Poor communication and long lead time. Ordered a bottle of champagne and was notified from DPD local regarding the shipment. A few days on there was no update to the tracking. Contacted the Champagne... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I was visiting the UK while planning my daughter‘s wedding. I wanted to try a few different champagnes to decide what we were going to offer. The order process was very simple. We selected a pick up a... Näytä lisää
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I’ve used The Champagne company a few times now for presents and they haven’t disappointed. Nice selection of Champagnes and chocolate gifts . Options for gift wrap / bags and written gift card are... Näytä lisää
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Excellent customer service. One item in my order was not available. But I received a lovely mail from Ellen, who apologised for the shortcoming and offered support in terms of a refund or alternative... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä The Champagne Company
Yrityksen kirjoittama
The Champagne Company and the website thechampagnecompany.com began trading under new ownership from 25th May 2024.
Responses to Trustpilot reviews and communications are now from and represent the new company Cador Limited owned by the Vin-X Limited family.
Responses to Trustpilot reviews and communications are now from and represent the new company Cador Limited owned by the Vin-X Limited family.
The Champagne Company
Yrityksen kirjoittama
- New Ownership - 25th May 2025
- The Champagne Company and the website thechampagnecompany.com began trading under new ownership in May 2024 acquired and owned by the Vin-X Limited family.
- Corporate Gift Service
- We provide an exceptional Corporate Gift Service for companies sending out gifts to Multiple Destinations at Christmas or on a monthly account basis.
- Free Gift Message
- We print your personal message on a gift card and enclose it with your gift.
- Luxury Gift Boxes
- We provide luxury gift boxes and hampers to wrap your selection of bubbles with chocolates and champagne flutes providing an extra layer of luxury for your gifts.
- Free Delivery Over £250
- We offer FREE delivery on all GB ex Highlands and Islands orders over £250. Order before 4pm for Next Day Delivery (Next Business Day)
Delivery Text Notifications
1 Hour Delivery Window
Keep informed of your delivery arrival with email or text notifications from our Courier with a 1 Hour Delivery window.
Yhteystiedot
Yhdistynyt kuningaskunta
- 0333 3585888
- info@thechampagnecompany.com
- www.thechampagnecompany.com
4,3
Erinomainen
10 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 92 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Purchase elsewhere
Ordered luxury gift boxes which arrived in an unsuitable and non presentable flimsy box. There was also not enough padding in the boxes so all the items were jumbled up. Not luxury for giving as gifts unless you re wrap the box and add your own padding. Spoke to customer service who were not helpful and unbothered. Disappointing company
20. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Champagne Company
Dear Megan,
We are sorry to hear your feedback that the gift boxes did not arrive in the condition as expected; we have looked into this with our Customer Services team.
With any damage we require photos of this so we can then arrange a replacement, however as you were not able to provide any images of damage and as there was no visible damage to the outer transit boxes in the delivery images provided by DPD we were not able to provide replacements. We trust you understand why this is necessary.
The Customer Services Team have offered free delivery on your next order as a gesture of goodwill, and in addition should you require additional gift boxes we are happy to provide these for you at a reduced cost.
Please reach out to the Customer Services Team if you would like to make use of either of these options.
Best regards,
The Champagne Company
Abysmal service
Abysmal service. I paid a premium for next day delivery but never received my item, I was then told that I wouldn’t receive a refund for this as they had dispatched it the next day . Avoid this company at all costs.
18. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Champagne Company
Dear Stuart,
We have looked into this for you and can see that your order was placed after our 4pm cut off for Next Day Delivery, and as such your order was processed for delivery the following working day.
We can also see that you are in communication with our Customer Service team, and that a refund for your order has been processed as requested.
Our customer services team are always happy to assist you with anything else you may need.
Best regards,
The Champagne Company
This company are wonderful
This company are wonderful. I have used them many times, and am never disappointed with the quality! Highly recommended x
18. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Champagne Company
Dear Evelyn,
Thank you for your 5 star review. We are so pleased to hear you have been impressed by the price and service we offered.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Great service and shipping.
27. lokakuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Louisa,
Thank you for the time taken to leave us a 5-star review.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us and we look forward to serving you again soon.
Best regards,
The Champagne Company.
Excellent company to deal with
Couldn't rate this company highly enough. The ordering process was easy and the champagne we ordered as a gift for our friend's wedding was reasonably priced. Will definitely order again.
3. joulukuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Julie,
Thank you for the time taken to write such a great 5-star review.
We are so pleased that you enjoyed the pricing, selection and service that we have provided.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us.
Best regards,
The Champagne Company.
Great value and great service
2. joulukuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Matt,
Thank you for the time taken to leave us a 5-star review.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us and we look forward to serving you again soon.
Best regards,
The Champagne Company.
