The software is cool because it meets a need however the software lacks ergonomics, it does not have the magnet function (go to a corner easily for example) The possibilities of development... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
This is a useful software for visualising your van build, but to be honest it is incredibly frustrating to use. The rotate tool is completely broken, visualising and placing furniture is nigh impossib... Näytä lisää
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I recently loaded V-3, it was working well, but I was struggling coloring items. I was using years of MS Office methods. Highlight then go to options. I asked the team and they responded direct... Näytä lisää
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Looks really impressive on the website, reality of the software feels like you're using something developed 15 years ago, the UI is very clunky and low resolution, the modelling power is pretty poor.... Näytä lisää
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Erilaisten ulkoisten lähteiden tuottama tieto
vanspace 3D - the easiest way to design your custom van build. It is not easy to turn a small space into a home, you have to eat, sleep, relax, work and live all in the same tiny space. Planning and designing a van build that allows for all this i...
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- www.vanspace3d.com
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290 arvostelua
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As a programmer never seen worse
as a programmer for 30 years bought the worst application ever, totally useless, unusable also bought too extra ebook no useful info in it, so DO NOT buy, worthless better a good bottle of wine for that money
11. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
Hi Jack,
Thank you for your review, I am sorry to hear that you have been disappointed.
We have thousands of users creating their layouts daily using our software and so our software must be useable, we need to look into why you feel completely different and what is happening there.
With regard to our popular ebook, we also get great feedback about this from our target users, those who are venturing into their first van conversion. Is it possible that you have knowledge in this field already?
I have been able to locate 2 emails from you that we have replied to request further information, as soon as this is received so that we can understand what the issue has been, we will be able to resolve for you.
Kind regards
John
vanspace 3D Service Team Manager
DO NOT BUY!! Terrible application/SCAM
AVOID AT ALL COSTS!!
This application appears to have been created by children for children.
I purchased the app thinking that It would help in my van design and give some inspiration boy was I wrong.
This application is awful! It is extremely clunky, poorly designed and not fit for purpose. There are no dimensions, you are unable to remove the bulk head and you can only use the templated images to add furniture to your van and one of them is a dog!
Trust me there is a lot more worse with this app and I only used it for 27 minutes.
If you are serious about building/designing a camper van avoid this application at all coast!
I have also asked for a refund 33 minutes after buying and using the app however I am still waiting on a response (8/11/2022).
I would never have bought the app if I had have read the refund policy first. Clearly they know that their app is terrible hence why they add the following clause in to trap you and take your money "Once you have logged into the software, changing your mind, no longer needing or finding it too hard to use initially is not a reason to request a refund". I hope people read this review and AVOID THIS SCAM ALL COSTS!!
Here is the transcript from the communication with Vanspace:
hris Duncan
Nov 8, 2022, 13:03 GMT+1
Chat started: 2022-11-08 11:57 AM UTC
(11:57:09 AM) Chris Duncan: refund
(11:57:17 AM) *** Lowri joined the chat ***
(11:57:27 AM) Lowri: Hey Chris Duncan
Thanks for getting in touch. Great to hear from you.
(11:57:50 AM) Chris Duncan: Hi I have payed for the app and started to use it today however it is not fit for purpose. can I get a refund
(11:58:20 AM) Lowri: As you are requesting a refund i will have to put you through to our Service Team who will be in contact with you within 24 hours, can i ask why you are requesting a refund?
(11:58:33 AM) Chris Duncan: Invoice 000030153
(11:59:10 AM) Chris Duncan: the application is not fit for purpose. I expected a lot more flexibility however it is very ridged.
(12:00:25 PM) Chris Duncan: does not offer the amount of design freedom I expected. Also not very intuitive application. Built for the Instagram generation of 'vanlife' builds and not real life scenario builders.
(12:00:47 PM) Chris Duncan: I purchased the App 33 minutes ago and would like a refund plesae.
(12:01:31 PM) Lowri: Okay thank you, I will pass this chat onto our Service Team, please do expect a response within 24 hours
(12:02:08 PM) Chris Duncan: do you need any more details from my side in regards to the purchase or contact information?
(12:02:31 PM) Lowri: No, all good here 😃
(12:02:51 PM) Chris Duncan: thank you, I look forward to hearing from someone in the next 24 hours.
(12:03:00 PM) Lowri: Can I help you with anything else while we are in chat?
Also after chasing this up on
Thu, Nov 10, 3:56 PM, here is the second response from Vanspace received Fri, Nov 11, 11:45 AM:
Hi Chris,your ticket (29128) has been updated with your latest comment.
One of our support team members will respond within a business day.
