Waiting for reply on my beautiful Brooklyn mirror I have had delivered.. Unboxed it really beautiful but when I turned landing light on tonight o noticed that the one corner as slight fault and a r... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I am delighted with my new Bowness Arch mirror! I’d been on a quest for sometime to find an understated and elegant mirror based on the classic Victorian Overmantle design and this certainly ticks... Näytä lisää
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The customer service team were welcoming, supportive and respectful. My order was put on hold to suit my delivery date availability. The goods delivered were well packaged and my property was resp... Näytä lisää
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The mirror is beautiful it was on a pre order which was out back … worth the wait .. Communication wasn’t great more updates would have been appreciated .. Won’t stop me buying again
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Yrityksen tiedot
Yrityksen kirjoittama
Precision & Elegance, since 2010. Premium statement mirrors, occasional furniture & accessories.
Yhteystiedot
William Wood, Unit 2 Wellington Close, Parkgate Industrial Estate, WA16 8XL, Knutsford, Yhdistynyt kuningaskunta
- hello@williamwoodmirrors.co.uk
- www.williamwoodmirrors.co.uk
4,7
Erinomainen
12 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent products and Customer Service
I’ve been really impressed with my experience with William Wood. I purchased the Sienna travertine conical shade table lamp and the Marbelle travertine coasters, and both are absolutely beautiful. The quality is excellent and they look fabulous in my home.
A special mention also has to go to Paddy, the delivery driver, who was courteous, friendly and professional. He arrived on time, kept me well informed with good communication and made the delivery experience completely seamless.
I also want to mention the customer service team, who were excellent throughout. When I had a small issue with the lamp, they dealt with it promptly, professionally and fairly, and I was very happy with the resolution. It’s reassuring to know that their customer service is just as good as the products.
I am really pleased with my purchases and would have no hesitation in ordering from William Wood again. A lovely company to deal with, from ordering and delivery through to customer service.
11. elokuuta 2026
Vastaus yritykseltä William Wood
Hello,
Thank you so much for your lovely review and it is good to hear that you had such a positive experience with our company .
We know that sometimes a product may have issues, so we are pleased that the customer services team were able to deal with the problem efficiently and as stress-free as possible.
Paddy your delivery driver will be thrilled to hear that you are happy with the service he provided.
We hope to welcome you back again soon and hope your coasters and lamp continue to enhance your home.
Best Wishes,
Claire
Vastaus yritykseltä William Wood
Hello Hayley,
Thank you for your lovely review. We are so happy that you are pleased with the quality of the products. We like to keep our customers happy and work hard to achieve that.
Having control over our deliveries always helps provide a smooth service so it is lovely to hear that this was reflected in your experience.
We look forward to welcoming you back for your next purchase.
Best Wishes,
Claire
Parcel arrived as stated
Parcel arrived as stated. Very helpful on keeping me informed by e mail on scheduled arrival.
Very pleasant driver who carried my parcel upstairs for me as a very heavy item.
Would not hesitate to use company again.
Roberta Maclean.
2. syyskuuta 2026
Vastaus yritykseltä William Wood
Hello Roberta,
Thank you for your lovely words. It is so nice of you to take the time to let us know that you have had a lovely experience with William Wood.
It is good to know that Darren your delivery driver was so helpful we will pass on your kind words to him.
It is exciting knowing that you will purchase from us again and we look forward to seeing you again.
Best Wishes,
Claire
Very good service, no issues
Order easy no issues, updated regular delivery went smoothly & delivery man lovely .
2. syyskuuta 2026
Vastaus yritykseltä William Wood
Hello Lusia,
Thank you so much for your lovely review. We’re delighted to hear you had such a positive experience and you are happy.
It's also wonderful to know that you were pleased with the service provided. We believe keeping our customers informed every step of the way is an important part of the experience.
We will pass on your kind comments to David your driver who works hard to provide a good service.
We look forward to welcoming you back for your next purchase.
Best Wishes,
Claire
A beautiful mirror
A beautiful mirror! Was really happy with the delivery and the service provided.
