Vroomvroomvroom Arvostelua 87

Quick and helpful response with follow up confirmation

Jayson was responsive and dealt with my enquiry without making too much of an issue. He listened and acted to ensure the problem was resolved within 24 hours

Was very quick and helpful. Smiley face.

Bernie Has been an absolute gem! I needed to adjust my booking and he was able to coordinate back and forth with the rental company. He took the stress out of my upcoming trip and I’m so grateful. Thank you Thank you!

I was trying to book a car online. I was to be dropped at Darwin airport to pick it up, but your booking form would not allow me to go ahead as it required details on an incoming flight. Rang and spoke to Paulo, explaining that I was in my eighties with little I T experties, and couldn't get around that problem. Paulo was most helpful .. he took my details and shortly aftyer I received an email with confirmation of the booking I wanted. Most helpful!!

No wait times and great communication and service

Speedy reply and pragmatic advice on enquiry about pick-up / return time change, taking into account my possible concern about the insurance cover for the rental. Very useful feedback.

It was very fast and perfect.

Fast, friendly and helpful service. Issue was resolved quickly and Bernie was really thoughtful and proactive in helping to sort out insurance as well. Five star service!

The speed and quality of the service and response was excellent. The agent (Bernie) was very responsive and answered my questions with courtesy and efficiently, so that my problem was solved.

Bernie Swann my customer care representative was exactly that. He dealt with my issue effectively and efficiently . He was very customer conscious. Thanks

Excellent after-sales service - I had an issue with an unauthorised payment from the Rental Car Co. Vroom did a great job in resolving it and getting a refund.

The search for a good rate was straightforward and successful. Search criteria were good for finding the deal I wanted.
What is really good, is the quick and extensive help I received when I gave feedback about a small discrepancy in the extra charge. Vroom's support contacted the Hire Car company both at the airport counter and at their HQ to clarify the correct charge. All done within a couple of hours of my giving feedback!

Fast, detailed and friendly service. Bernie was very helpful and respectful in outlining all options when it came to modifying our booking. The best customer service I have experienced in a long time, thank you Bernie!

I booked a car through Vroom Vroom Vroom for use of one day, pickup 4.30pm and drop off 4.30pm the next day.
i also paid the insurance Company for nil excess, the insurance Company is Prosura but I don't even know if they are attached to this Company or Avis Car Rentals.
I arrived for pickup and the assistant told me that although I had paid for nil excess insurance, if I had damage to the car I would have to pay $500 up front and retrieve that back from Prosura. Am I missing something here, I paid for nil excess and suddenly I'm facing another amount to pay even with nil excess paid for? In the event of the car getting damaged. Something is very wrong here. I only heard of this AFTER having paid the insurance Company and being at the AVIS office ready to take the car. I refused to accept this condition and cancelled as I knew nothing about it when booking. And with the prospect of possibly having to pay $500 was not in my budget with the possibility of waiting weeks for a refund. I protested to Avis but it was a ho hum answer, of "that's the way it is these days". Well sorry, never again and customer beware. Ask about this added piece of addons. As the insurance was not taken up at all, I requested a refund of the insurance payment which has been very begrudgingly agreed to.

Excellent experience! Bernie was very easy to talk to and I could sense her smile through the phone. Lovely and easy to deal with. Will use Vroom....room again. Keep it up guys!

Easy to use, easy to book. I made late changes and the service was fast and not a problem. Great customer service.

I heard Vroom was a quick, easy service for booking a rental car from the airport. However I was told there were no options available for me because my flight arrival time is 11.30pm, meaning I need a car pickup after midnight. They do not provide any rental cars after midnight. Weak. Be aware if you have a night time flight arrival.

Very easy to book, also easy cancel process with confirmation received quickly. I had made an error while booking, so need to cancel/amend the booking. This was done same day and I could rebook safely, knowing I had received confirmation my first attempt had been cancelled (with no extra charge).

easy to use great price and very competitive on excess insurance. Highly recommended