Don't forget that you can visit our help center with articles related to software features, functions, guidance, and technical support here: support.vanspace3d
We created a Getting Started Guide, especially for new users, which you can find here: vs3dstarterguide
We appreciate your patience and will be in touch as soon as possible.
vanspace 3D Support Team
Our support hours are Monday - Friday 10 am - 6 pm CET, Saturday - Sunday 12 pm to 6 pm CET.
AND STILL NO UPDATE IN REGARDS TO A REFUND. (14/11/2022)
8. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
UPDATE
I have located your correspondence and can confirm that we have responded on both occasions. The notification that you are referring to is the ticket update confirmation, this is a separate email to the initial thread that all direct correspondence is in.
Please locate all emails from @vanspace3d.com using your mail client search, I would recommend also searching via your Junk and Spam folders.
Once located, please respond directly.
.....................................................................................
Hi, Thank you for your review.
It seems that the main issue here is that you have only used our software for 27 minutes and have not yet understood the many features available to you.
1. We provide dimensions for everything, the template, the objects that you will use, and the objects that you can create.
All information is shown in the Transform box, at the top of your sidebar
https://support.vanspace3d.com/hc/en-us/articles/4406578911121-Overview-of-object-movement-scaling-and-rotating-functions-
2. You are able to remove the bulkhead using the toggle in Van Settings
https://support.vanspace3d.com/hc/en-us/articles/4407943414545-Toggle-Template-Walls-Roof-Bulkhead-and-Seats-
3. You CAN create your own objects, or customise the existing 300 plus that we provide, you are not limited to only items within the library
https://support.vanspace3d.com/hc/en-us/articles/4406449055889-Create-your-own-objects-with-3D-shapes-
4. We provide 3D people and pets that you can place within your layout, these were added as requested by our customers.
5. Logging into a software waives any consumer's rights to a cooling off period, this forms part of regulations surrounding the purchase of digital content.
Our development team has created fantastic software that is helping so many of our users realise their conversion dream. The software provided is exactly as it is shown to you during your purchase where the founder Will, creates a full layout and explains all of the features used to do so.
If your software does not perform exactly as it is shown, we would of course want to investigate this for you.
I have not been able to locate any correspondence based on the details provided so far, I have sent a message to you directly via Trust Pilot and hope to connect with you very soon.
Kind Regards
John
vanspace 3D Service Team Manager
Good programme for the money, you need some brain power thats all
I think the bad reviews are a little unfair, firstly - you need some knowledge of how to use these programmes, if you don't - youtube it - once you know how to use it its relatively easy - I did 3 vans in 1 day - when i needed support in downloading the app the customer service was very good, it gives you a great an idea of dimensions and sizes for your conversion, I am a conversion company and have found it useful to show clients and for the price I don't really know what anyone is expecting, if you want something better than this you would be paying alot more! the only thing I would prefer is an option to add my own materials and more furniture (e.g. top cupboards) anyone who is complaining I would say is more down to not understanding how to use it and not taking time out to watch some youtube videos as its really not that hard once you've figured it out
30. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
Hi Indie,
Thank you for your review, you really have hit the nail on the head and we feel that 4 stars is the perfect score!
Why not 5? Because we have much more we want to add and your feedback is so important to us to help us get there.
We have many new items being added over the next few updates, as well as new features that will allow you to create and save your own items too.
Materials... we are working on making it easier to request, suggest new ones and adding them very quickly for you.
We also have a sharing platform on it's way so if you have not yet had the chance to create something, it is more than likely someone else would have and is happy to share with the vanspace community.
As much as no experience is needed, of course a new user should expect to watch some tutorials and read the many help guides that we provide, we are working hard to create more interactive tutorials too.
Thanks again Indie, would love to see some of your layouts!
Kind Regards
John
vanspace 3D Service Team Manager
Not a review so much as a warning to…
Not a review so much as a warning to Vanspace customer service to maybe change tactics. I was looking into buying your product but seeing the adversarial, confrontational and take no responsibility approach you have to customer service I am staying far away from your company. You call out and shame your customers, you argue over petty things, you are condescending and rude. I work in customer service I get that customers are unreasonable, don't listen or read direction and are just plain wrong a lot. But your approach to handling it is terrible and is scaring off future customers. A non committal apology and maybe some helpful answers to specific issues is all that is needed here, keep the rest in private correspondence. You are coming across as arrogant and unable to take any responsibility or criticism. Not a good look.
Edited to add: Your response to me is better than some others I have read but you still chose to write a novel with a bunch of defensive sounding excuses and sound kind of passive aggressive with your "thanks for your feedback". You are correct this is not about your software but the way you communicate with customers is a big part of a successful buisness. If what I have seen here is an example of the tone you take with your customers who are having trouble I am not surprised they get annoyed and post bad reviews, even if they are in the wrong. You seem so focused on winning your point that you don't care if you are making your customers feel stupid. Also of course you are good to customers that have only good things to say, it is how you deal with more challenging customers that decides how good your customer service is.
22. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
Hi Jen,
Thank you for your comments.
We actually receive a huge amount of interest in our software from those who read these very same reviews and are able to see that the majority of genuine 1 star reviews, are from those who simply refuse to provide requested information and believe that writing a review will force a refund situation.
In a nutshell, those who wish to bypass a very clear and available refund policy, and those who are attempting to use as a free trial.
Technical issues can occur of course, not all systems are set up the same although we very much wish they were!
We know how our software works and so when any one experiences anything different, it is down to the system it is being used on.
All users are provided with the exact same software, should there be an actual software bug or issue, every single user would experience it, it would be added to our bug report, and resolved by way of an update .
If one user experiences an issue while others do not, we need to look at the users set up to resolve for them.
Sadly that is where some feel, as yourself, that we are not taking responsibility. This is utterly incorrect.
Once all requested information is received, we will tell you how to resolve so that your software performs exactly as described and shown.
If we can not, we refund in full.
Wanting to miss out the middle bit with us, refusing to allow us to investigate and resolve is not acceptable. We are actually legally bound to investigate and resolve once software login has occurred,
Of course many of the views are completely genuine and written for the right reason here. We love to hear actual real life experiences with our software here, good and bad.
Feedback is brilliant, it helps us grow, make improvements and introduce requested new features.
We do appreciate your feedback too, however it is not about our software.
For true reviews, check out our social media where users are sharing their fantastic layouts created in the software daily.
These make us incredibly proud and tell us that we are doing it right.
As for our customer support team, they are amazing! Get in touch and have a chat, they are knowledgable and eager to help with anything that you need.
Kind Regards
Sarah
vanspace 3D Support Team
UPDATE: Reviews based on any experience with our Support Team are rightfully positive, they are a fantastic team and should you ever have any dealings with them you would agree.
Your review is not based on a CS experience, but a review of review responses.
This is quite unusual and although you may feel differently, our reviews create a high amount of interest in our software.
Whilst this is something that you obviously feel very strong about, it is important to understand that our responses will always provide factual information relating to software use.
We recommend if ever experiencing any issue as a software user, to contact our team directly and provide the information that will be requested in full so that our team can help resolve ASAP.
Vastaus yritykseltä Vanspace3d
Hi, Thank you for your review and question.
It is great to hear that you think our software app is good although it is not apparent why a 1 star review was then given?
If this was based on the software not being free, this would not be possible.
A great deal of time and very hard work by a fantastic team is put into the developing of our software.
vanspace 3D would not consider providing a free app full of adverts at any time.
Kind Regards
Sarah
vanspace 3D Support Team
Absolutely dreadful!
Absolutely dreadful!! Terrible software, stuck in 2015.
I contacted them for a refund as soon as I realised how bad it was, aprox 5min in between (18th of August 2022). Now still here trying to get a refund (15th September 2022) but nothing but un helpful back and Forth “NO” noting that 1. Still in the 30 day cooling off period, 2. The software has not be used. 3. Meaning I have a right for a refund. Save your money and be aware. Also be aware it dose not tell you what currency it is in.
They then replied with...
Response from the owner 17 minutes ago
"We couldn’t care less about what you think. Haha 😂"
This is what i am saying...
15. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
Hi Gloria,
This is concerning as we do not conduct any communication with any customer that would appear in this format, we have only ever spoken with you via email and hello@vanspace3d.com
We would certainly not speak to a customer in that way... ever.
What you have pasted seems to be communication with an owner of something you have purchased or looking to purchase, our methods of communication are only as follows
Email
Live Chat via our website or within your online dashboard
Facebook Messenger
None of the above would provide the text ' Response from the owner'
I have emailed you directly to request a screenshot and further details as you seem to be communicating with someone other than vanspace 3D, and discussing something unrelated to our software.
Kind Regards
Sarah
vanspace 3D Support Team
se queda corto de materiales
Se queda algo corto de materiales y no tiene frigoríficos , tampoco el estilo de sofá cama típico de VW , y solo llevo 20 minutos ... me esperaba algo mas completo.
1. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
Hi Jose, Thank you for taking the time to write your review.
Just to let you know, we do have a good selection of Fridges within the software, you will find these in Kitchen > Appliances
I am sorry to hear that you did not find the pre-made 3D furniture that you were specifically looking for, if there is something that you would like to request, please let us know.
We have a suggestions list and add new objects with every update however, these will usually be in a generic style as it is not possible for us to add specific branded items for every different model that we provide a template for.
