Quick and efficient service from staff , half way through second game there was a problem with ball return but was attended to very quickly and we were given a voucher for free games as couldnt be fix... Näytä lisää
Yritys on vastannut
Sijainti
Vaihda sijaintiaKingdom Shopping Centre, 4 Albany Gate, Glenrothes, KY7 5NP Glenrothes, GB
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Katso, mitä arvostelun kirjoittajat sanovat
1st time being back since refurbished, very fun day out staff very friendly atmosphere was great kids had a great time
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Was great experience enjoyed our time and drinks were brought to us pretty quickly. Only annoyance was barriers were up when we got there and then we fired through the games we booked and there was al... Näytä lisää
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I found the staff looked bored, no welcome, no interaction when ordering drinks, no smiling. I ordered a coke which tasted weird so I didn't drink it, I felt it was pointless going to staff to say any... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Yhteystiedot
Kingdom Shopping Centre, 4 Albany Gate, Glenrothes, KY7 5NP, Glenrothes, Yhdistynyt kuningaskunta
- 0333 034 6100
4,6
Erinomainen
107 arvostelua
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Quick and efficient service from staff…
Quick and efficient service from staff , half way through second game there was a problem with ball return but was attended to very quickly and we were given a voucher for free games as couldnt be fixed . We will return 👍🏻
6. elokuuta 2026
Vastaus yritykseltä Tenpin - Glenrothes
Hello, Jacqueline, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you session was great from start to finish! We are sorry to hear that their was an issue with the bowling lane during your game. However, we are pleased to hear that this was resolved. We can't wait to see you again very soon. Many Thanks - Kimberley
Day out
1st time being back since refurbished, very fun day out staff very friendly atmosphere was great kids had a great time
6. elokuuta 2026
Vastaus yritykseltä Tenpin - Glenrothes
Hello Michelle, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a wonderful time at our Tenpin. We are glad to hear that you like our refurbishment. We will pass your comments onto our team. We do hope to see you again soon. many Thanks - Kimberley
All good except the "Change" machine…
All good except the "Change" machine was not working and we didn't have change for our 2 grandkids.
They told us to go to a ATM but they don't give change.
6. elokuuta 2026
Vastaus yritykseltä Tenpin - Glenrothes
Hello Veronica
We appreciate you sharing your experience. We are truly sorry the change machine was out of order, causing inconvenience for your grandkids. We are looking into this to prevent future occurrences. Best wishes - Clare
Everything went as planned we enjoyed…
Everything went as planned we enjoyed our self's thanks .
6. elokuuta 2026
Vastaus yritykseltä Tenpin - Glenrothes
Hi Alex
Thank you for your fantastic 5-star review! We are so pleased to hear that everything went smoothly and that you had such an enjoyable time during your visit. We hope to see you again very soon! Best wishes - Clare
Vastaus yritykseltä Tenpin - Glenrothes
Hi Peter, thank you for the 5* rating of Tenpin Glenrothes. We're pleased you had a nice time and received friendly service. Hope to see you again soon!
Take care,
Kirsty
Fun day out.
21. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Glenrothes
Hi there, thank you for leaving Tenpin Glenrothes a fab 4* rating. We are so pleased to hear you had a great day with us and we hope to see you back soon! Best wishes - Kaylee
Enjoyed the bowling but found kids food…
Enjoyed the bowling but found kids food was slow to come and rolls were not fresh but apart from that was a nice time with grandkids
29. heinäkuuta 2026
Vastaus yritykseltä Tenpin - Glenrothes
Hi William, thank you for the 3* review for Tenpin Glenrothes! We're glad that you had a nice time with your grandkids and that you enjoyed the bowling. We are sorry to hear that there had been a delay and an issue with your food order and we will ensure your feedback is passed to the correct team. We hope to see you again soon! Best wishes - Adelaide
Great wee place!!
Great place to come! We had a great time. It’s clean (needs an air freshener in the loo though, but it’s a drainage issue not a cleanliness issue). The staff are nice enough. Love the decor. Great for groups, friends, families! Could do with some different arcades. Food looked good although we didn’t have any. We will next time. Will definitely be back!
22. heinäkuuta 2026
Vastaus yritykseltä Tenpin - Glenrothes
Hi there, thanks for leaving a rating and review for Tenpin Glenrothes! We're glad you had a great time and appreciate your feedback. We'll address the feedback raised to ensure a better experience for everyone in the future, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back! Best wishes, Jade
Helpful staff
Helpful staff, easy to find what we needed, enjoyable experience and plenty to do.
22. heinäkuuta 2026
Vastaus yritykseltä Tenpin - Glenrothes
Hi, thank you for the 5* rating of Tenpin Glenrothes. We're pleased to hear that you had an enjoyable experience and found there to be plenty to do. Your kind feedback is greatly appreciated.
