TravelJunction Arvostelua 

recently booked a flight and received an email confirming my reservation along with the price. The next day, I was contacted by a gentleman named Frank, who informed me that my return ticket wasn’t confirmed due to the flight being full. I immediately asked why it was still available for booking on the website if it wasn’t confirmed. Instead of listening to my concerns, Frank interrupted me repeatedly, not allowing me to finish my sentences.

He then told me that in order to confirm my return ticket, I would need to pay extra for the same flight. This was contradictory: first, he said the flight couldn’t be confirmed because it was full, but then he claimed that paying extra would secure my seat. Throughout the conversation, Frank was rude and clearly frustrated, making the experience very unpleasant.

I’ve since tried to contact customer service again, but I’ve received no response. I strongly advise caution when booking with this website. They advertise low prices but seem to find ways to demand more money later through misleading excuses.

Experience was all good. E-tickets received! Whoop holiday time!

It's scam. They take your information and charge your credit card.

Great experience! Very smooth & easy to book flights

Easy to communicate with

To Travel Junction...
Here's the Booking Reference number that you asked me about my first review.



Dear Traveler,



Greetings from traveljunction.ca!!





As discussed you cannot take the flight and agreed to pay a voluntary cancellation fee of CAD 159.00, Since the payment remains pre-authorized, we will be only taking CAD 159.00 for the passenger as discussed and the remaining amount will be there with your bank as it is. Though they may take a few days to reflect it in your account, we are only going to accept the mentioned amount of $159.00 CAD for the passengers .



Total Voluntary cancellation fee is CAD 159.



Booking Reference No- XP665160

Scammy from the get go. A portion of my trip was cancelled, and they never contacted me to inform me. I then asked for a refund, as they wanted more money to rectify. No refund to be seen. DO. NOT. BOOK.

Super easy booking process- would recommend

Happy to deal with easy to do on the phone.

Very efficient and polite

I booked ticket online and while I am waiting for confirmation no confirmation email comes up and I call after 90 minutes the agent ask me to wait and I waited till I get a call from agent telling me one way get confirmed and return not confirmed and to be confirmed i have to pay $140 when I asked him to cancel the ticket since the company did not provided me with what I booked he said we will charge you $75.

Airline Booking Reference(s) // AC (Air Canada): WFBQYQ
Inbox
Toronto to Orlando – AC 1674
Jul 3, 2021, 2:05 PM–4:47 PM
Take-off
Jul 3, 2021, 2:05 PM
Landing
Jul 3, 2021, 4:47 PM
Flight duration
2 hr, 42 min
Passenger name
Andrea Bryan
Seat
-
Confirmation number
WFBQYQ
View in Travel
Orlando to Toronto – AC 1673
Jul 12, 2021, 12:45 PM–3:23 PM

Ticket details
E-ticket AC 014-3860305887 for Andrea Bryan
E-ticket AC 014-3860305888 for Rakaila Bryan
E-ticket AC 014-3860305889 for Reginald Bryan

Airline Booking Reference(s)
AC (Air Canada): WFBQYQ

Your trip

Traveler: Andrea Bryan
Rakaila Bryan
Reginald Bryan

Saturday 03 July 2021

Air Canada AC 1674 (Operated by Air Canada Rouge)

Departure 03 July 14:05 Toronto, (Lester B. Pearson Intl) (+)
Terminal: 1
Arrival 03 July 16:47 Orlando, (Orlando Intl) (+)

Duration 02:42 (Non stop)
Booking status Confirmed
Class Economy (K)
Baggage allowance
0 Piece(s) for Andrea Bryan
0 Piece(s) for Rakaila Bryan
0 Piece(s) for Reginald Bryan
Equipment AIRBUS A320
Flight meal Food for purchase
.
Monday 12 July 2021

Air Canada AC 1673 (Operated by Air Canada Rouge)

Departure 12 July 12:45 Orlando, (Orlando Intl) (+)

Arrival 12 July 15:23 Toronto, (Lester B. Pearson Intl) (+)
Terminal: 1
Duration 02:38 (Non stop)
Booking status Confirmed
Class Economy (K)
Baggage allowance
0 Piece(s) for Andrea Bryan
0 Piece(s) for Rakaila Bryan
0 Piece(s) for Reginald Bryan
Equipment AIRBUS A320
Flight meal Food for purchase

Ticket details
E-ticket AC 014-3860305887 for Andrea Donnamarie Bryan
E-ticket AC 014-3860305888 for Rakaila Shante Bryan
E-ticket AC 014-3860305889 for Reginald Walter Bryan
Airline Booking Reference(s)
AC (Air Canada): WFBQYQ

Please find below also, where I had to pay you $705.30 for the change, because the orignal ticket had to be cancelled, because of the lockdown.

