Thames Motor Group Arvostelua 

Bought a new car from this company last year, they had told me that they would fit a Remote start system as part of the deal, they had ordered the system and would fit it as soon as it arrived. Once i had paid my deposit they brought the car to show me that evening, it had a crack in the windscreen "they hadn't noticed" funnily enough it had been hidden under a sticker they had removed, when i finally got that car back 1 Month later the delivered it in the dark, i checked the car next morning and the bodywork was all out of shape and the rear wings were hanging off (This was a brand new car) I took the car back to the dealership in Slough and told them I wasnt taking that car and the deal was off, they tryed to tell me that i had to take it because i had signed the paperwork. I gave them back thier keys and walked out, the manager phoned me the next day an apologised and said they had found another car of that type and that he would check it over very carefully before i went to see it, i accepted this and took the car, i checked all around it before I took it away and it seemed fine, i didn't check under the bonnet or the boot, a couple of weeks later i found rust spots so took it back to them. Finally 3 months later they told me that the Remote start system had arrived and they would fit it, they took my car again, two days later the phone me up and said the couldn't fit it, so i told them that i wanted to reject the car as this is the only reason i bought it, they refused and said i was past the 30 day return period, i am still dealing with this situation and in the process of now taking them to court

Stay well away

I recently took my car in for a fog light to be replaced under warranty, it was in pristine, unmarked condition.
When I went to collect the car the front bumper wasn't fitted correctly.
They quickly rushed the car back into the workshop and when it came out it was slightly better but still noticeable.
When I asked why they couldn't return it back to the condition it came in as, they told me that the car had been in an accident in the past but they could fix it for a price.
I argued with the service desk but we just went round in circles, so I took the car to the repair centre that I always use, who agreed that the car had never been in a crash as all the original stickers were on the parts behind the bumper and the bumper had been just torn off during the warranty 'fix'. I'm a used car dealer, so have a lot of dealings with other dealers and repair centres and this is the worst service that I've ever experienced. The parts department on the other hand have always been excellent when I've had to deal with them in the past.

If I could rate the Thames Motor Group as zero or better still a minus I would.
It's all about the sale and I honestly believe they knowingly sold me a dud.
Customer service is non existent and they are very selective of the reviews they share, of course only good ones.
I would urge any one buying a car from their Tunbridge Wells branch to think twice , please take into account my review and the previous reviewer. I'm sure there are more but Thames motor group will not show them !

My brand new car was scratched on both bumpers. Incorrect badges fitted. Not enough petrol in it to get me home. Weve got your money. Theres the keys. Bye. My car was not ready to be picked up. Now going through so much stress to get car put right as per order/agreement. Salesman very rude. Will lose a days wages and have to sit there all day to get car fixed/put right as service dept only open during the week. I should not be in this situation. My car should have been perfect. I shouldnt have been told to collect it until it was. Jeff Dutton should have got his facts right. This is his fault. 2 weeks on so far. No joy yet. Its quite shocking. Didnt even go through the controls on car or offer a test drive.

I contacted Thames motors fiat in Slough. It was such a refreshing change to find the service advisors so helpful and the parts manager went the extra mile to help me decipher an invoice received in German for repairs done abroad. Well done on the friendly helpful attitude your help was greatly appreciated.