Vivid Doors Arvostelua 

I should have listened to the one star reviews! Quick to take your money, return policy is a con. Say you have to check the products fo damage in 48hrs. But as soon as you remove the outer shrink wrap packing to check you invalidate the return policy as they say not then sellable condition!! Was told I should have checked though it, which is difficult if the entire door has cardboard all over it. And one of the doors did have damage behind cardboard. Waited so long to hear anything have been forced to use the damaged door, told would get a discount but still hasn't happened, Your 'next in the Que' for hours, tell you anything to then get you off the phone and then then refuse to let you speak to a manager on the phone, only by email who then don't even respond to multiple emails. Paid extra for express delivery, which didn't get set up as express and still chasing a return of the premium paid. Will be taking up with my bank. Worst service company I have ever dealt with!. Find the same doors via another company!

Vivid doors I am happy with xpd delivery I am not.

I am very disappointed with the customer service. Responses have been slow, and I’ve had to keep chasing for updates. We bought doors on Black Friday with no issues regarding delivery. However, once we requested an exchange, the problems began.

We wanted to exchange the doors for the exact same style, just in a slightly narrower size. We were quoted £260 for collection of the original doors and delivery of the new size. To avoid this cost, we offered to handle the delivery ourselves and collect the correct size at the same time.

We were then told we would need to purchase the new doors upfront (which are now over £20 more expensive per item) and that a refund would only be issued once the original doors were returned and checked. We’ve already provided pictures showing doors were not opened or unpacked.

We have been dealing with this since December (today is 21/1), and the issue is still not resolved due to very slow and inconsistent communication. Unfortunately, based on this experience, I would not recommend this company.

Placed an order for an in stock door. Called several days later to enquire about delivery, was told delivery was scheduled for Friday and I would receive a time slot on Thursday. No time slot received. Door turned up as we were preparing to go out as no communication re delivery, we assumed it was another day.
On unpacking the door, noted some damage.
Emailed a photo on same day as delivery. No response.
Called all Friday PM and following Monday AM, no response to the phone despite being no 1 in the queue for 40 plus minutes each time.
Sent another email Monday which the response was to send a photo, which had already been done, sent photo straight back as email stated, they wanted to sort this out that day.
No response since, it's now Wednesday and another email has been sent today and as yet, NO RESPONSE !!!!!!!
I require 2 more matching doors, but judging from this company's after sales service, will not be buying from them.
It appears if you have a problem post sale, it's impossible to get it sorted as you are just ignored.

Really pleased with our doors, we ordered 5. 2 glazed and 3 plain, they were of good quality and very heavy. The reason I've given 4 stars is because we had to wait 2 months for delivery. I think they were worth waiting for.

Delvery is terrible - We have waited since Start of December for Delivery Doors were ordered on 28th November and they have just been delivered on 20.01.26

Avoid this company at all costs. Said on the website doors were in stock and would be delivered within 3 to 5 days.
I waited 5 weeks for doors and then they delivered 2 out of 10 without letting me know beforehand they were only delivering 2. I had to cancel the order and find the doors elsewhere. Terrible customer service.

Door arrived on time and in good condition not hung yet waiting to decorate room.

3 doors ordered on 6th January 2026.
Recieved an email stating one of the doors is out of stock until the 13th January. Replied immediately requesting alternatives. No response

Called today (19th January) to find out what is going on. Told that a different door is out of stock until 28th January.

Could not resolve over the phone as they insisted on an email. Told I would recieve a response by the end of the day. They are now closed and yet again no response.

Their policy is to fulfil your order within 3-7 working days which clearly hasn't happened. Commincation is woefullly poor.

Re reviewed, after 1 star, communication was none existent during order, i have to door and zero contact.
Delivered a week over lead time so nothing world ending, Door arrived in good condition, well packaged.
could easily be 4/5 star if they communicated.

Great choice of products and great prices. Service was excellent from start to finish. Delivered quickly and helpful customer service on phone.

Good product at good price and excellent delivery service

We needed doors.

They sell doors.

The doors came super-quick and we love them.

The Chellaston Black Nickel Bullet Handle lock is also a huge hit with all of us, what a great bathroom lock!

Good job all round.

Driver didn’t have a full address so he couldn’t deliver it on the first attempt
I had to contact customer service

The door quality is good, but the customer service is difficult to reach. I tried to call 3 times, I faced long hold times, the longest being 70 minutes—even when the system told me I was the first person in the queue.

i had been trying to find the door i needed in the size i needed for several months, i eventually ended up getting it on a back order from Vivid doors, it came on the day expected and was in perfect condition.

Delivery failed due to not getting a confirmation of the delivery time and driver couldn't/wouldn't wait for ten minutes for me to get there!
Your promised an update on the afternoon prior to the delivery date but if as in my case it's a Monday they don't work Sunday.
Delivery actually made on Monday 5th January and apart from the non existant Sunday message all went well with excellent communication on the day.... just like it should have been the previous time.
Every driver tells a different story!
Doors look great now they have arrived and a good price.

We ordered a triple folding door in finished oak. It was exactly what we wanted and looks amazing. I would say that you need a professional joiner to do the installation though. I wouldn't fancy doing it on my own.

So far the doors are as good as I had hoped.can give my full report after they are painted and finished