This company refused my Debit card, although the bank said the card was in order and did not have any limitations on it. All for less than £20. I received an apology the next day and a request for ful... Näytä lisää
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Brilliant customer service - I made an error when ordering which meant I would never have received my book. The response from the customer service team has been fantastic, fast and efficient. Thank yo... Näytä lisää
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Caernarfon store. If I could put 0 rating on this store, i would!! Shocking staff, especially to us locals. Keeping pokemon cards to themselves and also putting them aside for other businesses to... Näytä lisää
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went on their terrible website to buy some labels for my printer - they dont sell them ! great stationary store ! no stock just cheap rubbish and tat. get it shut down and close this joke store
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Yrityksen tiedot
Yhteystiedot
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- customer.relations@tgj.co.uk
- www.tgjonesonline.co.uk
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113 arvostelua
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On vastannut 100 %: iin saamistaan huonoista arvosteluista
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went on their terrible website to buy…
went on their terrible website to buy some labels for my printer - they dont sell them ! great stationary store ! no stock just cheap rubbish and tat. get it shut down and close this joke store
15. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TGJones
Hi W. Beesley, Thank you for your feedback. We're sorry to hear that you were unable to find the printer labels you were looking for on our website.
While we strive to offer a wide range of stationery products, availability can vary both online and in store. We appreciate that it is disappointing when a specific item is not available.
Your comments have been noted and will be shared with the relevant team. Thank you for taking the time to leave your review. Regards Fran
Brilliant customer service
Brilliant customer service - I made an error when ordering which meant I would never have received my book. The response from the customer service team has been fantastic, fast and efficient. Thank you Harry & Luke for all your help
10. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TGJones
Hi Alison, Thank you for taking the time to leave such a wonderful review. We're delighted to hear that our Customer Service team was able to resolve your order issue quickly and efficiently.
We'll be sure to pass your kind comments on to Harry and Luke, who will be pleased to know their support made a difference.
Thank you for shopping with us, and we hope you enjoy your book! Regards Fran
This company refused my Debit card
This company refused my Debit card, although the bank said the card was in order and did not have any limitations on it. All for less than £20. I received an apology the next day and a request for full details. I replied immediately, but my Debit card is still refused and I have not heard further from TGJones, a week later.
6. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TGJones
Hi there, We’re sorry to hear that you experienced an issue when attempting to pay by debit card. We’d like to look into what happened regarding this.
Please email us at customer.relations@tgj.co.uk with some further details, including the store you visited and the date and time of your transaction, so our team can investigate this for you. Thanks, Hannah
Lovely lady assistant
I was served today by a lovely friendly lady..
Unfortunately, l have forgotten her name..we had a lovely chat, she made my trip over to teignmouth a pleasure, l did tell her at the time, that she was a nice person, l would feel fortunate if all assistants were like her.
Thank you my dear.
5. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TGJones
Hi Julie, Thank you for taking the time to leave such lovely feedback. We're delighted to hear that the colleague who served you in our Teignmouth store made your visit such a pleasant one.
It's wonderful to know that her friendly and welcoming service made a positive difference to your day.
Thank you again for your support, and we look forward to welcoming you back soon. Regards Fran
Really friendly
Really good store staff always friendly and willing to help resonable prices and is my go to store for just about everything
15. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä TGJones
Hi Harry, Thank you for taking the time to leave such positive feedback. We're delighted to hear that you find our store staff friendly, helpful, and willing to assist whenever needed.
It's great to know that we're your go-to store and that you feel we offer good value as well. We really appreciate your support and look forward to welcoming you back again soon. Kind regards Fran
Bought pack of pens from there
Bought pack of pens from there, got home, none of them worked! Prob been there a long time and dried out! Couldn’t be bothered to take them back as hardly go to town!
Also visited post office, Christ that manager in the post office has some bad attitude! Sheraz think his name said! Not surprised it’s closing! Hope he don’t get job if they open a new post office!! Horrible bloke!!
25. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TGJones
Hi, Thank you for your feedback. We're sorry to hear that the pens you purchased were faulty and did not work as expected. Had you returned to the store with the item and proof of purchase, our colleagues would have been happy to assess the issue and assist in line with our returns policy.
