Tango Arvostelua 65

Fournisseur à fuir pour Internet et TV. Beaucoup de coupures. Service technique inutile qui donne des réponses toutes faites et ne résout aucun problème.

I have been using Tango for both mobile and home WiFi services for several years. However, when I encountered technical issues with my WiFi, no one came to resolve the problem. As a result, I decided to cancel my contract and will also be ending my mobile subscription in January 2025.

Je ne pense vraiment pas que ce qu'ils font soit agréable pour les clients. Je vais bloquer le transfert automatique vers Tango car la façon dont ils facturent les clients me dérange vraiment. Je continue à payer manuellement mais vous avez perdu toute ma confiance pour cela.

Beware of TANGO's Deceptive Practices
I had a terrible experience with TANGO, and I feel compelled to warn others about their unethical practices. This company operates like modern-day pirates. I started receiving unsolicited SMS messages, which appeared to be coming from the internet. It turns out that TANGO collaborates with these scammers.

Despite never subscribing to any of these services, I was hit with exorbitant bills from TANGO. They claimed that I had signed up for some online services and that the charges would be billed through my mobile service provider. This is completely false and misleading.

I strongly advise everyone to stay away from TANGO. Their deceptive practices and lack of transparency can lead to significant financial losses. Be cautious and protect yourself from becoming their next victim.

Very bad experience. We booked their service for a week on a camping in France. Internet did not work and was very very unstable so that we could not work. Also our claim was handled very unkindly. It seems that cuatomer satisfaction is not their philosophy.
Very sad and poor image.

RUN AWAAAAAY
If 0 stars is possible i would rated them so!
Guys it’s an unprofessional company. I called them to know about the offers they have as i wanted to change my phone. The helpline girl recommended an option and said that this is the equivalent to what i had at that time. After buying the phone i found out she gave me the wrong information because the offer that i have doesn’t include social media like the one i had. When i called them to complain they said they can do anything about it. They suggest that i upgrade the subscription and for sure pay more!! They wanted that i pay for their mistake.
Totally disappointed! Especially that i’ve been with them for 5 years. They don’t care about customers they only care about money.
What a shame…

In holidays in Luxembourg and thought we get a local card. What a waste of time.
The card isn't working, we cannot call but the internet works. Would have been better just to use the local free wifi.
Do not recommend because it took time and money to organise and all that for nothing.

I selected the cheapest possible program, which amounts to roughly 30 euros per month (which is absolutely ludicrous for EU standards). Even with those robbing prices, the internet coverage is pathetic, despite the whole country being slightly larger than a large city. Then, as a final offense, once I asked them to terminate my contract from the 1st of the following month since I was leaving the country, they terminated it some days before, nullifying the data I had bought which I really needed to work and finish every task I needed to do before leaving. If you can obtain a data contract in any other EU country, do it and make sure it can be used in Luxembourg as well via roaming, for every provider is deemed to be the worst by expats and residents.

They let me take an cotract for 12 months an after 2 weeks they said i had still something left to pay from the past(but they didnt give me the actual bill and on my tangodashboard is no bill there is njo actual document i asked several times again and their only reply was if you dont want to pay your bill dont do it, isaid to them i will not pay something without receving the actual bill ) so now im stuck because i have now to pay the past bill and the new bills at the same time but i cant use my number its bloked so i pay to pay without the possibility to be called or call if they have said that to me earlier i coul ve pay th past bill first and then make an contract but they didnt and now i pay for naught

This phone company actually feels like it is trying really hard to scam people. First they try to extract every extra euros from you. I had indicated that I didn't want to receive the bills over post (costs 2 euros) and even after contacting them about it, they charged me those 2 euros after a month and i didn't even receive a bill at home...I only noticed a bit later. If people don't check their direct debit they will just be easily scammed without even noticing.
I got a mobile plan with a promotional offer they had but they didn't inform me at all about a deadline for the offer and just increased the price out of nowhere (I wasn't informed when making the contract, not informed over the app, not over email and not before the increase in price, not ethical and fair at all.) I don't recommend them at all, but if you still choose them make sure to keep an eye out for sudden mysterious increases especially if you are using direct debit.

Signed a contract and agreed on the installation date with an agent named Pereira Dias Andreia. Took a leave to wait for them all day and they didn't come. Emailed and called the Agent but apparently is on leave for another 1.5 weeks . Tried to call the help desk and being redirected 5 times with everyone pretty much saying it's not their responsibility. Finally able to speak to someone who was willing to help but was told he couldn't find my account number and hence no appointment date set. Not sure where the disconnect so now still left with the internet. Overall, feels like Lux is not ready with the influx of demands coming in, especially from the immigrants and people left with limited options so they can still do whatever they want. Shame on them.

