Easy to use web site, clear ordering instructions and helpful measuring tools. Was also followed up by email from person making rail to confirm measurements and angles, Delivery date confirmed by e... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ordered a made to measure double curtain track from Tracks Direct a few months ago. Had some issues with a delivery partner but had contact with Natalie Friquiche at the company and she was unbelievab... Näytä lisää
Aluminium white twin curtain track - ideal for ceiling mounted voile and curtain. Installer said it could have had more gliders included. No fixings - some plasterboard ceiling fittings would hav... Näytä lisää
Yritys on vastannut
Ordered track Wednesday, advised would be shipped on following Monday..phoned Tuesday afternoon advised been delay and getting shipped immediately. Phoned Thursday lovely girl on phone apologised and... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Discover unparalleled window solutions with Tracks Direct. As specialists in bay windows, challenging spaces, and bespoke made-to-measure curtain poles and tracks, we take pride in crafting custom products that redefine your interior aesthetics. Our skilled technicians use high-quality brands such as Silent Gliss curtain pole and tracks to create curved or angled poles, ensuring durability and sophistication. At Tracks Direct, we go beyond the ordinary, offering tailored solutions for those seeking a touch of uniqueness in their window dressings. Our commitment to craftsmanship and innovation reflects in every product we assemble. Join countless satisfied customers who have transformed their living spaces with our premium, made-to-measure creations. Trust Tracks Direct to elevate your windows' appeal and bring a blend of functionality and artistry into your home. Your satisfaction is our priority, and we invite you to share your experience with us on Trustpilot. Together, let's redefine window dressing excellence.
Yhteystiedot
Unit 6, High Wycombe Business Park, HP11 1NY, High Wycombe, Yhdistynyt kuningaskunta
- 01494 460198
- fiona@tracks-direct.com
- www.tracks-direct.com
4,4
Erinomainen
485 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 33 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good service
Easy to use web site, clear ordering instructions and helpful measuring tools.
Was also followed up by email from person making rail to confirm measurements and angles,
Delivery date confirmed by email.
29. syyskuuta 2026
I haven’t received my tracks yet!!
22. syyskuuta 2026
Highly Recommend
Ordered a made to measure double curtain track from Tracks Direct a few months ago. Had some issues with a delivery partner but had contact with Natalie Friquiche at the company and she was unbelievably helpful. A new track was sent out and delivered quickly. Track is perfect and very well made. Would recommend if needing made to measure track.
16. heinäkuuta 2026
Good Quality but below average sales assistance
The track is good quality and looks the part, but i had discussed my requirements with a sales person and the track that arrived was smaller than my original request and didn't fit the space (too far out from side walls). We believe we have a work around, but disappointing for the cost of the rail.
16. elokuuta 2026
Ordered track
Ordered track. Given delivery date a month ahead. Date passed. Chased order. Told delivery was having to be put back by another month.
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Great customer service …
So helpful answering all my questions so I ordered the right track. Great customer service!
12. elokuuta 2026
Vastaus yritykseltä Tracks Direct
Thank you for your lovely review! We’re so pleased to hear that our team was able to answer all your questions and help you choose the right curtain track for your needs.
Providing knowledgeable and helpful advice is really important to us, so it’s great to know you were happy with the customer service you received.
If there’s anything else we can assist with in the future, please don’t hesitate to get in touch.
Brilliant service and quality goods
Tracks direct were absolutely brilliant. Very patient and helpful. We had a particularly tricky order and the help and advice we received was second to none. They replaced an item for us too with no quibbles. I would 100% recommend them and wouldn’t hesitate in buying from them in the future. If you are needing to buy curtain tracks or poles, this is where you should go. Great service and quality item. I’m really happy 😃
18. kesäkuuta 2026
Vastaus yritykseltä Tracks Direct
Thank you for such a fantastic review! We’re delighted to hear that our team was able to help with your particularly tricky order and provide the patience, advice and support you needed.
