Poor communication and long lead time. Ordered a bottle of champagne and was notified from DPD local regarding the shipment. A few days on there was no update to the tracking. Contacted the Champagne... Näytä lisää
Yritys on vastannut
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I was visiting the UK while planning my daughter‘s wedding. I wanted to try a few different champagnes to decide what we were going to offer. The order process was very simple. We selected a pick up a... Näytä lisää
Yritys on vastannut
I’ve used The Champagne company a few times now for presents and they haven’t disappointed. Nice selection of Champagnes and chocolate gifts . Options for gift wrap / bags and written gift card are... Näytä lisää
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Excellent customer service. One item in my order was not available. But I received a lovely mail from Ellen, who apologised for the shortcoming and offered support in terms of a refund or alternative... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä The Champagne Company
Yrityksen kirjoittama
The Champagne Company and the website thechampagnecompany.com began trading under new ownership from 25th May 2024.
Responses to Trustpilot reviews and communications are now from and represent the new company Cador Limited owned by the Vin-X Limited family.
Responses to Trustpilot reviews and communications are now from and represent the new company Cador Limited owned by the Vin-X Limited family.
The Champagne Company
Yrityksen kirjoittama
- New Ownership - 25th May 2025
- The Champagne Company and the website thechampagnecompany.com began trading under new ownership in May 2024 acquired and owned by the Vin-X Limited family.
- Corporate Gift Service
- We provide an exceptional Corporate Gift Service for companies sending out gifts to Multiple Destinations at Christmas or on a monthly account basis.
- Free Gift Message
- We print your personal message on a gift card and enclose it with your gift.
- Luxury Gift Boxes
- We provide luxury gift boxes and hampers to wrap your selection of bubbles with chocolates and champagne flutes providing an extra layer of luxury for your gifts.
- Free Delivery Over £250
- We offer FREE delivery on all GB ex Highlands and Islands orders over £250. Order before 4pm for Next Day Delivery (Next Business Day)
Delivery Text Notifications
1 Hour Delivery Window
Keep informed of your delivery arrival with email or text notifications from our Courier with a 1 Hour Delivery window.
Yhteystiedot
Yhdistynyt kuningaskunta
- 0333 3585888
- info@thechampagnecompany.com
- www.thechampagnecompany.com
4,3
Erinomainen
10 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 92 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Will order again
Ordered two bottles of cognac and they were delivered within the time specified with no hassle and good packaging. Will order again from them. Must let you know the cognac is amazingly smooth and tasteful.
14. lokakuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Luap,
Thank you for your 5 star review. We are so pleased to hear you have been impressed by our packaging and service we offered.
We hope that the bottles on your order are thoroughly enjoyed, and we look forward to being of service again in future.
Best Regards,
The Champagne Company
It was very easy to order and delivery…
It was very easy to order and delivery was when they said it would be. The packaging was lovely and my husband was delighted with the present! Thank you.
14. lokakuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Anna,
Thank you for taking the time to leave us a 5 star review. We're so pleased to hear that you found our website easy to use and that our couriers also did a good job for you. Thank you for your feedback about our packaging also.
We hope that your husband thoroughly enjoyed his gift, and look forward to being of service in the future.
Best regards,
The Champagne Company
Vastaus yritykseltä The Champagne Company
Dear Martine,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Great product at great price really…
Great product at great price really fast delivery would use again
13. lokakuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Peter,
Thank you for taking the time to leave us a 5-star review. We are so pleased that you enjoyed the pricing and service.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us.
Best regards,
The Champagne Company.
Rare drink to locate
Rare drink to locate, swift delivery and nicely presented.
Competitive pricing
Great service thank you
15. syyskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Andrew,
Thank you for your 5 star review. We are so pleased to hear you have been impressed by the price and service we offered.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Great experience …
Really easy to find the Berri Estate wine. Arrived as stated and was extremely well packaged. Looking forward to ordering again.
10. lokakuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Lorraine,
Thank you for your 5 star review and feedback about the website being easy to use and comments about our packaging too.
We will feedback your kind review to our warehouse packing team, they do take pride in making sure the packing of your precious cargo is as carefully packed and well presented as possible!
Best regards,
The Champagne Company
Simple Website, good prices
How very simple to find what I was looking for, and one of the best priced on the market :)
We are a small charity and have purchased 2 x bottles of Bolly for auction prizes in the hope of raising some much needed fundraising for theeviedovefoundation.org
9. lokakuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Julie,
Thank you for your 5 star review and feedback about the website being easy to use and comments about our pricing too.