We're also disappointed to hear about your experience at the Post Office counter. We expect all colleagues to remain professional and courteous when assisting customers, and we're sorry if you felt this was not the case during your visit.
If you would like us to investigate either matter further, please contact our Customer Service team at customer.relations@tgj.co.uk with details of the store visited and the date of your visit. Regards Fran
Shelf price different to till price and…
BEWARE Shelf price different to till price and no joy at till , no manager in store , very poor customer service at Weston Favell Northampton no wonder the store is closing down
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TGJones
Hi Peter, Thank you for your feedback. We're sorry to hear about your experience.
In the event that a shelf price differs from the price charged at the till, our colleagues should check the pricing and signage to ensure the correct price has been applied. We appreciate that it would have been frustrating not to have a manager available to assist at the time.
If you would like this matter to be investigated further, please contact our Customer Service team at customer.relations@tgj.co.uk with details of the store visited, the item concerned, and the date of your visit. Kind regards Fran
Went to the Sherborne branch at 17:25…
Went to the Sherborne branch at 17:25 and the doors were closed. The woman behind the desk then went on and tried to obscure herself from my eye-line. Disgraceful behaviour.
18. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TGJones
Hi James, Thank you for your feedback. We're sorry to hear that you arrived at the store and found the doors closed before you expected them to be.
Store opening hours can occasionally vary due to operational requirements, however we appreciate that this would have been frustrating, particularly if you had made a special journey to visit the branch. We are also sorry to learn that you felt ignored by a member of staff, as this is not the level of customer service we expect our colleagues to provide.
If you would like this matter to be investigated further, please contact our Customer Service team at customer.relations@tgj.co.uk with any additional details. Kind regards Fran
Caernarfon store.
Caernarfon store.
If I could put 0 rating on this store, i would!!
Shocking staff, especially to us locals. Keeping pokemon cards to themselves and also putting them aside for other businesses to then sell for double what they should be!!!
Been ringing them every hour since 10am today because they said delivery hadn't arrived (even though Bangor store said they arrived yesterday) in a space of an hour, the delivery had been and SOLD EVERY SINGLE PACK!!!!!!!
Should have reported them months ago when we found this out!!!!!!!!
17. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TGJones
Hi there, Thank you for your feedback. We are sorry to hear about your experience at our Caernarfon store.
We take concerns regarding the availability and sale of Pokémon products seriously, particularly where customers feel that stock has not been made available fairly. We appreciate how frustrating it must have been to receive conflicting information about the delivery and then be told the stock had sold out shortly afterwards.
We have passed your comments to the relevant team so that the concerns raised can be looked into. We are unable to comment on specific allegations regarding individual staff members or other businesses without establishing the facts.
We apologise for the disappointment caused and thank you for bringing your concerns to our attention. Thanks, Hannah
GOT TREATED LIKE DIRT WONT BE BACK IN…
GOT TREATED LIKE DIRT WONT BE BACK IN YOUR STUPID SHOP IVE GOT A DISABILTY
17. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TGJones
Hi John, Thank you for your feedback. We're sorry to hear that you feel this way following your visit to one of our stores.
At TGJones, we aim to provide all customers with a welcoming and respectful experience, including those with disabilities. We take any concerns regarding customer service seriously and would like the opportunity to investigate what happened.
Please contact our Customer Service team at customer.relations@tgj.co.uk with details of the store visited, along with the date and time of your visit, so that we can look into this further. Kind regards Fran
Useless
Useless - went to get cash and some euros from the post office in TG Hones - Can’t use a Revolut card as it’s “not a proper bank” then wanted id for €150 because it might be “money laundering” 😂 Went to the “proper post office” and was absolutely fine !
12. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TGJones
Hi Matt, Thank you for your feedback. We're sorry to hear that you were unhappy with your experience.
Post Office transactions are subject to the policies, procedures, and compliance requirements set by the Post Office, including identity verification and anti-money laundering checks where applicable. Payment methods accepted for certain transactions are also determined by the Post Office and not by TGJones colleagues.
We appreciate that this may have been frustrating, particularly as you were able to complete your transaction elsewhere, however our team are required to follow the guidance provided to them at the time of service. Regards Fran
Refused to accept gift card
I attempted to use a gift card which was still in date, but they refused to accept it.
The upshot being that TG Jones have stolen £30 from me.
