Delivered in a decent time frame with updates on shipping details helpful to organise storage space. Decent sized hardwood logs and consistent in size. Stocking up for the colder months ahead so as of... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
This is my 11th year of using White Horse Energy for my wood supply and they have never let me down. Always turn up as arranged and wood is of excellent quality. Delivery Driver Craig went the extra m... Näytä lisää
Yritys on vastannut
Driver refused to deliver over a gravel driveway so this disabled female had to refuse the delivery as no one here to help move a half pallet of bagged logs. Company has now charged £42 to take it bac... Näytä lisää
Yritys on vastannut
I have used White Horse Energy for logs before and once again prices were competitive and the volume on the pallet is very good. The ordering process online is easy, communication is good and delivery... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä White Horse Energy
Yrityksen kirjoittama
White Horse Energy
UK biomass fuel specialists. We supply wood pellets, kiln dried firewood, wood briquettes and premium coal to homes and businesses across the UK, with fast, reliable nationwide delivery.
DISCOVER OUR RANGE White Horse Energy is a trading name of Zebra Renewables Ltd, and we've built our reputation on genuine customer service backed by real technical knowledge — not just fast checkout.Certified, not just claimed. We hold ENplus A1 certification (UK 340) — Europe's highest wood pellet quality standard — and are registered on the UK Biomass Suppliers List (BSL) for Renewable Heat Incentive eligibility. Our kiln dried logs and briquettes carry the Woodsure-backed Ready to Burn mark, confirming moisture content below 20%. Every product page states clearly which grade and certification you're buying, so you can choose on price, performance or compliance with full information.
Real fuel, real certification, real people answering the phone.
White Horse Energy is led by Stuart Fitzgerald, a biomass fuel specialist with nearly two decades in the sector. Stuart oversees fuel sourcing and quality control personally. "We only supply products we'd use ourselves," is the standard we hold every delivery to.
Yhteystiedot
Cirencester Office Park, London Rd, GL7 6JJ, Cirencester, Yhdistynyt kuningaskunta
- 01285402000
- sales@whitehorseenergy.co.uk
- www.whitehorseenergy.co.uk
4,2
Hyvä
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 99 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä White Horse Energy
Thank you for your fantastic feedback! We're delighted to hear that you received brilliant service and great customer care. Providing an excellent experience for our customers is always our top priority, so it's wonderful to know we met your expectations.
If you have a moment, we'd really appreciate it if you could also share your experience on Google: https://g.page/r/CV5WDhmg_H1MECE/review
Thank you for your support, and we look forward to serving you again soon! 😊
Kind regards,
Bee
Excellent service and extremely prompt…
Excellent service and extremely prompt despatch. Difficult if not impossible to better.
25. elokuuta 2026
Vastaus yritykseltä White Horse Energy
Thank you for your fantastic 5-star review! ⭐ We're delighted to hear that you were pleased with our service and the prompt dispatch of your order. Your kind words mean a great deal to the team.
If you have a moment, we'd be incredibly grateful if you could also share your experience on Google: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support, and we look forward to serving you again.
Kind regards,
Bee
Vastaus yritykseltä White Horse Energy
Thank you for taking the time to leave your feedback.
We're very sorry to hear that you were disappointed with the condition of the wood pellets you received.
We take product quality very seriously and would like the opportunity to investigate this further. We have sent you an email to discuss the matter in more detail and to gather additional information that will help us look into this with our supplier and warehouse teams.
Thank you for bringing this to our attention, and we hope to resolve this for you as quickly as possible.
Kind regards,
Bee
Prompt order and delivery and refund…
Prompt order and delivery and refund for split bags.
24. elokuuta 2026
Vastaus yritykseltä White Horse Energy
Thank you for taking the time to leave us a 4-star review.
We're pleased to hear that your order was processed and delivered promptly, and that the refund for the split bags was handled to your satisfaction.
We appreciate your feedback and are always looking for ways to improve our service even further.
If you have a moment, we'd be grateful if you could also share your experience on Google: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for choosing us.
Kind regards,
Bee
The delivery came early!
24. elokuuta 2026
Vastaus yritykseltä White Horse Energy
Thank you for your 5-star review! ⭐ We're delighted to hear that your delivery arrived early.
Thank you for taking the time to share your experience. If you have a moment, we'd be incredibly grateful if you could also leave us a Google review: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support, and we hope to serve you again soon.
Kind regards,
Bee
Competitive price and delivered with NO…
Competitive price and delivered with NO damage
24. elokuuta 2026
Vastaus yritykseltä White Horse Energy
Thank you for your wonderful 5-star review! ⭐ We're so pleased to hear that you found our prices competitive and that your order arrived without any damage.
We really appreciate you taking the time to share your experience. If you have a moment, we'd be incredibly grateful if you could also leave us a Google review: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support, and we look forward to serving you again.
Kind regards,
Bee
Vastaus yritykseltä White Horse Energy
Thank you for your fantastic 5-star review! ⭐ We're delighted to hear that you've had another great experience with us.
It's wonderful to know that our service continues to meet your expectations. We truly appreciate your continued support and loyalty.
If you have a moment, we'd be incredibly grateful if you could also share your experience on Google: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for choosing us, and we look forward to serving you again soon.
Kind regards,
Bee
Good job!!!
24. elokuuta 2026
Vastaus yritykseltä White Horse Energy
Thank you for your 5-star review! ⭐
We're delighted to hear that you were happy with your experience. Feedback like yours means a lot to the team and motivates us to keep providing great service.
If you have a moment, we'd be incredibly grateful if you could also share your experience on Google: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support, and we look forward to serving you again.
