wodar.com Arvostelua 

This brand should be avoided. Products look nice but the build quality is terrible and the customer service is appalling.

We have a hot tap. The tap broke within weeks. They did nothing about it. We’re stuck with a wonky tap.

Then the tank kept cutting out. We were told it’s because we don’t change the filters. Not true, we do it every three months. We even have a subscription which they can see. They did nothing to help so I had to buy a replacement tap.

I change the filters every three months as required.

Less than a year later - our second water tank is leaking from the bottom. I told them immediately. Having to communicate via email because apparently that’s the only way to interact with your customer with faults. I’ve sent all the details requested. However, because I can’t provide the specific order number they can’t locate the tank I ordered. Despite me using the same name and email address the whole time. Apparently this company that only interacts with its customers via email doesn’t have a CRM system. Meanwhile, we’re stuck with a leaking tank that isn’t stopping, plumber costs and a subscription for replacement filters.

All style and zero substance. The build quality is leaky. We’re now going to change to a more established and reputable manufacturer. Wodar’s value proposition is false - the products will break and you’ll be stuck with additional costs. Avoid like the plague.

Although it’s not yet fitted and in use, we were very excited to receive our new tap. The design, quality and finish is impeccable, great packaging and instructions and extremely quick delivery. The styling is just what we were looking for and hadn’t found elsewhere - the practicality of a pull-out nozzle without being obvious, and the gunmetal finish will match our composite sink perfectly. Couldn’t be happier, and can’t wait to get the new kitchen installation completed so we can start using it!

Purchased a brass 3-in-1 tap with boiling water tap in December after moving into new house. Had plumber install in February. Replaced filter in August. By then, the safety button to the boiling water had broken, resulting in two unfortunate accidents with guests using the tap. Second issue was a loud clunking sound when the heater engaged. Sent a video to customer care and explained the above. We had used the £500 tap for roughly 6 months and already had two issues so requested to claim warranty.
The process from there was horrendous. They had a stock video ready-to-go to show us how to fix the safety button, which was really worrying. How often does this happen? It's a safety to prevent accidental burns! The video worked though, so that was a win.
Customer service appeared unwilling to honour warranty on second issue. I will list below the amount of information they requested we provide before even considering to do so. I have copied verbatim, across many emails. It begins reasonably enough, but then...
1 Wodar order number
2 When the issue first started
3 Water pressure with pressure reading supplied
4 Dates of filter changes
5 Images / Video of the issue
6 Proof of Wodar purchase for filter changes in line with our T&C’s. Please note failure to provide the above will lead to void warranty on the tank. Replacement tanks are available to purchase case via our website.
7 Does the water supplying the Wodar filter and boiling-water tank pass through your water softener, or is the kitchen drinking-water supply bypassed and fed directly from the borehole?
8 The make and model/type of the filtration and water-softening equipment fitted to the property.
9 Details of the different filtration/treatment stages the borehole water passes through before reaching the kitchen.
10 When the system was last serviced.
11 When its filters, cartridges, softener media or other consumable components were last replaced or maintained.
11 If available, any service records or invoices confirming this.
12 Whether you have had the treated water tested recently and, if so, a copy of the results.

It was like trying to buy a house. Who has the time to do this? We just moved into the property so there is no way we could provide a detailed (and documented) history of each service to our water system. It was also becoming clear that if we provided this they would simply ask for more.
Either honour the warranty for your product or don't offer one.

Edit (Sept 15): Thanks for the response, Wodar.

I would like to flag one piece. You state, "we offered to send a new boiling-water tank free of charge as a gesture of goodwill. We therefore feel it is a little unfair to suggest that Wodar simply refused to honour or engage with the warranty."

You offered a replacement unit only after I wrote this review. Indeed, it was offered in the same email, sent this morning (15th), in which you requested this review be deleted. Jonny wrote, "I have had clearance to send a new boiler system out, this will be sent today. [...] Please can you look to amend, delete your recent Trust Pilot review as this is also highly damaging for our business. "

In addition, I have received a request from Trust Pilot to supply verification of my purchase with Wodar or the "company may not be able to recognize your review as genuine." Really? I think it's clear that the company knows this is a genuine review.

Edit (later on 15th): I was about to change this to a three star review as they were eventually honouring the warranty. Then I received this email: “Hi, please can this review be reviewed so we can send the tank today.” It appears the warranty will be honoured only in exchange for a good review. That will no longer happen.

