Thames Motor Group Arvostelua 

shockingly bad experience. They might be good if the car has no problems, but if you buy a car with problems, you're on your own.
They lost their Citroen franchise. Hopefully the others will follow soon.

Absolutely terrible experience. I went there for a test drive, booked it for next day since it was not possible at the moment. Next day went there only to be told that the car was gone. They didn't even bother to inform me beforehand, so as not to drive there, despite the fact I gave my phone number for that reason. I was also not given any option to reserve the car. Absolutely terrible experience, no respect whatsoever to the client. 'Served' by Liam.
0 stars if possible.

I’m posting this on behalf of my parents, who don’t have a Trustpilot account, but were keen to share their views.

My husband and I decided to see if we liked the Fiat 500c and if it was spacious enough for our needs. Thames Motor Group in Tunbridge Wells could not have been more helpful. Shane Baker was knowledgeable and extremely helpful. There was not a 500c in the show room so Shane arranged for one to be sent over from Slough. At no time did we feel pressured to buy, but a week later we did. We are delighted with the car and feel we had very good service all round.

Bought a new car from here - a very easy process, got a great deal, very happy.

Great staff, great Service, they always go above and beyond my expectations. Always have my car serviced at Thames, i wont go anywhere else.

This is my second purchase from Thames Tunbridge Wells, I came in needing to change from an manual to an automatic, I didn’t know what car I wanted (I know nothing about cars) I was assisted by Joshua who took the time to listen to my needs and we then progressed to going through a list of cars suitable for me, Joshua was so patient and extremely attentive. We finally found the right car. On collection day having not driven an automatic before, Joshua took the time to go out for a drive with me to settle my nerves. He also said to call him if I had any concerns. I couldn’t of asked for better service, Joshua is a credit to his branch.

Would really recommend! I found Thames Motor Group in Tunbridge Wells polite, straightforward and most importantly honest to deal with. James listened to what I was after and found me what I wanted swiftly and within the timeframe required. At no time did I feel I was being sold something I didn’t want or need and everything was very clear and transparent. James was courteous and helpful throughout and should I need a another Fiat in future they will be my first port of call.

Great Service from the moment you walk in the door!
Emma and the team (Liam & AJ) in the Jeep/Alfa showroom in Slough were simply fantastic! Their knowledge, experience, patience and understanding of the customer’s needs are really what you need when making such a huge decision as buying a brand new car... They helped me so much and put me at ease and made the whole experience so much easier.... felt no pressure sales and they really listened to what I wanted and made my dreams come true with my amazing new Jeep Compass.
Huge thank you for everything right down to the little things like keeping my 6 year old happy with a new Football from Hugo and Fruit shoot & biscuit (see really is the little things - He'll also remember the experience!)
I'll most defo be back for my next car.

Great service along with exceptional Sales persons.
I have recently bought a Fiat 500 from Thames Motor Tunbridge Wells and could not be happier.
My questions were answered quickly and knowledgeably
Special thanks to Paul & Joe

Recently bought an Abarth 595 from the Thames Motor Group, sales team were brilliant especially Ian and Max, very quick to deal with queries, can’t fault them!

From the moment I walked in I felt at ease with the polite and smart young salesman Max he seemed extremely knowledgable about the car I was interested in and was very patient with my various questions, thank you for a pleasant car buying experience will be definitely recommending to friends and family

I had a very positive experience at the Tunbridge Wells branch, extremely helpful I couldn’t fault a thing! I dealt with a very helpful man named Max, thank you for finding me my perfect car!

Lovely showroom, helpful staff and friendly atmosphere. I felt welcome immediately and the sales people were helpful without being over pushy. As a female, I would highly recommend a visit here as it differs from others I have visited recently where I haven’t had a good experience at all.

A totally different type of car dealer- the whole experience is professional, friendly and efficient.
Had a service recently, offered a car for the day but needed mine for a holiday so they did the service while I waited in the comfortable customer area with great range of magazines and refreshments and a tv to keep me occupied.
I bought my Jeep from Thames and after having a range of difference cars and dealer experiences over the last 25 years, will struggle to ever find one as good.

Honest and dependable as always !
Thank you to Jeff for looking after me so well, I’m unsure how the below comments have come around! I see a perfectly family run business doing it’s very best for each and every customer ( including me ! )
Again thank you Thames motor group, I look forward to the next purchase with yourselves.

This is my 2nd new car from Thames Motors Tunbridge Wells. When in showroom & purchasing a new car they are very good. Once out of the showroom they are horrendous!!!!! They never call back, they never do what they say they’re going to do. My latest problem is I’ve had a new windscreen fitted & unfortunately it had had to go back to them to have the dash cam re collaborated. When I arrived they had no knowledge of my car being booked in. After speaking to Autowindscreens they miraculously found my booking. I returned later that day to collect my fixed car only to find it hadn’t been fixed, due to a problem them with their machine! Re booked for today & was told it would be 90 minutes to do. Guess what? Two and half hours later & im still waiting in the showroom, it’s still not done!!!!!!
For your own sanity think before entering this dealership!!!!

Great experience with the service team. All staff were more than helpful on both of my visits. Great communication, amazing knowledge and perfect service. I'll see you soon :)

Took my car in for a service and had to have cam belt and water pump replaced. Total cost for service and replacements was £660. The very next day, my car lost power due to over-heating on the motorway. This happened twice more (on the way to and from the airport - not ideal!) so I took the car back in. Water pump fitted was faulty, so they replaced that (no apology though). Whilst doing that work they found two 'unrelated' faults. My spark plugs and engine thermostat needed replacing. After being initially quoted £400 (!!!) for this, they gave me a 'heavy discounted' price of £140 which they tried to charge me without my agreement on the price. In the end the manager admitted that he wasn't really sure if they should be charging me for the spark plugs (my question is why they were on the bill in the first place then!?) so he took those off. They had 'very kindly' taken off 0.8 hours of labour costs. When I pointed out that dealing with this had taken significantly more of my time, I was met with little more than a shrug of the shoulders. They offered me some vouchers for reduced services in the future, to which I replied that I certainly WILL NOT be coming back here! After giving in and paying £93, I now see that the start/stop function has stopped working on my car. I just pray I don't have to go back...

Almost Fraudulent

I bought a used car from this Group and it went wrong badly. To the tune of 25% of the value of the car. There was literally nothing they or FIAT would do to help. I had this on Finance and I am left paying for a used car that has cost me the price of a new one.

The car had done 33K miles and had been driven below the mileage on Finance. The rservice people were not willing to discount Labour or Parts to any degree despite initially both FIAT and TMG agree to do so. Just beyond the pale..DONT USE TMG EVER.