Could you get in contact with us and provide some examples of what is meant by VW Sofa beds? there are so many variations that this could refer to and it will help us to visualise what you need.
In the meantime, you can create your own furniture with the 3D shapes provided in the software, or customise existing items.
Finally, the beauty of our software is that you can be as detailed and creative as you want to be. A basic layout can certainly be created in 20 mins but if you would like some help with features available to create very detailed layouts, contact our support team using the live chat box on our website, they are super helpful and very knowledgeable.
Kind Regards
Sarah
vanspace 3D Service Team Manager.
I love this app
I love this app, I have spent a year building and rebuilding 2 vans, its excellent. I have however hit a wall. My latest design will not load for some unclear reason, please help.
If you are reading this and trying to decide, I would say do it, it has made a huge difference to me, I would have wasted thousands on design and redesign. The 3D rotation option is fantastic. I would like an option to go inside an look around like on the home shows.
Thanks Vanspace and please help
29. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
UPDATE: Warrens issue is now resolved and is able to load all layouts created in our latest V3
Hi Warren,
Thank you for your review, it is great to hear that you have been enjoying our software for some time. It really is perfect for re-designs.
Can you send your affected saved layout file to us so that we can take a look at this end?
We will be able to understand why it is not loading for you and then correct any missing/corrupt data before sending it back.
Please follow the relevant guide below to locate your SAVES folder, you can then attach the .vs3d file to an email and send it to hello@vanspace3d.com
https://support.vanspace3d.com/hc/en-us/articles/4409170191249-VS3D-Locating-your-SAVES-folder-on-Windows-
https://support.vanspace3d.com/hc/en-us/articles/4409167196561-VS3D-Locating-your-SAVES-folder-on-Mac-
Once received we will come back to you within the working day, I have also emailed you directly in case you do not catch this response.
Kind Regards
Sarah
vanspace 3D Service Team Manager
Even if it's the only dedicated app for Van design, the software is bad
I have recently purchased the software for business purposes and wanted to run my van conversion company using it.
Paid the yearly subscription of ~130$ even though my guts wanted to get the basic version just to try it out.
I saw the tutorials for a year before the purchase, but the hands-on experience is terrible and I work in the software industry (my business aside).
Before someone from the marketing department will start telling me that it's my fault for not understanding the software, please stop.
Here are the most annoying things about it, without going into too many details:
- once you start creating a van, you cannot return to the main dashboard to select a second project, tried all buttons and once you're in, you can only close the app.
- I tried adding a window on the van door, you only have 2 window models and you cannot position it correctly no matter what. First because the walls are curved and the window only stays straight, second because it doesn't become a single entity with the door itself. You cannot merge them together, you only have a sandwich of stuff.
- you cannot edit the floor layers, only the colour of the materials
- you cannot create your own items
- you cannot position an object to align eith the surface borders (walls or floor), you hope you get as close to the edges
- the measuring tool is pointless also. I wanted to measure the sliding door width but the pointer went wherever it wanted
- cannot export the project and the vans uploaded are not updated.
I have a Citroen Jumper 2015 myself but you only find the models prior to this.
How can you suggest the purchase of a business license if this software cannot be used for business?
How am I supposed to present this to a customer without showing him the detailed electric system in a separate layer that shows the exact measurements?
What about a custom build on client specs, knowing you cannot build your own furniture?
Honestly I thought Sketchup was pretty difficult to use, however this software not only is useless for a detailed project, but also expensive.
Totally wasted 130$ which i will never get due to their (scam-ish) refund policy.
This is just a boring video game, it doesn't even need to install on the computer, you just download the .exe and run it, like a miniclip game.
I don't recommend it, sorry if I might seem as over-reacting, but it's really just a joke of an app
10. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
Hi Emanuel,
Thank you for your review.
Can I first confirm that if wishing to use our software in a business capacity, a business license is required so that you have permission to use our software commercially.
Let me just address some that you mention as this does seem to be a lack of knowledge in the software.
1. You can return to the main dashboard from the design area without closing the software. Click the cross in the top right-hand corner, you will be prompted to save. Once saved, click the cross again and select NO ( You will have already saved) you will then be in the dashboard.
2. Yes, you can create your own items including windows with curves, we even provide see-through textures for the glass
https://support.vanspace3d.com/hc/en-us/articles/4406449055889-Create-your-own-objects-with-3D-shapes-
3. You can align objects to surfaces, we recommend doing this in 2D mode and there are a number of features available
https://support.vanspace3d.com/hc/en-us/articles/4407828541713-Using-Snap-to-Grid-Drag-and-Snap
4. All templates are adjustable, you can also create your own within the custom area and save them for future clients' use. This allows for the differences between years if needed.
