The Electronics Warehouse Ltd Arvostelua 

283
TrustScore 4/5 tähteä

4,2

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

The Electronics Warehouse are a great company to deal with. I was hesitant at first to order from them but I am glad I did. A great television at a great price. A seamless experience from ordering to... Näytä lisää

Saanut 5/5 tähteä

Ordered 2 large Samsung TVs which were delivered well within the estimated time. Order tracking was very good and driver called when 30 mins away. Would definitely use again as these TVs were the lowe... Näytä lisää

Saanut 1/5 tähteä

Ordered a television for my new home 10 days ago . Initially the dispatch looked good but the electronic warehouse choice of delivery drivers somehow delivered the wrong tv then 2 days later collected... Näytä lisää

Saanut 5/5 tähteä

I bought a graded Samsung OLED tv. I asked them what ‘ graded’ meant and they answered really helpfully straightaway. Basically a returned item that has been checked by them and Samsung and signed off... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. TV-myymälä
  2. Elektroniikkaliike

Erilaisten ulkoisten lähteiden tuottama tieto

The Electronics Warehouse has 12 years’ experience in the Electronics industry, buying large quantities of consumer Electronics from the manufacturer. Our power to buy this stock in bulk means we are able to pass on great savings to you. We also a special place in the TV market because we buy televisions that can no longer be sold by the High Street retailers we buy them from. These TVs are classed as ‘Graded Products’ and include end of line/discontinued TVs, TVs with damaged packaging, surplus stock and 14 day customer returns.


Yhteystiedot

4,2

Hyvä

TrustScore 4/5 tähteä

283 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 30 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 2 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,2

Kaikki arvostelut

(283)

64 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Product was as described (TV)

Product was as described (TV), Delivery team were great. No issues at all

9. syyskuuta 2021
Oma-aloitteinen arvostelu
The Electronics Warehouse Ltd-logo

Vastaus yritykseltä The Electronics Warehouse Ltd

We're very happy to hear of your positive experience, thanks for your feedback and 5* review Harry. Best, TEW

Saanut 5/5 tähteä

Took a bit of a risk on ordering a new…

Took a bit of a risk on ordering a new Samsung Soundbar from TEW (2021 model), received it promptly and through a well tracked delivery service. Soundbar was new although missing a mounting bracket which they sent me very promptly. Have to say my expectations were not very high, but TEW delivered and I will buy again and can highly recommend.

15. elokuuta 2021
Oma-aloitteinen arvostelu
The Electronics Warehouse Ltd-logo

Vastaus yritykseltä The Electronics Warehouse Ltd

Many thanks for your 5* review and great feedback, I'm happy we could help assist with the wall bracket and glad to hear you'd recommend TEW.

Saanut 5/5 tähteä

I ordered from electronics warehouse

I ordered from electronics warehouse.
I thought i was buying a brand new product.
When i released i wasn't and these products was graded and asked for a refund,
thank you so much to Sophie.

your made it seamless for me and i got a refund no problem.

once again thank you Sophie.
if I ever buy from you in the future will do knowing you guys are very professional and understanding.

I recommend the electronics warehouse.

31. heinäkuuta 2021
Oma-aloitteinen arvostelu
The Electronics Warehouse Ltd-logo

Vastaus yritykseltä The Electronics Warehouse Ltd

Thank you so much for your wonderful feedback, we will be sure to pass it on. If we can be of any assistance in the future with your TV/ Electronics needs please don't hesitate to contact us. Best wishes, TEW

Saanut 5/5 tähteä

10/10

10/10

Great customer service. Great company, will use again for sure.

29. heinäkuuta 2021
Oma-aloitteinen arvostelu
The Electronics Warehouse Ltd-logo

Vastaus yritykseltä The Electronics Warehouse Ltd

Thank you for your 5 star review and sharing your positive feedback with us.

Saanut 1/5 tähteä

Ignored when it came to refund

Ordered a projector but when it took over a week for delivery I asked them to return and refund which they agreed. However, no refund came through and they ignored all communications. Joke is on them though as I just put a chargeback through my bank which they have to pay a fee for. Moral of the story, don't ignore customers.

20. heinäkuuta 2021
Oma-aloitteinen arvostelu
The Electronics Warehouse Ltd-logo

Vastaus yritykseltä The Electronics Warehouse Ltd

Hi Sam, Your order was placed on the 16th. You got in touch with us on the 21st regarding delivery and we managed to get the couriers to put you on the next days delivery slot- 4 working days after ordering. Delivery usually takes 3-5 working days so this was on schedule for our proposed times. We then cancelled the delivery when you asked for it to be returned and sent your refund request to accounts on the 23rd. I'm sorry that it took a little longer for them to process the refund, however we did get the money refunded back to you before the chargeback. Kind regards, TEW

Saanut 5/5 tähteä

100% recomended

100% recomended, Item came quick, match description, fully working. Thanks a lot

16. heinäkuuta 2021
Oma-aloitteinen arvostelu
The Electronics Warehouse Ltd-logo

Vastaus yritykseltä The Electronics Warehouse Ltd

Hello Michal, great to hear that you're happy with your TV, thank you so much for your review. Best Wishes, TEW

Saanut 5/5 tähteä

Great price

Great price. Delivered on time. We’ll package and the TV works perfectly. Thanks

29. kesäkuuta 2021
Oma-aloitteinen arvostelu
The Electronics Warehouse Ltd-logo

Vastaus yritykseltä The Electronics Warehouse Ltd

Hi Carl, thank you for your 5 star review, we are happy to hear of your positive experience, Kind regards, TEW.

