The venue is absolutely perfect! My nephew's from Africa had an absolute blast! We came in for tenpin bowling & ended up participating in a lot more activities. Customer service was spot on though the... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
My 8yr old son & I visited your Kingston location on the afternoon of 29/7. At the start of our second game of bowling, he dropped a ball on his toe. He's fine, but was shocked and in a lot of pain. Y... Näytä lisää
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Extremely busy with not enough trained staff to assist. One staff member should be recognised for his hard work and effort to get things back on track, resolve issues, etc. queues quickly formed - wou... Näytä lisää
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The bowling area was well maintained and clean but unfortunately the food offerings are not good, I am not sure where to begin as there was 13 of us in the party and everyone had different bad things... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Yhteystiedot
Aragon House, MK43 0EQ, Cranfield, Yhdistynyt kuningaskunta
- 0333 034 6100
- www.tenpin.co.uk
4,2
Hyvä
10 t. arvostelua
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Poor customer service
Poor customer service, long queues and only one attendant, multiple errors and no one to attend and lots of waiting, food didn’t arrive till the end of the games. Food quality was poor. Hygiene was severely lacking.
6. elokuuta 2026
Vastaus yritykseltä Tenpin
Hi there
We are truly sorry to hear about your disappointing experience. We understand your frustration regarding the customer service, long queues, and the issues with your food and hygiene. We are reviewing our procedures to prevent this from happening again. Best wishes - Clare
Everything very efficient
Everything very efficient, check in easy and our lane was nice and clean.
6. elokuuta 2026
Vastaus yritykseltä Tenpin
Hello Jeanette
Thank you for your 4-star rating! We are so pleased to hear that your check-in was easy and that you found your lane nice and clean. We appreciate your kind words! Best wishes - Clare
Vastaus yritykseltä Tenpin
Hi Dorcas
Thank you for your fantastic 5-star review! We are so pleased to hear that you found our staff nice, the booking process easy, and enjoyed your pizza. We look forward to welcoming you back again soon! Best wishes - Clare
Boys had a great time
6. elokuuta 2026
Vastaus yritykseltä Tenpin
Hi Emma
We're so glad to hear the boys had such a wonderful time! We appreciate your positive feedback. Best wishes - Clare
Easy to book in & use Tesco voucher
Easy to book in & use Tesco voucher. Staff all pleasant.
6. elokuuta 2026
Vastaus yritykseltä Tenpin
Hi Margaret
Thank you for your 5-star rating! We are so pleased to hear that you found the booking process easy and that our team was pleasant during your visit. We appreciate your feedback and hope to see you again soon. Best wishes - Clare
Good Experience, but Customer Service Could Be Better
We were initially placed in a small room without knowing there were different room sizes, and the monitor was difficult to use, so we ended up with fewer songs than expected. When we extended, the issue was fixed and we were moved to a different room, which we appreciated. However, one staff member was very impatient and unfriendly, and the customer service could have been better, especially since it was our first time.
6. elokuuta 2026
Vastaus yritykseltä Tenpin
Hi there, thank you for leaving a 3* review of Tenpin Cambridge. We are very sorry to hear about the issues you experienced with the karaoke rooms and that the customer service didn't meet our usual standards. We will ensure that this is passed across to the relevant team for future improvements to be made. If you would like to discuss this further, please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Cambridge' for somebody to contact you regarding this. Best wishes-Leila
Vastaus yritykseltä Tenpin
Hi Sandra
We're so glad to hear your son and his friend had a wonderful time! We appreciate your kind words. Best wishes - Clare
Vastaus yritykseltä Tenpin
Hi Janette
Thank you for taking the time to leave such a lovely review! We are so happy to hear that your granddaughter had a wonderful 6th birthday celebration with us. We hope to see you again soon! Best wishes - Clare
Everything was ready for us when we…
Everything was ready for us when we arrived . Food took a wee while to come but was hot and delicious. Toilets were clean.
