Very pleasant and helpful manner.explained policy concisely and easy to understand.I obtained policy over a phone call.Gave consultant my email and policy was emailed to me promptly.overall a seamless... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Tower were on the ball. Quickly changed my insurance to the new car for the one written off. Very quickly paid a fair amount for the comprehensive inurance on the old car and quoted an insurance for... Näytä lisää
Yritys on vastannut
I have needed to make a couple of claims this year through Tower and both claims were processed in a timely manner, easy to communicate with, rapid response, assessors and contractors were very good a... Näytä lisää
Explained everything well and answered any additional questions I had clearly. Insurance made easy - also cheaper than i had been quoted else where.
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Tower is Kiwi born and bred insurance company that's been around for over 150 years. We're always looking for new ways make insurance simple like making sure our policies are written in plain language, offering a range of simple and flexible options to suit your needs and making it easy to manage your insurance online in your own time with My Tower.
Yhteystiedot
Level 5/136 Fanshawe Street, 1010, Auckland, Uusi-Seelanti
- 0800 379 372
- www.tower.co.nz
4,3
Erinomainen
4 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Tower insurance
Tower insurance was easy to access and set up. When I realised there was an error in my insurance, I contacted tower via their help messaging service and my urgent issue was resolved within hours. Great service turn around.
2. lokakuuta 2026
Vastaus yritykseltä Tower
Hi,
Thanks for your wonderful review! We're thrilled to hear you found it easy to set up, and get quick changes made to the policy after purchase.
Thanks for choosing Tower!
Tower Team
Price so costly
2. lokakuuta 2026
Vastaus yritykseltä Tower
Hi Kamalpreet,
We're sorry to hear that you are finding the pricing too high. If you would like to review your policy and your premiums to find ways to make this more affordable for you, reach out to our team on 0800 808 808.
Thanks,
Tower Team
Vastaus yritykseltä Tower
Kia Ora Ashwinder,
Thanks for your positive review - we appreciate your feedback!
Warm regards,
Tower Team
Vastaus yritykseltä Tower
Hi AP,
Thank you for sharing your experience with our website and the functionality of the features - we appreciate you taking the time to leave us a review!
Thanks,
Tower Team
House shook : I had to make a claim this year due to…
I had to make a claim this year due to a rogue driver crashing his van into my house & causing damage .
The agents I dealt with through out this process ; were always helpful & keen to assist . The process did drag on a bit but ultimately the claim was addressed & I was very pleased with outcome. I was never left hanging & they certainly did a great job . Thank you . :-)
30. joulukuuta 2025
Vastaus yritykseltä Tower
Hi Christina,
Thank you for such a great review of your recent claim experience! We know that anytime you need to claim may be stressful, but knowing our team made you feel positive overall and they were helpful throughout the process.
We're delighted it was resolved, and thank you for your patience throughout the process.
Warm regards,
Tower Team
I think what I went through joining up and person was really helpful very well mannered. Keep up the good work.
Hello just signed up, the person I spoke to on the phone when I signed up. Was most helpful. Helped me through my needs. Thank you.
1. lokakuuta 2026
Vastaus yritykseltä Tower
Hi Patricia,
Thank you for sharing your recent experience with our team - this is such a kind review of the service you received.
We'll pass this feedback on to the staff member who helped you. Thank you for choosing Tower!
Warm regards,
Tower Team
Proved better communication direct lines to claims managers
Proved direct lines to claims managers
2. lokakuuta 2026
Vastaus yritykseltä Tower
Hi Shirley,
Thank you for taking the time to leave a review - we'll pass this feedback onto the claims team for further review.
Currently, whilst we don't have direct dials for the manager, anyone on the relevant queue for your claim type (e.g. house or motor) will be able to review your claim and provide assistance or updates around your claim.
Warm regards,
Tower Team
Personal service A+
The person who I spoke to was very patient and worked overtime to sort my queries out. Very happy
Thanks again
Mary
1. lokakuuta 2026
Vastaus yritykseltä Tower
Hi Mary,
This is a fantastic shout out to the staff member who assisted you - we'll pass that onto them directly!
Thank you for choosing Tower and we look forward to providing you with cover moving forward!
Warm regards,
Tower Team
I bought my house insurance online
I bought my house insurance online. It was quick and easy to fill in the information and make the payment.
I called in later for an amendment and it was done in no time.
Last but not least, the price is competitive.
1. lokakuuta 2026
Vastaus yritykseltä Tower
Hi Xiaoyu,
Thank you for sharing your quote to buy experience - knowing that the process is clear and easy to follow online means a lot to us!
We're also delighted to hear that our team were able to assist you with updates quickly when you needed additional assistance. Thank you for sharing and thank you for choosing Tower!
Warm regards,
Tower Team
Looks like a great insurance company
Looks like a great insurance company. My premiums have reduced a little the past 2 years for contents.
The right amount of communication.