Saanut 1/5 tähteä

Is my Samsung Soundbar second hand?

I ordered a Samsung Soundbar which they sold to me at £75 instead of list £99 and it arrived promptly but the package had clearly been opened and poorly resealed and the product had several Manufacturers Guarantee Void labels on it. Is it second hand? However the product is good and appears undamaged so I am taking the easy way out and keeping it but this my first order with them and I would never use them again

22. kesäkuuta 2021
Oma-aloitteinen arvostelu
The Electronics Warehouse Ltd-logo

Vastaus yritykseltä The Electronics Warehouse Ltd

Hi Joe, as advertised on the website, we specialise in graded products- which include end of line/ discounted items, items with damaged packaging (Item may come in a Brown non Samsung box), surplus stock and 14 day customer returns. Every one of our products carry a 12 month warranty, giving you peace of mind in your purchases. Any issues, or questions regarding your order, please don't hesitate to contact us at admin@theelectronicswarehouse.co.uk.

Saanut 5/5 tähteä

Excellent customer service

Great service - gave a delivery time slot was only a 3-4 hours one (not the whole day like some companies!) this was then updated on the day to a 1 hour slot, and the delivery was on time. TV was packed in original packaging and looked brand new from what I could tell, even though I paid £100 less than elsewhere. There was an issue with the remote - I sent an email and got a reply quickly, they resolved the issue extremely fast by sending out a replacement which I got within 2 days. Overall excellent customer service and would recommend this company if you’re looking to save some £ on electronic stuff.

20. kesäkuuta 2021
Oma-aloitteinen arvostelu
The Electronics Warehouse Ltd-logo

Vastaus yritykseltä The Electronics Warehouse Ltd

Hi Lex, Thank you for you 5 star review and feedback. I'm very pleased to hear you're happy with your purchase. Best wishes, TEW

Saanut 5/5 tähteä

Fast delivery

17. kesäkuuta 2021
Oma-aloitteinen arvostelu
The Electronics Warehouse Ltd-logo

Vastaus yritykseltä The Electronics Warehouse Ltd

Thank you for your 5 star review Sam

Saanut 1/5 tähteä

Worst nightmare

I will advise anyone thinking of ordering from this company to look elsewhere as they are not to be trusted. I ordered 2 65" TV's from this company and one of them was received faulty which i complained about within 30 days of receiving. I requested for a return and a refund of my money but they blatantly refused saying that all they can offer is a repair and not a refund even though they accept that i informed them within 30days of purchase that it's faulty. I reminded them of their policy as stated on their website that i have a choice of either choosing a repair or a refund but they refuse. I regret ever ordering from them as i am now left with a huge loss.

13. kesäkuuta 2021
Oma-aloitteinen arvostelu
The Electronics Warehouse Ltd-logo

Vastaus yritykseltä The Electronics Warehouse Ltd

Hi Tunde,
Your refund request was made after the 1 month window for a refund. We said that as per our returns policy we could arrange (and cover the cost) to bring the TV back to repair/replace but because the request was made after a month we cannot issue you a refund as per our returns policy.
You had also disposed of all original packaging so we couldn't have easily brought the TV back but we offered to send you a spare box again which we would arrange and cover the cost of. As your TV is under warranty, we are still able to repair/replace your TV.
Regards, TEW

Saanut 5/5 tähteä

I needed a tv very quickly ....

I needed a tv very quickly I was after a specific model they were so helpful and made the whole process so easy it was a pleasure doing business with them amazing saving amazing customer service highly recommend.

11. toukokuuta 2021
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I have received faulty TV from them.

I have received faulty TV from them.
Send it back and they said that screen was smashed during transportation. I used plenty of packing to make sure the TV is save for transit however there are refuse for replacement or refund. Beware this company is a Joke

7. toukokuuta 2021
Oma-aloitteinen arvostelu
The Electronics Warehouse Ltd-logo

Vastaus yritykseltä The Electronics Warehouse Ltd

Hi Radek,
We arranged the return and covered the cost of the courier ourselves to repair the dent that you sent us imagery of, however we asked that you used the original packaging. You sent your TV back in a none original box, with no polystyrene packaging and little to no padding for the TV.
The poor packaging resulted in the screen smashing in transit. As we said to you, per our T&C's - If the TV is damaged in transit when being returned to us due to insufficient/negligent packaging then the customer is responsible for the damage. If the damage caused results in a broken screen then we are unable to offer any refund.
We are sending back your TV at cost to ourselves, but we cannot refund for damage caused due to insufficient/negligent packaging.
Regards, TEW.

Saanut 2/5 tähteä

Very disappointed..the package was all…

Very disappointed..the package was all sellotaped up..box had obviously been opened..protective polystyrene had bits missing..control units envelope had been opened..wouldn't use again..do hope this television is new ?

25. huhtikuuta 2021
Oma-aloitteinen arvostelu
The Electronics Warehouse Ltd-logo

Vastaus yritykseltä The Electronics Warehouse Ltd

Hi Malcolm, So sorry to hear that you're disappointed with the packaging condition. As stated on our website, some of the graded products may come in none original packaging and will have been taped up as after we have thoroughly checked the stock. None of this will affect the condition of your TV inside. If you have any further questions please don't hesitate to contact us at admin@theelectronicswarehouse.co.uk and we'd be happy to help.

Saanut 4/5 tähteä

Great customer service

Great customer service. I have knocked off one star purely because of stock control. I ordered a different colour product that showed as in stock, but it turned out it wasn’t so I was offered an alternative colour with a discount. But all in all a great experience thanks.

16. huhtikuuta 2021
Oma-aloitteinen arvostelu

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