Wodar can go ahead claim this review isn't genuine. Their engagement with this review and the email correspondence quoted here, clearly show it is.

Edit 05/10: I have received a personal apology from Wodar. They also sent a replacement unit. My comment about the helpful video they sent to resolve the safety button issue was, in retrospect, unfair and came from a place of frustration regarding their other correspondence.
The handling of my issue was nonetheless, at times, very underhanded. Stating that they had offered a replacement before they had was disingenuous and intended to make my review appear to be false/lying about the facts. I was not lying. Nor did we not follow their filter policy, We sent them a copy of the receipt for a new filter. I also believe that the replacement offer was being dangled in exchange for a good review. To their credit, they sent it even after I refused. Had they engaged honestly from the beginning a lot of time & frustration would have been saved. Thanks for ultimately resolving the issue, Wodar. That part is appreciated.

Very happy with this tap. It looks beautiful and performs well. It has streamlined my kitchen workflow and looks great with my new sink and worktop. The plumber said fitting instructions were clear and easy to follow. This tap provides hot and cold water from the mains, also filtered hot and cold water. It's not boiling water, but that is fine because I use a kettle for making tea in a pot. Hopefully the cold filtered water will reduce the limescale in the kettle as we live in a hard water area. The pull out spout is really useful for directing the water within the sink area. My only comment would be that this part of the tap gets very hot when running normal hot water. The tap was beautifully packaged, delivery was quick and the price was very competitive.

Nice looking tap, we bought the brush nickel tap.
Installation instructions are quite poor, the cold water and filter connections have a plug in them which is hard to get out unless you know about those types of connections. The fact that they are plugged is not mentioned in the instructions.
After fitting the tap, the tightening mechanism is very poor making it difficult to get it tight enough to stop the tap from moving without using silicone.

Jonny was responsive, helpful and ultimately fixed the problem for us. Thanks!

communication excellent. quick delivery. Boiling tap looks fab, it's only in 2wks and haven't had the worry of getting marks off it yet so cant comment on that. Overall delighted with everything.

Tap looks lovely I bought a matt black . Had problems tightening it as it has a plastic fitting and the drainage ring also broken when tightening it .( Kitchen fitter did it very experienced it this kind of thing )

Since leaving the review wodar have contacted me to discuss the issues and have provided a replacement boiler under warranty. I understand the points they are making below and whilst I don’t agree with the approach to customer service they have gone out of their way to resolve the issues I’ve experienced. They have revised their guidance to install a filter every 3 months. If this turns out to protect the boiler then my issue is resolved,

I’ve revised my review to reflect this.

***********

I'd avoid - had my tap for 2 years and the boiler has already failed. Called the company to discuss replacement/ warranty claims and told all communications must now go through email. its a real shame but looks like the products just don't last and when you do need to sort issues you have to get in to an email exchange. There are better options out there if you think about the quality, longevity and customer experience in the round. i'll be replacing ours with something else.

Had the four in one tap for three months now, looks great, feels great but the thing is infuriating, it constantly drips. Make a hot drink, if you don’t put it back in the exact perfect point it drips. If you make a cold drink it’s the same you stand there trying to get it to the exact point you don’t get a drip! Same when it’s heating up, I could make a cup of tea with the water it loses while heating up. We are on a water meter and despair at the water we are losing with this tap. When guests come and use it I have to warn them to check it’s not dripping as it’s really sensitive, it’s actually embarrassing.

Purchased primarily because hot water flow to our kitchen tap is slow ( a vagary of our plumbing where hot water tank is along way away) and a lot of water has to be run off before we get hot water.
Problem solved with this: Instant hot water and no waste . We set it at 85 degrees , and that is good compromise for hot drinks and general usage.
The flexi spout is good for rinsing things before going in the dishwasher.
Easy to install and to use. Good communication and delivery .Ordered over a weekend (a Sunday ) and it was here Tuesday.
Family members have much more expensive alternates ,and it was them saying how good they were that prompted us to get one. Time will tell , but quality seems fine and the Design+ Flex 4 in 1 is smart and Wodar is much more affordable.

Superb on every level – outstanding customer service!

I spent quite a bit of time researching which tap to choose for our new kitchen and eventually decided to go with Wodar — and I’m so pleased I did.

The ordering process was incredibly easy and delivery was exceptionally quick. Unfortunately, there was a small issue with one part of my order, so I emailed the team expecting the usual back-and-forth that you sometimes get when something goes wrong.