Great selection and competitive prices
Great selection and competitive prices. Delivered as a gift exactly as promised.
2. joulukuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Bridgit,
Thank you for the time taken to write such a great 5-star review.
We are so pleased that you enjoyed the pricing, selection and service that we have provided.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us.
Best regards,
The Champagne Company.
order arrived quickly with no problems
1. joulukuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Paul,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
the website was simple to use
the website was simple to use, the Dom Perignon arrived a few days later, all very straight forward, cant wait to drink it, I would definitely use the Champagne company again.
1. joulukuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Darren,
Thank you for taking the time to leave us a 5 star review, and for your feedback about our website being easy to use.
We will feedback your kind review to the team.
We look forward to being of service again in the future.
Best wishes,
The Champagne Company
Excellent assistance from their office…
Excellent assistance from their office when I had to check and amend my order. They even put a gift message that I had forgotten to add online and that meant having to unpack a parcel already set up to be collected form them for delivery
30. marraskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear David,
We are so pleased to hear you are happy with our service and a member of our Customer Service team did such a good job for you.
Thank you for the time taken to write such a great 5-star review. It is much appreciated and we will feedback your review to the customer services today.
We look forward to being of service again in future.
Best regards,
The Champagne Company
Vastaus yritykseltä The Champagne Company
Dear John,
Thank you for the time taken to leave us a five star review.
Thank you for shopping with us and we look forward to serving you again soon.
Best regards,
The Champagne Company.
Pazo de Barrantes Albarino 2022 White Wine 75cl
I found the website was easy to use and the item was delivered quickly by DPD to my local Post
Office. I was very impressed with the 'bubble wrap type' packaging around the wine bottle. I haven't tasted the wine but my daughter and boyfriend have, and I have bought this bottle for them to share at Christmas.
28. marraskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Ruth,
Thank you for your 5 star review and feedback about the website being easy to use and comments about our packaging too.
We will feedback your kind review to our warehouse packing team, they do take pride in making sure the packing of your precious cargo is as carefully packed and well presented as possible!
We look forward to being of service in the future.
Best regards,
The Champagne Company
Vastaus yritykseltä The Champagne Company
Dear Victoria,
Thank you for taking the time to leave us a review.
We are so pleased to hear you're happy with the service provided by our couriers.
Best Regards,
The Champagne Company
Always get my New Year champagne from…
Always get my New Year champagne from The Champagne Company. Always easy to order at decent prices and delivered quickly and securely.
Have a great Xmas.
27. marraskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear David,
Thank you for your 5 star review. We are so pleased to hear you have been impressed by the price and service we offered.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
First time using them
First time using them. Good price and selection - fast delivery and will use again.
28. marraskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Patrick,
We are so happy to see your first experience ordering from us was a success we look forward to you shopping with us again soon!
Thank you for your 5 Star review.
Best Regards,
The Champagne Company
Quick delivery been looking for this…
Quick delivery been looking for this wine for ages was so happy the champagne company sold it
27. marraskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Ellen,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by the selection available on our website and the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Was not delivered “next day” as was the commitment
The entire process was easy and efficient. I liked being able to deliver to a depot.
However, I paid for next day delivery and it was delivered a day later than that.
On the day it was supposed to be delivered, it was still telling me it would be delivered that day, and only indcated the delay after it was obviously too late to meet the next day commitment.
26. marraskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear Simon,
Thank you for taking the time to leave us a review.
We have taken a look into this, and can see that your order was dispatched from our warehouse on a next day delivery service, as expected, however it was sadly affected by some delays at your local DPD depot, and delivery was delayed by a day.
Please accept our apologies on behalf of DPD for the delay on the arrival of your order.
Best regards,
The Champagne Company
From placing the order to delivery 2…
From placing the order to delivery 2 days first class service and best deal out there top marks for your team effort
27. marraskuuta 2025
Vastaus yritykseltä The Champagne Company
Good afternoon,
Thank you for the time taken to write such a great 5-star review. We are so pleased that you were impressed with the service we provided.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us.
Best regards,
The Champagne Company
Great company
My order came fast and was really well packaged which puts my mind at ease for future orders due to issues in the past from other companies with broken bottles.
I also like the fact you can buy other gifts not just the alcohol
26. marraskuuta 2025
Vastaus yritykseltä The Champagne Company
Dear James,
Thank you for taking the time to leave us such a lovely 5 star review. We are so pleased to learn that you were happy with the selection on our website, and the service we provided.
We will feedback your kind review to our warehouse packing team, they do take pride in making sure the packing of your precious cargo is as carefully packed and well presented as possible!
We look forward to being of service in the future.
Best regards,
The Champagne Company
Vastaus yritykseltä The Champagne Company
Dear Mark,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
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