I ordered a framed poster as a gift. It did not arrive! Contacted customer services. Another poster was sent out that day and received the following day! Postage was refunded as well. Excellent serv... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I ordered 3 custom print album covers for my son for Christmas. The quality is fabulous, The detail is superb even though I chose mainly dark prints the images really stand out. I ordered quite... Näytä lisää
Yritys on vastannut
First order made on the 14th Jan turned up on 20th Jan broken and faulty (blurry printing on mug & broken poster frame). Replacement was agreed very promptly on 21 Jan but it took a few emai... Näytä lisää
Yritys on vastannut
I don't like leaving negative reviews and its a shame as the products are nice and good quality but my issue is the customer service. I ordered 3 for 2 set list posters for my Son's bedroom of c... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Celebrate your favorite concerts with our high-quality setlist posters and music memorabilia. Discover unique designs that capture the energy of live performances, perfect for true music fans and collectors!
Yhteystiedot
Unit A, 82 James Carter RoadMildenhall, IP28 7DE, Bury Saint Edmunds, Yhdistynyt kuningaskunta
- hello@thatgig.co.uk
- www.thatgig.co.uk
4,0
Hyvä
105 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 90 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä That Gig
Hi Nathan, thank you for the 5-star review! Lovely items and fast shipping - just what we aim for at That Gig. Cheers for the support; enjoy!
Vastaus yritykseltä That Gig
Hi Lynda, thank you for the 5-star review and the recommendation! We're delighted you love your products - that's just what we hope for at That Gig. Thanks so much!
Vastaus yritykseltä That Gig
Hi, I'm sorry - the wrong item delivered and then no reply is not the standard we hold at That Gig. We want to get the correct item out to you right away. Please email hello@thatgig.co.uk with your order number and we'll prioritise sorting it. Apologies for the trouble.
Looking for something a little different
Fab company exactly what I was looking for and great customer service. Would definitely use again in future. Bought a framed set list from a gig my daughter went to (obsessed with!) that isn't mainstream. Her favourite Christmas Present.
1. tammikuuta 2026
Vastaus yritykseltä That Gig
Hi Karen, thank you for the fab 5-star review! Tracking down a framed setlist from your daughter's not-so-mainstream gig is exactly what we love doing at That Gig - and 'favourite Christmas present' makes our day. Thanks so much; we'd love to help again anytime!
Great customer service
Sadly item arrived damaged, but within minutes of contacting That Gig, they responded with an apology and offer of replacement or refund.
Very impressive and helpful customer service
29. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä That Gig
Hi, thank you for the generous 5-star review! I'm sorry your item arrived damaged, but I'm really pleased we could respond within minutes with an apology and a replacement or refund. Looking after you when things go wrong is exactly what we aim for at That Gig - thank you!
Highly recommend
My son loved his framed poster. I had a small query and Melissa contacted me ASAP to resolve it and followed up.
Would highly recommend
29. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä That Gig
Hi Ian, thank you for the 5-star review! So glad your son loved his framed poster, and that Melissa could resolve your query quickly and follow up - that's the care we want everyone to get at That Gig. Highly appreciated; thanks for recommending us!
Ordered poster framed
Ordered poster framed, paid £31.90 3 weeks ago, parcel force says order has been returned to sender as address label was unreadable, I have emailed numerous times no answer! What do I do now!! It was a gift for my son from his Oasis gig….NOT HAPPY
17. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä That Gig
Hi Stephen, I'm sorry for the worry and the silence - a returned parcel and unanswered emails on a gift from your son's Oasis gig is not okay. We want to get this reprinted and back out to you (or refunded) straight away. Please email hello@thatgig.co.uk with your order number, marked urgent for the owner, and we'll sort it as a priority. Sincere apologies.
Brilliant framed album covers spoilt…
Brilliant framed album covers spoilt packaging , box was badly damaged,ripped open, very weak packaging on this occasion, thankfully the goods inside remained undamaged
Will be ordering more very soon
26. lokakuuta 2025
Vastaus yritykseltä That Gig
Hi Keith, thank you for the 4-star review! I'm sorry the outer box arrived badly knocked about - I'm glad your framed album covers survived intact, but we're looking at strengthening our packaging so it doesn't happen again. Thanks for your understanding, and we look forward to your next order at That Gig!
Buyer beware
Ordered framed poster - arrived damaged. I have followed the process as indicated on the website for a replacement / refund but no response. Poor poor after sales and zero customer service. This was a memento for my daughter and the lack of communication is extremely disappointing.
4. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä That Gig
Hi Scott, I'm truly sorry - a damaged frame on a memento for your daughter, followed by no response, is exactly the experience we never want at That Gig. We want to get a replacement or refund to you right away. Please email hello@thatgig.co.uk with your order number, marked for the owner, and we'll prioritise it. My apologies for the silence.