Not with Wodar! Within just a few hours, Jonny had replied, understood the issue and confirmed a solution. It was dealt with so quickly and effortlessly that it genuinely exceeded my expectations.

It’s easy to give a company five stars when everything goes perfectly, but I think you really discover how good a company is when there’s a problem — and Wodar absolutely excelled.

Truly outstanding customer service. I wouldn’t hesitate to recommend Wodar, and a special thank you to Jonny for making the whole experience so easy.

Five stars without hesitation! ⭐⭐⭐⭐⭐

Here’s a strong but factual Trustpilot review that sticks to your experience and avoids making claims you can’t substantiate:

1 Star – Avoid if you value your time and money

This was one of the worst online shopping experiences I’ve had.

I ordered a product that was never delivered. Only after I contacted customer support was I told that they don’t deliver to Dublin (Republic of Ireland) – something that should have been made clear before accepting my order and taking my payment.

They then attempted another delivery, which also failed. It took almost two months and countless emails, chat messages, and phone calls before I finally received a refund.

Customer service was exceptionally poor throughout. Emails were either ignored. The live chat regularly took days to resolve even simple issues. When I eventually tried calling, the person who answered seemed annoyed that I had phoned at all, rather than interested in helping solve the problem.

To make matters worse, when the refund finally arrived, it was less than I had paid, as they deducted the delivery charge for an order they had never successfully delivered. It then took several more days of persistent and frustrating conversations before they refunded the remaining balance.

A company that accepts orders it cannot fulfil, communicates this poorly, takes months to return customers’ money, and initially withholds part of the refund for a failed delivery is not one I can recommend.

AVOID Wodar!!!

Very poor customer service, I paid and did not receive anything, absolute joke of a company.

Ordered from Wodar Taps with supposed next-day delivery paid over £500. It’s now been a week and nothing has arrived. I’ve had no delivery updates, no response to several emails, and nobody is answering the phone.

Very disappointing experience and extremely poor customer service. I would not recommend based on my experience, I still did not receive my tap

When my water tank failed I was keen to try and find a resolution as quickly as possible- I tried to call but learnt the number is only for sales and was told to email.

I emailed and was told it’s a 48 hour turnaround, so I was a little disappointed.

Enter Jonny.

Jonny at the Wodar team got straight back to me, confirmed I’d kept the machine filters up to date and found my information promptly, before arranging a water tank to be delivered free of charge, next day.

Before I knew it I was sipping a cup of tea free of worry.

Thanks Jonny.

Boiling bridge tap

Generally poor quality, and has been rather rattly and 'loose' feeling from day 1. But liked the aesthetic so put up with it. It now leaks a steady stream of boiling water.

No support. Rude and dismissive on the phone, and nothing but robotic email responses, designed to absolve themselves from a warranty claim.

Be advised they are not long lasting products.

I'll just focus on the customer service for this.

After some issues with a faulty tap and filter I reached out over email - Jonny, who picked up the email was helpful, quick to respond and create a totally hassle free process to solve my issues.

I was going to put a 3 star review before today but honestly, he turned that around with some simple customer service.

Thanks Jonny and WODAR!

Good customer service and lovely products

Initally had an issue with the tap not looking like the photo. Contacted Jonny in customer service who said the tap had changed since then. I did not like the new look so he sent me an upgraded one. Now that it is installed my plumber said it was a very good quality unit. It heats up very fast. Just a warning that the height of the taps are higher than a standard mixer for some reason. Was a bit tight to install under our cupboards.

Ordered a new hot water tap filter and delivery was 2 days. This was the only good thing with my experience. Upon opening the filter I realised it was the wrong one (completely my fault) so I would need to return the item. Going through Wodar return process I then found out I would have to pay a £25 restocking fee. This is ridiculous. So on a £45 item I would only be refunded £20. Then on top of that I would have to pay postage to send the item back so it would have worked out for my refund on a £45 filter I would have had around £14 returned to me. This is absolutely disgusting. £25 restocking fee is a joke. And for this reason I will never use Wodar again.
I am able to ad screen shots of the screen but this is what was quoted
wödär 🛒 0

Subtotal £45.00
Tax (Included) £7.50
Restocking fee -£25.00
Total refund £20.00

THE information is not inaccurate as it's what YOUR site has hold me it's going to cost me. I have the screen shot. And there fore decided against actually returning as I was not willing to pay £25 to you to restock item. Then pay further to post back which means I would have had alot less than the £20 refund YOUR site quoted.