Booking.com Arvostelua 400

Ich habe für den 21.04.26 2 Flüge nach Malaga (EW8536) mit Rückflug am 27.04. gebucht.Abflugzeit:10.45h
Zufällig habe ich beim Installieren der App von Eurowings festgestellt,dass der Flug wohl mehr als 4 h später (15.00h)geht.Booking hat mich trotz mehrfacher Nachfrage bis jetzt nicht über die Änderung informiert,sondern nur noch einmal die alte Flugbestätigung mit den falschen Daten gesandt.Das ist absolut kein Kundendienst,sondern eine Zumutung!Ich bin sehr verunsichert und habe Angst,den Flug zu verpassen,wenn ich erst zu dem späteren Termin zum Flughafen fahre.Warum kann ich nicht eine aktualisierte Flugbestätigung bekommen???So etwas habe ich bisher noch bei keinem Buchungsportal erlebt,ich warte immer noch auf eine Reaktion von Booking!

Elke Hummelt

Well I’ve certainly learned my lesson and will never use Booking.com again. I purchased a flexible ticket that allowed me to change my flight up to 24 hours before departure. I began calling and chatting to change the flight 5 days before departure and was told each time to wait 1-2 hours for an update that never came. I incessantly called begging for some assurance that we wouldn’t be held liable for the delay but the staff were incredibly rude and unhelpful. The flight has since passed, they never made an effort to change the flight, and are refusing to refund.

Mir fehlen die Worte!
Mein Mann ist in Japan und sollte in einer Woche nach Hause kommen. Der Rückflug wurde jetzt aber abgesagt. Per App wird man nur an einen schrecklich unentwickelten Ki chatbot weitergeleitet Überhaupt einmal die Nummer von der Hotline zu finden ist ein Riesen Zeitaufwand. Wenn ma es dann aber geschafft hat, muss man erstmal ewig mit der ki kundensupport Hilfe streiten, dass sie einen endlich mal an einen Mitarbeiter weitergeleitet. Aber da hört es nicht auf…Wärend ich das schreibe bin ich gerade seid über EINER STUNDE in der Warteschlange! Alle 20 Sekunden bekomme ich die Info, dass ich doch einfach per App den ki chatbot nutzen soll! Hier steht kundensupport an allerletzter Stelle und wird sogar so gut es geht vermieden! Ich bin absolut verzweifelt und ratlos. Ich will meinen Mann wieder bei mir haben

Flüge über AbuDhabi wurden aufgrund des Krieges von der Etihad nicht durchgeführt. Rückerstattung musste über das Buchungsportal (Booking) beantragt werden. Nach mehr als 1 Monat keine Rückerstattung. Wir können das Geld wohl abschreiben. Nie mehr Booking und nie mehr Etihad.

I have booked my flight with them with Kuwait Airlines. On 31st of March a flight from Ahmedabad - Kuwait - Amsterdam was scheduled. On 28th of March they hadn't notified me of any cancelation yet. I called myself and had to cancel it so I could make other arrangements. They canceled the flights and notified the passengers really late.

Until now there has been no refund and multiple employees tell different stories:

- Last week an employee named mister Kunal said the refund is processed, guess what, still no money
- Today an employee said her colleague didn't say that and only sent a partial transcript of the chat. But I know for sure it was mentioned it's processed.
- Then I received an email saying its processed and confirmed, and now another employee is saying its still IN process

First of all, I paid Booking.com. The flight is officially canceled since a long time. Why do I have to wait until Kuwait airlines refunds booking.com the money? Why can't they just refund it if it's canceled so they can wait themselves for the amount. I get that they have to estimate the amount but it's a crappy policy as my money is stuck and they keep on delaying the days to refund. Are they not having the money or is it a loan so I should ask for intrest?

And when you start asking them on chat why they are all telling different versions of the story then they just keep ignoring you till you shut down the chat.

Also, miss Tanu (employee) said that there is no way that the refund can be processed within few days. Under the same PNR my Etihad flight got canceled and the refund was processed within 4-5 days.

I think they are not going to refund me the money and just are telling different stories all the time until I stop contacting them.

If I dont receive the funds by Tuesday 14th April EOD, I will take legal action against this fraud company.

Never book with them, apparently they dont have the funds when flights get canceled.

Ein Stern ist zu viel. Bei Stornierungen oder Umbuchungen kann man niemand erreichen und wenn es geklappt hat gibt nach vielen Telefonaten, viele Stunden in der Warteschleife, nur unqualifizierten Personal mit großer Sprachprobleme. Letztendlich wird wie ein Ball von Service Personal zum Fluggesellschaft mit 0800 oder 0900 number geschickt was total unnötig ist. Alle Flüge die über booking.com gebucht sind, werden niemals geändert oder erstattet. … schließlich wird keine Lösung gefunden. Das ist sehr schlecht und es ist wie Diebstahl nun eleganter!!!

Very bad experience I would not book through booking.com again. I had to pay a large sum
for not doing check in online for wizz air prior to my journey. I always used to get email reminders for online check in prior to all my flights before. I dint get any email
reminders for this and when I asked the airline directly, they said they would send reminders but as I booked through booking.com they can’t do anything about the payment. When I contacted customer care with this concern, they weren’t helpful and disconnected the contact portal. Very poor service and people shouldn’t use this service who doesn’t value their customers. Disappointed.

BOOKING.COM FOR FLIGHTS IS A SCAM! I payed extra for a flexible ticket. On the website it says I can change the flight for free. When I contact customer support they gave me a change fare that is TWICE of that of the airlines price. They are profiting off the change, that money not going to the airline but to booking. Wasn't able to cancel despite it saying so. Book straight from airline.