The store manager/supervisor was also quite rude to me when he was called over by the till assistant.
9. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TGJones
Hi Adrain, Thank you for your feedback. We're sorry to hear that you were unable to use your gift card and that you were dissatisfied with the service you received in store.
Please note that all WHSmith gift cards were required to be redeemed in a TGJones store by 28 June. After this date, these gift cards could no longer be accepted in any of our stores, and colleagues are therefore correct to refuse their use. Information regarding this change was communicated both online and within stores for customers to view.
As this looks to relates to a WHSmith gift card, any further queries should be directed to the WHSmith Customer Service Team at customer.relations@whsmith.co.uk. Regards Fran
Even the flagship is a disgrace
TGJones mission statement was to be a hub of the high street... why is the Westfield London shop so low on stock and what does arrive seems to be generic tat you can buy for less from any discount store? The pricing may also be illegal.
For instance, all the random cookware and coat hangers etc with reduction labels on... When I know for a fact the full price was never there, the jewellery plinth of stuff you say was sold at some other random store at full price so you can call it half price here? I'm sorry, is this Sports Direct?
This is meant to be a flagship store but it is understocked and understaffed, and quite frankly just two shops away The Works offer better range and quality of stationery and books, Warren James almost directly above sells better jewellery and finally...
The shop front is a disgrace, broken glass, huge amount of dust, broken fluorescent bulbs flickering LED lighting all visible from the shoddy signage change from WHSmith to TGJones. The dead flies caught in well established spider webs is absolutely astonishing. The one shop that is most likely to be visited by customers from around the world and this is what they see. A sparsly stocked shop with a mishmash of merchandise with filthy window area.
The mess at the front is not a store level problem as it looks inaccessible, it is a lack of attention to detail and why retail is struggling.
Staff jobs are at risk with store closures and the quality of merchandise and it's type that is coming in is not going to sell well to boost Christmas sales of the ones that have not been mentioned on any closure announcements.
So what do I expect from my essay of a review? A, maybe a proper real interest in retailing and direction from HQ to keep staff and customers happier. B, honesty by publishing a real shop closure list so staff have time to find a new job rather than thrown on the dole, and customers not wondering if their local will shut or not and just wait till it dies to save 50%. C, nothing... The facts in my review are too big too real and nothing will change as Modella overpaid for dilapidated shops and after Christmas 2026 will close more shops as remaining stock runs low, staff run low and customers abandon TGJones.
7. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TGJones
Hi Charlie, Thank you for taking the time to share your feedback. We are sorry to hear that your experience at our Westfield London store did not meet your expectations.
We appreciate the concerns you have raised regarding store presentation, stock levels, product range, and pricing. Your comments will be shared with the relevant teams for review, particularly those relating to the condition and maintenance of the store.
We value all customer feedback and thank you for bringing these matters to our attention. Kind regards Fran
I ordered a map on-line
I ordered a map on-line. The payment was easy, filling the order out was without problem, the form was clear, the delivery was swift and without any faff using Royal Mail.
7. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TGJones
Hi, Thank you for taking the time to leave a review. We're delighted to hear that you found the ordering process straightforward, the website easy to use, and that your map arrived quickly without any issues.
We appreciate your positive feedback and hope you enjoy your purchase. We look forward to serving you again in the future. Kind regards Fran
I asked for assistance in store and the…
I asked for assistance in store and the reply was the assistant pointing his finger to the back of the shop and where I had been
I commented that I needed help and his reply was I was being rude
Sorry to TG jones.
Is going in to your shop and requesting help wrong?. I won't bother again Rymans had great staff polite helpful and I bought all I needed and more
Ryman 100% Jones 0%
5. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TGJones
Hi Simon, Thank you for your feedback. We're sorry to hear about your experience in store and that you did not receive the assistance you were looking for.
Our colleagues should always be polite, helpful, and professional when serving customers, so we're disappointed to learn that this was not your experience. We appreciate you bringing this to our attention.
