I ordered a framed poster as a gift. It did not arrive! Contacted customer services. Another poster was sent out that day and received the following day! Postage was refunded as well. Excellent serv... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I ordered 3 custom print album covers for my son for Christmas. The quality is fabulous, The detail is superb even though I chose mainly dark prints the images really stand out. I ordered quite... Näytä lisää
Yritys on vastannut
First order made on the 14th Jan turned up on 20th Jan broken and faulty (blurry printing on mug & broken poster frame). Replacement was agreed very promptly on 21 Jan but it took a few emai... Näytä lisää
Yritys on vastannut
I don't like leaving negative reviews and its a shame as the products are nice and good quality but my issue is the customer service. I ordered 3 for 2 set list posters for my Son's bedroom of c... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Celebrate your favorite concerts with our high-quality setlist posters and music memorabilia. Discover unique designs that capture the energy of live performances, perfect for true music fans and collectors!
Yhteystiedot
Unit A, 82 James Carter RoadMildenhall, IP28 7DE, Bury Saint Edmunds, Yhdistynyt kuningaskunta
- hello@thatgig.co.uk
- www.thatgig.co.uk
4,0
Hyvä
105 arvostelua
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replacement item also hasn’t turned up. Shocking.
I left a review further down stating my order still hadn’t been received after 9 days and no one replied to me. They have since said they’ve arranged a replacement. This was done on Saturday and once again Royal Mail haven’t updated it since. It appears the package is lost again. They informed me this would be sent with 24 hour tracking which was a lie as it states on Royal Mail that it’s been sent again with 48 hour tracking.
2 lost parcels is unacceptable. I’ve emailed you 3 times since with this info but haven’t had any reply. You seriously need to sort your customer service out as well as your courier as this has happened twice now. I should’ve been compensated the first time never mind the second time. It’s totally ruined my plans as it was a present as well. Far from satisfied.
5. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä That Gig
Hi David, thank you for flagging this, and we're sorry - you're absolutely right, the print you received wasn't the David Bowie Aladdin Sane album cover poster you ordered. We've now replied to your email: a replacement framed Aladdin Sane print is on its way to you free of charge, and there's no need to return the original. Apologies too that your first message wasn't answered sooner - that was our slip, not yours. Any trouble at all, reply to our email or reach us at hello@thatgig.co.uk.
The packaging and price
29. elokuuta 2026
Vastaus yritykseltä That Gig
Thanks so much, Rebecca! Really glad the packaging and price hit the mark - we work hard to keep our framed prints and setlist posters affordable and safely wrapped for the journey. We hope your poster has found a great spot on the wall - enjoy it, and thanks for choosing That Gig!
I haven’t received my product despite…
I haven’t received my product despite it being due 3 days ago. Emailed the company 3 times but the haven’t replied.
29. elokuuta 2026
Vastaus yritykseltä That Gig
Hi Mckenm, we're really sorry - your parcel stopped moving in the delivery network, and your emails weren't answered as quickly as they should have been. That's on us. It's now been put right: a replacement framed setlist poster was printed and dispatched with Royal Mail on 8th September, and we're refunding your postage for the trouble. Thank you for your patience with us - if you need anything else at all, we're at hello@thatgig.co.uk and we'll look after you.
Good product but I required this for a…
Good product but I required this for a birthday and didnt arrive on time
25. elokuuta 2026
Vastaus yritykseltä That Gig
Hi Julius, thank you for the 4-star review and the kind words about your poster - we're really glad you're happy with it. We're sorry it didn't arrive in time for the birthday; prompt delivery for a special occasion matters, and we're always working to improve our dispatch and Royal Mail timings. If we can help time a future order, just email hello@thatgig.co.uk. Thanks for choosing That Gig!
I ordered a framed poster as a gift
I ordered a framed poster as a gift. It did not arrive! Contacted customer services. Another poster was sent out that day and received the following day! Postage was refunded as well. Excellent service! Would definitely use again. Poster was fab! Very Happy.
30. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä That Gig
Hi Pauline, thank you for the excellent 5-star review! I'm sorry the first poster went astray, but I'm really glad we could get a replacement out that same day, with your postage refunded too. Turning a hiccup into a happy ending is what we aim for at That Gig - thanks so much, and enjoy your poster!
Customer service is Nonexistent
The product itself is nice. However, the customer service is AWFUL. I tried reaching out a couple different ways for help on an order ( chat and email) and have never received any type of response.
30. kesäkuuta 2026
Vastaus yritykseltä That Gig
Hi Jen, thank you for the kind words on the product, and I'm sorry the customer service let it down - unanswered chat and email is exactly what we're working hard to fix at That Gig. If your query is still open, please email hello@thatgig.co.uk and we'll make sure it's picked up properly this time. Apologies, and thank you for the honest feedback.
Simple, stylish memoir of a gig
Bought an A3 poster of the Metallica setlist from a recent concert as a birthday present for my son who was there. He loved it. Dispatched and delivered promptly, was in great condition when it arrived and looked good.