29. heinäkuuta 2026
Vastaus yritykseltä Tenpin
Hi Carolyn
Thank you for your 5-star review! We're so pleased to hear that everything was ready for your arrival and that you enjoyed our delicious food. It's also great to know that our facilities were clean. We look forward to welcoming you back again soon! Best wishes - Clare
Vastaus yritykseltä Tenpin
Hi Eric
Thank you for the fantastic 5-star review! We are so happy to hear that you had an awesome time and that our team provided excellent service. We hope to see you again soon! Best wishes - Clare
Was easy to understand how everything
Was easy to understand how everything. Game was good so defo would go again
6. elokuuta 2026
Vastaus yritykseltä Tenpin
Hi Catriona
Thank you for your fantastic 5-star rating! We're so pleased to hear that you found everything easy to understand and that you enjoyed your game. We look forward to welcoming you back again soon! Best wishes - Clare
Rude unfriendly staff.
Rude, unfriendly staff and poor service. Bowling as usual is fun just staff seem like they cant be arsed.
6. elokuuta 2026
Vastaus yritykseltä Tenpin
Hi Rob
Thank you for your feedback. We're very sorry to hear that you found our staff to be unfriendly and that the service was poor during your visit. We will be sure to pass your comments on to the team for review and improvement. Best wishes - Clare
Overall experience was good
Overall experience was good, We ordered curly fries and they arrived in good time and piping hot
6. elokuuta 2026
Vastaus yritykseltä Tenpin
Hi Jase
Thank you for your review! We're so pleased to hear that your curly fries arrived quickly and were piping hot. We hope to see you again soon! Best wishes - Clare
Vastaus yritykseltä Tenpin
Thanks Zuzana for the five star review!
Lovely environment
Lovely environment, only issue was paid for bowling and pizza. Pizza arrived part way through the game not really hygienic when touching bowl then eating pizza.
6. elokuuta 2026
Vastaus yritykseltä Tenpin
Hi Ben
Thank you for taking the time to rate us 4 stars. We're glad you enjoyed the environment. We apologize for the inconvenience with your pizza delivery during your game. We understand your concern about hygiene and will review our service to prevent this from happening again. Best wishes - Clare
The manager was a star
The manager was a star. Our lane broke and we was relocated to another lane as soon as possible. Food was delicious. free game gesture for waiting was much appreciated. great place to visit
6. elokuuta 2026
Vastaus yritykseltä Tenpin
Hi Margaret
Thank you for your fantastic review! We're so pleased to hear that our team was able to quickly resolve the issue with your lane and that you enjoyed our delicious food. We truly appreciate your kind words and look forward to welcoming you back again soon! Best wishes - Clare
Me and my son always have a great time…
Me and my son always have a great time bowling and playing pool
6. elokuuta 2026
Vastaus yritykseltä Tenpin
Hi Samantha
We're so glad to hear you and your son consistently enjoy bowling and playing pool with us. We appreciate your kind words! Best wishes - Clare
First visit for ages
First visit for ages. Went with elderly friends. Enjoyed it. A bit noisy but the lady on reception was very helpful in setting the lane up for us
6. elokuuta 2026
Vastaus yritykseltä Tenpin
Hi Vivienne
Thank you for your 4-star review! We're so pleased to hear that you and your friends enjoyed your visit after so long. We appreciate your feedback regarding the noise and are glad our team was able to assist you with setting up your lane. We hope to welcome you back again soon! Best wishes - Clare
The staff were amazing
The staff were amazing, really helpful. My daughter had the best time for her birthday.
6. elokuuta 2026
Vastaus yritykseltä Tenpin
Hi Rebecca
Thank you for the wonderful 5-star rating! We are so pleased to hear that our team was very helpful and that your daughter had such a fantastic time celebrating her birthday with us. We hope to see you all again soon! Best wishes - Clare
Always a great reception from staff and…
Always a great reception from staff and they are always there to help
6. elokuuta 2026
Vastaus yritykseltä Tenpin
Hi Jonathan
Thank you for taking the time to leave us a wonderful 5-star review! We are so pleased to hear that you always receive a great reception from our staff and that they are always there to help. We hope to see you again very soon. Best wishes - Clare
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