We’re also pleased that when an item needed replacing, we were able to get this resolved quickly and without any fuss. Providing helpful, knowledgeable service alongside quality products is incredibly important to us, i have passed your feedback to the team and they are so pleased you were happy with the service they provided!
Thank you for your recommendation and for choosing Tracks Direct. We’d be very happy to help again with any future curtain track or pole projects.
Good price and rapid service
Good price and rapid service. Customise bends in the track were perfect.
23. heinäkuuta 2026
Silent Gliss track for bay window with 4 bends service
Quick service. Good prices. Helpful staff and good response to queries. Will definitely use again.
23. kesäkuuta 2026
Quality service throughout.
Quality service throughout.
Ordering was simple.
It arrive beautifully packaged adn is a very good quality.
Will use again.
5. kesäkuuta 2026
Vastaus yritykseltä Tracks Direct
Thanks so much for your 5* review! We’re so pleased to hear that you were happy with the service from start to finish. It’s great to know you found the ordering process straightforward and that your order arrived beautifully packaged (I have told the team in the packing department and they were very happy!) and met your expectations for quality.
Great to hear you’ll be using us again, and we look forward to helping you with your next project. If there’s anything else we can assist with in the meantime, please don’t hesitate to get in touch.
Verey happy
22. toukokuuta 2026
Quick and effective service from the…
Quick and effective service from the team at Tracks Direct. Natalie was helpful when I placed the order and confirmed I’d be able to make the adjustments I needed (number of hooks etc)
Wholly recommended.
8. toukokuuta 2026
Vastaus yritykseltä Tracks Direct
Thank you for your fantastic review! We’re so pleased to hear that you received quick and efficient service from the team. It’s great to know that Natalie was able to help with your order and ensure you had exactly what you needed.
We’ve passed your lovely feedback on to Natalie, and she was delighted to hear how happy you were with the service she provided. Thank you for your recommendation, and if there’s anything else we can assist with in the future, please don’t hesitate to get in touch.
Not as smooth as promised
Placing the order was easy and my track was delivered faster than estimated initially.
I've ordered the more expensive one with wheels that was supposed to be very smooth. That's where the problem is. It is not smooth at all. When I pull the cord, the plastic bracket on the wall looks like it's barely hanging in there. You'll need two strong hands to operate it. This is a track bent by the into shape and no one advised me it will be so hard to operate. I don't think they could've done a better job, it's just how it works with bay windows, that's why I didn't bother returning the product, but think twice before you spend on this track more then you spend on the curtains
28. huhtikuuta 2026
Vastaus yritykseltä Tracks Direct
Thank you for your review and for your honest feedback. We’re pleased to hear that the ordering process was straightforward and that your track arrived quicker than initially estimated.
We fully understand your disappointment regarding the operation of the track, especially after choosing the upgraded wheeled option!
I know the team have been in touch regarding a free-of-charge remake and the addition of an intermediate pulley, as we believe this may be the cause of the issue you’ve experienced when operating the cord.
Please do let us know if this resolves the problem for you, as we want to ensure you’re completely happy with the final result. We really appreciate you taking the time to share your experience and give us the opportunity to put things right.
The Silent Gliss is a very nice rail
The Silent Gliss is a very nice curtain rail. My very heavy curtains, which struggled on the previous rail, now open and close easily. Fixing the rail to the universal fixings was easy for the straight rail we bought for a bedroom, but more challenging for the bay window, Still, with a lot of perseverance, we managed it. Even with very precise measuring of the bay for the makers, you are never going to get a perfect fit, so be extra vigilant if you are ordering for a bay window. All in all, thank you Tracks-Direct.
24. huhtikuuta 2026
Vastaus yritykseltä Tracks Direct
Thank you for your feedback and leaving us a 5* review!
We’re so pleased to hear that your Silent Gliss rail has made such a difference, especially with your heavier curtains now opening and closing much more smoothly.
