Travelstart South Africa - Travel Agency Arvostelua 70

Avoid like the plague. We paid online and did not receive the flight tickets or insurance policy we paid for. After many emails and a lot of panic, we got the flight bookings - but we never obtained the travel insurance. Go elsewhere.

If I could give them a zero I would. Their service is so bad. Rather buy your tickets direct through an airline. With the recent cancellations due to the war I’ve heard stories from many about how they lost thousands because they only offered partial refunds where others who booked through the airlines got full refunds. This company is a scam.

DO NOTE BOOK FLIGHTS THROUGH TRAVELSTART!!! My husband booked and paid for three economy premium return tickets from Cape Town to Bangkok via travelstart. He contacted them and paid for a change of the one connecting flight due to a very short layover. He paid R5000 for the change only to discover that they incorrectly downgraded our entire flight to economy. I only discovered it when I logged on to see if I could book extra leg room seats. There are now no seats available in premium economy and all they can offer is a refund of R2000 for three of us. Its literally *****. This was meant to be our family moon after our wedding and I am so disappointed. When travelling with a 6 years old over night, every bit of extra comfort makes the difference. I also travel out for work purposes the day after I get back. Just do yourself a favor and book direct with the airlines or through a reputable travel agency. There are so many bad reviews and our first mistake was ever using them to book our flights.

I had to rebook a flight urgently and Santosh assisted me exceptionally well. He was patient, explained everything extremely well and answered all of my questions before successfully changing my booking. Thanks Santosh.

Travelstart runs an excellent online booking system. But just don't make changes and get into the hands of their Customer Support whose incompetence is breathtakingly bad. After a long drawn out attempt to change the dates of our international flights I was charged +R6k and then rebooked ON THE ORIGINAL DATES THAT I WAS CHANGING FROM.
I must now drive all the way to their offices to try and get some sense out of them. Unbelievable.

I give Travelstart a 10/10 Excellent review. Syed Sarmad Ali helped me with making amendments on the airline in a short time and I really appreciated all the timeous assistance with this. Thank you very much Syed for an excellent service received today!!!!

Tried to get help with urgently changing a booking due to Family emergency...TERRIBLE, and USELESS...They LIE when they say they are an "African Travel Agency". They are not. They are just a front for a bad Indian Call Cntr, who move far too slowly & never call back. The SA based Office & SA Agents can't help at all. Just a useless postbox. Not worth any small saving in the ticket price. Definitely NEVER using Travelstart again!

They are scam. Don't try. No refunds

I’ve been using Travelstart since 2017.
I have no idea what has happened to their customer service but it’s appalling.
Turn around time for things I could get done at the drop of a hat are taking a day or more.
I got sent an email to confirm a quote at 09:09 by 10:30, on a Saturday, for a query I lodged on Thursday.
So guess who has to go through all of the headache of filling in another form and talking and trying to get through ANYONE in their unattended WhatsApp this ENTIRE weekend.

The people are nice enough but the admin and systems to book and change a flight are a nightmare, on top opf that they then screwed up a booking and did not pay the airline which resulted in huge admin for me the day or travel, only stars beacuse of their people -otherwise a one star

Look we had been trying to get flights back home since Saturday ( maybe it's out of working house but then the service was bad)...... The today the 22nd got to chat to Eugene who was very helpful and made sure he speeds up my request that was so helpful of him

I had a family emergency in south africa so I needed to amend my domestic flight there. It was impossible to get hold of an actual person, the Whattsapp is absolutely useless. Eventually I get an email saying there are no tickets available on the day I wanted. Needless I went onto Safair and booked a ticket for myself on the day I wanted ??? Service...I think no..avoid at all possible

Don’t book with Travelstart. My 80 year old grandmother was left stranded in Lisbon airport after a delayed airline made her miss her connecting flight. With no help from Travelstart, we had to rebook her a new ticket so she could get to her destination. It’s now been 10 days and still no follow up from Travelstart regarding her return flight which apparently is now not valid for her to use to return home. This happened on a Sunday and Travelstart employees told me their customer care line closes at 3pm but someone will get in touch with me in an hour. Then was told 72 hours. It’s now been 10 days. She would’ve still been sitting at that airport alone. As an eldery person that’s travelling alone and sitting in an aiport for hours and hours, this is disgraceful.

I booked an air ticket and insurance which I had to cancel with plenty of lead time. The cancelation fees were really high, and the travel insurance was not going to refund the insurance I had booked through Travelstart, which I would never use. The agents at Travelstart quickly ensured that my refund was actioned for the insurance and called to explain the fees which helped a lot.

Great service! Eugene helped me to confirm that my upcoming travel dates were successfully changed.

Friendly efficient and responsive service

What should have been a joyful honeymoon trip for my sister and her fiancé became a 6-month nightmare with Travelstart. They confirmed her prize trip to Sun City, only to pull it away, then reinstate it, then retract it again. Replies took weeks or even months, and every time they “honoured” the prize, the terms mysteriously changed, the car became a shuttle, the hotel was downgraded and finally the accommodation disappeared altogether. No apology. Just flights with absolutely no where to stay. This is definitely not how an ethical company treats people.

Please note:

I will never book with you, or recommend to anyone. I will in fact do my best to dissuade people from using you at all.

You have NO customer service or support. I actually had to book new tickets directly with Qantas at an additional cost if R36400, BECAUSE you cannot be contacted, do not send payment links and are beyond appalling with customer service.

On every platform, you Travelstart have failed!

Never again.
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