Flywatchers Arvostelua 4

I have just had a shocking experience with this company. Unfortunately read the reviews too late as my experience is very similar to one I have now just read.
I had problems booking online so rang to speak to a sales person, I was told I didn’t have baggage included so was given a new price £1722, the only figure mentioned. Was asked to read and agree to email whilst online. I naively checked the agreed amount, names & flight details, but did not scroll right to the end. The word deposit was not used, initial payment was stated and since I thought I was paying in full, I did not give it a thought. I agreed to email using words I was told to use by “Steve” and made the payment which was £1722, the full amount for two tickets. I got an email confirming deposit paid and another £2100 was to be paid before tickets would be issued. I would never have agreed to £3822, for two tickets!
I rang back and was told to ignore this wording, it was the way they give their discounts and that I had paid in full there was nothing more to pay. I asked for this to be put in writing and rang back 4 times. Each time “Steve” told me not to worry he gave his “word” he would sort it and if I wasn’t happy would refund it in full the next day.. surprisingly he wasn’t working the next day, no one else would help me. By yesterday he said because I had complained about him, he could no longer be “kind” and refund me. In the end, similar to the other review, he offered me a refund of £922 meaning I would lose £800 and gave me the wording to use that it was in final settlement. I had a call quite late when “Steve” tried to convince ( his words) me to accept this offer. I did not accept and am asking my credit card company to dispute and deal with this. But want to warn other people. I am very angry and upset.

Today I spoke with Joy Christopher, to book my tickets, he honestly helped me in the best possible way I ever had. He explained me everything step by step for everything with patience and professional way. Thank you very much 😊

Mr. Gavin has been incredibly helpful throughout my experience. He assisted me with my plane tickets, including date changes and cancellations, and made the entire process much easier and stress-free. I truly appreciate his patience, professionalism, and willingness to help.

He is such a kind and supportive person, and I’m very grateful for all his efforts. Thank you very much, Gavin—I really appreciate everything you’ve done.

I want to share my devastating experience with Flywatchers.co.uk and their operator, Victor Smith (which I expect is a fictitious name). He initially quoted me £699 for a flight from Brisbane to the UK, but during our telephone conversation, I received an email from him stating the price was actually another £1,500 to pay. Victor told me to ignore this email, claiming it was just a promotional message, and rushed me into agreeing to the booking. He insisted I use very specific wording in my email to confirm I was happy to book, whilst I was on the phone to him.
After I paid the £699, I contacted Victor a few days later to ask when I would receive my e-ticket.
He then demanded an extra £1,500 to pay before I'd get my e-tickets, completely contradicting our original agreement. After I reiterated our conversation, he said it was unfound and that there was simply another £1500 to pay. He then offered me a refund, which I accepted, and again he rushed me into using very specific words whilst on the phone to him, giving me no time to read the small print. He said if I don't send an email quickly before 12 noon, the refund would not be processed. In the end, I was only refunded £200 and he kept my £500 which I have now lost and I didn't get my e-tickets. I'd advise others to be not use this scheming and conning company and think twice before booking with Flywatchers.