17. kesäkuuta 2026
Vastaus yritykseltä William Wood
Hello Amanda,
Thank you for choosing William Wood and we are so pleased that you are happy with your mirror & the service provided.
We look forward to welcoming you back for your next purchase.
Best Wishes,
Claire
Beautiful Mirror
Easy straight forward order, kept up to date with process right through to the delivery. Excellent company, absolutely beautiful mirror, extremely happy♥️
1. syyskuuta 2026
Vastaus yritykseltä William Wood
Hello Denise,
Thank you for such lovely review and it is so nice to hear that you are happy with your mirror and the communication received.
We work hard to provide a good service and we are so happy that you have had a positive experience.
We look forward to seeing you in the future.
Best Wishes,
Claire
Excellent service
Excellent service, prompt delivery and parcel arrived as scheduled. Mirror made of good quality wood
1. syyskuuta 2026
Vastaus yritykseltä William Wood
Hello Rucira,
Thank you for leaving such a lovely review. We're delighted to hear you were pleased with the quality and the delivery was on time.
Your kind words mean a lot and we look forward to seeing you back again soon.
Best Wishes,
Claire
Fabulous product, great delivery
We have a number of mirrors from William Wood and also recently some furniture pieces. We love all of the products and also the delivery service is one of the best we have ever had. Great communication and wonderful products.
28. elokuuta 2026
Vastaus yritykseltä William Wood
Hello Joanne,
Thank you so much for your lovely review and your loyalty. We’re delighted to hear you had such a positive experience and you are happy.
Providing beautifully crafted, high-quality pieces is at the heart of what we do, so it is lovely to know that this has been reflected in your experience.
We are thrilled to hear that you found our delivery service and communication helpful throughout.
We look forward to seeing you again in the future.
Best Wishes,
Claire
The colour described and the pictures…
The colour described and the pictures of the mirror say concrete which is grey, but the mirror is actually beige. Which is false advertising.
2. syyskuuta 2026
Vastaus yritykseltä William Wood
Hello Sam,
Thank you for your feedback.
We’re sorry to hear that you were unhappy with the colour of the mirror and that it did not meet your expectations.
We do show the colour and finish of the product in the images provided, although we appreciate that colours can appear differently depending on lighting conditions and the surrounding environment, particularly when comparing studio photography with how a product looks in the home.
The concrete finish is intentionally created using a blend of beige, cream and grey tones to achieve the overall concrete effect, rather than being a solid grey colour.
We can see that the mirror has since been returned and that a full refund has been issued. We’re sorry that the product wasn’t what you were expecting and appreciate you giving us the opportunity to resolve this for you.
Kind regards,
Sky
Absolutely fantastic
Absolutely love my new mirror. I will definitely be back for more.
27. elokuuta 2026
Vastaus yritykseltä William Wood
Hello Rachael,
Thank you so much for your wonderful 5-star review!
We are delighted to hear that you are pleased with your mirror.
We hope to see you again in the future.
Best Wishes,
Claire
Vastaus yritykseltä William Wood
Hello Ruta,
Thank you for taking the time to share your experience. We are delighted to hear that you are happy with the quality of your tables. It is always rewarding to know our products are well received.
Making the process of ordering to delivery a simple one is always our aim so it is lovely to hear that you have had a positive experience.
We hope to welcome you back again soon.
Best Wishes,
Claire
Beautiful mirrors
Beautiful mirrors, great quality!! Delivery was on time too, attentive, brilliant service
28. elokuuta 2026
Vastaus yritykseltä William Wood
Hello Frances,
Thank you for your lovely words. It is so nice of you to take the time to let us know that you have had a lovely experience with William Wood.
We're delighted to hear that you're pleased with the quality of your purchase. Providing beautifully crafted, high-quality pieces is at the heart of what we do, so your kind words mean a great deal to us.
It is nice to hear that your delivery experience was positive.
Thank you for choosing us and we look forward to seeing you again.
Best Wishes,
Claire
Replacement mirror just as damaged
Just had a replacement mirror due to the other one being marked and damaged. Not even taken this out of the foil and it is worse marked than the other.