Kind regards,
Bee
Vastaus yritykseltä White Horse Energy
Thank you for your 5-star review! ⭐
We're pleased to hear that you found our products sensibly priced and that your delivery was efficient. Providing great value and reliable service is something we always strive for.
If you have a moment, we'd be incredibly grateful if you could also share your experience on Google: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support, and we look forward to serving you again.
Kind regards,
Bee
I'm sure you will get better
This year you had delivered on time whereas previous years you had always had to reschedule due to issues you had full control over. Disappointing you have requested feedback only this year and not previous years. If you maintain this year's quality going forward then star rating will improve.
21. elokuuta 2026
Vastaus yritykseltä White Horse Energy
Thank you for your feedback and for recognising the improvements we've made to our delivery service this year.
We sincerely apologise for the issues you experienced with previous deliveries and understand how frustrating repeated rescheduling can be. While we're pleased that your most recent delivery arrived on time, we appreciate that consistent service over time is what truly builds confidence.
Your comments have been noted, and we are committed to maintaining and improving the standards experienced with your latest order. We have also sent you an email to address your feedback in more detail.
Thank you again for taking the time to share your experience with us.
Kind regards,
Bee
Another excellent service
Delivery was quick, driver was helpful and put them where I asked. Pellets are burning well with no issues and low ash content.
24. elokuuta 2026
Vastaus yritykseltä White Horse Energy
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that you received another excellent service from us. It's great to know that the delivery was quick, the driver was helpful, and that you're pleased with the quality of the pellets, including their low ash content and performance.
We really appreciate you taking the time to share your experience. If you have a moment, we'd be incredibly grateful if you could also leave us a Google review: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your continued support, and we look forward to serving you again.
Kind regards,
Bee
Vastaus yritykseltä White Horse Energy
Thank you for taking the time to share your feedback. We sincerely apologise that your order was not delivered within the agreed timescale and understand how frustrating this must have been.
We take delivery commitments seriously and regret that we fell short of your expectations on this occasion. We have sent you an email addressing the matter in more detail and providing further information regarding your experience.
Thank you for bringing this to our attention, and we appreciate the opportunity to review and improve our service.
Kind regards,
Bee
Vastaus yritykseltä White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that you found our website easy to use, our prices competitive, and that your order was delivered within just a few days. We work hard to provide great value alongside a smooth and efficient service, so it's wonderful to know we met your expectations.
If you have a moment, we'd be incredibly grateful if you could also share your experience on Google: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and for choosing White Horse Energy.
The White Horse Energy Team
Easy to order prompt delivery
21. elokuuta 2026
Vastaus yritykseltä White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that you found our website easy to use and that your order was delivered promptly. Providing a straightforward ordering process and reliable delivery service is exactly what we strive for.
If you have a moment, we'd really appreciate it if you could share your experience on Google too: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and for choosing White Horse Energy.
The White Horse Energy Team
Good quality wood
Good quality wood, ready for immediate use. Good sizes and lengths
21. elokuuta 2026
Vastaus yritykseltä White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that you were pleased with the quality of the wood and that it was ready for immediate use. It's great to know that the sizes and lengths met your expectations, as we know how important consistency and quality are for our customers.
If you have a moment, we'd be incredibly grateful if you could also share your experience on Google: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and for choosing White Horse Energy.
The White Horse Energy Team
Excellent service from telephone staff…
Excellent service from telephone staff and delivered on time
21. elokuuta 2026
Vastaus yritykseltä White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that you received excellent service from our telephone team and that your delivery arrived on time. We work hard to provide both helpful customer support and a reliable delivery service, so it's wonderful to know we met your expectations.
If you have a moment, we'd really appreciate it if you could share your experience on Google too: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and for choosing White Horse Energy.
The White Horse Energy Team
As usual great service and great…
As usual great service and great product
Thank you.
21. elokuuta 2026
Vastaus yritykseltä White Horse Energy
Thank you for your 5-star review!
We're thrilled to hear that you've once again received great service and a great product from us. Repeat customers like yourself mean a great deal to our team, and we're grateful for your continued support.
If you have a moment, we'd really appreciate it if you could share your experience on Google too: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for choosing White Horse Energy.
The White Horse Energy Team
Vastaus yritykseltä White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that your delivery arrived on time and that our delivery driver was so helpful. We know how important a smooth delivery experience is, and it's wonderful to receive such positive feedback about our team.
If you have a moment, we'd really appreciate it if you could share your experience on Google too: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for choosing White Horse Energy.
The White Horse Energy Team
Easy to fit, no problems
All fitted working well will purchase again to complete the rest of the radiators that I have
21. elokuuta 2026
Vastaus yritykseltä White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that everything was easy to fit and is working well. It's great to know that you're happy with the product and that you'll be returning to complete the rest of your radiators.
If you have a moment, we'd be incredibly grateful if you could also share your experience on Google: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and for choosing White Horse Energy.
The White Horse Energy Team
Bags split
Good product. Good price. But.... Many of the bags arrived split or with holes. So a lot of product was lost and will not keep dry.
21. elokuuta 2026
Vastaus yritykseltä White Horse Energy
Thank you for taking the time to leave a review.
We're pleased to hear that you were happy with the product and felt it offered good value for money. However, we're very sorry to learn that a number of the bags arrived split or with holes, resulting in product loss and making them difficult to keep dry.
We understand how frustrating this must have been, particularly when you expect the bags to arrive in good condition and be ready for storage. Please accept our sincere apologies for the inconvenience caused.
Thank you for bringing this to our attention and for sharing your feedback with us.
The White Horse Energy Team
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