Horrible horrible horrible. You better hope you don’t need to do any changes with your ticket because it seems like customer service don’t know how to……

Habe mehrmals versucht, Flüge bei Booking zu buchen. Jedes einzelne mal wurde die Buchung dann eine Minute später ohne Angabe eines Grundes storniert. Das bezahlte Geld haben Sie für ca. eine Woche einbehalten, so dass die Buchung eines weiteren Fluges nicht möglich war.

I wrote the following review for Gotogate. But on second thoughts, Booking.com outsourced the flight to Gotogate. The buck stops with Booking.com.

This is what appears to be the case. A doom loop of sorts where the missing refund is kept by ...? Qatar Airways refers clients to Booking.com. Booking.com outsources the booking to Gotogate.com. When the return flight is cancelled and the refund is 33% of the cost of the ticket, I approached Qatar Airways, then was sent to Booking.com, then was sent to Gotogate.com, then was sent to Qatar Airways, then was sent to Booking.com … A 50% refund appears our of reach.

Booking.com flights. You’re not dealing with them, that’s the problem.
Avoid Booking.com for flights at all costs.
What they don’t make clear is that you are not actually dealing with Booking.com, but with third-party agents such as Gotogate. This became obvious when I received confirmation from ‘Gotogate / Supersaver Travel’ rather than Booking.com itself.
The service is painfully inefficient. Every call involves being left on hold for 20 minutes or more, often only to be cut off. After several attempts, when you finally reach someone, the process is slow and frustrating, with staff who seem poorly trained and unable to resolve even simple requests without repeatedly putting you back on hold.
I purchased what was advertised as a ‘flexible’ ticket for €128.01. When I needed to change it, I was charged an additional €72.77, over half the original ticket price and was told this was acceptable because they had ‘waived the booking fee’. That is not a flexible ticket in any reasonable sense.
To make matters worse, equivalent tickets are still being sold today at similar prices, which makes the excessive change fee even harder to justify.
I have full documentation of the booking and pricing to support this.
Booking.com presents itself as a travel agent, but in reality, you are passed to third parties who provide poor service and limited support.
Save yourself the time, stress, and money, book directly with the airline.

Booking.com is excellent when reserving hotel rooms. My experience was terrible regarding flight booking. They charged the equivalent of $150 taxes and fees. When checking in at the airline counter to come home it was discovered that booking.com had not paid the airline those fees. Had to pay again. B.com AI robots will not help resolve the issue . I'm out the money.

I had used booking.com site for many flights during December 2025-Jan 2026. I had issue with my first flight, it was cancelled by airline but booking.com did not informed me about flight cancellation, actually it remind me to check in. When I try to check in, it says website checking by airline is not available, we went to airport and found flight was cancelled and all other except us were get email about cancellation, but since we had used booking.com as agent/vendor, it was their job to inform us. Anyway, this created huge problem as we were visiting India, we had many places lined up. Upon, contacting booking.com for refund, they did not believe us that flight was cancelled and airline says talked to your agent/vendor. It took me 3 months to get my refund and that is after I contacted consumer protection agency. Ok

I wanted to reschedule my flight. After chatting and explaining it to seven different people for three hours, who in the end never were responsible and always redirect me somewhere else, I cancelled the flight. As much as I love booking.com for hotels, I will never use booking.com again for flights.

Never ever!! Unsere Umsteigezeit auf der Langstrecke beträgt nach Anderung der Fluggesellschaft 45 Minuten. Habe versucht bei booking.com den Kundenservice zu erreichen. Per Chat nicht möglich irgend eine Antwort zu erhalten. Also angerufen. Nach vielen Telefonaten, viele Stunden in der Warteschleife, viel unqualifizierten Personal, große Sprachprobleme mit dem Personal, jede Menge weiterverbindungen zur Fachabteilung, … letztlich keine Lösung gefunden. Das ist grotten schlecht 😡

Ein Stern ist zu viel. Bei Stornierungen oder Umbuchungen kann man niemand erreichen außer einen albernen Chatbot, der immer wieder abbricht, erst nach Tagen zu erreichen ist und dann auch noch keine Infos bereit hält. Habe 1300€ für Flüge ins Nichts investiert. Never ever booking.com.

Je kan niet bij je boeking op de site van de airline zelf. Dat is heel vervelend.

If I could give them negative for their customer service I could literally do that. PEOPLE THIS IS A SERIOUS MESSAGE DO NOT BOOK FLIGHTS WITH BOOKING.COM EVEN IF YOU GET FLIGHTS FOR DIRT CHEAP, THEY ARE SCAMMING PEOPLE. THEY HAVE A GOTOGATE THIRD PARTY WHO DOES THE SCAM BY BOOKING WRONG FLIGHTS, CHARGING YOU DOUBLE THE AMOUNT, NOT HELPFUL TO CHANGE, SUPPORT TEAM WONT SPEAK.

Ein Stern ist zu viel! Für meine Buchung wurde der Flug von Doha nach Bangkok am 11. April durch die Fluggesellschaft annulliert. In diesem Zusammenhang habe ich mehrfach um eine Umbuchung auf eine alternative Verbindung gebeten, die mich zum ursprünglich geplanten Zeitpunkt nach Bangkok bringt.

Statt einer geeigneten Lösung wurde mir wiederholt lediglich eine Verbindung über Doha angeboten, obwohl genau dieser Streckenabschnitt bereits annulliert wurde und die Route aktuell als unsicher gilt. Zudem wurde mir mitgeteilt, dass Umbuchungen nur innerhalb eines bestimmten „Kontingents“ möglich seien und ein Wechsel der Fluggesellschaft nicht durchgeführt werden könne. Lächerlich. Nie wieder!