TOMS (US & CA) Arvostelua 

Their customer service sucks! I made three calls and spoke with three different people all promising they would have a supervisor call me within 24-48 hours. I never received any calls. The third call I made I spoke with Richard and he not only told me I would receive a call from a supervisor , but he would follow up with me via a phone call to see if a supervisor had called. THAT NEVER HAPPENED ! The worse customer service ever!!

So i ordered 3 shoes from toms.com suppose to be delivered by usps which they didnt , toms has said i will lose the money on my order because they wont be able to reshipped the items ! Even after i told them I contacted usps about this and have a case number and all. NEXT TIME REQUIRE SIGNATURES FOR YOUR SHIPMENTS!!!!!!!!!!

I purchased a pair of TOMS shoes at retail. After not wearing them very much, the uppers began to seriously delaminate to a point where I could no longer wear them. The soles looked like new - little to no wear. I inquired with TOMS about this premature failure and, when they found that I had purchased the shoes at a retail store, they told me that they souldn't do anything without a TOMS order number and that I should go talk to the retailer. TOMS provided absolutely no customer support nor did they even attempt to show any responsibility whatsoever for the lack of quality in the product. With that experience, I have sworn off even thinking about buying any other products from TOMS.

I ordered two pairs of shoes and they took forever to be delivered. And once they were delivered one came in men’s size. I can return them but I can’t exchange them for the correct size. I will not be purchasing from them again nor would I recommend. This was my first and last time trying out toms. I also find it extremely weird that I can not leave a review directly on their site.

So upset at Tom's. Ordered 10 pair of shoes for Christmas gifts and 2 pair did not fit --can't return them because I am past the return window -talked with 2 agents and they are just 'sorry'!! I ordered in November when I was doing my online shopping and now I am stuck with shoes that nobody can wear!! Guess I learned my lesson with them.

I remember when Toms was a good company. I ordered two pairs of shoes in spring of 2020 and neither shoe were even close to correct fitting. Strange enough, but then again in fall 2020 I ordered more shoes with the credit I was given from Spring and dealt with customer service and they sent a men’s shoe instead of a women’s. Still waiting to get this figured out. Customer service agents I have dealt with are clearly not properly trained. They have trouble finding orders and one says one thing and another says something different. Very frustrating!!! I will not buy from Tom’s again

Toms refunded my return after a month although I did have to chase.

I got an email saying my shoes were delivered. They were not. After a lot of runaround with UPS/USPS/my apt. complex, I called Toms. The rep who answered was Afia. She was AMAZING! She was polite, understanding and helpful (I was quite manic as the shoes were a Christmas present for my daughter.) Afia checked my order, updated all my information, sent me out a replacement pair, expedited the shipment, and gave me directions on what to do if they didn't arrive on the expected day. She was friendly and kind. Every company should have customer reps who are as wonderful as her.

I purchased a pair of TOMS booties at a retail store in another state. After wearing about 6 or 7 times I noticed that the seam along the top was splitting on both booties. I contacted the company and was told via email "We're listening". I thought they would be concerned about the problem as the booties had little wear and they are still selling them on line for $139.95. Even though they are last year's style. I was informed that I would need to contact the store where I purchased them. I sent two more emails and received the same "We're listening" response. With no response to either one. It took five days for them to respond to my first email and only did so after I contacted them again. I even sent a photograph of the booties showing the seam splitting.
I have several pair of TOMS shoes in my closet - I will not be adding any more and plan to post on social media (over 500 followers) and ask all of them to share. I am very disappointed in this product, but even more so in the company's response....

Wish I had read the reviews before placing an order. I have used Tom's purchased from a retail store for many years with no issues. Decided to order a couple of pair from online store of the same size, and they fit small. When I try to return I have pay for return label with tracking, which is half the price of shoes. Not a good shopping experience at all.

