vulyplay.com Arvostelua 1 532

Thank you Vuly for excellent customer service. Thanks especially to Sarah for going above and beyond to make the order process as smooth as possible.

Sarah made the buying experience very quick, easy and reassuring. She helped me to decide which accessories to get and I'm looking forward to receiving our trampoline order.

Fantastic customer experience thanks to Ben who called to assist me while checking out online.

A friend had a Vuly trampoline for their kids and it's been amazing so we decided we needed one too.

The great customer service was the cherry on top. Highly recommended

Ben at Vuly is the man

We took our Thunder trampoline from Sydney to the UK last year. Now a spring has broken.
We have just found out that, shockingly, Vuly has made a decision to sever all contracts with their UK resellers of spare parts.
Vuly Customer Service has instead offered to ship to us some spare springs for the Thunder from Australia to the UK. They have also confirmed that we would have to pay an additional $658 shipping fee!
To make matters worse, Vuly is right now or will be very soon shipping new trampolines and spare parts from China to the UK, where they are opening a new store.
However, they have also decided that NO spare parts for any other previous Vuly trampoline designs will be included in those upcoming shipping trips. Hence no spare parts for the Thunder or the Thunder Pro will be available for purchase in the UK.
This effectively means that if anything goes wrong with your Vuly trampoline here in the UK that trampoline will be impossible to repair.
We have not one but two Vuly trampolines: a Thunder bought in Sydney in 2021 and a Thunder Pro bought in Perth a few years earlier.
What does Vuly suggest we do with them now?
This is absolutely not the right way to treat your customers Vuly!

This is hands down the most unprofessional, incompetent group we’ve ever dealt with. We bought a swingset from Vuly, who contracted the installer, and they’ve done absolutely nothing to fix the disaster. The so-called “professional” showed up clueless, dumped hundreds of parts all over our yard, and cobbled it together in a way that was flat-out unsafe. No cleanup, trash everywhere, and despite coming back six different times it’s still not right.

On top of the terrible service, the quality of the playset itself is absolute trash. Pieces were scratched right away, are already rusting, and it’s clear the product is built cheap. The boxes they promised to haul away are still sitting there, and the icing on the cake was someone showing up at my daughter’s house and yelling at her — completely unacceptable.

Avoid Vuly and their contractors at all costs. The product is junk, the service is worse, and the way they treat customers is beyond disrespectful.

Udit was very helpful and provided me the information needed

Great Company to deal with! Why ? Outstanding Customer Service, Quality Products, Australia Based, Fantastic Warranty, 1/2 Price Lifetime on Spare Parts .. Need I say more ? Just Brilliant 5 Stars - all the way “””””

Fantastic service, prompt delivery with helpful notifications. We have purchased the Vuly medium monkey bar set a couple years ago now, highly durable, hours of fine play. Loved it so much we have just purchased the Large Flare trampoline, will update once received and setup

I approached Vuly for a replacement trampoline net.
I had excellent service from Ben in Brisbane. Best service I've had! Great follow-up, efficient and effective.

I had both Carlin and Benjamin assist with our Vuly trampoline and quest playgym purchases and they were both fantastic - very knowledgeable, friendly and helpful. We were able to get a great deal on our products and all boxes have arrived safely already to our house. We have had vuly products in the past and LOVE them

I phoned Vuly directly as I needed assistance in regards to ordering accessories. Kelsey Smith was the lady who supported me and she went above and beyond to make sure my needs were met. I can't thank her enough and it made the process that much smoother.

Sarah Griffiths was amazing!
Dropped in to the QLD warehouse and was in a big rush and came with a pretty good idea of what I wanted. Sarah took the time to explain a great promo that meant I got more for the same price and was super helpful and friendly. Thanks so much Sarah!

What a wonderful experience with Vuly Play! 100% recommend, fantastic quality and customer service. I received the most genuine positive customer service experience from the showroom team. Special mentions to Manager Bethany for assisting us with our enquires and helping us secure a really great deal. Kayla our salesperson went out of her way to ensure we had all items dispatched all together in time for my daughter’s birthday. Yash, Ben and Levi for going the extra mile arranging the assembly in time for our daughter’s birthday surprise. I can’t thank you all enough for making the purchase and set up so smooth. Thanks Vuly for a great product!

I’ve gone to order from the website multiple times and never finalise the order. Sent a quick email off with what I needed and Bailey responded super quickly and was most helpful. Thanks Bailey, keep up the awesome customer service!

Went around to our friends for a family BBQ and was impressed by the Vuly set up they had. Kids absolutely loved it, played on it for hours giving the parents plenty of social time.
So then we decided we would order the same for a slightly early Xmas gift for the kids.
Shipping was far faster than we expected - delivered in just over a week.
Kids over the moon and are spending their time outside - the shade sail is absolutely fantastic addition.
Very happy

Very happy with the service received and excited to gift my daughter her trampoline. A special thank you to Sarah who went above and beyond to help me over the course of a few weeks to secure the best deal and product for our needs. It’s hard to come by reliable service of that quality anymore. Whilst we haven’t set up our trampoline yet we have used many friends and families Vuly’s and it’s been nothing but great experiences all round.

I called to confirm the features of my accessories that fit my trampoline and Elias Laradi was a such a big help. He was a great communicator and provided me quick assistance.

I have had my Vuly trampoline for many years now and our kids loved it! After calling and speaking to Bethany to order a new net (the previous one lasted many years), she was extremely friendly and responsive and got the job done for me with ease. Great service for a great product :-)

There was an issue with one of my boxes not arriving with the rest of them however when I reached out to vuly about it they were very responsive and helpful. They followed up a few times to make sure it was resolved. It was probably the best customer service experience I've had with a company like this, especially when there has been a problem.