Poor communication and long lead time. Ordered a bottle of champagne and was notified from DPD local regarding the shipment. A few days on there was no update to the tracking. Contacted the Champagne... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I was visiting the UK while planning my daughter‘s wedding. I wanted to try a few different champagnes to decide what we were going to offer. The order process was very simple. We selected a pick up a... Näytä lisää
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I’ve used The Champagne company a few times now for presents and they haven’t disappointed. Nice selection of Champagnes and chocolate gifts . Options for gift wrap / bags and written gift card are... Näytä lisää
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Excellent customer service. One item in my order was not available. But I received a lovely mail from Ellen, who apologised for the shortcoming and offered support in terms of a refund or alternative... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä The Champagne Company
Yrityksen kirjoittama
The Champagne Company and the website thechampagnecompany.com began trading under new ownership from 25th May 2024.
Responses to Trustpilot reviews and communications are now from and represent the new company Cador Limited owned by the Vin-X Limited family.
Responses to Trustpilot reviews and communications are now from and represent the new company Cador Limited owned by the Vin-X Limited family.
The Champagne Company
Yrityksen kirjoittama
- New Ownership - 25th May 2025
- The Champagne Company and the website thechampagnecompany.com began trading under new ownership in May 2024 acquired and owned by the Vin-X Limited family.
- Corporate Gift Service
- We provide an exceptional Corporate Gift Service for companies sending out gifts to Multiple Destinations at Christmas or on a monthly account basis.
- Free Gift Message
- We print your personal message on a gift card and enclose it with your gift.
- Luxury Gift Boxes
- We provide luxury gift boxes and hampers to wrap your selection of bubbles with chocolates and champagne flutes providing an extra layer of luxury for your gifts.
- Free Delivery Over £250
- We offer FREE delivery on all GB ex Highlands and Islands orders over £250. Order before 4pm for Next Day Delivery (Next Business Day)
Delivery Text Notifications
1 Hour Delivery Window
Keep informed of your delivery arrival with email or text notifications from our Courier with a 1 Hour Delivery window.
Yhteystiedot
Yhdistynyt kuningaskunta
- 0333 3585888
- info@thechampagnecompany.com
- www.thechampagnecompany.com
4,3
Erinomainen
10 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 92 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Speedy delivery.Bottles well wrapped…
Speedy delivery.Bottles well wrapped avoiding any breaking.
10. marraskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Sir/Madam,
Thank you for the time taken to leave us a 5 star review,
We are pleased to learn that you were impressed by the service we have provided.
We will feedback your kind review to our warehouse packing team, they do take pride in making sure the packing of your precious cargo is as carefully packed and well presented as possible!
Best regards,
The Champagne Company
The Champagne company is the best.
The Champagne company is the best.
Great prices & fast delivery promise
6. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Champagne Company
Dear Mohamed,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by our pricing and the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Vastaus yritykseltä The Champagne Company
Dear Chris,
Thank you for the time taken to leave us a 5-star review.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us and we look forward to serving you again soon.
Best regards,
The Champagne Company.
Optimum service
Have just ordered a couple of Christmas presents from The Champagne company, because I like the range of grande marque and grower champagnes they offer. The website is excellent and the delivery comes well-packed and promptly. All-in-all, they offer an excellent service.
6. marraskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Peter,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by the selection available on our website and the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Great service and great prices!
Great service and great prices. What more could you ask for?
3. marraskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Mark,
Thank you for the time taken to leave us a 5 star review. We are so pleased to hear you have been impressed by the price and service we offered.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Good Quality Products and well packed…
Good Quality Products and well packed shipping. Product arrived on time. will definitely order again if needed.
4. elokuuta 2025
Vastaus yritykseltä The Champagne Company
Dear CH CH,
Thank you for taking the time to leave us a 5 star review. We're pleased to hear that you were happy with the service we provided.
We will feedback your kind review to our warehouse packing team, they do take pride in making sure the packing of your precious cargo is as carefully packed and well presented as possible!
Best regards,
The Champagne Company
Vastaus yritykseltä The Champagne Company
Dear William,
Thank you for the time taken to leave us a 5-star review. We are so pleased that you were happy with the service we provided.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us.
Best regards,
The Champagne Company.
The order was for delivery to my…
The order was for delivery to my daughter and, as yet, it is short of the delivery date!
3. marraskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear John,
Thank you for taking the time to leave us a review.
We have looked into this with the customer services team, and they have advised that the order was placed over the telephone for delivery on a specific day at the end of this week, so it has yet to be dispatched as requested.
The team have advised that they have reached out to you this morning to confirm if this is still correct, but were unable to reach you via the phone.
If the above is not correct, or if the team can assist you with anything, please don't hesitate to reach out on 0333 358 5888.
