Tilly Living Arvostelua 

UPDATE 12/19/21: I received a very nice note from Customer Service. They notified me that replacement items have been sent.

I was so excited to order from this company! I ordered 3 of the 7 piece wooden utensil sets and a set of the gold candle holders. Two different utensils arrived cracked. Several other utensils were not smooth. One of the candle holders arrived broken in half. I have contacted customer service multiple times about replacements or a refund, and have received no response. Unfortunate as these were intended to be Christmas gifts. I will not be reordering...

I ordered the wooden utensils and Tilly says it shipped on November 1. The tracking info they have provided has had no updates since November 10. Today being November 25, and based on their website saying 7-10 days for delivery, I no longer expect fulfillment. You can only contact customer service via email and that experience mirrors the delivery experience. Amber is the name on the emails every time, and she just gives ambiguous answers and never addresses my direct questions. I have had no success at getting answers or a refund and at this point have no choice but to wait the 45 business days and dispute the charge with my credit card.
Edit: once again, the company does nothing but give inaccurate info. Even the last tracking update on THEIR website says USPS is waiting for the item from the shipping partner, but Christine is happily blaming USPS. I have also spoken directly to USPS and they have confirmed they have not received the item. Tilly is clearly a company of excuses and false information. Here is a copy of the tracking info so those who need accurate info can see what I am providing is accurate, unlike the info Christina is providing.
November 10, 2021, 4:19 pm
Departed Shipping Partner Facility, USPS Awaiting Item
GRAND PRAIRIE, TX 75050
Shipping Partner: A C I
Your item departed a shipping partner facility at 4:19 pm on November 10, 2021 in GRAND PRAIRIE, TX 75050. This does not indicate receipt by the USPS or the actual mailing date.
November 9, 2021, 10:00 pm
Arrived Shipping Partner Facility, USPS Awaiting Item
GRAND PRAIRIE, TX 75050
Shipping Partner: A C I

I received my order for two sets of wooden cooking utensils. Lots of blemishes on the wood and one of the spoons was splintered on the edge with a crack in it. The sets look ok for the price but I do not expect them to last very long. Paid alot for each set based on what I received. I won't order anything again from them.

** Edit: Customer service finally responded to my emails, apologized, and explained the error that happened. A new tracking number has been provided and the replacement is being prepared to ship. Other than this hiccup, I will say the product is beautiful and rate it highly. I am happy to see that this is on its way to being resolved and will update my review again once the promised replacement is actually received.

I received my order with a cracked spoon and messaged them to have a replacement sent out. They were great with their replies and said they’d send a new one to make it right but I never received it. After waiting several months for the replacement to come, I messaged 3 times asking for help tracking it down with no reply. I hate to leave a negative review but maybe this will get someone’s attention to reply.

They are also not straight forward on their product. If you ask where it is made, they reply every time with the material used.

The place mats are easy to clean. Would buy again.

I use at least one of these spoons daily. I love them!!!

Love these spoons! We use them everyday!

Love these spoons! We use them everyday!

I love these so much. They are smooth, beautiful & hard working kitchen tools. I especially love how well they work with Teflon pans. They look so nice in my counter storage container. I’ve used wooden utensils for years and these are by far the most attractive ones I’ve ever had.

These are excellent quality and value for the price. I’m washing them by hand, not putting them in the dishwasher, but they clean up very easily. They have gotten a little darker as I’ve used them more, but they’re holding up well. The size and variety are just right for daily use.

I was really impressed with the professional and prompt responses I received from Tilly Living, which ranged from enquiries about the products and shipping times. I'm really happy with the products I received, they were as described and arrived quickly. Thanks!

Working from home more often now as a result of the ongoing Covid uncertainty, I thought I'd spruce up my home office desk a bit. Purchased the classic desk mat and desk organizer and I love both of them. The mat allows for far more freedom than the customary small mouse pads. While the organizer has really helped reduce some of the smaller clutter I had everywhere. I will keep an eye out for new products in the future too.

Great products and delivered within stated times frames!

First time customer and the experience was great! I love how our family could each choose the colour placemat/coaster set that we wanted and it matched well together on our dining table when we got them. What was surprising was how great the quality was. We’ve had cheap placemats in the past that couldn’t survive our son. We’ve been using these for a couple of weeks now with multiple wipe ups a day and there has been no fading or damage to the placemats which we’ve found with the last few we’ve purchased elsewhere.

Cannot be more happy with the quality of products received. Faster than expected deliveries. Will definitely be returning for more quality purchases!

I received some placemats that had imprints of the coordinated coasters on them and was missing one coaster in the order. After notifying the company and asking how I might reduce the imprint, the company was in contact with me on a daily basis. They gave me a suggestion on how to decrease the imprint, but when this did not work, they offered to send me new sets. I feel they were responsive and did the responsible thing to make this right. The placemats and coasters are a really cool design so I am glad this worked out.

I got the metal wine goblets for a bit of Christmas fun. Now my partner and I use them all the time. Good for a fancy bit of afternoon water! The shipping was a bit slow, but not unbearable. Would buy again =]

I bought the teak utensils and mid-century style placemats from tillyliving. I was very happy with the products when they arrived. It looks just like the pictures and are great quality.

I had a small question about the size of the utensils that was answered quickly, so happy with their customer service.

Item arrived within the specified time frame so no complaints there - shipping was free so how can I complain?!

The styling and range of products matches my home aesthetic beautifully so I will definitely be making another purchase.

Awesome product quality and fantastic customer service/experience!

Their dedicated help desk team helped point out the track my parcel page on their website. It was easy to see that the parcel took about 6 days to arrive in the country and was then handed to USPS.

I appreciate the way they put emphasis on how customers are protected during transit and it really does feels like customer satisfaction is their number one priority.

All in all highly recommended.

The images in the Facebook ads caught my eye for some placemats that were just what I was looking for. The order process started as expected and then it got weird. The order confirmation was a text, not an email or a pop up window - then the alarm went off in my head - scam?
I chalked it up to "I should have known better than to buy ANYTHING through a Facebook ad" and just hoped something would arrive.
Weeks went by and I would follow the reply link and somehow I landed on a tracking link from an unknown shipping company on the other side of the planet. It did not look legit.
Eventually my package arrived, weeks later.
The quality of the placemats is good, the style is just what I wanted. It just took a LOT of time for the delivery to arrive. After digging into the site I found their shipping terms and the expectations are written, not blatantly obvious for American delivery.