The communication is absolutely fantastic! The products are excellent( as are the offers!) the only downside for me is the delivery time - took a very long time to reach the Isle of Man 🇮🇲 packagin... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Dispatch of my order took a long time {11 working days), therefore not an ideal place to order from if item is required urgently. Reply to email enquiring when item would be sent was very quick. Packa... Näytä lisää
Yritys on vastannut
Love the buxton greedy gannet haynet, really made a difference to feeding hay to my greedy coblet! Instead of pulling and guzzling his hay down at the same time he now takes his time chewing so his ne... Näytä lisää
Yritys on vastannut
I have been a customer of TOTC for a number of years now. The service has always been excellent and they have gone the extra mile to source me items, and get them to me at short notice. They have give... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Top Of The Clops - For You and Your Horse. We are a small independent business, passionate about all things equestrian. We opened our online tack shop in January 2016, so you can trust and count on us as an established small family run business always here for you and your horse. We are a BETA Retail member so you can be confident of our quality offer.
Yhteystiedot
The Keep, Creech Castle,, TA12DX , Taunton, Yhdistynyt kuningaskunta
- 07708 842362
- info@topoftheclops.co.uk
- www.topoftheclops.co.uk
4,4
Erinomainen
122 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 66 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Top Of The Clops
Thanks so much for your review Lola. So glad you were happy
Communication was excellent and product…
Communication was excellent and product arrived safely and in accordance with stated delivery times. Well packaged too
5. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Top Of The Clops
Thanks so much for your review - so pleased you were happy with it all.
The communication is absolutely…
The communication is absolutely fantastic! The products are excellent( as are the offers!) the only downside for me is the delivery time - took a very long time to reach the Isle of Man 🇮🇲 packaging was superb….. and I love my boots!
30. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Top Of The Clops
Thanks so much for your review - glad you love the boots and were pleased with the communication and offers. Sorry for the slow shipping to IOM.
Good customer service and communication…
Good customer service and communication
about product bought .
13. syyskuuta 2026
Vastaus yritykseltä Top Of The Clops
Thanks for your review - glad you are happy with your rug.
Ever so helpful kept me updated with…
Ever so helpful kept me updated with shipment progress and the product was exactly what I expected.
13. syyskuuta 2026
Vastaus yritykseltä Top Of The Clops
Thank you for your review - glad you were happy with your brushes
Unfortunately my order was not…
Unfortunately my order was not delivered. Top of The Clops have tried to chase delivery but have been waiting since the 14th July. Very disappointing.
Updated 21.7.26. Success my order finally arrived!
8. heinäkuuta 2026
Vastaus yritykseltä Top Of The Clops
Thanks for your order from us. I’m so sorry that the courier didn’t deliver this to required timeframes but I’m so glad that we communicated and we were able to chase it up and get it delivered in the end. I’m glad we were able to provide you with a £10 gift
card for the delay in delivery. Thank you
Great Service!
A good range of products at reasonable prices and a very helpful Customer Services team.
10. heinäkuuta 2026
Vastaus yritykseltä Top Of The Clops
Thanks for your review Caroline, so glad you have been happy with things
Quality product
Rechargeable fan is good quality and works well. Yet to be tested in the stable.
28. kesäkuuta 2026
Vastaus yritykseltä Top Of The Clops
Thank you for the review Sue - so glad you are happy with it
Love the headcollar but the delivery…
Love the headcollar but the delivery took 11 days
5. kesäkuuta 2026
Vastaus yritykseltä Top Of The Clops
Hello thanks for your review and for shopping with us and we are glad you like the Headcollar. As per the website t’s&c’s, the little icon on each product page and the order confirmation email it can take up to ten working days to deliver items. We met this, your order was made 29th May and was delivered on 9th June (8 working days). We hope if you order from us again that we can get your order out to you quicker next time. Thanks so much
SCAM
SCAM. Purchased a rug over 3 weeks ago no sign of it. I emailed, whatsapped and used messenger no reply. £45 down the drain!!!
4. toukokuuta 2026
Oma-aloitteinen arvostelu
Excellent service
Fast delivery, lovely products.When I did have an issue with a previous order, it was sorted quickly and product arrived in time,happy days.😀
7. huhtikuuta 2026
Vastaus yritykseltä Top Of The Clops
Thanks for the review Jeanette - so pleased you are happy with things
Faulty Sheldon Mini Shetland
I’m very disappointed with this mini Shetland head collar. I only started using it today and by the second use this afternoon the metal clip had already snapped.
It’s a real shame because the collar itself is lovely and fits my Shetland very well. Unfortunately the quality of the clip has really let it down. Because it broke while I needed to bring my Shetland in, I had no choice but to temporarily hold it together with a cable tie.
I’ve sent an email with photo evidence and I’m hoping a refund can be arranged. It’s frustrating as this would have been a great head collar if the hardware had been more durable.
8. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Top Of The Clops
Hello - so sorry about this fault. Once you alerted us to this we spoke to the manufacturer. They have never known this to happen with these but occasionally faults do of course still occur. We offered you a replacement or refund. You opted for a refund which we have completed for you and provide you with a £5 gift card to apologise for this faulty item. Thanks for your review and bringing this to our attention.
Highly recommend!
First time ordering and very pleased. Katie went above and beyond to find me what i was after. Best customer service ive received.
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Top Of The Clops
Thanks for your review Becci so glad you were happy with everything
I ordered a couple of wolf wear thermal…
I ordered a couple of wolf wear thermal gloves. They are warm and arrived in time and Katie was very accommodating and kept me informed with delivery.
23. tammikuuta 2026
Vastaus yritykseltä Top Of The Clops
Thanks so much for your review Gina - so glad you like the gloves and were happy with everything
After a mix-up and delay with the item…
After a mix-up and delay with the item , nothing was too much trouble for Katie to compensate and rectify the issue.
I received my product within two or three days.
Very pleased with my purchase and with the service provided.
18. tammikuuta 2026
Vastaus yritykseltä Top Of The Clops
Thanks for your review - glad we were able to sort everything out satisfactorily
Vastaus yritykseltä Top Of The Clops
Thanks so much for your review Steve. So glad you are happy with everything
Seems to have a massage effect
Only used it once and seems to work pretty well plus my horse didn't mind me using it on her face and she hates her face brushing so big win for me.
9. tammikuuta 2026
Comfortable And Very Practical
From the point I ordered I felt that the sales team were client focussed, as they immediately contacted me to advise that it would not be possible to get their product to me pre-Christmas. This was not an issue (as it wasn't a present), but it sent a clear message that they value their clients and communicate properly.
The boots themselves were for my wife who has nothing but praise for their comfort, practicality and quality - and she is not easy to please!
So, if you are looking for good products at a reasonable price, all supported by a user-friendly sales team, then I recommend Top Of The Clops to you.
20. joulukuuta 2025
Vastaus yritykseltä Top Of The Clops
Thank you so much Gary for your review - we are so pleased that you were happy with the customer service and the boots themselves. Happy new year
Great communication
Great communication, what I ordered was out of stock however as soon as it was available it was posted out to me in good time!
Great service
18. joulukuuta 2025
Vastaus yritykseltä Top Of The Clops
Hello Wendy thanks for your review - so glad you were happy with everything
Vastaus yritykseltä Top Of The Clops
Hello Gemma. Thanks so much for your review. So glad you are happy with these
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