1. lokakuuta 2026
Vastaus yritykseltä Tower
Hi Eric,
We are thrilled to hear your premiums reduced on your renewals! Thanks for sticking with Tower and continuing to trust us as your provider - we appreciate your business and feedback.
Warm regards,
Tower Team
Easy to communicate needs
Easy, ongoing insurance. Easy to change vehicle insurance.
1. lokakuuta 2026
Vastaus yritykseltä Tower
Kia Ora Paula,
We really appreciate you taking the time to leave us a review of your experience with Tower over the years. Thank you for sharing and trusting us!
Warm regards,
Tower Team
Vastaus yritykseltä Tower
Hi Joan,
Thanks for your kind review - we really appreciate you choosing Tower for your cover.
Warm regards,
Tower Team
Vastaus yritykseltä Tower
Hi Storm,
Thank you for your feedback - we really appreciate you taking the time to share your recent experience with us!
Warm regards,
Tower Team
Customer service Listened to what we…
Customer service Listened to what we needed
Went over and above to make sure we understood everything
1. lokakuuta 2026
Vastaus yritykseltä Tower
Hi KristineEvelyn,
Thank you for sharing your experience - we are delighted our team left such a positive impression on you and ensured that you understood your cover.
Warm regards,
Tower Team
Top notch
The online insurance tool was easy to navigate. There were multiple options to choose from. The price was very competitive.
30. syyskuuta 2026
Vastaus yritykseltä Tower
Hi Paulette,
Thank you for sharing your experience with our online quote to buy! We're thrilled you appreciated the pricing and ability to obtain cover quickly and easily.
Warm regards,
Tower Team
Good price great service and friendly…
Good price great service and friendly helpful staff
30. syyskuuta 2026
Vastaus yritykseltä Tower
Hi AH,
Thanks for your lovely review! We're delighted to hear you were looked after and received a price that matched your cover and needs.
Warm regards,
Tower Team
Really poor service when it came to…
Really poor service when it came to resetting my insurances. I understand the need to attract new customers, but the fact that you do nothing to keep loyal customers just means I’m gonna move away from you guys. You offer new customers, you spend all this money to get new customers, but don’t keep the ones you’ve got. I don’t know, but I don’t marketing and business, the best customers were the one you already had.
30. syyskuuta 2026
Vastaus yritykseltä Tower
Kia Ora Tim,
We're sorry to hear you feel that customers are not looked after at renewal. We are currently running a draw where any customers who renew their policy are automatically entered into the draw to win their renewal premium on us - you can refer to our website for the Ts&Cs for each policy type. I've attached the link to car renewals specifically here - https://www.tower.co.nz/terms-and-conditions/promotional/win-car-renewal-premium/
If you wish to review your cover further, our team would be more than happy to have a look into this for you.
Thank you for your feedback and we will pass this onto the relevant teams for further review.
Thanks,
Tower Team
Tower (and TradeMe Insurance) wanted to…
Tower (and TradeMe Insurance) wanted to charge an additional $1000.00 excess ontop of my normal excess. This addtional excess was not clearly stated and only appeared as a small pop-up box once during the online process. It was not stated in the insurnace summary, so I could have easily missed it. When I telephoned Tower, the reason stated was that the SQ5 is a high claims risk vehicle. No other insurance company that I got a quote from added any additional excess like Tower and TradeMe Insurnace.
5. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tower
Hi Philip,
We're sorry to hear that you felt this additional excess wasn't clearly stated during the quote to buy process. If this is something you wish to discuss further, please reach out to our team so we can look into your policy details further for you.
Thanks,
Tower Team
Tower always comes through for price
Tower always comes through for price. Even if one (ie car), might be more expensive than others, when you add the other items (house and/or contents etc, they are always cheaper - and I check every year!.
22. syyskuuta 2026
Vastaus yritykseltä Tower
Hi Pam,
Thank you for sharing your experience! We're thrilled to know that you have consistently found our pricing competitive overall and suitable for your needs.
Warm regards,
Tower Team
Daughter made a claim back in May 26…
Daughter made a claim back in May 26 was the most terrible experience for her. I took over policy to sort. Never just one person to talk to about the claim. They questioned the suspension. It had assessories which they said were modifications. I had to do thier job in the end contacted nissan they said all the things on the vehicle were assessories not modifications. Sent that via email. They were still on about the suspension been upgraded. Demanded them to send out an assessor to look but they wouldn't send one so took it to a registered machanic and the suspension report came back within nissans specs. Finally tower came to the party and vehicle was a total loss. Claim excepted nearly end of September. Will never insure with you again. Have never had to do all the work before with other insurance companies.
21. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tower
Hi Timara,
Thanks for sharing your experience. We've passed this feedback onto the relevant team for further review and investigation of what has occurred.
We're sorry to hear that we didn't meet your expectations on this occasion and appreciate your feedback around this.
Thanks,
Tower Team
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