Rich and his Team were excellent in getting my order quoted and fulfilled in a timely manner. I had one unexpected event in which I needed to return a portion of my PC back and the issue was quickly... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
SuperLogics is an amazing company if you are looking for a high quality, custom computer system. They are super tech gurus, helpful, friendly and easy to work with. Even if a problem occurs, there is... Näytä lisää
Helpful people, fast delivery, custom-built equipment, all at great prices. If they don't have a component for a build, they always have an alternative. This is why I keep coming back. SupperLogics ju... Näytä lisää
From Order to Delivery and Install, everything has been perfect. My only criticism is that SuperLogics does not provide a single disc recovery solution to permit the buyer to restore the hard drive o... Näytä lisää
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
SuperLogics, Inc is the computing leader you can rely on. We design and assemble a wide range of cost effective, high performance, extremely reliable Intel®-based rack mount and touch panel computers, and other computer related products, and have since 1995.
Yrityksen kirjoittama
Yhteystiedot
9 Mercer Road, 01760, Natick, Yhdysvallat
- 877-893-1660
- customerservice@superlogics.com
- www.superlogics.com
4,8
Erinomainen
761 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
had what I needed and worked when I…
had what I needed and worked when I received it
19. joulukuuta 2023
IT WAS A GREAT EXPERIANCE TO DEAL WITH…
IT WAS A GREAT EXPERIANCE TO DEAL WITH THIS GREAT COMPANY, MANY THANKS FOR LIAM FOR HIS KIND SUPPORT
8. joulukuuta 2023
Computer arrived just as order
Computer arrived just as order. 2 month in service still working.
30. marraskuuta 2023
Unit received with a non-functional…
Unit received with a non-functional high end graphics card. Had to run to Best Buy to purchase a new one.
Real inconvenience.
26. lokakuuta 2023
Vastaus yritykseltä SuperLogics
Dear Reese, thank you for your order and thank you for taking the time to provide your feedback. I am very sorry for the inconvenience that this caused. Your feedback is invaluable to us, and we take it very seriously as it helps us identify areas for improvement. The graphics card that was not functional when you received it did work here, so the suspected cause of this issue is damage during shipment. The graphics card was large and heavy. We suspect that the root cause of this issue is that additional structural support inside the computer case is required in certain situations in order to make the journey to you safely. After meeting about the issue, we took corrective action by creating a procedure to use expanding foam from Instapak, to surround and support large and heavy cards in computers. We have updated our assembly procedures with this additional procedure. Again, I apologize this happened and am grateful you took the opportunity to let us know. Thanks, Matt M
Many thanks for your support
1. marraskuuta 2023
Dell/Lenovo/HP overhead is high & won't meet custom needs.
Superlogics is one of the last companies out there that will build custom configs for you at a good price.
12. lokakuuta 2023
Responsiveness is lacking
Responsiveness is lacking; it is very hard to get in touch with someone for a quote. This has not been just one time but several. We reach out to existing sales members that we have worked with in the past. Last year we ended up purchasing from a different company! Also the week lead time for a n order acknowledgement is ridiculous!
9. lokakuuta 2023
Vastaus yritykseltä SuperLogics
Dear Sarah, thank you for taking the time to provide your feedback. It is invaluable to us, and we take it very seriously as it helps us identify areas for improvement. I want to extend my apologies for the delay in our email responses and the inconvenience it caused you. Thank you again, Matt M
This reply is from the sales person (Rich C) you are working with:
Dear Sarah,
I understand how essential timely communication is, and I deeply regret that I fell short of meeting your expectations in this regard. Your time is valuable, and I failed to respect that. I genuinely apologize for any frustration this may have caused.
I am committed to rectifying the issues and implementing measures to ensure more prompt responses in the future.
I greatly value your feedback and thank you for bringing this issue to our attention. Your review serves as a reminder of the importance of responsiveness in my communication, and it motivates me to make the necessary changes to meet and exceed your expectations.
I hope you will continue to do business with us in the future. If you have any further questions or concerns, please do not hesitate to reach out to me, and I will make every effort to assist you promptly.
Thank you for your understanding, and I appreciate the opportunity to improve my services based on your feedback.
Sincerely,
Rich Costantini
Our company can be demanding on…
Our company can be demanding on configuration and purchasing. Superlogics has always worked with us and exceeded our expectations.
16. lokakuuta 2023
The service was great
The service was great. They helped me upgrade our current computer.
3. lokakuuta 2023
Some issues
The PC looks good, hopefully it will be stable and last long. I gave four stars because of two issues:
1. There was neither my name nor phone number on the address label; the box was just left at the doors of the building. There was no way to understand who should be notified about the delivery;
2. I chose Ubuntu as an OS. A note came with the PC with a user and root passwords, but the root password was actually never set and, of course, did not work.
25. elokuuta 2023
Vastaus yritykseltä SuperLogics
Hi Dmitri, Thank you for taking the time to leave feedback for us.
1. My apologies for the missed name on the shipping label. We had a order entry oversight and missed that. We have taken internal corrective action to reduce the chances of that happening again. I'm glad the computer made it to you and apologize for the inconvenience that may have caused.
2. You are referring to a sheet that contains Linux login information that we include with every Linux build.
The root password on this paper is supposed to be the password for sudo or "superuser do," which is also technically root. It sounds like you assumed it to be a root user password which cannot be set up at launch and it's up to you to set up. But we met about it and could understand the confusion. We acted on this opportunity for improvement and updated our password sheet wording from root to sudo password so going forward there will be no misunderstanding.
Thank you again for the feedback and helping us improve our procedures and communications, Matt M
Fantastic Product!
Fantastic product.
Fantastic Customer Service.
The world needs more companies like SuperLogics!!
31. elokuuta 2023
You guys are always awesome
You guys are always awesome. Liam comes through for me all the time.
24. elokuuta 2023
Hassle-Free and Easy
Our purchasing process from start to finish was easy, well managed and hassle-free. The website is concise and very easy to navigate. Our Computer arrived in a very timely manner (EXACTLY) as we designed it. Thank You SuperLogics... we will definitely be working with you again.
13. elokuuta 2023
Very responsive and communicated clearly
18. elokuuta 2023
Considerate
The person who helped me was supper considerate and solved everything quickly.
It was a great experience and I hope to do business with SuperLogics again.
18. elokuuta 2023
Glenn and Rich with SuperLogics are…
Glenn and Rich with SuperLogics are FANTASTIC.
We placed an order for a few LCDS and wanted to set up payment with Purchase Order. Rich was an excellent resource, following up with the credit department around a holiday weekend. He made sure we did not feel forgotten about! When Glenn sent the invoice, he jumped in to assist me in making sure all of our tax exempt documents were loaded into the system and applied to our invoice.
I highly recommend SuperLogics, and will definitely be a returning customer thanks to Rich Constantini and Glenn Ritchie!
31. heinäkuuta 2023
The sales rep new exactly what I…
The sales rep new exactly what I needed. The information from the old unit was documented very well. A replacement was found and shipped quickly.
6. heinäkuuta 2023
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