trusting best buy brand can cost you sometimes.
I ordered two pc from tecdale market place (under best buy banner) and that false brand blanket had be screwed big time.
1- the 2 pc ordered were received in timely manner but one was not what I ordered, so I called them and they told me that they did not have anymore and told me that they upgraded to different model.
I demanded to received the model I ordered, the tecdale clerk was not happy. and few 2 days later i received the new pc as i was returning to their fees the other pc. anyhow pretty funny that all of a sudden they found a pc to fill my order while they were not supposed to have anymore!!!
2- so new pc from the start sounded ok, but there was an issue with it but did not noticed right away . network card remained communicating after the pc was shutdown.. Big NONO when i realize i tried with a friend help to diagnostic the issue but couldn't
3- after not even 2 months I identified a second Issue, when computer remain on for a long period eventually it shut down by itself unexpectedly and yet network was still remaining on
so i communicated to tecdale and it took long time to get response to communication. so i wrote to best buy so best buy pass the buck to tecdale and response came back from tecdale (link to a video that show own to perform pc factory reset, I could not handle that because I am recovering from 2 concussion that destroyed my life, so I informed tecdale about it and they simply waited out sitting on issue (as if they wait long enough issue will go away)
so after a while I communicated to BestBuy they told me they were evaluating then simply pass the buck again to tecdale. tecdale replied telling my the pc is no more warranty.
I am currently delegating to a healthy person to represent me to pursue about this situation as i find it totally unacceptable,
This a the beginning of legal last chance for best buy to step up I assume that a pc must have a minimum acceptable lifetime and if they return to me into the tech dale loop again, I start the legal process against best buy and tecdale.
BestBuy (if they do not step up to fix the issue)
their name was used to influence a sale toward that vendor!!! they have a responsibility as they used their name to promote sales with the vendor but vendor failed to behave in an acceptable manner with the provided good
I have all written communication, all receipt, all audio calls (as they were made from my corporate line
leg work was made already as at lest 5 jurisprudences that fit this situation was identified.
it is stupid but it will most likely cost them way more in court than freaking reimburse me or fix the darn PC or change it.
I am not demanding too much! I want the good provided be good enough to an acceptable minimum lifetime.
honestly if the Pc did not have any issues starting with i would have fix the darn thing myself and accept the defect can occur, but that's not the case
now my freaking head hurts!!!
ask me if i will ever purchase from BestBuy again if they don't step up!!!
I will let the world know about this shady situation!!!
10. elokuuta 2025
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