Take care,
Kirsty
Loved it very helpful staff
22. heinäkuuta 2026
Vastaus yritykseltä Tenpin - Glenrothes
Hello Scott,
Thank you for taking the time to rate Tenpin Glenrothes 5 stars. We're so pleased to hear that our team provided helpful service during your visit. We hope to welcome you back again very soon! All the best ~ Laura
Staff member not welcoming and looked…
Staff member not welcoming and looked bored
22. heinäkuuta 2026
Vastaus yritykseltä Tenpin - Glenrothes
Hi Laura, thank you for taking the time to leave a 4* rating and review of Tenpin Glenrothes. We are sorry for any disappointment caused with the service at your recent visit. We appreciate your honest feedback and we will ensure your comments are passed to the correct teams. Best wishes, Jade
Vastaus yritykseltä Tenpin - Glenrothes
Hi Lisa, thank you for the fab 5* review for Tenpin Glenrothes! We're so pleased to hear that you found it easy to book and that you enjoyed our offers. We look forward to welcoming you back again soon! Best wishes - Adelaide
Staff
Staff - kind and considerate towards my 6 year old. All had smiles. And were very approchable.
14. heinäkuuta 2026
Vastaus yritykseltä Tenpin - Glenrothes
Hi Jake, thank you for the excellent 5* review for Tenpin Glenrothes! It's lovely to hear that our team had provided a kind service and we will be sure to pass on your feedback. We hope to welcome you back again soon! Best wishes - Adelaide
Staff were so friendly and…
Staff were so friendly and accommodating. Pizzas tasted amazing and the coffee was great too. A brilliant start to the school holidays so thank you ever so much for the hard work from your Amazing team.
7. heinäkuuta 2026
Vastaus yritykseltä Tenpin - Glenrothes
Hi there, thank you for the lovely 5* review for Tenpin Glenrothes! We're so pleased to hear that you had a great visit and that you enjoyed the pizzas, coffee and the service from our team. We will be sure to pass on your kind feedback, and we hope to welcome you back again soon! Best wishes - Adelaide
We had a fantastic experience and even…
We had a fantastic experience and even took advantage of laser tag £4 per persons for 30 minutes. Great family day out
26. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Glenrothes
Hello
Thank you for your wonderful 5-star review! We're so pleased to hear you had a fantastic experience and enjoyed the laser tag. It's great to know you had a brilliant family day out with us. Best wishes - Clare
really enjoyable experience for all the…
really enjoyable experience for all the family
Given plenty of time to enjoy the game
Great range of food and beveridges
Staff very helpful and easy to get too
1. heinäkuuta 2026
Vastaus yritykseltä Tenpin - Glenrothes
Hi Lucy. Wow- thanks for your kind remarks! We are so happy that you have had a really enjoyable experience with us! We will be sure to pass your kind comments on. Best wishes, Jade
First time we have used tenpin in…
First time we have used tenpin in glenrothes and what a fab service we had nice and smooth as it was daughters bday
26. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Glenrothes
Hi Nicola, thank you so much for this amazing 5* review of Tenpin Glenrothes! We are delighted you had the best time and received excellent service for your daughters birthday and we can't wait to welcome you back soon! Best wishes, Jade
Vastaus yritykseltä Tenpin - Glenrothes
Hello Lina,
Thank you for taking the time to rate Tenpin Glenrothes 5 stars. We are so pleased to hear you had a great time and enjoyed our delicious burger and chips. We hope to welcome you back again soon! All the best ~ Laura
Vastaus yritykseltä Tenpin - Glenrothes
Hello Teresa,
Thank you for taking the time to rate Tenpin Glenrothes 5 stars. It's wonderful to hear that you found booking easy and had such a good time! We're delighted you enjoyed your visit. Thank you for your fantastic 5-star review and we look forward to welcoming you back again soon. All the best ~ Laura
Birthday Party Review
Birthday party experience was fine, all the children had a great time bowling, birthday girl loved her birthday treat bag, As the parent of the birthday girl I loved how easy it was to book the party online and pay.However, I am disappointed that it tells you to arrive 15 minutes prior to party start time and that someone will call to confirm details. I received no phone call and the venue was not open 15 minutes before party start time at 10am. Pretty much opened at 10am. I was also further disappointed by the fact I was asked to pay again for the party upon checking in,until I questioned it, that the food was not delivered to our lanes at the designated time, I had to chase it up, and as for the balloon animals none of my party were asked what they wanted or had jokes while they were creating them like the other 2 parties that were going on at the same time, it was like they were handed what was left in a bin bag and staff walked away. So overall, left feeling slightly annoyed that not all parties are given same attention by staff yet we all paid same price. While i can appreciate this may have been a staffing issue on the day and the party was good fun despite the issues raised. The staff require better training, and as a company you shouldnt make promises that are not delivered.
20. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Glenrothes
Hi Claire,
Thank you for your 3* review at Tenpin Glenrothes! We are delighted you've had such a great time whilst on your recent visit to us. However, we are very sorry to hear you found that some of the party wasn't up to standards! We will ensure this is passed across to the correct team to make any future improvements needed. If you would like to email customer.feedback@tenpin.co.uk and they can look into this further for you. Best wishes- Steph
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