Wingspan Arvostelua 

292
•
TrustScore 4/5 tähteä

4,1

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I like how quick and easy Wingspan made it to get pad directly into my account. The website is very user friendly and intuitive to use. The layout is simple, yet effective. I also like that they have... Näytä lisää

Saanut 5/5 tähteä

This was a perfectly quick and painless way to set up invoicing. I have used many online tools to connect my bank account to a payment source and at times it has been excruciating. Taking too long, re... Näytä lisää

Saanut 1/5 tähteä

The customer service department is ran by one person. My account was disabled for no reason without notice. For whatever its worth I submitted a complaint via CFPB. Stay away from this one man show... Näytä lisää

Saanut 5/5 tähteä

I’ve had a great experience using Wingspan to receive my payments. I always get paid on time, which gives me peace of mind. The app was easy to set up, and the process was simple and straightforward.... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Maksupalvelu
  2. ja myös
  3. Kirjanpito-ohjelmistoyritys
  4. Ohjelmistoyritys
  5. Sairausvakuutusyhtiö

Yrityksen kirjoittama

Wingspan is the first payroll platform purpose-built for contingent work. Onboard and pay workers, bill clients, and stay compliant, all from one platform. Learn why finance and operations leaders are raving, visit https://www.wingspan.app/.


Yhteystiedot

4,1

Hyvä

TrustScore 4/5 tähteä

292 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

On vastannut 83 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,1

Kaikki arvostelut

(292)

53 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

It was efficient

It was efficient. I have never had an online payment system set up this quickly. I had 30 minutes before i had to get my kids from the babysitter, and hoped it would not take too long. It took less than 5 minutes! Now i have time to leave this review and do something else as well!

22. syyskuuta 2024
Saanut 5/5 tähteä

the payment process is important in need time to process.

User-Friendly Interface: An intuitive, easy-to-navigate platform makes tasks simple and efficient, reducing frustration and making the experience enjoyable.

Efficiency and Speed: Fast service that saves time while delivering accurate results always stands out. Whether it's processing requests, providing information, or helping with a task, efficiency is key.

Excellent Customer Support: Support that’s responsive, knowledgeable, and helpful can make a significant difference. A service that provides guidance when needed, without long wait times or complex procedures, enhances the overall experience.

11. syyskuuta 2024
Saanut 5/5 tähteä

Wingspan does a wonderful job!

My entire experience with Wingspan has been great! Deposits are made in a timely manner and support is responsive and helpful. There are also many other features and services available that really help with my independent contracting business! I really cannot recommend it highly enough, as it is rare to find a company that truly does what they say they will.

13. syyskuuta 2024
Saanut 5/5 tähteä

I enjoy utilizing wingspan for their…

I enjoy utilizing wingspan for their easy access to everything I need from my stubs to my tax documents. Wingspan is user friendly tool that make it possible for anyone of any age to use. I would definitely recommend wingspan for any business because they understand what is needed. I love not having to wait to be paid. Wingspan is integral and does precisely what they say they're going to do. I appreciate you wingspan and I trust you with my money. Thank you for what you do and keep it up.

13. syyskuuta 2024
Saanut 1/5 tähteä

My invoices are CONSTANTLY paid late

My invoices are CONSTANTLY paid late. Customer service just tells you to wait while they hear from another department for days on end. Does anyone else have bills to pay? I'm pretty sure, oh well I know Wingspan is not reimbursing you for time and money lost dealing with their BS

6. syyskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Very simple process

Very simple process. I was hesitant when asked to do this for a client, but was very pleased with how straightforward it was to set up an account. Hopefully this will facilitate revenue cycle, but I haven't experienced that yet

29. elokuuta 2024
Saanut 1/5 tähteä

Disappointed and Angry

I have utilized Wingspan for over a year now, and rarely have I had a delayed payment until this month. I have almost $1000 of payments from clients that have not been deposited into my account. One of the first payments was on August 2; it is now August 26 and not in my account.

I reached out to support on August 19. The head of support has been kind and heightened my issue, yet, I have had to continually follow up to press the issue. Patience and trust are now lost.

Wingspan had been a tremendous help to my small business, but at this point, with five payments "stuck" with no update of why and when I will receive them, they are proving to be untrustworthy.

