We ordered a control board for our RV refrigerator. It took a month to receive it. We had travel plans so ended up having the fridge repaired by our local rv dealer. I called and spoke to Brian, who... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ordered a replacement shelf for my RV fridge. Got an email saying it was delivered. It was not. Emailed customer support and they said to ignore that email, it was from a third party. A day later, th... Näytä lisää
Yritys on vastannut
The part was correct and works great. Packaging needs a bit of improvement. The ESD bag meant to protect the component was not taped shut and by the time it got to us, it was just lying in the box not... Näytä lisää
I ordered a circuit board and control panel. The checkout was so smooth I figured I must have forgotten something. I thought it would be a week before the item arrived, but it was almost as fast... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
We pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.
Yhteystiedot
RV Fridge Guys | Seek Adventure LLC, 32043, Green Cove Springs, Yhdysvallat
- 800 712 8822
- info@rvfridgeguys.com
- www.thenorcoldguy.com
3,2
Keskitasoinen
752 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 58 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Have yet to speak with anyone have…
Have yet to speak with anyone have returned calls and text messages. I have left several messages with info. I have left detailed message with s/n year and problem NO REPLEY
29. heinäkuuta 2025
Vastaus yritykseltä RV Fridge Guys
James, it shows this was requested to be cancelled and was removed from the queue. If you still need help, let us know.
Vastaus yritykseltä RV Fridge Guys
Unfortunately the part was discontinued and we ran out of inventory at the time of order. Really sorry about that!
Great customer service
The wrong part was sent but customer service was quick and responsive about getting the correct one sent.
28. kesäkuuta 2025
Vastaus yritykseltä RV Fridge Guys
Glad to hear it was worked out!
Phone Contact
On-line ordering was very difficult. Had to call in for assistance and while I did get the order placed, the customer service representative was obviously not happy with my questions.
26. kesäkuuta 2025
Vastaus yritykseltä RV Fridge Guys
Rich, really sorry about the experience! I hope you received the part ok.
Customer assumes full risk for ordering correctly
The help is knowledgable and shipping is timely. However, the customer is responsible for ordering the correct part. They do not pay for return shipping to Exeter PA their only return center. The cost to ship may be prohibitive compared to the cost of the part depending on your distance from PA. When I asked I got the following response "Shipping is expensive. We lose money on shipping for every order, as you can imagine. We don't make money off returns, that's just the cost of making a mistake in ordering the wrong part". You the customer assume the full risk of ordering the correct part.
2. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä RV Fridge Guys
This is partially true, Bruce. If the customer incorrectly orders a part, it is on the customer to return the part to us. If however, we ship you the wrong part, we are more than happy to correct the mistake to get you what you need.
If you have questions about whether or not a part will work with your application, simply reach out to ask and we can go through it with you either over the phone, our chat, or Email.
They were on top of it almost right of…
They were on top of it almost right of the bat.
I'd use him again.
Thank you
26. kesäkuuta 2025
Vastaus yritykseltä RV Fridge Guys
Glad to hear it, Bill!
Check inventory vs what's listed.
I've ordered a part that was listed as available, got a refund without any explanation. When I've called, they've informed me that the part was discontinued for years... they didn't even know why it was listed.
29. kesäkuuta 2025
Vastaus yritykseltä RV Fridge Guys
Christian, it looks like we sent an Email with an explanation of why we had to refund, maybe it got filtered by spam? Regardless, really sorry we could fulfill the order for you.
Brian who helped was very courteous and…
Brian who helped was very courteous and knowledgeable of the part I was looking for.
27. toukokuuta 2025
Vastaus yritykseltä RV Fridge Guys
Glad he was able to help you out!
Your company produced the product I…
Your company produced the product I needed for my refrigerator when no one else had it so thanks once again
27. toukokuuta 2025
Vastaus yritykseltä RV Fridge Guys
So glad we could get you back on the road!
Poor communication, unreachable and non-responsive.
Tried ordering a part that was listed as in stock, but then received an email that it would be on backorder and typically take 2 to 3 weeks. Over a month later and I have not received an update. The company does not answer their phone and all voicemail is full. I'm just trying to get my money refunded at this point or I'll report to the credit card company.
27. toukokuuta 2025
Oma-aloitteinen arvostelu
Refrigerator Replacement Part
Easy to find the part I needed on your website. Quick and easy service to place order and timely delivery.
27. huhtikuuta 2025
Vastaus yritykseltä RV Fridge Guys
So glad to hear you had a good experience!
Quiqkly received the unit however the…
Quiqkly received the unit however the packaging could be improved since the box received was in rough shape. Unit seems undamaged…
Thanks
27. huhtikuuta 2025
Vastaus yritykseltä RV Fridge Guys
Thank you for the review, we'll look into improving the packaging.
Vastaus yritykseltä RV Fridge Guys
Thank you!
I placed an order around 10 weeks ago…
I placed an order around 10 weeks ago and still don't have it. Would not recommend this company because I think its just a scam unfortunately..........
18. helmikuuta 2025
Oma-aloitteinen arvostelu
Still Waiting
While your staff have been somewhat helpful, we still do not have the product we ordered and we have received no updates or additional contacts other than these request to rate our experience and the product.
1. huhtikuuta 2025
Vastaus yritykseltä RV Fridge Guys
This was delivered a while back, Connie. This was a special order and it looks like it was delivered in the estimated time frame. If you need help, let us know!
I still don’t have the product
I still don’t have the product. I should have been told that it was back ordered when I placed the order.
29. maaliskuuta 2025
Vastaus yritykseltä RV Fridge Guys
This was requested to be cancelled twice, Mark. I am not sure of the details but if you need assistance, please reach out to customer service.
Tried several times vis email and phone…
Tried several times vis email and phone calls to get info to return an item and got zero response
30. maaliskuuta 2025
Vastaus yritykseltä RV Fridge Guys
I am not seeing a return request, Fred, but if you need to get something back to us, please fill out the form at the link below:
https://rvfridgeguys.com/return-request/
They were very professional
They were very professional, and Armon took very good care of my appliances, he was maticulous and took the time to make it perfect. Michael the owner was professional on the phone in setting up my apointment and lisened to my needs. I would definatly refer them to others.
24. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä RV Fridge Guys
So glad to hear it!
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