WW said they would quality check before it was delivered. What is going on?
11. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä William Wood
Hello Wendy,
Thank you for your feedback.
We’re sorry to see that there two one-star reviews showing in relation to your order. We have reviewed the correspondence and would like to clarify the situation.
From our email correspondence, we can see that we responded to all of your messages. However, it appears that some of our replies may have been directed to your junk or spam folder, meaning you may not have seen them.
Regarding the exchange, I can see from our emails the item arrived with a defect, which, based on the photographs appeared to have occurred during transit. We did apologise for this occurring and we promptly offered a solution to resolve the issue, which you accepted and we were pleased to see from our correspondence that you were happy with the resolution provided.
Should you wish to discuss the matter further, please do not hesitate to contact us as myself and the team would be happy to assist.
Kind regards,
Sky
Great service
Great service, excellent product and excellent communication! Thank you!
25. elokuuta 2026
Vastaus yritykseltä William Wood
Hello Lucrecia,
Thank you so much for the wonderful review. We are thrilled to hear that you found our service and communication helpful throughout. Having our own team handle orders & deliveries allows us to keep things running smoothly from start to finish.
It is so good to know that you are happy with your vase.
Best Wishes,
Claire
Amazing service!!
28. elokuuta 2026
Vastaus yritykseltä William Wood
Hello Aman,
Thank you for your feedback and it is so nice to hear that you have had an amazing experience.
We look forward to assisting you again in the future.
Best Wishes,
Claire
Hassle-Free, Efficient, and Reliable
William Wood provided me with second-to-none online experience and efficient service. The procedure for ordering and receiving items was simple and hassle-free, and the website was clear and informative. I will definitely be returning.
24. elokuuta 2026
Vastaus yritykseltä William Wood
Hello David,
Thank you for your lovely words. It is nice to know that you are impressed and that you have had a positive experience.
We are really glad to hear you are happy, having our own team handle orders & deliveries allows us to keep things running smoothly from start to finish.
We look forward to seeing you again in the future.
Best Wishes,
Claire
aaliyah mirror
I bought the aaliyah mirror a few months ago. It is absolutely lovely, I love the simple yet interesting design and it is great quality.
5. kesäkuuta 2026
Vastaus yritykseltä William Wood
Hello Megan,
Thank you for your review. We are delighted to hear that you are pleased with your mirror.
Providing beautifully crafted, high-quality pieces is at the heart of what we do, so your kind words mean a great deal to us.
We look forward to assisting you again in the future.
Best Wishes,
Claire
Good communication and a careful…
Good communication and a careful delivery of fragile items.
27. elokuuta 2026
Vastaus yritykseltä William Wood
Hello,
Thank you for choosing William Wood and for taking the time to provide feedback. It is lovely to hear that you are happy with the communication received.
We work hard to ensure that our products are packaged well so it's good to know that your items were well protected during delivery.
We look forward to seeing you in the future.
Best Wishes,
Claire
Excellent quality mirror
Excellent quality mirror . Very good service arrived earlier than expected.
Very well packaged. Thank you
26. elokuuta 2026
Vastaus yritykseltä William Wood
Hello Julia,
Thank you for your review. We are delighted to hear that you are pleased with your mirror.
We work hard to ensure that our products are packaged well so it is nice to hear that your mirror was well protected.
Thank you for choosing William Wood and we hope to see you again soon.
Best Wishes,
Claire
Cheers, Nick!
Massive shout out to the courier, Nick. There had been some confusion with our address as we were moving during the delivery period. We had to amend the delivery address. My partner and I both spoke to Nick and he was very friendly, calm and collected, he re-jigged his route and ensured a seamless delivery. Thanks very much, Nick!
9. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä William Wood
Hello Adam,
Thank you for taking the time to leave a review.
We will pass on your kind words to Nick who works hard to provide a good quality service so it's lovely to hear positive comments. We are so pleased that after the initial confusion your delivery was successful.
We hope to see you again in the future.
Best Wishes,
Claire
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