Bought the cutest pair of wedge sneakers from the TOMS website. Size was good and the shoe was as advertised. It was my first order from TOMS. After wearing the sneakers a couple of times the pull tab along the back broke off on one shoe. I called to exchange them and was told since I've worn the shoe (even just 1 time) they are not able to help me at all. Seriously?! BUYER BEWARE!! They don't have any satisfaction guarantee...so, if your shoe is defective and you've worn it - your stuck with it. I wish I would've known this as I would've bought a brand that would at least guarantee their product for 30 days.

If I could give a zero I would.
I saw Toms surprise sale and decided to order TOMS for the first time. I ordered 3 shoes that are size 5 (I wear size 5 with Adidas, reebok, party heels, etc). The website keeps saying their shoes are true to size. But the shoes came 2 soooo small my feet can’t go in all the way and 1 so big I have an inch space.
So I called and asked regarding this problem. One of the customer service politely told me that she only buys her shoe in store so she could try it. Seems like she is telling me NOT to buy from TOMS website, because TOMS is the only company with this sizing problem while claiming “True to size”.
Anyway, I’ve been requesting to talk to a supervisor or manager and they were in a meeting and were still in meeting after 3 hours. The customer service told me that I will be receiving a call back but haven’t received any call back.
So....in conclusion bad customer service, bad sizing, and bad management.

Finally got a call after 54hours of business day from the manager who let me return the shoes that didn’t fit nicely.
It was a hassle but at least I won’t end up with 3 pairs of shoes that don’t fit.

I bought a UK size 4 and got a size US 6B that’s not even a US size 5 which is what I thought I’d be getting plus they look really tiny - who is making their shoes? Little shoe people? And now do I have to pay again to return their mistake? It’s already been tedious and long having to return a wrong size for my son’s shoes, I have not experienced a company that takes so long to refund, do they realise this puts a lot of people off as new or returning customers, reading other successful reviews I guess we’re the unlucky ones!! Plus on their website they state their shoes are medium wide they look very narrow, twice bitten by this company shame heard so much good about them.

I ordered toms for 1st time off their website, unfortunately I didn't know of final sale. I called later in day before my order even shipped and it was processing still not sent yet. I asked for supervisor and representative said 3 to 5 days i would get call back. By then my order would be sent that i needed canceled. Yes it was my fault for not realizing but why can't they cancel an order not sent just processing! Terrible customer service. I will NEVER order from them again.

I returned the shoes since the size isn’t correct. The return has delivered to them more than a month ago but I did not see my money got refunded. I called customer rep and asking for a refund 2 weeks ago and she said she will process it. However, I haven’t received my money yet. I’m very disappointed!

They received my return of FOUR pairs of toms October 9th!!! No refund of $200.00 and return activity says returns not eligable!! These were NOT on sale or final buy only!!

Purchased a pair of TOMS through official website. The shipping took over the week, wich was ok, i was not in rush. The shoes well made, looked nice, but unfortunately I needed size up. Soo here my nightmare stars.. its been delivered October 10, still no refund. Called customer service 3times, the lady with nice polite voice told me your money is on a way. Still no refund. Its a shame that such a big company, having poor costumer service and I guess they not doing any refunds and its all just a frought. To be fair after forth phone call TOMS finally returned my 80$. Will never purchase again, even at the store👹.

My sister used to wear her TOMS every day. She always swore they were so comfortable, but I hated how they looked and made fun of her every chance I got. When our family lost her a few months ago I took all of her shoes. I have now purchased 3 pairs of my own TOMS because they really are comfortable. Thanks for being my sister's favorite company. It feels like she is still here with me when I wear your shoes.

I asked for a return from and I am still waiting for my return. The item reached the warehouse more than 13 days ago. I called last week and said wait for this monday and we are Wednesday. I thought they have a pretty efficient system for returns so I don't have to chase you for a little more than a hundred dollars purchase. I called ago today they are starting an investigation. Why is so hard to issue a refund.

I now have bought shoes from TOMS four times and can’t wait to get more. Each pair of shoes are just lovely and well made. I have found them to all fit true to size. Shipping was fast and easy and shoes arrive neatly packed. Customer service is excellent. I keep referring friends and family to get TOMS now since I love them so much. Thanks for making such amazing shoes while being globally and community minded.