TOMS (US & CA) Arvostelua 

Customer service puts you on hold for 30 minutes plus. No resolution to issues. I've called 3 times and haven't been able to get a response. I was put on hold the first time for over 30 minutes, hanged up and called again and the line randomly started cutting in and out. The woman told me she'll call me back immediately and didn't until 15 min later and I missed the call. Called back and again and was put on hold for over 15 minutes. I am working full time and can't be on hold for a long period of time. They need to resolve issues quickly.

Update 2: Frankie called me and made everything right. I truly believe this is a good company with good people! Thanks TOMS!

Update: I need someone to call me.

My experience with TOMS has been nothing but disappointment. I am now on my third order because the first order I received wasn't the shoes I ordered. The second replacement order I made was somehow lost. Still unknown as to where that is. And then I was forced to wait 7 days past the delivery date just to "see if it would come." But when I went to track it there was no new delivery date, so obviously no one knew where it was. So then I made the third order which I am still waiting on. I also requested to speak with a supervisor because this process has been wildly unprofessional. And when I missed the call and requested him to call me back he said he would call me back that same day and guess what, he didn't. My original order date was September 30th and it is now October 21st and I still do not have the shoes I ordered. All I want is for someone in higher management to have the decency to talk to me and figure out how to make this better.

I just received my order today. I ordered 2 pair of shoes for my granddaughter. One pair look like they had been worn before, possibly a returned item. The tag wasn't attached to the shoe like the other pair, it was placed in the bottom of one of the shoes. The paper in the box was ripped. I didn't make this purchase to receive used shoes, or at least they should have been inspected before mailing them out to a customer. Very Disappointed.

Your service not good enough..

I ordered shoes over a week ago and when I check the status they say processing I guess they need to process for a long time. This company is a joke like really you are known for giving a pair of shoes every time one pair is purchased. What about the people purchasing when do we get our shoes? I will never purchase another pair of toms.

Shoes are very pretty but sizes are not standard. I am size 10 , bought 2 pairs one fit the other one two small.

Der zweimalige Kauf war dank dpd eine katastrophale Erfahrung. Die Schuhe selbst kann ich leider nicht bewerten, ich habe sie nie gesehen. Einmal ohne Zustellversuch in einen entlegenen Paketshop gekarrt, beim zweitenmal wo-auch-immer abgelegt und verschwunden. Einen dritten Versuch wird es nicht geben. Schade.

Return cost is something I though does not exist anymore !

Complete rip off! I ordered shoes with free postage. It says on the website if you are between shoe sizes to order the smaller size as they will stretch. I ordered my usual size but can’t even get them on my feet they are so tight. Went online to organise a return, only to find out it will cost almost £7 to return them! Nowhere does it tell you this when ordering. Will never buy Toms again.

Ordered UK size 7, my feet were measured last year as UK 7.5. They are way to big, their sizing is wrong! Anyway I thought I'd change them for a size 6, then found it was going to cost me £6 to send the oversized ones back. I'm sorry guys but you've lost a sale, no way I'm going to buy the size 6 now after being ripped off for the return postage when I ordered the correct size but suffered due to your weird sizing.

Never will I buy TOMS again!
Bought x3 pairs of shoes from them, went on the website to track the delivery and UPS said delivered - they had delivered to a random corner shop.
When we went to the shop they said the parcel wasn’t there, argued with my other half and when my other half looked at the parcels (that we’re just sat in the middle of the shop) my parcel was there. (This shop is renowned for stealing lottery winnings etc from customers)
When I got the items home I couldn’t fit into 2 of the shoes comfortably so decided to return them only to find out it will cost me £6!! No where does it say when you buy them that a return is £6 and there is no option to take them to a store for a refund 🤬

Complete rip off! I ordered shoes with free postage. It says on the website if you are between shoe sizes to order the smaller size as they will stretch. They arrived and can hardly get them on my feet they are so tight. Went online to organise a return, only to find out it will cost at least £6 to return them! Nowhere does it tell you this when ordering. Will never buy Toms again.

Seriously...I paid a small fortune for a pair of size 9 shoes that were a size 7 AT BEST! Only to be charged a mint to return them. Never Again!

£6 minimum to return shoes you have no idea will fit until you try them on? Absolutely criminal. Focus less on vegan shoes and more on helping customers buy your products!!!

Ordered three pairs of shoes in Canada, they were all of poor quality and were not true to size. It is costing CAD$26 to return. Not acceptable, and now I’ll be sure to let anyone know that I can that Toms is too cheap to offer great customer service. Do not order from them unless you have tried it in the store first.

They state in their returns that buyer pays fro refund, this is far enough, but they don't mention how much this costs and then slap you with a £6-£7.10 charge when you do go to refund. They also don't give any other option! They also state this is because postage to the Netherlands, but my returns label states the parcel is going to NORTHAMPTON! This is disgusting, will never use them again!

I placed my order July 6th. I called customer service July 15th, since I still hadn’t received an email that my order had shipped. The next day I got an email saying my order has shipped. It is July 26th, and when I track my order, all it says is “shipping label created”. So, almost 3 weeks later my order hasn’t even shipped. I’ve already been charged and paid for my items. Almost feel like Toms has stolen my $. BTW I can only call their customer service while I’m @ work, because their hours are M-F 8-5. Smh, do better Toms.

I ordered a pair of shoes on July 6th and they're not scheduled to deliver until July 22nd. Over 2 weeks , that's ridiculous. I will never order anything from this company again.

Absolutely no idea that it would cost me nearly £7 to return shoes to Toms. They make no mention of this cost when you place an order. Will never order from them again. What a rip off!

Tom's double shipped me under 2 different order #s and charged me twice including shipping when I contacted customer service about this for a return authorization I was emailed a return label for free shipping but they would not refund the shipping on the 2nd order which I did not even place. Which I found to be disreputable
Ellen