Should a particular year become popularly requested, we will add as a pre-made template
A sharing platform is also on its way allowing users to share custom templates and objects between them, even full layouts will be able to be shared.
With regard to the Measuring tool, it has developed a bug in v3.05. v3.06 will be released shortly and with that comes a new Measuring tool that will allow multiple on screen at once, and free measure rather than being limited to a single axis.
A few things that you will not be able to do, that we do not advertise and are just not possible
A. The van templates are solid 3D masses and you are not able to change their structure. EG, push windows into them and the wall automatically open up a space for it.
B. It is not possible for us to provide a feature that can take into account paneling or insulation. There is no way for us to account for the thickness because the techniques used and the materials that are chosen will vary so much between users.
Michelle and Will would always recommend that regardless of how you plan your layout design in our software or on paper, once you have installed the wiring and plumbing, insulation, and paneling within your 'real life' van, re-measure and adjust your layout within the software.
If you are confident in knowing the exact thickness etc, you can create with 3D shapes.
C, We do not advertise nor provide a detailed electric system in a separate layer, we do offer a basic plumbing and electrical feature that allows you to place the appliances/fittings required in the correct place and screenshot the wiring and plumbing required.
So that we can discuss further I will email you directly, I can then cover more in-depth to make sure that you are getting the most out of your software.
Kind Regards
John
vanspace 3D Service Team Manager
I would like to give 0 star
I would like to give 0 star
Paid and downloaded this app and after just couple seconds found out how bad this program is .. if you mention refund push back once you paid get lost!
If you looking for gallery app go to Google images for free and do not spend money on this .. save it for something rewarding;-)
6. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
VANSPACE UPDATE: We have been able to locate Davids's correspondence with our Support Team as follows
''I have just purchased your app but unfortunately, after just a couple of seconds I found out it is just a 3d gallery with pre-made options and not really be able to force change the maximum''
A second email was received advising that David did not want to pursue a refund and advise was given
At no time was David told to 'get lost'
As vanspace 3D is not a 3D gallery and provides many features allowing for the creation of a user's own 3D objects or the customisation of offered ones, David has been provided with information and steps on how to use these features.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Hey David.
Thanks for your reply.
Is your software not performing as is shown to you during your purchase? You can rewatch below for reference
https://www.youtube.com/watch?v=OzQINjP3XSE
As you can see in our refund policy, if your software is not performing as shown, this would suggest a technical issue and we will request some information from you about this.
We would then attempt to resolve and if we can not by way of technical support or an update, we refund.
I have located an email to us in which you initially stated
''I found out it is just a 3d gallery with pre-made options and not really be able to force change the maximum''
Our software is exactly as shown in the recording above which was displayed during your purchase, yes we provide pre-made options as shown yet we also provide you with many custom features to design your own template and objects.
I am not quite sure what you mean by a Gallery App as that would suggest there are not any custom features, which would be incorrect - nor am I sure what is meant by 'not really be able to force change the maximum'
I will follow up this response with a direct email so that we can obtain further information, this does seem to be more about a lack of features than an actual issue.
Kind Regards
John
vanspace 3D Service Team Manager
It's bad when the company…
You know it's bad when the company spends more time writing responses to negative comments than they do to dissatisfied customers asking for refunds. Don't fall for the BS advertisements. There are free versions of what they are doing here that work better. This software is built off of a game render software, which means it'll look pretty (still not as good as the ads), but when it come to actual usability it's garbage. Save the money, time and headache by doing literally anything else. It's a scam.
5. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
Hi Michael,
Thanks for your review.
We don't have many reviews at all, in fact, have averaged about 3 a week for the last 2 years which, considering the thousands of users that we have, is minimal. It takes no time at all to respond, and we respond to all.
Here is our software in action creating a layout, exactly as we say it will and you watched this just before your purchase. You can not have missed it as it is right at the top of the landing page after clicking 'learn more' on any advert watched.
https://www.youtube.com/watch?v=OzQINjP3XSE
As you can see a layout is being created quite easily, is your software not performing the same? If not then we would like to know more.
As for a dedicated game render software, that is incorrect although game engines have far better UI tools than non-game application frameworks, hence being able to develop what we have. A 3D design software dedicated to van conversion.
Finally, there is no other software out there dedicated to the Van Life community as we are, and certainly not free.
Kind Regards
John
vanspace 3D Service Team Manager
If you are looking for a solution to…
If you are looking for a solution to help you design your van layout, this is not it!
This is not a CAD software or even a CAD viewer. It is written using 3D gaming software. Think 3D Tetris against a very basic background. You can do a very rough layout, but not a design to see dimensions and exact fit.
It does not have dimensioned van templates, and only includes European model vans.
There is a reason they don't have a "Free Trial" - no one would buy it. There is a reason they don't give refunds - everyone would want one.