26. elokuuta 2024
Oma-aloitteinen arvostelu
Wingspan-logo

Vastaus yritykseltä Wingspan

Dear Emily,

Thank you for your feedback. We understand your frustration with the recent payment delays. We've confirmed that all payments in question have now been processed:

- Invoices IL05R-172, IL05R-170, and IL05R-169 were processed on August 29th and paid out on September 3rd.

These delays were related to a recent system update. Our team has implemented measures to prevent similar issues going forward.

We appreciate your business and hope to continue supporting your work. If you have any questions, please contact our support team.

Saanut 5/5 tähteä

Wingspan is so easy to use

Wingspan is so easy to use. The reports are very informative and make reporting for tax purposes seamless. We use the program for several job reporting locations. I hope the program will continue to expand.

19. elokuuta 2024
Saanut 1/5 tähteä

Countless payout delays without notice

Wingspan has repeatedly withheld funds and delayed contractor payouts without prior notice, sometimes for more than a week. This has created mistrust between our company and our contractors, leaving them unpaid for uncertain lengths of time.

The lack of reliability makes Wingspan unfit to handle our business or ensure timely payment to quality workers. Additionally, their support is limited to chat or email, with no option to speak with a live representative.

Once the current funds their withholding are released, we’re terminating our relationship and going elsewhere.

7. elokuuta 2024
Oma-aloitteinen arvostelu
Wingspan-logo

Vastaus yritykseltä Wingspan

Thank you for taking the time to share your experience with Wingspan. We sincerely apologize for the payment delays and issues you encountered, which were caused by an unexpected complication during our recent bank migration process. We understand how disruptive this was for you and your contractors, and we take full responsibility for the inconvenience and loss of trust this caused.

To address the specific issues you faced:

1. We identified that the payments were returned due to the closure of our previous clearing account during the bank migration.
2. Our team worked to reopen the affected invoices and manually adjusted their status to ensure they could be paid again.
3. We verified that the funds are now available to be properly disbursed to your contractors.

We appreciate your patience as we worked through this complex situation. Our development team has since implemented additional safeguards in our payment processing system to prevent similar issues from occurring during any future banking changes.

Saanut 2/5 tähteä

Just terrible business operations

Unfortunately, what started out fairly good has deteriorated over time.

First, let's talk about how they pushed the Wingspan Wallet on our group saying we would get paid a day earlier. I signed up for that, and for the first few months it worked well.

Then it got to be later in the day and no payment. Their own staff didn't even understand what we had been told about getting a day earlier; when I complained loudly, I finally was told that it would be available after noon.

They then changed banks. Should be simple. Disconnected the card from the bank account associated with the Wingspan Wallet and while I have a new account number, I was never given a new card.

Fast forward to finding out today, the day I am supposed to see the funds in my account, and I get an email stating I will see the funds August 16--two days past the date I'm supposed to get the funds.

Their customer service doesn't answer their phone and they say they will contact you in 24 hours. Sure, but they likely will not even answer the question you asked or give you a straight answer.

I absolutely hate this company.

14. elokuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Frustrating Experience with Wingspan - Consider Alternatives

I've been using Wingspan along with my business partner to manage invoices for some of our shared clients. Initially, everything was running smoothly with our invoices being processed as expected. However, our experience took a drastic turn for the worse due to a backend integration issue with their banking system, which resulted in a loss of $3,000 from our account—an issue that has been unresolved for two months.

Moreover, recently, after we made sure that our payout account numbers were deleted from our profiles, Wingspan withdrew $5,000 from my partner's bank account without authorization. This was especially concerning as the bank confirmed that the withdrawal was made even after the account details were removed, which raises legal concerns.

We've attempted multiple times to resolve these issues, only to be met with inadequate responses and no resolution. This level of service and the serious financial errors we've encountered are frustrating and not okay.

For those considering Wingspan, I'd advise looking into QuickBooks instead. I've been using QuickBooks for the majority of my own client invoicing for over three years and have never encountered issues like these. It might save you the headache and uncertainty we've experienced.

1. kesäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

NEW TO WINGSPAN

The only reason Wingspan didn't get a 5-star rating is because I'm new to Wingspan. The ease of applying is fast, efficient, and easy to understand. Given more time to understand and learn more about how Wingspan works, it will certainly net a 5.

11. elokuuta 2024

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