We hope your auction was a success, and we wish you every success in your fundraising for such an admirable cause.
We look forward to being of service in the future.
Best regards,
The Champagne Company
Vastaus yritykseltä The Champagne Company
Dear Michael,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Vastaus yritykseltä The Champagne Company
Dear Ian,
Thank you for the time taken to leave us a 5-star review.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us and we look forward to serving you again soon.
Best regards,
The Champagne Company.
Brilliant!
Brilliant! I don't like champmagne much BUT there is one bottle I love, so I ordered it from here. They contacted me regarding a customer service issue and couldn't be more personable. Brilliant service, price and drink!
16. joulukuuta 2024
Vastaus yritykseltä The Champagne Company
Dear Alison,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by the price and service we offered.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Very happy first time user…
Very easy website for a first time visitor. Great product range and competitive pricing. Excellent and very personable people on hand immediately when I needed a small amount of help. Will buy again - highly recommended.
6. lokakuuta 2025
Vastaus yritykseltä The Champagne Company
Dear A Mann,
We are so happy to see your first experience ordering from us was a success we look forward to you shopping with us again soon!
Thank you for your 5 Star review.
Best Regards,
The Champagne Company
Have not received one of the bottles…
Have not received one of the bottles ordered: Paxtons Jones Block Shiraz
1. lokakuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Prof. Lemmy,
Thank you for your feedback.
We have taken a look into this, and can see that the outstanding bottle on your order was sadly delayed within our stock network.
We can see that customer services have advised you of this, and offered you an alternative bottle or a refund for this bottle, however you have opted to wait for the bottle on the order.
Our customer services team are always happy to assist you with anything in the meantime.
Best regards,
The Champagne Company
Very efficient service and great price.
3. lokakuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Stephen,
Thank you for your 5 star review and feedback about the service we provide and our pricing.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us and we look forward to serving you again soon.
Best regards,
The Champagne Company.
Vastaus yritykseltä The Champagne Company
Dear Edward,
We are so pleased to hear you are happy with our service and a member of our Customer Service team did such a good job for you.
Thank you for the time taken to write such a great 5-star review. It is much appreciated and we will feedback your review to the customer services today.
We look forward to being of service again in future.
Best regards,
The Champagne Company
Nice selection, good website, easy to use
Nice selection, easy to order and arrived punctually in boxes of three- very well wrapped. I will be buying again from The Champagne Company!
30. syyskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Sonia,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by the selection available on our website and the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
The champagne arrived very quickly and…
The champagne arrived very quickly and packaged against a nuclear explosion. Thank you
29. syyskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Jennifer,
Thank you for taking the time to leave us a review, we are so pleased to hear that you were happy with the service we provided.
We will feedback your kind review to our warehouse packing team, they do take pride in making sure the packing of your precious cargo is as carefully packed and well presented as possible!
Thank you for shopping with us. We look forward to being of service in the future.
Best regards,
The Champagne Company
Effortless and huge range available
29. syyskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Jill,
Many thanks for your 5 Star review and thank you for shopping with us!
We're so pleased to hear you were impressed by our range of products and the service we provided.
We look forward to being of service again in the future.
Best regards,
The Champagne Company
Great for gifts!
Always my go to for a quick champagne order for gifts - delivery was super quick despite using the regular delivery. Great selection at lots of price points.
26. syyskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Amy,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by the selection available on our website and the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Extremely good service.
I had not ordered from The Champagne Company before so I telephoned to confirm a few details. The lady I spoke with was extremely helpful and ensured that my gift included a message. Although the particular champagne was on ‘next day delivery’, she delayed it so that it was delivered on the recipient’s special day. Thank you.
23. syyskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Sue,
We are so pleased to hear you are happy with our service and a member of our Customer Service team did such a good job for you.
Thank you for the time taken to write such a great 5-star review. It is much appreciated and we will feedback your review to the customer services today.
We look forward to being of service again in future.
Best regards,
The Champagne Company
How important is "cheap" to you?
There are certainly cheaper places, but how important is "cheap" to you? Product was perfect, the order was processed quickly and delivered professionally. They could probably do with not emailing me so often.... "unsubscribe" I hear you say!
26. syyskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Craig,
Thank you for the time taken to write such a great 5-star review. We are so pleased that you were impressed with our service.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us.
Best regards,
The Champagne Company.
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