Worst software purchase I have ever made.
4. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
Hi, Thank you for your review.
We have 140+ pre-made templates of the most popularly requested models from our users, and these do include non European models.
It is important to also note that most 'European' models are simply renamed in other countries and we provide an extensive guide to show the different names.... and all dimensions!
You are quite correct that we are not CAD and neither do we describe or advertise our software as. We are a 3D living design software, exactly as shown on every single one of our landing pages where you watch a detailed recording of a layout being created. You can not purchase without spotting this.
Check out our social media and view the hundreds of users who are now onto their real life builds, following the designs that they have created within our software. These could definitely not be described as basic designs.
They have also used the correct features to achieve the dimensions that they need.
Finally there is one sole reason that we do not offer a free trial and that is because you can design a layout in under an hour,.
By the time the free trial had ended there would be no need to purchase a licence. Within a week you could have created a layout for multiple vans.
If you are looking for CAD dedicated to van conversion, there is not one. You may find one that will allow you to create the shapes that you need however it will be difficult, time consuming and above all, far more expensive.
Our support team are fantastic for software tips so please get in touch and give them as much information about your build as you can. They will be happy to discuss the features needed.
Kind Regards
John
vanspace 3D Service Team Manager
Based on the vendor's responses here…
Purely based on the vendor's responses here, desperately trying to hold onto unsatisfied user's money, it's made my mind up not to even try it. It's the wrong attitude to have. Instead try and improve your product, instead of arguing with customers - who many requested refunds within 14 days, why YOU think your product is good enough.
4. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
Hi Will,
Thank you for your review of reviews.
We don't have many reviews on Trust Pilot at all considering the amount of users that we have, and that our software was created nearly 3 years ago.
Those that we do have, whilst we value the comments, we do not pay attention to the scores. It's either 1 or 5 so we will always float around the 2.5 mark
All use the exact same software, some say too hard, some say too basic, some say it's brilliant..............
We value our users on social media more to be perfectly honest, those creating the most amazing designs, sharing them with us and then allowing us to follow their journey as they move to their real life builds.
Thats why we know our products is good enough!
Just as a point of interest, Trust Pilot reviews generate more interest in our product, it is fantastic when a potential customer contacts us to discuss them and we can talk through any concerns with them.
It is of no relevance if a customer requests a refund within 14 days, all software log ins waive this cooling off period as part of the regulations surrounding the purchase of digital content.
If we are contacted for a technical issue after login, we will investigate and attempt to resolve. If we can not by way of support or an update, we will refund.
Our responses are dedicated to providing the correct information only, but we thank you for your comments.
Why not pop into Live Chat with our support team and find out how great they are? They are extremely knowledgable about the software and ready to answer any questions that you may have.
Hopefully we will see you soon
Kind Regards
John
vanspace 3D Service Team Manager
Run away, no 3D export.
I'm used to 3D software, and there is no logic in this one. Working around was a pain in the ass, and it's really frustrating. If you want to make a rough blocking, this might be ok, for the rest go found another solution. Poorly way to customise the elements inside
I wanted to test different opening solution for the doors & cabinets but guess what in the end you CAN'T export your layout in any 3D format, just some screenshot. And as you can't mask some object for taking some point of view it's mostly useless at some point and it's a mess.
3. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
Hi Clyde,
Thank you for your review.
We don't support other 3D formats that is correct, we want to provide software dedicated to van conversion only and as there is no other like us, we want to make sure that you will not need to export to any other 3rd party software.
We offer features that allow you to open doors and cabinets so that you can test exactly what you mention, it sounds as though you have not yet learned the full capacity of our software.
Please jump into Live Chat with our support team who can help you with this and take you through step by step.
We have a LOT of new features also being added in v3.06 including layering, POV and much more, we can also discuss these with you in chat
Look forward to hearing from you
Kind Regards
John
vanspace 3D Service Team Manager
Quick and Easy Prototyping Software for Vans
I usually do not leave reviews, but I was searching for something about the software and found so many negative reviews I feel like I got my opinion.
First, I have not had any interactions with the company yet, but after a few ads on Instagram, I have decided to purchase VanSpace3D and give them a try.
In less than 30 mins, I had a decent prototype, with lights, desk, bedframe, windows, and a few cabinets. I have tried other alternatives, and they seem very difficult to build something. I tried a few competitors, and they seem you can potentially create better mocks and are closer to pixel perfect; however, I need this software to share my vision with others; I think it's doing an outstanding job.
Here are a few things that I believe they could improve:
There is a small learning curve; it's not 100% intuitive; you will need to watch a tutorial or a quick tutorial to make it more user-friendly. It took me like 10 mins to get the hang of it and start building stuff. I strongly believe this is why many people here leave negative reviews because they do not understand it and think it is unusable.