Best regards,
The Champagne Company
Fantastic service with quick delivery
Fantastic service with quick delivery
Love this champagne 🍾 rose glad you stock it
3. marraskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Ta,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by the selection available on our website and the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
A disappointing experience
I ordered a large amount of Charbonnel & Walker champagne truffles at the price of £123 with all except one of the boxes being Christmas gifts. When I opened the largest box of Chocolates I noticed immediately they were completely the wrong colour, dried out inside and unlike any of the chocolates from that brand that I have bought before.
I contacted the company with photographs clearly showing that there was an issue with the chocolates and was told that there would be an investigation with their account manager at Charbonnel & Walker and a refund could not take place until this happened. I was disappointed with this as there should have been an instant refund from the company that I brought from and the investigation should have then been completed on their part.
This process took a week and then I was due to receive my refund for the single faulty box. As I had discovered that one of the boxes had an issue I had to open the rest of them to confirm that they didn’t have the same problem, therefore I could no longer gift these as they have been opened so ultimately I have wasted all of that money. Although the communication was good, I’m disappointed with how this company handles any problems and have no confidence with buying from them again. There was no good will gesture received and I’m disappointed that I was not instantly refunded after confirming to the company that there was an issue.
23. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Champagne Company
Dear Jack,
We’re sorry to hear that you were disappointed with your recent experience and understand your frustration regarding the issue with your box of Charbonnel & Walker chocolates.
On the rare occasion where issues with products are raised, we are required to follow a procedure and raise any quality concerns directly with our suppliers to determine whether the issue was isolated or if it has affected multiple items which in this case resulted in the return of a several lot numbers which they recognised as a manufacture issue, which included your order, and so we were unable to provide another product immediately which ordinarily we would have done.
We have looked into this with the Customer Services team, and can see that they actioned your report as quickly as possible and kept you updated throughout, ensuring that your case was resolved within the 3–5 working day timeframe advised on your initial contact.
While we appreciate that waiting for a resolution is never ideal, we do our best to balance speed with the necessary checks to maintain product integrity and fairness for all our customers.
Best regards,
The Champagne Company
Great products at great prices and…
Great products at great prices and always delivered quickly
31. lokakuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Christine,
Thank you for the time taken to write such a great 5-star review. We are so pleased that you enjoyed the pricing and service.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us.
Best regards,
The Champagne Company.
Great service
Great service, item received at local dpd and regular contact with updates on the order / delivery.
28. lokakuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Paul,
We are glad to hear you are happy with the service we have provided.
Thank you for the time taken to write such a great 5-star review.
It is much appreciated, and we will feedback to the team.
We look forward to being of service in the future.
Best regards,
The Champagne Company
Ordering Benedictine can be tricky
The process was simple and straightforward and pricing very competitive
The delivery was prompt and the packaging very impressive. I will keep it.
Ordering Benedictine is usually difficult and not always so successful.
20. lokakuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Robert,
Thank you for the time taken to write such a great 5-star review. We are so pleased that you enjoyed the pricing and service.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us.
Best regards,
The Champagne Company.
customer service good
very helpful on holding an order for me when I was unavailable to take in order
20. lokakuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Sir/Madam,
Thank you for the time taken to leave us a 5-star review.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us and we look forward to serving you again soon.
Best regards,
The Champagne Company.
Great prices and quick delivery
Great prices and quick delivery. Will be my one stop shop for champagne! Thank you.
17. lokakuuta 2025
Vastaus yritykseltä The Champagne Company
Dear KB,
Thank you for the time taken to leave us a 5-star review. We are so pleased that you enjoyed the pricing and service.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us.
Best regards,
The Champagne Company.
Vastaus yritykseltä The Champagne Company
Dear Susan,
Thank you for the time taken to leave us a review.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us and we look forward to serving you again soon.
Best regards,
The Champagne Company.
Vastaus yritykseltä The Champagne Company
Dear Phil,
Thank you for taking the time to leave us a 5 star review.
We will feedback your kind review to our warehouse packing team, they do take pride in making sure the packing of your precious cargo is as carefully packed and well presented as possible!
We look forward to being of service again in the future.
Best regards,
The Champagne Company
Vastaus yritykseltä The Champagne Company
Dear Dmitriy,
Thank you for the time taken to write us a 5-star review.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us and we look forward to serving you again soon.
Best regards,
The Champagne Company.
Great experience
Great experience, particularly with Ellen who was incredibly helpful with a couple of delivery-related issues, which were the fault of the delivery company but sorted by Ellen incredibly quickly.
22. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Champagne Company
Dear Andy,
We are so pleased to hear you are happy with our service and a member of our Customer Service team did such a good job for you.
Thank you for the time taken to write such a great 5-star review. It is much appreciated and we will feedback your review to the customer services team today.
We look forward to being of service again in future.
Best regards,
The Champagne Company
Vastaus yritykseltä The Champagne Company
Dear Mr Roberts,
Thank you for your 5 star review.
We are so pleased to hear you have been impressed by the service we offered.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
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