Poor communication and long lead time. Ordered a bottle of champagne and was notified from DPD local regarding the shipment. A few days on there was no update to the tracking. Contacted the Champagne... Näytä lisää
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I was visiting the UK while planning my daughter‘s wedding. I wanted to try a few different champagnes to decide what we were going to offer. The order process was very simple. We selected a pick up a... Näytä lisää
Yritys on vastannut
I’ve used The Champagne company a few times now for presents and they haven’t disappointed. Nice selection of Champagnes and chocolate gifts . Options for gift wrap / bags and written gift card are... Näytä lisää
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Excellent customer service. One item in my order was not available. But I received a lovely mail from Ellen, who apologised for the shortcoming and offered support in terms of a refund or alternative... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä The Champagne Company
Yrityksen kirjoittama
The Champagne Company and the website thechampagnecompany.com began trading under new ownership from 25th May 2024.
Responses to Trustpilot reviews and communications are now from and represent the new company Cador Limited owned by the Vin-X Limited family.
Responses to Trustpilot reviews and communications are now from and represent the new company Cador Limited owned by the Vin-X Limited family.
The Champagne Company
Yrityksen kirjoittama
- New Ownership - 25th May 2025
- The Champagne Company and the website thechampagnecompany.com began trading under new ownership in May 2024 acquired and owned by the Vin-X Limited family.
- Corporate Gift Service
- We provide an exceptional Corporate Gift Service for companies sending out gifts to Multiple Destinations at Christmas or on a monthly account basis.
- Free Gift Message
- We print your personal message on a gift card and enclose it with your gift.
- Luxury Gift Boxes
- We provide luxury gift boxes and hampers to wrap your selection of bubbles with chocolates and champagne flutes providing an extra layer of luxury for your gifts.
- Free Delivery Over £250
- We offer FREE delivery on all GB ex Highlands and Islands orders over £250. Order before 4pm for Next Day Delivery (Next Business Day)
Delivery Text Notifications
1 Hour Delivery Window
Keep informed of your delivery arrival with email or text notifications from our Courier with a 1 Hour Delivery window.
Yhteystiedot
Yhdistynyt kuningaskunta
- 0333 3585888
- info@thechampagnecompany.com
- www.thechampagnecompany.com
4,3
Erinomainen
10 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 92 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The Spirit of Oz Wines Lives On
Mark is the best asset the company has as far as Australian Wines are concerned.
He is still the best source of information about Australian wine and is very approachable and knowledgeable. Long may he continue
Oh and the wine is very good.
25. syyskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Howard,
Thank you for the time taken to write such a great 5-star review.
It is much appreciated, and we will feedback your review to Mark.
Thank you for shopping with us and we look forward to serving you again soon.
Best regards,
The Champagne Company.
Vastaus yritykseltä The Champagne Company
Dear Jade,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Great gifts
Easy to use online service , well packaged and dispatched quickly
would use again for that special gift
15. syyskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Alison,
Thank you for your 5 star review and feedback about the website being easy to use and comments about our packaging too.
We are so pleased to learn that you were happy with the service we provided.
We will feedback your kind review to our warehouse packing team, they do take pride in making sure the packing of your precious cargo is as carefully packed and well presented as possible!
Best regards,
The Champagne Company
Excellent quality champagne gift box…
Excellent quality champagne gift box with glasses. Sent to family member as a special gift....they loved it.....Very good speedy delivery too....
15. syyskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Stephen,
Thank you for the time taken to leave us a 5-star review.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us and we look forward to serving you again soon.
Best regards,
The Champagne Company.
Vastaus yritykseltä The Champagne Company
Dear Daniel,
Thank you for your 5 star review and feedback about the website being easy to use. We are so pleased to hear that you're happy with the service we provide.
Thank you for shopping with us. We look forward to being of service in the future.
Best regards,
The Champagne Company
Champagne purchase.
Excellent company. Have bought from them several times before all great. Champagne was on time, really well packaged and the best price I found at the time. First class.
John F.
15. syyskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear John,
Thank you for taking the time to leave us such a great 5-star review.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us and we look forward to serving you again soon.
Best regards,
The Champagne Company.
Vastaus yritykseltä The Champagne Company
Dear Patrick,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Great range and quick safe delivery
The Champagne Company has an amazing range of both Champagne and British sparkling wines. The website and purchase experience is great and my order was delivered well packaged the next day.
11. syyskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Patrycja,
Thank you for your 5-star review and feedback about the website being easy to use, and comments about our packaging too.
We will feedback your kind review to our warehouse packing team, they do take pride in making sure the packing of your precious cargo is as carefully packed and well presented as possible!
We look forward to being of service in the future.
Best regards,
The Champagne Company
5* Service from start to finish
Very quick response when I emailed a question. I know nothing about Champagne, so the advise was very much appreciated. Also helped in making sure my gift was delivered on the day I requested. Highly reccommend.
11. syyskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Lucy,
Thank you for taking the time to leave us such a great 5-star review.
We are so pleased to hear that a member of our Customer Service team did such a good job for you.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us.
