Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

What made my experience great was the product. It does everything it’s supposed to and I had a blast on my bike last night. The shipping was slightly annoying because I’m east coast U.S. and we wan... Näytä lisää

Saanut 1/5 tähteä

Order a chip for my cube, never received my parcel and the delivery photo I was sent clearly shows a different house aswell as a forged delivery signature. Contacted them via email and was instantly m... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Ordered a volspeed v4 and asked for info before arrival, brilliant service and after a chat my questions were answered. Very friendly staff go above and beyond to help. The v4 arrived on the expecte... Näytä lisää

Saanut 5/5 tähteä

Great price and very fast delivery despite only ordering a few days out from Christmas. A friend of mine has used their repair service twice (a fault of his own) without any issues which gave me conf... Näytä lisää

Yrityksen tiedot

  1. Pyöräilytarvikkeet
  2. Moottoripyörän varaosat ja tarvikkeet

Yrityksen kirjoittama

From riders - to riders! It all started in the UK, Exeter when Matt got an idea of Two Wheels Empire name - first it was a custom motorcycles brand, and now an ebike premium accessories shop. We've changed and we've grown to ebikes, but we've still got the love for Two Wheels: Petrol or Electric.


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

287 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

On vastannut 50 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 48 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Superb experience with the ‘TWO WHEELS…

Superb experience with the ‘TWO WHEELS EMPIRE’ team. A lot of advice, thanks to the team for taking the time to advise me on the compatibility of certain products with my bike model. Product received quickly. I have already recommended you to a friend who also had a good experience with his purchase. I plan to order again soon.

26. syyskuuta 2024
Saanut 5/5 tähteä

Customer service <3

Product came to my office really fast and in perfect condicion but what is Worth saying you do have the BEST customer service around.Can't wait to buy another bike to pyrchase another levociraptor and talk with customer service once again!Ride fast!Don't die!

27. syyskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Just Fantastic

I have one word to say to you, Sima (Two Wheels…WOW 😮
From the order to the dispatch. Keeping me advised every day. Delivered when it was supposed to be.
Only 5 minutes to fit. And the end Result, fantastic.
Thank you so so much to everyone at Two Wheels Empire.

6. syyskuuta 2024
Oma-aloitteinen arvostelu
Two Wheels Empire-logo

Vastaus yritykseltä Two Wheels Empire

Dear Jim,

The good vibe definitely flows both ways - working with great customers like you is what keeps us going. We’re so glad everything went smoothly, and that you’re happy with the result. Ride on and enjoy every moment!

TWE

Saanut 5/5 tähteä

Amazing service

Spoke with Sam regarding advice I’d been given from another shop and she advised me that the product they recommended was the wrong item. Sam gave me the exact item needed and even took time to video call to make sure it was set up correctly…10/10 service and highly recommended 👊🏻

6. syyskuuta 2024
Oma-aloitteinen arvostelu
Two Wheels Empire-logo

Vastaus yritykseltä Two Wheels Empire

Thank you so much for your kind words! It was my pleasure helping you find the right product and ensuring everything was set up correctly. If you ever need anything else, feel free to reach out. Ride safe and enjoy the trails! 👊🏻

Sam
TWE

Saanut 5/5 tähteä

Quick delivery

Quick delivery
Well packed
As described

23. elokuuta 2024
Two Wheels Empire-logo

Vastaus yritykseltä Two Wheels Empire

Thank you for choosing us to be part of your riding journey! Ride on !!

TWE

Saanut 5/5 tähteä

Had an issue regarding having ordered…

Had an issue regarding having ordered the wrong item my own fault but was resolved very quickly and efficiently

21. elokuuta 2024
Two Wheels Empire-logo

Vastaus yritykseltä Two Wheels Empire


Thank you for your feedback! We’re glad we could help resolve the issue quickly. If you need anything else, feel free to reach out anytime!

TWE

Saanut 1/5 tähteä

Been over 2 weeks and still not…

Been over 2 weeks and still not received my order!!

20. elokuuta 2024
Two Wheels Empire-logo

Vastaus yritykseltä Two Wheels Empire

Dear Steven,

We're really sorry for the trouble with your order. It seems there’s been a breakdown in communication regarding the transit of your goods, and I regret that this has caused delays in resolving the issue.

We will make sure we sort this out as quickly as possible. Please let me know how you’d like to proceed by responding to our emails, and we will take care of it right away.

Thanks so much for your patience and understanding. I look forward to resolving this for you.

Two Wheels Empire

Saanut 5/5 tähteä

Fantastic customer service.

Fantastic customer service.

A year after purchase I had lost parts for my Speedbox chip, emailed Speedbox direct and they didn't have a clue what I was talking about.

Emailed Two Wheels and a lovely person named Sima walked me through exactly what I needed and even ordered it direct for me.
I Would definitely buy again from here.

Thanks again Sima

14. elokuuta 2024
Oma-aloitteinen arvostelu
Two Wheels Empire-logo

Vastaus yritykseltä Two Wheels Empire

Thank you for the great review! I'm glad I could help, and it was a pleasure to assist you. We look forward to seeing you again!

Sima and the Two Wheels Empire Team

Saanut 1/5 tähteä

Communication?? What

I rang the same day I ordered to make sure was all correct, the phone number is for a women that doesn’t even work in the office, she’s said her name was Sam. The email I sent was to a justas, says it comes from uk warehouse, it doesn’t, from Lithuania, states 1-3 days shipping. Just under 2 weeks. Asked why, he then tells me latest Friday it’s Saturday I’ve rang Royal Mail and they are saying mid next week. Keep clear and use another company. Will be easier and wish I used ev freaks now probably would have had it now. All I wanted was honesty and everyone seems to come up with excuses. Take the criticism and use it

16. elokuuta 2024
Oma-aloitteinen arvostelu
Two Wheels Empire-logo

Vastaus yritykseltä Two Wheels Empire

Dear Matt,

We sincerely apologize for not meeting your expectations, and it's disheartening to see a one-star review. Our setup and shipping processes are clearly outlined on our website, which highlights that our shipping is international. In cases where our UK warehouse is out of stock, we promptly inform customers of the option to ship from our main EU warehouse.

Unfortunately, the product you ordered was out of stock, which delayed the shipping process, and we communicated this with you both over the phone and via email. We're unsure about the relevance of your concerns regarding who works in which department, as all communication with you was handled promptly and professionally.

We regret any inconvenience caused, and it's clear that your experience was not as smooth as we intended. For that, we are truly sorry. We wish you all the best, and should you choose to give us another chance in the future, we kindly ask for mutual understanding in our communication.

Thank you.
Two Wheels Empire

Saanut 5/5 tähteä

Evo easy+ for bosch

Bought the Speedfun Furious Evo Easy+ for my new Haibike Trekker 3, was slightly hesitant about which to buy and wether it would work along side my gps tracker. Emailed them and talked to Sima in person and got the information i needed from manufacturer regarding latest software. Unfortunately they were out of stock, but got one from european stockist which took 7 days and refunded my express delivery promptley. On arrival i was being a bit thick installing it and called Sima who again was happy to help me and soon had tuning chip in and running. Now my bike is running the way i want. Thank you guys i will be sure to recommend you to people i know.

1. elokuuta 2024
Oma-aloitteinen arvostelu

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