App and online user area are useless. They have no usefull functionality. The logging mess for mobile and fixed, together with all different identifiers make me wonder about their busines processes and ongoing implementation. Contacting the support is something you can NOT do when logged in (and when all your data are available). You have to provide all you info over and over, every time you want to contact support. However, the reason I initiated this negative review is because I switched from Tango to Post, they didn't stop the direct debit and they continue billing. At this point when I contacted the support they never replied. Thankfully, I use Revolut bank and although I could had stopped the direct debit myself, I didn't, because I never thought a company in Luxembourg would act in such a manner (if you use a traditional bank, then best of luck to you). Nevertheless, Revolut reversed the charges for me otherwise I would be stuck trying to sort it out with Tango support for ages probably.

This company is full of scams. They will charge you for everything without letting you know and there is nothing you can do besides paying. I strongly advice you to find another operator.

سهل وممتع ويفتح مجالات للتعارف

I had several discussion with chat and phone customer service... and my issue were not able to fixed after spending so much time asking for help.Just wanted to have internet in 2 places. I was clear from the beginning that this is not a move of my internet but adding additional one to my account. It was that straightforward... 2 times Tango cancelled the internet on both places, 4 times I was waiting for technicians in 1,5 week to finally fix the things on both places... no success.... Now I am without internet for a week while I am working online 100% from home.... This is a joke... A very bad one.

This company is absolutely awful. When we moved to Luxembourg we contacted them to get an internet connection. After not showing up to the installation date, they told us that they wasn't able to provide us with internet so we cancelled the internet deal. Now 6 MONTHS AFTER they keep sending us bills every month, even though they never provided us with internet and I have contacted them every month to get them to stop sending bills. The customer service agents are rude, they leave the chat if they don't feel like answering you and then the same issue happens the month after. DONT USE THEM!

I should have checks comments before engaging in a 2-year contract for Internet and TV... Very poor service, their decoder works (and often don't...) with the same app as the one on mobile phones. So you often need to uninstall and reinstall it... The app on phone does not work to watch TV as sold in their offer...

I can't identify if they are trying to rob their customers or that they are really clueless.

It already starts that they offer fiber (>1Gbps) and their routers are only ASDL 300mbps.
They try to force you to rent their routers so I informed them about this 'minor' detail and they denied this fact and basically give you the speed of the wireless part of the router.
Again, or really clueless of they try to scam people.

In my case, I got a 150mbps contract with a 100mbps router. Initially they tried to force me to rent their 300mbps router because my router wouldn't be compatible. Really clueless of a big load of BS? Can't really say. Their mechanics that come for the installation at least know their stuff.
Anyway, got a nice 97 mbps line for the full 2 years of my fixed contract. Then suddenly it dropped to 20mbps. Checked everything at my place but no problems. Contacted them again. I should get their ******* router. Seriously wt...

Now that the collective vacation is here I get up to 42 mbps so it's probably a combination of deliberately lower my speed and the fact that their servers are overloaded.

I will switch soon to a competitor. I will rent their router because it's made for fiber and I don’t feel like investing a lot of money.

Tango is or a big scamming company, or full of clueless people. Can't say which one.

I have been a Tango customer for more than 5 years but now I just had enough. Without letting me know, my Internet line was downgraded from 1Gb to 500mb. I have spent several hours analyzing my network, changing cables, buying new hardware etc in order to get an appropriate speed - and all in wain as it JUST turns out that Tango system downgraded my line for unknown reason. And worst of all, NO ONE takes responsibility of their errors. Worst company and customer service ever.

Having 20 Euro per month contract, they didn't hesitate to charge by 80+, then 100+ Euro in monthly invoices as they have very expensive over-limit cost (or "sudden roaming" in EU). Even with the limit set at 20 Euro per month, they found a way to charge with additional expenses later, justifying that the internet wasn't included in this option (before they didn't clarify this and that was the purpose of the selected option).
Then, when we finally decided to refuse this company "service", they charged 236 Euros of the cancelation fee. It is almost the same amount as the cost of a one-year subscription to another mobile company with almost unlimited internet. One month later and we wouldn't have been charged, they said. Unfortunately, we got nothing, except a headache: no good connection, no good mobile internet. The worst mobile company we have ever experienced. We use in parallel two other mobile operators and never received additional charges. I think, that without such an unfair business model they will not survive in the market, just because the competitors do their job so much better and for a lower price.
Some companies cheat, some provide a good service, you decide whom to stay with.