Uhaul Arvostelua 

Our experience with renting a U Haul truck for a move from Wisconsin to Texas was horrendous! I reserved a truck 2 1/2 months earlier and was quoted a price. When my fiance came and we went to our local U Haul, the price was double. The man working said we'd be able to pick up our truck the next Monday morning between 7-8. On Sunday I received a phone call from someone at U Haul saying we had to drive south, over 30 miles, to pick up the truck! My son from Chicago took off work and drove up to help load. My fiance (now my husband) and I are in our 70's. I was also told by the incompetent, lying person on the phone, that it was an 11 mile trip?? So we picked it up much later than planned at some small gas station. Lo and behold, there was a truck, but NO equipment. Does U Haul send someone to bring it to us? Of course not. We had to drive into Fond du Lac , all over town, to another remote location to get the equipment we needed. Driving the truck was a nightmare for my husband. It was as old as the hills...no cruise control, no electric anything (door locks, windows, etc.) It was extremely uncomfortable to ride in and very , very noisy. We couldn't hear each other talk even if I was sitting right next to my husband. It was also out of alignment. U Haul made our experience a real and dangerous nightmare. We will NEVER use them again.

U-haul texted me to cancel our reservation less than 48 hours prior to Memorial Day weekend 2026. We made the reservation in January. We were unable to reach anyone on the phone. We ended up having to rent from Penske for more than 3x the original amount. The WORST customer service ever. And the Penske rep said they routinely get these kinds of reservations because U-haul does not actually guarantee your reservation despite collecting a reservation fee. NEVER RENT FROM U-HAUL. We certainly won’t. Not sure how they are still in business.

AVOID Uhaul boxes like the plague. They failed to pick up and deliver our third box like they said they would, making it so we weren't able to pick it up until two weeks AFTER our first two boxes. On top of that, because of this late delivery mistake, we have to drive an entire city over (~2.5 hour drive one way) just to be able to get a truck for transferring the Ubox contents into. If Uhaul hadn't messed up, we could've picked up the third box along with the other two on the same weekend two weeks prior, since trucks were available at that facility then. Uhaul reimbursed the cost of the third box, but what about the time wasted or the gas money spent in a time of high gas prices? Instead of making it right and having the third box delivered directly to us free of charge, we have to do the dirty work. Absolutely never using Uhaul again.

The mobile app is a joke. It takes too long to go through all the process. Plus try to make a move. I get charged for 2.4 Mi over 3 gallon shy. Where is my compensation for my time? Next time I'll go to Penske. Thank you!

I am not giving 0 just because the system don’t allow it. 45 min on the phone with all this incompetent people, they give me a price and when I open the app and put my reservation number the price was totally different. 45 min of employees pass to different departments for disconnected 5 time and all those time I was the one calling back they never call me back make me waist my time for nothing very bad business practice terrible system

Had to drive 45 miles on day of pick up to retrieve truck and trailer. Staff at pick up location was unpleasant because he didn’t know about my reservation

If I could give a ZERO, I would. Absolutely, the worst experience I have had with any service provider of any kind, and that is saying alot. There customer service team is well versed in every game possible to avoid accountability. I spent over 8 hours on multiple multiple calls and misdirected transfers and delay tactics just to have movers show up and to rent a trailer for a total of a 4 hour move. This company is a dishonest, bait and switch, disgusting excuse for a business. They are a perfect example of what is wrong with this country and its business climate. Frankly, they are scammers and frauds. They advertise on a stolen valor idea of how they were started 75 years ago by a WW2 veteran yet are today complete scumbags.

after calling numerous other locations looking for a particular trailer,Reese at Rockville Center was very helpful and pleasant.She knew her inventory and answered my questions confidently.Her staff was just as pleasant and helpful.This location is far from me,Imust pass several other locations,BUT AS THEY IT IS WORTH THE TRIP!

Not happy with the customer service we received. We had reserved a truck but upon arrival had to provide info all over again. This was after waiting 1/2 hour to even get service. We rented a 20’ moving truck and after completing the paperwork were simply handed a set of keys to be on our way. Upon returning the vehicle we were told that the vehicle was damaged and claimed we had hit something. We never hit anything. It was the back top corner passenger side which had obviously been hit (minor damage) but we did not cause this damage. As we bought their insurance they said not to worry about it. Damage estimate $179.00. My point is we did not do this damage and it was impossible for us to have done this damage as no where on our route was their an object of that height we could have backed into. Lesson learned. Do not take a vehicle from them without doing your own walk around prior to leaving.

It seems as though my Review matches 99% of other people reviews. I highly recommend people going elsewhere when they move. I was charged $197.00 when I picked up a 24-hour 15 Foot box truck. I was 45 minutes late in returning it and I even called letting them know, and they spoke to me like everything was fine and no need to worry. There were plenty of trucks there, no body was waiting for the specific truck I had. They charged me and additional $300 for an extra day as well as the insurance, cleanliness fee (when I swept, etc). It was a POS truck with 133,000 miles on it. This place has gone DOWNHILL FAST!! Do not use these guys, unless you want crappy equipment, poor customer service and the unwillingness to fix their mistakes. It is most certainly NOT customers first.

