vulyplay.com Arvostelua 1 530

Did everything I could to ensure that this would be installed before Christmas Day and even miraculously had a Christmas Eve install date set up but when we went to confirm that we had everything before the set up, we were missing one box. The boxes were shipped one by one over a period of three weeks so it was hard to keep track of what we had and what we didn't have. Customer service has not been helpful whatsoever and we don't even know when we can expect this last box so our kids have been told they have a playset coming and we cannot tell them when it will be done even though it was their main Christmas present. The work that went into hiding each 60 pound box as it came one by one in the weeks leading up to Christmas was all for nothing. We are super disappointed and can only hope that the playset itself is not reflective of everything we've experienced so far with this company.

Update: despite a “guaranteed arrival before Christmas”, we finally found out today 12/30 (through determination and perseverance and reaching out to them multiple times) that the missing box is actually OUT OF STOCK and won’t be available to us until “maybe March”. My kids are CRYING. Terrible service and bad ethics. Don’t buy from them.

Not for sure where to begin. Such a bad experience with the company as a whole, after spending close to $3000. Not for sure if there is a management problem, but it goes all the way down to the warehouse. There were missing boxes, missing parts in the boxes, wrong accessories sent, being lied to…We have made 3 phone calls to get this all sorted out only to end up with more wrong boxes sent. Christmas was a huge disappointment for the kids, swing set with no swing and a quest that is still in the boxes. We have asked to talk with a manager, only to be told he would call us back. Still waiting for that phone call. Purchase from this company at your own risk.

Samantha Orr provided excellent customer service when I had a missing part in my Vuly Playset. She was friendly, helpful, and incredibly fast in resolving the issue. She quickly identified the problem, arranged for a replacement part to be shipped, and provided tracking information. I highly recommend this company. It was easy to get a human on the phone to solve the problem. I didn’t have to click through multiple automated systems or phone recordings.

Absolutely horrendous. Bought the ninja pro 2.1 - came missing all required hardware for installation. Spent more than an hour on the phone with a clueless customer service
Representative who promised to call back in 1/2 hour but never did. Have been on hold for 1.5 hours now trying to talk to someone. Have left voicemail and email with no response. Absolutely worthless.

Note - 2 days later still no call back no email no help - yet They can come on trustpilot and leave a comment saying they are going to help.

Purchased the Quest Pro 2.1 Medium, arrived mid November 2025. Booked installer to come out, he says 2 x poles are bent , need replacing. 2 weeks later that arrives, takes a week for the installer to come out. Says I have to contact Vuly for new job number, which I get, but he says it’s not correct, so waiting time on the phone and text going back and forth… finally installer comes back out again, now it’s the overpass that’s faulty, so another 2-3 weeks wait, kids are devastated it won’t be up by Christmas, customer service won’t entertain the idea of shipping the latest faulty part any faster than snail mail…I’m fed up, been a horrible experience, I won’t buy anything from them again

Product is great we have the trampoline and the quest 2.1 monkey bars. I would give the product itself 5 stars but the shipping times are horrible. Over a month before our quest was shipped and every time I contacted customer service I was told it was being shipped that day and low and behold it wasn't, the same thing happened with our trampoline and my daughter didn't get it for her birthday, by the time it came it was closer to Christmas.

⭐️⭐️⭐️⭐️⭐️

We recently purchased the Vuly 2.1 Large and have been extremely impressed. The frame is strong, high quality, and feels very secure. Assembly was simple thanks to the clear, easy-to-follow instructions.

One of the standout features is the wide range of accessories available, making it easy to customise for different children and interests. Most importantly, our 8-year-old absolutely loves it and uses it all the time. A fantastic purchase and one we would happily recommend.

Absolute best quality with so many different options.!

Great product, great quality! Amazing deals and fast shipping! Exceptional customer service - hours/ days of fun to come (early Chrissy present)

Its amazing

Wow would recommend the 2.1 Monkey bars hours of fun,my boys love to hang and climb on everything this would keep them entertained for hours. Amazing!

The trampoline is excellent, it is 7 years old and still in excellent condition.

I love that you can buy replacement parts, so when we had hail and the cover broke we were easily and at low cost able to replace it.

I have always had an excellent experience with Vuly. High quality products, excellent customer service, and very helpful staff. I recently purchased a trampoline and I only have positive feedback. It was my niece’s favourite gift and it made me number 1 aunty! Highly recommend!

Vuly have amazing equipment that is very durable

We've had our Vuly trampoline for just under a year and our kids absolutely love it! The quality of the trampoline is spectacular and will likely last us for years to come. Customer service were amazing to deal with and service/postage was prompt and efficient.

I've loved Vuly for years, mainly because of all the different swing styles, different ones to suit different ages🥰

Love our trampoline most used toy in the backyard not an day goes buy we don’t play on even in an wind last week, an without our little dinosaur sprinkler it’s definitely the best for these hot summer days

Fantastic to deal with

This company is 100% Australia # 1 in all aspects of outdoors equipment, great staff , Freindly awesome people.