Feb 19, 2021, 4:10 PM

to me, chris

Call 1-844-216-0381

Opening Time : 08AM - 11PM All days

Dear MRS ANDREA BRYAN,
Please find below the details of your flight and price we have agreed upon. We would like to inform you that we are in the process of issuing your ticket. Hence, you are requested to kindly go through your flight itinerary including names, flight connection and airlines & bring into our attention straightaway in case of any discrepancy as we might not be able to change it after the issuance of the ticket. Once you verify all the information including passenger(s) name, flight connection, airlines, number of passengers, price and our Terms and Condition etc, we would request you to kindly send us an email with your acknowledgement to proceed further with the booking.

Acknowledgement on this e-mail implies that you have read and accepted the terms & conditions associated with the booking. Hence, you must crosscheck the complete details before confirming the reservation.
ReferenceNumber
XP116386

Name : MRS ANDREA BRYAN
Booking Date : 19/02/2021 00:00:00

Name of Passenger(s)
MRS ANDREA BRYAN
MR REGINALD BRYAN
MISS RAKAILA BRYAN

Your flight itinerary PAY NOW TOTAL PRICE : CAD 705.30

Airline Date Airline Flight No Operated By Depart From Arrive At Duration Transit
Sat, 3 Jul Air Canada 1674 K Air Canada 2:05 pm (EST) Toronto Lester B. Pearson Airport (YYZ) 4:47 pm (EST) Orlando Airport (MCO) 2h 42m -
Mon, 12 Jul Air Canada 1673 K Air Canada 0:45 pm (EST) Orlando Airport (MCO) 3:23 pm (EST) Toronto Lester B. Pearson Airport (YYZ) 2h 38m -

Notes : THE TOTAL PRICE FOR CHANGE IS 705.30 CAD
Please note that before your departure, please recheck with Airlines for any Covid restrictions or any other formalities to be fulfilled. We as company will not be responsible if airlines deny boarding due to these reasons.

Tel:1-844-216-0381

Address:Suite B2:11 Vista Centre Salisbury Road, Hounslow TW4 6JQ United Kingdom

Copyright © 2021 traveljunction.ca

Please NOTE, I remove our middle name, date of birth and phone number from the information above.
Which you can find, if you choose to by looking into your system.

Chris Jordan, you were happy to collect the $705.00 to change the ticket date, and when it is time to refund the total you receive for the cancelled flight, everyone in your company including you, go silent. All you guys do is give me the run-a-round. Since the review have to be within 12 months and I have been waiting since 2021, I put last years date

Good experience. Well priced and easy to use website.
Helpful staff when I called.

Good thank you

Frank was very understanding and served me well

In response to what Traveljunction has written. My problem had nothing to do with airlines or pricing at all. The problem had to do with Traveljunctions website. I tried three times to book the flight and all three times after I had confirm my credit card information, I was thrown back to the first step, to indicate my flight information from what city to what city. After 3 tries, I assumed the website was not working. About 8 hours later, I received an email from Traveljunction requesting I call them immediately. Only then did I discover that I had a reservation and had to go through a stressful process of trying to cancel the reservation. It was clearly a Traveljunction problem, not an airline problem. Again I have to thank Trust Pilot for their excellent review service. Please see my original review below.

Today October 4, 2024 at 2 pm, I tried to use Traveljunction to make a reservation for a flight, one-way, from Toronto to London, England. I followed the steps including verifying my credit card information, but I was not taken to the confirmation step I was taken to the original window asking me for flight details. I tried the process three times, using a second credit card the third time. Again, the process again was a deadend, not getting me to any confirmation website, so I assumed I had made no reservation.

At 9:50 pm tonight, I received an email from Traveljunction indicating that I had made a reservation and that had to get in touch with me because the phone number I gave them was problematic. Apparently, Traveljunction requires its customers to have a cell phone. Well, I am part of the 1 in 10 Canadians who do not have cell service.

I have travelled very much all of my life and especially during the cell phone era. Traveljunction is the first travel agency or airline that I have dealt with, that does not offer communicating by email instead of by cell phone. In addition, they are the first travel agency that has not shown me confirmation of my trip on their website immediately after the reservation has been made.

From their email, I am calling their toll free number to try to cancel the reservation. I am on hold.

I have also written an email to them asking them to cancel my reservation.

Posting reviews on Trustpilot in the past has helped me get problems resolved quickly. I trust this will happen again.

I will not use Traveljunction again.

I did eventually get through to Traveljunction on the phone. The consultant listened to my explanation and assured me the reservation would be cancelled. I was disappointed only when he hung up as I was thanking him. However, I will be checking my credit card transactions on line to make certain that Traveljunction did not charge me for the reservation.

In response to what Traveljunction has written. My problem had nothing to do with airlines or pricing at all. The problem had to do with Traveljunctions website. I tried three times to book the flight and all three times after I had confirm my credit card information, I was thrown back to the first step, to indicate my flight information from what city to what city. After 3 tries, I assumed the website was not working. About 8 hours later, I received an email from Traveljunction requesting I call them immediately. Only then did I discover that I had a reservation and had to go through a stressful process of trying to cancel the reservation. It was clearly a Traveljunction problem, not an airline problem.

It was a very smooth experience