Gotain Arvostelua 

Jättebra, trevlig och snabb service! Vi är verkligen supernöjda

Vi är supernöjda. Vi bokade ett hembesök och fick hjälp av Vilma som var mycket trevlig och hjälpte oss med måttagning och konsultation/tips. Vilma presenterade offerten redan ett dygn efter besöket och hade då ytterligare värdefull input som hjälpte oss att komma i mål med vår beställning.

Mycket bra service och hjälpsam personal! Kändes tryggt att beställa skräddarsydda gardiner. Rekommenderas varmt!

Helt inkompetenta. De har varit och måttat men måttade fel. Därefter lovade dem att stå för mellanskillnaden för den nya produkten, gardiner då de inte kunde sätta rullgardin på väggen i och med att den är rundad.
Nu påstår de att de skulle stå för en ny rullgardin. Men då finns det ju ingen mellanskillnad och det går inte att sätta någon enligt deras egen utsago. Skrattretande.

Väldigt oseriöst bolag. Har hört det från fler håll. Vänd er till någon seriösare aktör är mitt tips

My order (122251) was supposed to be shipped no later than August 31st. When it still hadn’t been shipped by September 1st, I had to contact the store myself to find out what was going on.

They replied that they were experiencing a delay of approximately two days, but that my parcel would most likely be shipped on September 1st. That afternoon, I did receive an email suggesting that the parcel had been “shipped.” However, in reality, only a shipping label had been created.

Today is September 3rd, and according to DHL tracking, the parcel still has not even been handed over to the courier.

I find this extremely unfair and misleading. Creating a shipping label is simply not the same as actually shipping an order. If there is a delay, I would at least expect honest and transparent communication instead of making customers believe that their parcel has already been shipped when it hasn’t.

Overall, this has been a very disappointing experience and this kind of behaviour seriously undermines my trust in this company.

Bra service med hembesök och mottagning samt konsultation. Lång tid till leverans (10 veckor), även om det var sommar och semestertider. Uppfattade det som att monteringsservicen var flaskhalsen.

Mycket professionell service!
Stort tack till Alicia som hjälpte mig

Super smidigt! Enkelt med konsultation hemma, toppen service. Vi känner oss trygga med valen av gardiner till vår nya lägenhet, och känner att vi kommer vara trivas bra med dessa. Märta som hjälpte oss med mätning och val var en riktig stjärna!

Älskar Gotain, deras otroligt fina gardiner och proffsiga snabba service! Rekommenderar starkt!

Märta var supertrevlig och hjälpsam under hembesöket. Jag ser fram emot att få hem mina nya gardiner. Jättenöjd!

Jag är verkligen supernöjd med mina gardiner från Gotain! Kvaliteten är fantastisk och de har verkligen lyft känslan i hela mitt hem. Det här är faktiskt andra gången jag väljer Gotain – jag var så nöjd i mitt förra hem att det var ett självklart val även till min nya lägenhet.

Hela processen har varit smidig, från hembesöket och planeringen till materialval och installation. Man kan verkligen lita på att teamet tar hand om allt, så man behöver inte själv oroa sig för detaljerna. Resultatet blev både elegant och genomtänkt. Kan varmt rekommendera till alla som letar efter måttbeställda gardiner av hög kvalitet :D

I had high expectations for Gotain Blinds given their premium pricing and extensive marketing, but unfortunately my experience has been nothing short of disappointing.

Our order was delivered late to begin with, and when it finally arrived, one of the blinds was damaged due to a bent blind rod. We had to send it back for repair, which was frustrating after already waiting beyond the expected delivery date.

When the blind was returned, the toggle mechanism didn't work, so it had to be sent back yet again for a second time. After another repair, it came back with exactly the same fault—the toggle still didn't work. After multiple rounds of returns and repairs, we were left with blinds that have been installed but are essentially non-functional. We can only use them for their appearance, as they don't actually operate as intended. We already drilled in the holes to our window frame so to remove them and start again would mean we also have to repair the frame.

What made the experience even more disappointing was the customer service. Despite repeatedly asking to speak with someone over the phone to resolve the issue, no one was willing to have a conversation. Everything had to go through back-and-forth messages, which became exhausting and incredibly draining. Eventually, I gave up pursuing the complaint because the process was simply too time-consuming and stressful.

For a company positioning itself as a premium brand with a premium price point, the quality of the product and the after-sales service fell far below expectations. I would not recommend Gotain Blinds based on my experience.

Mycket professionellt och trevligt bemötande från första videokonsultationen , information om processen som jag kunde följa digitalt, snabba svar på frågor, lätt att ändra i beställningen efter första offerten, tydligt med leveranserna, omsorgsfullt förpackade gardiner och skenor. Slutligen, oj vad fint det blev!! Ja det kostar men resultatet är så vackert och mörkläggningsgardinerna gör verkligen också sitt jobb. Jag har ett rum kvar och kommer beställa dit i höst.

Sadly these curtains did not live up to expectations.
The rod system for the cafe curtain is flawed this is why there is no instructions sent with the item or on their website or video. No fixing screws sent, stickers on the rods so I had to scrub them to get the glue off. Even Ikea gets these things right and they are a fraction of the price. Weight not sewn into corners they rise up at the corner. My notes on insta have been taken down, and I have been blocked. Shame on you.
I have been fobbed off with excuses and apologies. Simply not good enough

We recently purchased all curtains for our new house and received professional support and tasteful advice.
Alicia patiently listened to our needs, provided smart ideas/solutions, carefully measured/photographed, and guided us effectively through the ordering process.
During our move, we also worked with architects, designers, and sales representatives from several companies. In that context, her competence, effective communication, and sense of aesthetics stand out among all.
Alicia’s contributions made our buying experience with Gotain great.

Det var väldigt trevliga medarbetare som gjorde ett proffsigt intryck. Glada och inkännande. Så jag är jättenöjd med uppsättning av gardinskena, upphängning av befintliga tunna linnegardiner som ni sytt till vår tidigare lägenhet samt den jättefina hissgardinen till köket.
Med vänlig hälsning, Lena Dahlberg

Avoid this company.
We spent thousands of euros on custom curtains and received a product that did not match our expectations. One curtain arrived damaged with a visible hole, and the blackout curtains for my husband's office were supplied in the wrong colour.
What makes this particularly frustrating is that the colour selection was discussed during two separate meetings. We spent considerable time reviewing the options and making sure our preferences were understood. Despite this, the curtains were delivered in the wrong colour. Instead of acknowledging the mistake or accepting any responsibility for the confusion, the company chose to blame us and insist that the order matched their internal records. The order confirmation we received contained only photos and no written colour names, making it impossible for us to verify the colour designation they later referred to.
The quality control and after-sales support were equally disappointing. When we reported that one of the curtains had arrived with a visible hole, we were initially advised to repair it ourselves using a hot needle rather than being offered an immediate replacement. This is simply not the level of service one expects after spending thousands of euros on custom-made products.
What was most disappointing was the customer service. Rather than working towards a fair solution, the company repeatedly shifted responsibility onto the customer and offered compensation that was completely inadequate considering the value of the order.
For a company selling premium products, I expected professionalism, transparency and accountability. Unfortunately, our experience was the opposite. We are left with curtains we do not want and a company that refuses to take responsibility for issues that could have been avoided with proper communication, quality control and customer care.
I would not order from them again and cannot recommend them to others.

Väldigt kunnig och gav en väldigt bra service :) Supernöjd!

Mycket trevlig, professionell och effektiv kontakt från bokning av digitalt besök till bekräftelse på order. Nu ser jag fram emot att få hem takskenorna och gardinerna.