Thank you for your feedback regarding the bay window installation. Bay windows can definitely be more challenging, even with careful measuring, so it’s great to hear you installed your track and that the straight track was more straightforward and you’re happy with the result.
Thank you again for choosing Tracks Direct, and if there’s anything else we can assist with in the future, please don’t hesitate to get in touch.
Absolutely fantastic business.
Absolutely fantastic business.
Great products and fast delivery.
2. marraskuuta 2025
Vastaus yritykseltä Tracks Direct
Thank you for your great feedback! We’re so pleased to hear you were pleased with both the products and the fast delivery. It’s great to know you had such a positive experience with us.
If there’s anything else we can assist with in the future, please don’t hesitate to get in touch.
AWESOME TRACK
what a amazing pleasure ive found buying my custom made curtain track im delighted with the finished track looks superb and NATALIE WAS AWESOME 10/10 HIGHLY RECOMMEND
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tracks Direct
Thank you so much for your lovely 5* review!
We’re so pleased to hear how pleased you are with your custom-made curtain track and that the finished result looks superb.
We’ve passed your lovely feedback on to Natalie and she was thrilled to hear how happy you were with the service she provided. Thank you as well for the recommendation — it really means a lot to the whole team.
If there’s anything else we can assist with in the future, please don’t hesitate to get in touch.
Vastaus yritykseltä Tracks Direct
Thank you for your great feedback!
We’re delighted to hear that you were pleased with the quick delivery and that your track was made accurately to your requirements, we pride ourselves on our precision manufacturing.
I’ve shared your comments with the team, and they were so pleased to know you were happy with the support and service provided.
We really appreciate you taking the time to leave a review and hope to help you again in the future!
They are very good to deal with but…
They are very good to deal with but have a problem with invoices. I do not understand why it takes so long for some companies to raise invoices when so many do it instantly.
24. maaliskuuta 2026
Vastaus yritykseltä Tracks Direct
Thank you for your feedback, and for your kind words about dealing with us - we really appreciate it.
We're sorry for the delay in our response. We always aim to respond promptly and deliver exceptional customer service, and we apologise that we didn't meet that standard on this occasion.
We also appreciate your comments regarding invoicing and understand how frustrating delays can be. Your feedback has been noted and will be reviewed internally as we're always looking to improve our processes.
Thank you again for bringing this to our attention, and we hope to provide a smoother experience for you next time.
Second time we have purchased from…
Second time we have purchased from tracks direct. We found the instructions on how to measure our bay window very easy to follow, and our track fits perfectly. Very pleased with the service we have received
31. tammikuuta 2026
Vastaus yritykseltä Tracks Direct
Thank you for your lovely review and for choosing us again! We’re so pleased to hear that you found the measuring instructions easy to follow and that your bay window track fits perfectly.
It’s great to know you’re very pleased with the service you received. If there’s anything else we can assist with in the future, please don’t hesitate to get in touch.
Great product
Great product, carefully packaged so as not to get damaged in the mail, fitted my bay window perfectly. Nothing bad to say about it.
The only letdown was it was ordered on 4 December 2025, promised for delivery on the 18 December after which the delivery date was changed twice and product was not received until 30 December.
4. joulukuuta 2025
Vastaus yritykseltä Tracks Direct
Thank you for your feedback! We’re so pleased to hear that you’re happy with the product, that it was well packaged, and that it fitted your bay window perfectly.
We’re really sorry for the delays you experienced with delivery, especially after being given an initial date and then having it changed. We understand how frustrating that can be and apologise for any inconvenience caused. Our aim is always to deliver when requested, and we’re sorry we let you down on this occasion. We have reviewed this internally to ensure we learn from this and continue to improve our processes where we can.
Thank you again for your patience and for your kind comments about the product. If there’s anything else we can assist with, please don’t hesitate to get in touch.
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