Sytner Group - Sytner Wolverhampton BMW Arvostelua 

I recently visited Sytner BMW and was looked after by James Lloyd-Roberts and Jim Wilkes — and I couldn’t have asked for a better experience! From start to finish, they were professional, attentive, and made me feel truly valued as a customer. It was almost a “yes sir” level of service — nothing was too much trouble, and every detail was handled with care.
I ended up getting a great deal on a fantastic car, and the whole process was smooth and enjoyable. Thanks again to James and Jim for making the experience so positive. Highly recommended!

Jack and Dominic provided a best customer service

Very poor service, they are only bothered about new sales. I gave my car for a health check, receive a call to say ready to collect, get there after an hour had to wait for 30 mins as it's getting washed. Want to speak to a manger regarding this, they are busy and will call back later and never happens, raise a complaint, no response. Been to sytner solihull they are good. Wolverhampton are the worst to deal with. If you say I want to buy a new car, they treat you like a king, once you get it, you no longer receive the service you expect from a bmw dealer.

Another tactic used to show that they respond to customer queries, in comment below they asked to contact someone from their service team, which is did and as expected no response. If you are to pay them money they contact you straight away, for instance I messaged them for extended warranty got a call today and paid for it done. Raise a issue which doesn't generate money for them Ignored. They couldn't get it touch for a week regarding a complaint but for anything that generates income they can call you straight away.

I enquired about a 5 series and within the hour, Jason had sent me a personalised video with the information i had requested. Over the next few days Jason kept me informed every step of the way until i took the train up to Wolverhampton to do the handover and pick up the car. The next day Jason called me to make sure i got home safely and to ask if i had any questions regarding the car. It was a great service from end to end!

AVOID!!!! I wouldn’t give this place the one star if I had a choice. AVOID AT ALL COSTS. When staff tell you they never have a good day you know you should avoid.

Cowboys and weak management who hide behind their desks. Sales are full of it and servicing con you out of money at any opportunity.

I have used this dealership for years now and my recent experience (this week)has left me disappointed. I phoned to book my car in to have the park button looked into as well as the idrive which keeps rebooting. On check in of my key i stated both of these issues again. Upon collecting my car, I asked the lady if my park button issue was sorted she said yes. I then asked has my idrive been sorted? She looked at the paperwork and said yes. I left the car with you for 3 days to allow for repairs as well as getting it serviced which was agreed last minute. I paid the large bill and off I went to pick my kids from school. When I got home I rang bmw saying my idrive was not fixed. I was told I would receive a call back but this did not happen. Also I would have expected some sort of communication regarding my chipped park button seeing as you were looking at it anyway. Communication seems to be a problem here, from giving me inaccurate final bill total on the phone to the video sent of my car where the guy spoke so fast you can’t understand what he is saying. Now after all this, sytner bmw wolverhampton are telling me to bring my car back and pay for the idrive diagnosis? Never again.

From start to finish of purchasing the car it was a very smooth process

Fantastic experience from first enquiry to driving away in our new (to us) BMW.
Particular mention for Salesman James Lloyd Roberts who was excellent.

We went out of our way to travel to all the way Wolverhampton because of the great customer service. We were made very welcome and I love the car.

Having raised a formal complaint with BMW customer services, Sytner Wolverhampton were contractually obliged to respond within 48 hours. This did not happen
I have had no end of faults with my iX1 and to be far, the service team have been more than helpful but my complaint has simply been ignored. If I do not hear from them within then next 48 hours I will escalate my complaint to the Ombudsman

If I could give this place minus stars, I absolutely would. Sytner BMW Wolverhampton is the textbook definition of greedy, incompetent and utterly unprofessional.

I took my BMW 640d Gran Coupe in — a smooth car with only 40k miles, running perfectly apart from a harmless intermittent orange check engine light that came and went on its own. No performance issues whatsoever. They had the car for two full days and still couldn’t find the fault. Fair enough, I thought — until they slapped me with a shameless £619 bill for absolutely nothing. Not a fix, not an explanation — just daylight robbery.

As if that wasn’t insulting enough, they then had the guts to tell me they needed the car for another day to poke around for three hours at £150 an hour — another £450 — with zero guarantee they’d even find the cause! So, I’d be nearly £1,100 down and still potentially no further forward. What an absolute disgrace.

The staff were rude, dismissive and clearly only interested in milking every last penny rather than actually helping a customer. To add insult to injury, when I came to collect my car they told me it was in the parking area. It wasn’t. After wasting time searching, I eventually discovered it had been locked away on their rooftop parking. The word Unprofessional doesn’t even begin to cover it.

This dealership is a total scam. They are greedy, incompetent, careless, and shamelessly rip people off. Avoid Sytner BMW Wolverhampton at all costs — they’ll happily take your money while giving you nothing but stress and excuses in return.

Rosie in the service department did an amazing job 10/10

Took my daughters car in for a recall when I collected the car one of the wheels had been damaged when I told them they said no it's not been done here as our technicians are really good and they will tell us if they cause any damage.
They wanted to check cctv???
I dont know how on earth that will ever be found but I left it at that.
Waiting for a phone call that didn't come so I called and was told they were still looking into it.
I then received an email the next day to say the damage was definitely not done there.
My 19 year old daughter works hard to pay for that car and those wheels are new only 3 weeks old so I 100% know that damage was done there.
I stupidly thought using a main dealer they would take care.
Shame on you BMW.
Then they offer you a free MOT as it was a recall there is no chance that car will ever go back to that garage.

Trying to book or even get a call back from the BMW / service department has been a nightmare. All i wanted to do was book motorbike service with my local dealership ........

Very welcoming. Wasn’t pushy Jason made my experience really good especially when making a purchase of a car

Excellent service and communication provided by BMV Synter

Lost faith in another BMW dealer and was going to buy a different brand, but spoke to Luke Freeman yesterday who was genuine, helpful and totally understood my situation. I would definitely recommend him for anyone wanting to buy a new car from someone who is professional, non pushy and on the ball. I am now excited to get my new car and feel like a valued customer… thanks Luke!!!:)

Took my car to the dealership for investigation and fix if necessary. This was actioned by a third party dealer using the one link system.

I got to the dealership and waited around a while without anyone asking me have I been attended too .

When a female by the name of Leah turned up with less customer service approach, she had not a clue how to deal with a customer at a top brand dealership .

I explained that the third-party dealership who I purchased my vehicle through I’ve used the one link system to make the booking and have advised that BMW of familiar with this and they will liaise with them directly regarding the investigation results and if any remedial needs to be carried out.

I was abruptly told that anybody could have made that booking and we require evidence of this otherwise the cost would come to myself.
I feel that she could have taken this information that I have provided and investigated and come back to me with a proper response than trying to enforce her own opinion which to me did not seem like company policy.

Even though I was attending the dealership via a third-party, it was my very first interaction with the dealership and the outcome has been very poor to say the least.

I certainly would not want to deal with this individual again.

Sold me a car with cosmetic and a technical issue and on top of that owe me £179 refund which is due from 28Feb. Despite sending emails, they keep saying they will refund it today and it never happens. Have raised this with their centre manager who is still searching for a replacement vehicle and yet to provide a date. So much hassle for buying an "Approved" used car.

I recently purchased a BMW i4 from Jason W at BMW Wolverhampton. This is the second car we've bought from him, and once again, he and the team were incredibly helpful. Although they didn’t have the car in stock, they went above and beyond to source my dream spec. Thank you, Jason, and the entire BMW Wolverhampton team!