Best regards,
The Champagne Company.
Excellent experience
Seriously speedy! Dispatched sane day I ordered and quick, convenient delivery. Well packaged. Love that they do half bottles at fair prices!
11. syyskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Charlotte,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by the price and service we offered.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Superb service by Ms Jessica
Superb service by the professional (Ms Jessica) who attended to my call. I placed an order for a particular wine that I wanted to gift a friend back home and I needed the wine delivered to my hotel at a particular time slot as I was flying back home that day. All went well and the wine was superbly packaged.
10. syyskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Govind,
We are so pleased to hear you are happy with our service and a member of our Customer Service team did such a good job for you.
Thank you for the time taken to write such a great 5-star review. It is much appreciated and we will feedback your review to the customer services today.
We look forward to being of service again in future.
Best regards,
The Champagne Company
Magnum of LP CHAMPAGNE
Magnum of LP CHAMPAGNE
Arrived when it said it would, and well packaged... ordered a large bag also...note however this is a lqrge horizontal style...not a larger version of the typical vertical bottle bqgs u get
10. syyskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Matt,
Thank you for taking the time to leave us a review. We are pleased to learn that you are happy with the service we provided.
We have designed our large bottle gift bags to be able to fit multiple bottles in, which is why the style is wider than a single bottle gift bag. We are very grateful for your feedback and will pass this on to the relevant teams.
We look forward to being of service again in the future.
Best regards,
The Champagne Company
Great customer service
Great customer service. Champagne ordered via phone just before cut off time and delivered next day by 11.30am
Reasonable prices too for such efficiency!
9. syyskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Sara,
We are so pleased to hear you are happy with our service and a member of our Customer Service team did such a good job for you.
Thank you for the time taken to write such a great 5-star review. It is much appreciated and we will feedback your review to the customer services team today.
We look forward to being of service again in future.
Best regards,
The Champagne Company
Really easy and clear gift purchase…
Really easy and clear gift purchase process on a simple to use site (mobile accessed for me). Apple Pay provision always a winner. Follow up request for an invoice (needed for customs clearance into the Channel Islands) was instantly responded to.
8. syyskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear James,
Thank you for your 5 star review and feedback about the website being easy to use.
We are so pleased to hear you are happy with our service and a member of our Customer Service team did such a good job for you.
Thank you for the time taken to leave us a review. It is much appreciated and we will feedback your review to the customer services today.
We look forward to being of service again in future.
Best regards,
The Champagne Company
Great products for gifting
Great products for gifting, including LSA glassware and a wide range of spirits. Only thing that would be great to add is better gifting options at checkout for both a gift note and wrapping.
8. syyskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Francesca,
Thank you for taking the time to leave us a review; we're pleased to learn that you were happy with the range of products we offer.
I can confirm that we do offer a variety of gift wrapping options, including bags, gift boxes and tissue wrapping. These are listed on our website under 'Champagne Gift Wrapping' but can also be located by searching 'Gift Bag' or 'Gift Box' on our website.
In addition to this, at the first stage of check out, we offer the option to add a gift message of up to 10 rows of 70 characters.
We are very grateful for your feedback, and will pass it on to the relevant teams.
We look forward to being of assistance in the future.
Best regards,
The Champagne Company
Ordered a Tattinger jeroboam to…
Ordered a Tattinger jeroboam to celebrate 40 years in my job. Greet tasting fizz, good price & arrived very promptly. Wife’s 60th coming up will be ordering some more!!
Thank you
4. syyskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear James,
Thank you for the time taken to write such a great 5-star review. We are so pleased to learn that you enjoyed the pricing and service we offer.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us.
Best regards,
The Champagne Company.
The service was excellent and the order…
The service was excellent and the order was delivered as promised
1. syyskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear David,
Thank you for the time taken to write such a great 5-star review. It is much appreciated and we will feedback your review to the team. Thank you for shopping with us and we look forward to serving you again soon.
Best regards,
The Champagne Company.
Pristine present
Product came well protected with zero damage.
The product was in pristine condition and perfectly ready for gifting
1. syyskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Poppy-Anne,
Thank you for your 5 star review. We will feedback your kind review to our warehouse packing team, they do take pride in making sure the packing of your precious cargo is as carefully packed and well presented as possible!
Best regards,
The Champagne Company
Excellent service
Excellent service. Bottles shown in stock and overnight delivery was spot on. Thank you !
28. elokuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Mr Stevenson,
Thank you for the time taken to write such a great 5-star review. It is much appreciated and we will feedback your review to the team. Thank you for shopping with us and we look forward to serving you again soon.
Best regards,
The Champagne Company.
Special occasion champagne
I needed champagne to celebrate an upcoming wedding. The items ordered were to toast the special occasion. It is exceptional champagne and I can't fault any part of the service.
29. elokuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Nicola,
Thank you for the time taken to write such a great 5-star review. It is much appreciated and we will feedback your review to the team. Thank you for shopping with us and we look forward to serving you again soon.
Best regards,
The Champagne Company.
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