The Electronics Warehouse Ltd Arvostelua 

Buying a tv can often be a task fraught with stress. Fortunately this was the opposite when purchasing our Frame TV from The Electronics Warehouse. Other than the big money saving, questions before purchase were answered and after sales care was pleasing. I would definitely recommend them to would be customers.

Chris - Ledbury

Absolutely fantastic service! Great products and excellent staff who are happy to help. Delivery was also in good time! Will definitely be buying from you guys again in the future. Thank you so much!

Our tv was quickly delivered without any problem. It was a lower price than anywhere else. It was as described

Excellent product and speedy delivery, would most definitely buy from here again 👍🏼

Good products and quality, the tv is refurbish but is comes like new.

From start to finish the whole process was easy and efficient. The team were very helpful and advised me on what tv was best for my preference. Good price and service with a smile is all anyone can ask for and that is what I received. Thank you very much.

Ordered a QLED tv & from start to finish communication was excellent,I did my research & this was the cheapest tv online, excellent quality & no issues with tv.would definitely recommend them , 5 star product & service.

Very pleased with my product. A Fast delivery and helpful customer service on setting it up. Very good prices

Purchased a tv at a great price good communication from Adam and delivery arrived in the time ssstex happy customer.

No goods No communication
Ordered a TV. Had dispatch email and that was that. Have started credit card dispute. Avoid

Sent the wrong item and it wasn't new. Eventually collected it but they are now ignoring emails and keeping my money.

So no product or money for me.

Delivery disaster from courier that was very ill handled by the vendor. When ordered I did not receive any details nor were able to provide order instructions. First email was ignored. TV never showed up, conflicting courier stories and vendor finally agreed to take the shipment back from courier depot. Got confirmation from vendor they contacted courier and I would get refurnd once they received the goods back. Much to my surprise courier showed up 4 days later with the TV. I felt I was lied to so accepted the TV since it was doubtfull I would ever get a refund in case I rejected the delivery.

After ordering my new Samsung TV from this company a speedy response confirmation email was received, that the item had been dispatched and I would then receive an updated email re delivery from their delivery supplier Furdeco.

Which was received the next day stating awaiting a date, this never actually changed so I phoned Furdeco 6 days later as not heard anything. After waiting 7 minutes on the phone I was just told it was in the planning stage and would receive an update when available. I then had to speak again to EW to change delivery and contact number and the person I dealt with was a very helpful chap called Geoff.
I would have given 5 stars, but believe EW are being let down by their delivery company and need to possibly look at alternatives.

Regards Eddie

Product not received, no delivery attempted and yet would not give me a full refund

Very slow to despatch, then told the courier would send me tracking details and I would receive the item within 7 days.
When there was no sign of the item (and no tracking details had been received) I contacted The Electronics Warehouse who were very slow to respond. They did eventually send me tracking details which said that an attempt had been made to deliver on 24/11 but the parcel was refused (well I was out all day - so certainly didn’t refuse the parcel and also no calling card was left). On 27/11 the item was shown as out for delivery and then returned to the depot due to ‘insufficient address’ and then it sat at the depot for a further week.
I can only assume that The Electronics Warehouse had not labelled it correctly, despite the fact the invoice showed my full and correct address, otherwise Parcelforce would have delivered it to me as they have done with many other parcels.
This item was meant as a present as I knew it would now not arrive on time, I had to order it from somewhere else at enhanced cost with expedited postage.
I emailed The Electronics Warehouse to advise I was cancelling my order and requesting a full refund. However they retained £10 as a ‘changed mind’ fee. Well I only ‘charged my mind’ as there was no way for me to receive the item at all. It seems very unfair that I should lose out by £10 when no attempt was actually made to deliver this parcel to my address.
The customer service is appalling and very slow to respond. I certainly will not be using them again and I cannot recommend them to anyone else

Super value, well packed saved £50.00 a little slow delivery but within adivesd time

Not happy with delivery time, initially I got an email from parcel force saying its dispatched on the next day of ordering. After almost 5 days (weekend included) I chase up for an update and I was told it will be dispatched today. I feel If i didn't chase them up I will still be waiting for my soundbar speakers. Its expected to be delivered toady so let see...

ALL GOOD, GO FOR IT… really good service I received… I saw an item I was going to buy at the shops for a fraction of the price… I was hesitant.. I swayed both ways and eventually phoned up to see what was going on… really glad I did… they get stock from big companies that customers have opened and returned… I ordered a tv soundbar with subwoofer.. when I received it I could tell the box had been opened and the soundbar itself had been opened but the rest was totally untouched…my thoughts were someone has had that out realised it’s too big and sent it back… and I’m glad they did because I got it from them for a steal…
Trust the ratings in the site, they say what condition the items are in… do it

I have bought the product and it hasn't delivered. I have called the Furdeco courier and cancelled since they haven't deliver the tv. Furdeco sent an email and confirmed it's been cancelled but The electronics warehouse ltd not refunding my money since they are saying they haven't received the product back. It's been almost three weeks and they are not doing anything but trying to steal my money. I have reported to police and bank. DONT BUY ANYTHING FROM HERE.

Great Item with very fast delivery
Delivery people didn't speak English and was quite rude

Ordered a TV with them as considerably cheaper than everywhere else. Didn't read the reviews before purchase, and pleased I didn't, quite a few negative, but that wasn't my experience. TV arrived less than a week of order. Did ring to see progress and was told it was with the courier. Next day they made contact. Only think I would say, would be good if they could give an estimate on their site re delivery, or offer the option to pay for delivery to get quicker. We were fine was urgent, but might be for others.