Framed poster
Yes, very good. Quickly delivered. (could be an idea too put adhesive stickers for hanging.Just a thought)
26. lokakuuta 2025
Vastaus yritykseltä That Gig
Hi Peter, thank you for the 5-star review - and the great tip! Quick delivery is what we aim for at That Gig, and suggestions like adhesive hanging stickers are exactly the kind of thing that helps us improve. Much appreciated; enjoy your poster!
I wanted the image not all the verbage
I wanted the image not all the verbage. It’s off to the charity shop. A mis-buy.
26. lokakuuta 2025
Vastaus yritykseltä That Gig
Hi, thank you for your feedback, and I'm sorry the poster wasn't what you were after. The setlist text is a key part of these designs, but we completely understand it's not to everyone's taste - and we do offer image-focused options too. If we can help find something that suits you better, please email hello@thatgig.co.uk. Thanks for giving That Gig a try.
Arrived when it said it would
Arrived when it said it would, looks great and I’m absolutely sure my son is going to love his Xmas pressie, thank you
26. lokakuuta 2025
Vastaus yritykseltä That Gig
Hi Helen, thank you for the 5-star review! We're so pleased it arrived right on time and looks great - we're sure your son will love his Christmas present. Thanks for trusting That Gig with the big day!
Vastaus yritykseltä That Gig
Hi Gary, thank you for the 5-star review! Great quality on every product is what we aim for at That Gig. Cheers for the support - enjoy it!
Loved Oasis mug
Got Oasis mug from their Dublin gig for my son who's a big Oasis fan. The details on the mug is absolutely amazing. Whatever Oasis gig you've been to, you need to get yourself one of these mugs. My son loved it to remind him of the best gig he's ever been. (his words)
The price of mug was worth every penny for something you'll treasure forever.
28. syyskuuta 2025
Vastaus yritykseltä That Gig
Hi, thank you for the wonderful 5-star review! An Oasis Dublin gig mug for your son - and 'the best gig he's ever been' to treasure forever. That's exactly why we do what we do at That Gig. Thank you for the lovely words; we're delighted it was worth every penny!
It’s OK
I like the design, but I’m doubting the quality of the frame. All seems fragile.
But the biggest thing for me is that the plastic is very reflective. Can barely see the poster in a certain angle. Still like it tho just may be a bit overpriced for what I got.
24. syyskuuta 2025
Vastaus yritykseltä That Gig
Hi Stijn, thank you for the honest 3-star review - I'm glad you like the design. Your feedback on the frame and the reflective front is really useful, and it's something we're reviewing to improve at That Gig. If the reflection is spoiling it, please email hello@thatgig.co.uk and we'll see what we can do. Thanks for taking the time!
Wrong Size Print Received
I ordered an A3 size print & received an A4 size print. I have sent an email asking for a refund, but haven’t I had a reply or acknowledgement they have received my e-mail. Will not be buying from them again.
28. syyskuuta 2025
Vastaus yritykseltä That Gig
Hi Wizzie, I'm sorry - receiving an A4 print when you ordered A3, and then not hearing back, is genuinely not good enough. We want to put this right with the correct A3 print or a refund. Please email hello@thatgig.co.uk with your order number and we'll prioritise it. Apologies for the frustration.
The Coldplay setlist mugs are great
The Coldplay setlist mugs are great. As are the Oasis ones I also purchased recently. Shipping was fast and communication was very good. Highly recommend That Gig!! Thankyou.
28. syyskuuta 2025
Vastaus yritykseltä That Gig
Hi Kelly, thank you for the brilliant 5-star review! Coldplay and Oasis setlist mugs - great taste! We're so pleased the shipping was fast and the communication spot-on. Thanks for coming back to That Gig, and enjoy your collection!
Exactly what I was after.
Took over a week (as stated upon ordering) to arrive using standard delivery. The box looked worse for wear, but the frame/poster were very well packed inside, so no problem.
Very pleased with the poster, exactly as requested and looks great. Would recommend That Gig.
17. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä That Gig
Hi Denis, thank you for the 5-star review! Glad the poster was well protected inside despite the box taking a knock in transit - and that it arrived exactly as requested and looking great. We'll keep an eye on outer packaging too. Thanks for recommending That Gig!
Great Service
Created the set list from a gig that wasn't in their listing for me! Excellent service and quality
8. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä That Gig
Hi Stuart, thank you for the 5-star review! We're always happy to create a setlist from a gig that isn't in our listings yet - that's part of the magic at That Gig. So glad the service and quality delivered; thanks for choosing us!
Fantastic products and excellent…
Fantastic products and excellent customer service and communication. Will definitely order from you again. Highly recommended!
27. elokuuta 2025
Vastaus yritykseltä That Gig
Hi Adele, thank you for the fantastic 5-star review! We're thrilled you're happy with both the products and the service, and we'd love to welcome you back to That Gig anytime. Highly appreciated - thank you!
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