29. kesäkuuta 2026
Vastaus yritykseltä That Gig
Hi, thank you for the 5-star review! An A3 Metallica setlist poster from a gig your son was at - what a birthday gift, and we're so glad he loved it. Prompt dispatch and great condition on arrival are just what we aim for at That Gig. Thanks for choosing us!
A reminder of happy times
It’s perfect and looks perfect on my bathroom wall far better than I expected.More purchases to follow.
25. kesäkuuta 2026
Vastaus yritykseltä That Gig
Hi James, thank you for the 5-star review! We're delighted it looks even better than expected on your wall - and we can't wait for those next orders at That Gig. Cheers!
Ordered a couple of "gig " mugs
Ordered a couple of "gig " mugs. They're really fab, well made, good quality. Definitely recommend 👌 xx
31. toukokuuta 2026
Vastaus yritykseltä That Gig
Hi Helen, thank you for the 5-star review! Really fab, well-made gig mugs are just what we aim for at That Gig. Thanks for the recommendation - enjoy them!
Extremely pleased with my order
Extremely pleased with my order. Quick delivery and well packed!! Will deffo be purchasing from here again. Thank you!:)
5. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä That Gig
Hi George, thank you for the 5-star review! Extremely pleased is exactly what we hope for at That Gig - quick delivery, well packed, and you'll be back. Brilliant; thanks so much and see you next time!
Quick dispatch, well packaged and excellent item
I discovered That Gig on my Instagram feed and immediately ordered. The item was dispatched quickly and arrived a few days later. It was carefully packaged and the quality of the print was excellent. I’d also like to thank Melissa for the additional customer support. Recommended!
5. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä That Gig
Hi Craig, thank you for the excellent 5-star review! So glad our Instagram caught your eye and that the print quality and packaging lived up to it - and I'll pass your thanks to Melissa. Recommendations like yours mean the world at That Gig. Cheers!
I don't like leaving negative reviews…
I don't like leaving negative reviews and its a shame as the products are nice and good quality but my issue is the customer service.
I ordered 3 for 2 set list posters for my Son's bedroom of concerts we'd been to. I ordered an Olly Murs poster with the correct date 2nd of May 2025 and they sent me Thursday 22nd of May which is the concert he cancelled half way through and not the one we were at and only has half the set list on it.
Ive contacted customer service on their live chat and nothing. Also requested a return and nothing. Its really disappointing as i only want an exchange and the correct poster sent to me.
26. toukokuuta 2026
Vastaus yritykseltä That Gig
Hi Michelle, thank you for the fair and kind way you've raised this - and I'm sorry the wrong Olly Murs poster (the 22 May date, not your 2 May gig) was sent, then met with silence on chat. We absolutely want to exchange it for the correct poster. Please email hello@thatgig.co.uk with your order number, marked for the owner, and we'll get the right one made and sent. Apologies for the let-down.
First time ordering from, that gig
First time ordering from, so easy, came well packaged and on time.
24. huhtikuuta 2026
Vastaus yritykseltä That Gig
Hi, thank you for the 5-star review, and welcome to That Gig! We're so pleased your first order was easy, well packaged and on time. We'd love to see you again - thanks for giving us a try!
Vastaus yritykseltä That Gig
Hi Barbara, thank you for the 5-star review! Fast delivery and a happy customer - that's a great result for us at That Gig. Thanks for choosing us!
Excellent quality prints very good…
Excellent quality prints very good customer service
27. huhtikuuta 2026
Vastaus yritykseltä That Gig
Hi Jayne, thank you for the 5-star review! Excellent quality prints and good customer service are exactly what we aim for at That Gig. Thanks for the support - enjoy your prints!
Haven't received item yet
26. huhtikuuta 2026
Vastaus yritykseltä That Gig
Hi Sue, I'm sorry your item hasn't arrived - let's get that sorted. Please email hello@thatgig.co.uk with your order number and we'll track it down and arrange a replacement or refund straight away. Apologies for the wait.
setlist mug
my mug arrived well packaged and the printiong on it was clear and correct i puchased it for a birthday present and the recipient was stunned on how unique it was
25. maaliskuuta 2026
Vastaus yritykseltä That Gig
Hi Bob, thank you for the 5-star review! A clear, correct setlist mug that left the birthday recipient stunned - that's exactly the reaction we love at That Gig. Thanks for choosing us for such a unique gift; cheers!
Quick dispatch
Quick dispatch. Perfectly wrapped. An amazing addition to my hallway. Will for sure order more
26. maaliskuuta 2026
Vastaus yritykseltä That Gig
Hi James, thank you for the 5-star review! We're thrilled your poster is an amazing addition to your hallway - quick dispatch and careful wrapping are what we aim for at That Gig. Can't wait to make your next one; thanks!
Van Morrison
Arrived on time, well packaged, good print, perfect,would buy again from thatgig.co.uk thank you
24. helmikuuta 2026
Vastaus yritykseltä That Gig
Hi, thank you for the 5-star review! On time, well packaged and a great print - perfect is just what we're going for at That Gig. Thanks for choosing us, and we'd love to see you again!
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