If you would like this matter to be investigated further, please contact our Customer Service team at customer.relations@tgj.co.uk with details of the store visited, along with the date and time of your visit. Kind regards Fran
Visited TGJones shop on Thursday 27th…
Visited TGJones shop on Thursday 27th in Glasgow Argyle street after 5pm to buy refills for my Stabilo one my wife was outside waiting
A rude aggressive staff member barked at me “can I help you”aggressively then another male staff appeared I said I need refills for my own
She pointed to them all the time looking at her male colleague that was when I realised they thought I might be stealing things I’m 60 yrs old retired
Never in my life have I been so humiliated in a shop the lady had dark hair and a very a bad aggressive attitude she should be sacked for doing this to me I have plenty of money to buy anything but this kind of treatment by her towards me is not acceptable behaviour towards a customer who pays her wages from my sale
I was angry at this then went to pay at the pay point the staff member a male also had a I don’t care attitude the point was closed shocking staff in the Glasgow Argyle street shop that woman should be dismissed from her post asap before she does what she did to me to some other paying customer
I am considering contacting the local newspapers and social media about this
Never have I been treated so badly in a shop like this in my life
27. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TGJones
Hi Iain, Thank you for your review. We are sorry to hear that you were unhappy with your experience in our Glasgow Argyle Street store.
Your comments have been noted and will be shared with the store management team for review. We apologise for any upset or embarrassment caused and appreciate you taking the time to bring this matter to our attention.
If you would like this matter to be investigated further, please contact our Customer Service Team at customer.relations@tgj.co.uk with details of your visit. Regards Fran
Order no. T1096143129 - Update
The book I ordered on 6th June is far from unobtainable, you still have it available at £11 which was the original purchase price but I had a discount voucher which brought the price down to £9.90 and I was going to collect it (what's the betting that if I paid postage you'd still sell it to me?) THIS is the real reason you can't supply it, not because it's unavailable. Well you've done it now, I will NEVER ever think about buying from greedy, lying TG Jones again.
TGJ's reply saying that orders are cancelled if not fulfilled within 30 days just doesn't wash. The book was offered for sale in the full knowledge that it wasn't published until early October a full THREE months before they cancelled it.
I'm STILL not happy about my experience with TGJ - bring back WHS!
28. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TGJones
Hi Fred, Thank you for your review. We're sorry to hear of your disappointment.
Unfortunately, if we are unable to obtain stock from our supplier and fulfil an order within 30 days, the order will be cancelled and refunded. Items may still appear available online, as website availability does not always reflect supplier stock levels.
We would also like to reassure you that your order was not cancelled due to the discount voucher used.
We apologise for the frustration caused. If you would like to discuss this further, please contact our Online Team at help@web.tgjonesonline.co.uk quoting your order number. Regards Fran
Excellent online service
Excellent online service. We bought 2 books - easy ordering and rapid despatch. Should mention the excellent packaging too.
25. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TGJones
Hi there, this is great to hear. We really appreciate your positive review and are glad your order arrived in good time. We hope to see you again soon. Thanks, Hannah
Failure to communicate closures
As part of a finance deal lots of their stores are closing, including our local one which also includes a Post Office.
The company does not make any attempt to publicise these closures to customers, whom they obviously do not care about. There is no mention whatsoever on their website or anywhere else; you would assume it was business as normal.
We are left to find out which stores are closing from newspapers or seeing signs in the windows. I understand the decisions as to which stores are closing is down the individual landlords, but once a decision is made, TG Jones should make an effort to inform customers.
I have emailed the company asking for clarity of which stores are closing, or some sort of statement, but they haven’t responded.
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TGJones
Hi Adam, Thank you for your feedback. We understand your frustration regarding communication around store closures and are sorry to hear you feel let down.
While decisions regarding closures may involve a number of factors, we appreciate the importance of keeping customers informed and will pass your comments on to the relevant team. We're also sorry to hear that you have not yet received a response to your email. Regards Fran
Absolutely horrific
Absolutely horrific. Ordered a book to click and collect they said it’d take 2-3 days, it was then damage in dispatch so they were gonna refund it as ‘we asked’ we never once asked for a refund! Then got an email saying to come and collect it, went to go collect it and they’re saying we’re not allowed to as refunded. We haven’t been refunded. Absolutely poor customer service!
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TGJones
Hi, Thank you for your review,
We're sorry to hear about the confusion and frustration surrounding your click & collect order. This is not the level of service we aim to provide.
Please contact our Online Team at help@web.tgjonesonline.co.uk with your order details so we can investigate what happened and assist further. Regards Fran
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