Viman Arvostelua 

On the 18/03/2020 I made a booking to Kigali via the travel agency mentioned. The booking was made through viman.co.uk to an airline. I was referred to the travel agent who gave me a call asking for my personal details. The booking was advertised at £993 on the website, however once paid, the travel agent told me that the ticket has been considered as emergency travel and therefore the airline increased their price so I needed to make an extra payment of £275 which I did. Once the payment had gone through, they asked me for additional proof such as a picture of my passport and my partner's passport as well as a picture of my driving license as a proof of address to confirm the booking and issue the tickets. After the issuance of our tickets, I later found out that Rwanda was going to close their border due to the corona virus outbreak from the 20/03/2020 midnight and therefore all flight will be halted. I phoned the agency to let them know of this information and asked what would happen with the tickets.This time, their tone changed. I was told by the travel agent who was responsible for my case that they did not receive that information, for what they know, no flight has been canceled therefore I had only 24h if I chose to cancel my flight and a cancellation fee of an estimate of £500 would be applied. The other option they gave me was to wait until they received this information from the airline and then they would do as the airline advised. I decided not to proceed with their suggestion to cancel before anything was made public.
I asked them to provide me with the airline contact number so I could contact them directly. A day later, I called the airline who had just received the information about flights being halted from the 20/03/2020 and have told me that due to this unforeseen circumstance, I was eligible for a full refund in cash. However, since the reservation was made through a travel agency, the refund needed to be processed from them. The airline made a note on our reservation that this information was advised to inform our travel agent. I gave a call back to the travel agency who told me that my only option was to change the dates on the tickets. I told them that it was not what the airline has advised and that they advised that I was also eligible for a full refund. The travel agent told me that this was not possible and that according to the terms and conditions of the airline, the refund they are referring to is a voucher that is available for one year. They told me that this is what the airline meant and those were my only options. I asked them to provide me with proof of this by email and they told me they would do this for me in the next 30 minutes. I called them several times throughout the day because they kept putting me on hold, hang up on me, or would give me different information and would not respond to my emails. They eventually responded to my email, once again giving me the wrong information and would refuse to acknowledge that I was eligible for a full refund. I called back the airline to inform them of the situation and they told me that it was false and confirmed with me that I was eligible for a full refund in cash and this information was also on their website for all travel agents. They made an authorisation for the travel agent to process the refund and advised me to contact the local authority if they refused to refund me properly. I called the travel agency and their manager refused to give me a refund. I am currently seeking legal actions against them. DO NOT BOOK THROUGH THEM, THEY ARE FRAUDULENT!!

EXCELLENT SERVICE
Thank you, MARTIN for your excellent service, detailed information and guiding me through the whole time. Keep safe.

Dave from Flight Office has been amazing with our requests for booking complicated flights.

Highly recommend dealing with him due to his politeness and prompt nature.

Martin was very professional dealt with everything quickly and efficiently.

I had an excellent customer service from Steve who is staff from travel opedia. He dealt with me very professional and made me feel safewith my booking with no worries. I highly recommend to use this company for your travel and ask for Steve who will be very helpful.

I booked replacement flights on line as my original flights to Japan went via China and the movement recommended avoiding China, sorry China as I have visited before and had a wonderful experience.
I then had a call from Alice informing me that the online flights were not available and could she see what was available, as I had been stressing over getting to Japan I of course said yes.
Alice came back within the hour with a fantastic option, sent me details via email so I could check everything was correct and I then booked.
Great personal delivery and now no stress as I'm all booked up.

Thank you Alice and Travelopedia Ltd

Im very happy with the custmer service today.were happy with Steve today who was kind to is.

Eric was very helpful and efficient in booking my flight. This is my 2nd time of using your services. Thanks a lot

Thank you Dave for being soo helpful with our travel .
Would really recommend him
Service was excellent

I had Dave help me with my flights. He went out of his way to find my family an amazing deal

Alice the most professional and skillful person I have dealt with for a long time when purchasing a ticket... She is welcoming and calm right tone of voice and very patient and friendly... I will definitely be using Alice in the future to purchase my tickets.... Well done Alice...very proud of your reassurance in the travel agency business after being scammed before

Good
Professional
Staff

ERIC has been very helpful and explain everything I wanted to know and gave me choices to pick from.

Martin was fantastic, with all the information. I would definitely use Martin and his company again. THANK YOU for all the help you have given me. WELL DONE

Henry did a good job at finding cheap flights