Worst experience truck leaked at windshield when it was raining , lost power so many times , no shocks , side mirrors were not adjustable some of the very dangerous to drive would never run from them again also too expensive they charge a dollar for every mile this time we went with budget rental more reasonable and they do not charge that dollar per mile. When we return the truck, we told him about the issues they didn't even apologize or offer us. Some kind of discount will never use them again.

I rented a uhaul trailer in Lakeworth Florida, and dropped off in Flint, MI. I rented on April 13, 2026. I went inside of office to do paperwork. The young lady that took care of me was so enamored with her new hair weave that she totally messed up my bill. I received my credit card statement on Monday, only to find that she did not swipe the card that I gave her to swipe. I have made several calls to clear this matter up, only to be blown off by everyone that I have spoken with, including a VME left for a manager. The customer took the hit for a non interested employee.

U-Haul Moving & Storage ( Spartanburg, SC ) Whitney Rd. destroyed my up-to-date storage unit just three days after I rented it. Employees kept items, customers and vagrants picked through my belongings. Some went in the dumpster and others in an unsecured trash truck with infested items from other units. The company admitted 100% fault and promised to settle, but two years later, I still haven't received a dime. I've mailed claim forms three times.
They eventually restricted my access, which interfered with my ability to sell items to survive. I was warned by an employee that I was about to be trespassed, under distress I left and stayed away for approximately two months, and U-Haul used this opportunity to take action against me. Then they unlawfully auctioned off my three additional units they had promised me as long as I needed for free. They tried to make contact by using an old address they knew was not current and calling old phone numbers. The certified letter was delivered the day of the auction, but they still followed through. Unlawful.
I even spoke with U-Haul's own CEO, who called the whole situation a PR nightmare after the first incident and seemingly blew it off the second time by suggesting I ask the MCP (regional manager) at McDonald's for an ice cream cone to discuss the incident.
I sent a demand letter to the company in September 2025 with no response.
I highly recommend that no one trust U-Haul with their personal items. Later, I found out that my unit wasn't on camera; the door alarm didn't work. The parking lot was not well lit or gated. My door lock was the only security protecting my unit. U-Haul employees repeatedly cut my locks and locked me out of my unit. They had a history of break-ins that also wasn't disclosed. Bad business practices and management, from CEO to CSR’s. Online reviews on U-Haul's website and the BBB suggest a pattern of harm.

Original incident, May 19, 2024
2nd Incident, August 4, 2025
Still unresolved May 5, 2026

Set up a reservation for a trailer to hall a vehicle, the total price was $88.55. The next day I go to pick up trailer and the total was $171.61. Double the price overnight. Ill never go back.

Rented a trailer to move some lumber for my cottage was told that they would have some available a week earlier. Line up help time off work only to be talked to rudely by Lucy from regional office telling me the day before that they can not provide a trailer. Highly unprofessional, and unreliable.

Had a reservation for local pickup of a 6X12 trailer. UHaul called me the day before the pickup date to inform me that they didn't have any and I had to drive 1.5hrs to get what I'd reserved. No manager available at this time. Asked about a possible discount since I was wasting my time and fuel to drive 1.5hrs away and was told "sure! you can drop it off in Bismarck for a discount". That's yet again another 1.5hrs from where I'm at. Not very happy but as they are the ONLY place that rents trailers, what choice do I have but to drive a an extra 3hrs (1.5hrs to get the trailer, 1.5hrs to get back home) so I can move my stuff. I cannot remember a time I've not had some sort of issue with Uhaul. Between tires that were low on air, to wiring issues with their trailers, to swapping me out from what I wanted to something else....it's never ending. Please, someone start competing with Uhaul, rent some trailers!!! Wish Penske rented trailers, I'd pay a little extra to avoid Uhual.

Uhaul customer agents don’t keep their promises. Wasted time and feel like I stressed out for no reason. Agents told me I’d receive a refund one day if I returned my trailer early for the unused day, then the next day they do mental gymnastics and completely change their stance. Very unhappy and I feel betrayed.

I have been a client for years now and through the god and bad, Uhaul was there! Thank you very much.

I couldn’t rent a truck because they need someone else phone.

It is impossible to talk to anyone on customer service. FOREVER HOLD.
When I went to pick up my rental, I was told I had to call customer service for an outstanding issue (which they didnt know what it was). And I was not previously informed about. Otherwise they were not allowed to rent to me. HuH?? After being on forever hold and also trying to chat with a representative, they realized it was their mistake. Took an hour of angry waiting when I had appointments scheduled. No discount later until I asked. Then they charged me insurance when I declined it. I have rarely NOT had an issue with this company. Even the truck passenger mirror was loose and a major hazard when driving. I am going with their competetor from now on. UGHHH!

oh then today I just got something from their collections saying I owe. WHATEVER!!! They should have paid me for all the hassle. Im switching to a competitor.