I have encountered at least a bug where the VanSpace3d seems to get into a weird state where I can't get back into view 3D, and I have to restart the app, which appears to fix the issue.
The interactions on a laptop trackpad it's more complicated than on a mouse. I think the issue is with the 3D technology in general. I started on a trackpad, and when I moved to a mouse, I noticed it was a lot easier.
I have no idea where the GIFs are saved on my mac. This is how I ended up on this page, lol.
The software is not as bad as many people on this website make it believe. The VanSpace3d has a few bugs, and it's not very intuitive, but the truth it's that there is nothing better in the market as far as I can tell. I am pretty happy overall with two days of using VanSpace3d.
24. heinäkuuta 2022
Oma-aloitteinen arvostelu
Absolutely terrible company
Absolutely terrible company. I tried to ask for a refund and they held my refund hostage, demanding that I give in depth details on why I was asking for a refund. No. I'm not your quality assurance team. $50 lost. Stay away.
22. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
Hi Travis, Thanks for you review.
We always find it unusual when a refusal to provide any information occurs. We are not sure why as its the norm when requesting a refund for any purchase.
You contacted us with the following limited information
09:46:25 AM) Travis Bumgarner: I have found too many bugs to use it
(09:46:48 AM) Danielle: Could you please give me an example of some of the bugs found?
(09:47:56 AM) Travis Bumgarner: Links that don' work
(09:48:06 AM) Travis Bumgarner: I just dragged an item onto the van and I can't interact with it
As we do not have any issues with broken links or unresponsive objects, we know this is most likely related related to a Firewall, VPN or Network wide Ad Blocker
Its just a simple exclusion to resolve this on your system.
We requested the following information so we could advise how to resolve quickly
1. A recording to show what is happening on screen
2. Do you have administrator rights on your system?
3. Are you behind a firewall and/or anti virus? If so which one/s?
4. Are you running Windows 10 or 11?
5. Are you using Mac? If so which OS?
6. Do you use VPN?
You didn't respond and wrote a review.
Once the information above is received, we will let you know how to resolve or if we can not, as per our refund policy, refund.
Kind Regards
John
vanspace 3D Service Team Manager
It looked easy - not so much
It looks easy ito use n the ads, but is not. If you need a 24-minute (youtube) tutorial that moves quickly to teach people how to use the product, you know you're in trouble. We threw our $30 at it - not a bad price point, but could have flushed it down the loo just the same. Give me some graph paper and let me build cardboard mockups in my real van - a much better choice to get going.
Update- I’ve read the response and I’m calling you out. I did the tutorials and worked with the program for several hours. My husband did as well. Conclusion: Crap!
17. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
Hi Laura, Thanks for your review.
It is expected to need to get familiar with software features before using any new game or design program.
You do not need any previous experience to use our software as we provide multiple recorded tutorials and a help centre full of guides. You can use the software to create a basic layout in under an hour, or spend a bit more time and get very creative.
Prior to purchase you were shown a layout being created in under 5 minutes using the exact same software that we provide and so were able to see each feature needed being used, it is understandable that we would also provide a more detailed tutorial too.
We have a fantastic Support team who can advise on every element of the software, I recommend getting in touch with them and letting them know what you are wanting to create.
Kind Regards
John
vanspace 3D Service Team Manager
Don't make the same mistake I did
Despite all the negative reviews because of the quality of the advert I saw and the description of the program I thought it would be just what I needed to help design my van.
Unfortunately the negative reviews are correct, the program just simply is not designed well enough, it's annoying to use, it's not user friendly and the overall quality is sub par for the money you're paying.
They also have a claus that as soon as you log in you waive your right a 14 day return policy. That alone should show you that they know it's a load of rubbish but continue to take peoples money anyway.
8. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
Hey Sam, Thank you for your review.
You are shown our software in action in a lengthy recording, creating a full layout prior to purchase.
You are able to view the features available, those that are used to create the layout, how furniture is selected, dropped into the layout and adjusted.
The different views used, 2D/3D mode, customisation, the different ways to scale, move and rotate as well as the colour and materials feature.
It is really not possible to not know what to expect when purchasing, how easy it is to use when designing and as the only software dedicated to van conversion, unlike others who are dedicated to equal specific 3D design, your software is nowhere near their price range.
The clause that you refer to is a regulated one, all software logins waive the cooling-off period.
I am sorry that you find it annoying to use, you don't mention why and so we would really appreciate you letting us know, we love to hear new suggestions and if they can be done they will be.
It is of course possible that it is annoying because user knowledge is an issue, we have a fantastic support team who are able to advise on getting the most out of each feature so I would encourage you to let us know how you feel you have been hindered specifically.
