I picked up a new Trek Checkpoint ALR4 from the Lakeland store recently and the whole experience was great. James helped finesse the final touches on the bike to fit and add a few accessories; he also... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I ordered a road bike online from Wheelbase and the whole experience was excellent. The bike arrived well-packaged in a box with the frame protected and the wheels wrapped securely. Assembly was i... Näytä lisää
The order processing and delivery arrangements were fantastic, great customer service. The bike was well packaged and easy to set up. However 4/5 not 5/5 because the rear deraillier hanger was bent ca... Näytä lisää
Fab service, personal, professional, super helpful and a pleasure to deal with. Bike is great, already set up in a bespoke box it’s ready to ride! Thank you!
Yrityksen tiedot
Tietoja yrityksestä Wheelbase
Yrityksen kirjoittama
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Focus, Whyte, Yeti and Frog to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the 3 Valley Challenge in June, our Tour de Staveley in July and the Wheelbase Spring Classic in March. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareYhteystiedot
Mill Yard, LA8 9LR, Staveley, Yhdistynyt kuningaskunta
- 01539821443
- Info@wheelbase.co.uk
- www.wheelbase.co.uk
4,6
Erinomainen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 20 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Had a trouble free experience ordering…
Had a trouble free experience ordering from Wheelbase, My order arrived quickly & well packed.
Many thanks.
18. elokuuta 2025
Smooth enough
Took over a week to take delivery of the bike but that ok. Basic updates for processing and delivery but good enough.
18. elokuuta 2025
Great service and price
Ordered some mountain biking shorts in the sale. Great price and quality. The shorts arrived within 2 days from placing the order so very quick service too!
19. elokuuta 2025
Really good communication throughout
Really good communication throughout
Personal touch
Excellent packaging
4. elokuuta 2025
Great personal customer support.
Ordered bike and accessories. Mostly phone calls and email follow-up. Thank Arawn and Toby (sales), and Carl in the shop for help and support during my purchase.
5. elokuuta 2025
I took my bike into Wheelbase Ilkley....
I took my bike into Wheelbase Ilkley, to have the gears looked at as they were not working properly. My issue was resolved really quickly, plus Liam did further tweaks, checks and alignment on my bike proactively which was much appreciated. Thank you!
7. elokuuta 2025
Oma-aloitteinen arvostelu
Great experience
Great experience - helped me customise the bike and everything was delivered perfectly on-time.
4. elokuuta 2025
Wet easy on line ordering at a great…
Wet easy on line ordering at a great price. The team were in hand when I rang with a few questions.
The new bike was delivered on time and ready to roll!
4. elokuuta 2025
Concaver rims
Excellent service,explain you everything, bring wheels close your car and you can see how looks,some discounts apply at the end.On fitting was damage rear rim but they ordered new one still waiting for arrival and fitting.
5. heinäkuuta 2025
Oma-aloitteinen arvostelu
Correct bike arriving tomorrow
Delivery was a day late only to finally unwrap the wrong size bike!
Fortunately, they have Aaron in mail order sales who sorted everything out very swiftly! Correct bike due tomorrow…🤞🏼
30. heinäkuuta 2025
DT Swiss Recall
I have had a recall from DT Swiss and they told me to contact my LBS and they would arrange for the wheels to be sent to Madison for quality checks. I have been a loyal customer of Wheelbase for many many years and always recommended them to the guys in my cycling club. On this occasion, Wheelbase told me that they cant help me and to ring around other LBS's to see if they can help !!!!!! - I contacted The Edge at Lancaster and they were so helpful and they are dealing with my Recall. Its a sad day today but my Long Term Relationship with Wheelbase is finished :-(
30. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Wheelbase
Hi Paul,
We spoke on the phone about this recall yesterday. I’m sorry to hear you were disappointed by the time scale we were able to offer you for this recall.
Unfortunately, as we explained on the phone we are currently assisting a very large number of customers affected by recalls to get them back on their bike as soon as possible. We are working on a first come first served basis, prioritizing customers who purchased an affected item from ourselves.
Whilst under normal circumstances we do everything we can to assist all riders; with our current workload through peak season we couldn’t action your request for assistance on an item purchased from another dealer for several weeks. This is why I suggested you may want to try calling around to see if anyone else may have a shorter lead time.
I hope you are able to get back on the bike soon.
All the best,
Wheelbase Tech Support
Great service
Great service and they are always willing to assist over the phone great buying experience.🙏🏻
24. heinäkuuta 2025
Excellent
Excellent, friendly, knowledgeable staff and quick response times. I bought a new Gravel bike and it was delivered when promised. There was a slight problem with some damage during transit but the guys at Wheelbase were straight on it and helped to get the issue resolved.
Over-all, very happy and would recommend.
21. heinäkuuta 2025
Excellent service
Excellent service. Bike arrive really quickly. I had a couple of question pre delivery and they were really helpful.
22. heinäkuuta 2025
Perfect
Great wheels and tyres (OZ Leggera 18.8 with Conti SC7s) and at great price. Perfectly balanced. Delivered promptly. Slight glitch with wrong spigot rings, but quickly remedied. Very happy
18. heinäkuuta 2025
Oma-aloitteinen arvostelu
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