I have sent you a message via Trust Pilot so that I can arrange for our Team to be in contact.
The best way to show us the frustrations that you have is by way of a recording while using, you can even use your mobile phone to do this.
Kind Regards
Sarah
vanspace 3D Service Team Manager
Frustrating
I bought this software about a year ago, and I only started using it this week. I've been only frustrated.
I do understand that someone put so much effort to make this software (i, myself also work in software business), but this product is not helping the user at all. There are a few bugs (i.e. coloring surfaces, selecting objects). It has very limited use when it comes to different materials and colors on the walls. Mouse scroll doesn't work very well, so i had to use the zoom in zoom out button.
Support is probably good. A year ago, i had an issue with the login, and i got help immediately.
I do not recommend this software.
26. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
Hi Merve,
Thank you for your review, I have managed to locate your account and will be emailing you directly to make sure that you have updated to the latest version of our software.
I will offer some brief advice here but go into more detail when we speak directly.
A. Our bug report can be located here https://support.vanspace3d.com/hc/en-us/articles/4408500881425-V3-Bug-Report-
B. There will be some basic objects that are not able to take a colour or material change due to being a 2D object in a 3D plane - If there is a specific one that you would like us to look at I will request further details
C. Selecting object issues would need to be reported, I use the software daily to create multiple layouts and am not experiencing this, again I will request further information.
D. I think that you may not be aware of the thousands of variations of materials and colour combinations that you can create, particularly when using hex codes with a material.
Again I will advise further directly
E. I don't have any issues with Mouse zoom nor has it been reported however, you can use WASD too when in Freecam
Check out this guide that gives you further information https://support.vanspace3d.com/hc/en-us/articles/4406560553617-Overview-of-moving-around-your-template
Kind regards
John
vanspace 3D Service Team Manager
SCAM product, poor customer service, reporting to the Attorney General
This company is crooked. We purchased the product after being told "no experience required". It was took difficult for me and my wife to figure out. Even though the company lied in their marketing, they are refusing to refund saying downloading the program is like "taking the wrapper" off a product. UMMM any store near me you can return something for 30-90 days after. They run an elaborate scam to trick people into buying a program which is cumbersome to use. We are contacting our state attorney generals office and the federal attorney generals office. We recommend that you do the same. 69% of reviews here are negative and a lot of the positive ones look fake. DON'T DO BUSINESS WITH THIS COMPANY and if you have been scammed by their false advertising, CALL YOUR ATTORNEY GENERAL TODAY!
16. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
Hi Steve, we stongly refute your review.
Sadly Trust Pilot allows the use of the word scam toward a company with a very clear refund policy, an excellent product and fantastic Support Team.
You purchased our software, the same software that was shown in action in a lengthy recording with a full layout being completed.
This allowed you to review the features that were being used, and the actions being taken to achieve a full layout.
Yes, there are many more features if you want to be even more creative however, what you have viewed is more than sufficient to create your first detailed layout.
We provide tutorials, full help guides, a support team who can help with anything even by creating a personalised tutorial just for you.
What we can not do is assume your level of computer competency prior to purchase, hence providing get-started guides, beginners tutorials, an interactive tutorial and all of the support that you will need.
Our software is easy to use however, you must appreciate that you could not play Monopoly correctly without reading the rules, software is no different.
Once you are familiar with the basics following all of the methods that we provide, further more detailed support can be given for further features if you do want to be even more creative.
No, we do not offer a free trial and are very clear about this and so logging in and just trying out is not an option.
It is correct that 'No experience is required' as we make sure that you have access to a huge amount of support in varying ways.
If you do not wish to use this that is of course your preogative however, that would not affect any refund request when a free trial is not offered.
The name given in this review is not enough for me to locate your account, I also have not dealt with a Steve M in a refund situation recently, I have sent you an message via Trust Pilot so that we can offer any further support needed which I urge you to expect.
Thank you for informing us ofyour intention however we are more than confident that we provide exactly what is displayed, described and shown and that this seems to be a matter of not wishing to accept the support offered and an attempt to use as a free trial.
We can not offer a free trial simply because a layout can be created in under an hour.
Of course the possibility that you may have experienced a technical issue should be considered, we would have asked for details to help us ascertain this when you initially contacted us, if you have we will of course investigate and resolve for you.
Finally, at no time have we, or would we create fake reviews.
Whilst we are not concerned with our Trust Pilot scoring, we are very happy to receive feedback Many of the new features that we are add are because of the constructive reviews here.
That being said,190 reviews in 2 years is a tiny percentage considering the thousands of users that we have worldwide.
Kind Regards
John
vanspace 3D Service Team
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