RK ROYAL KLUDGE Arvostelua 

I made the really stupid mistake of buying a RK C96 HE keyboard from a reseller on amazon. I had assumed at the time that the reseller was an official distributor. Unfortunately I think I ended up being wrong. Although I really liked the board, when the keyboard power port started to fail after just a couple months, I contacted RK support to try and RMA it. However while talking to the support agent I realized that the sticker on the back of my board had no serial number on it. The spot where it should have been was just blank. Thinking that the board may be a counterfeit, I reached out to a human agent to try and verify it was a fake product, so that I could go after the reseller. I was SURE I was going to have to eat the cost of the broken board, because why would RK support a board that wasn't actually from them? However, to my huge surprise, the RK agent sent me an email saying that not only had they already shipped me off a new board, but that since they didn't want me to have to deal with the hassle of shipping the damaged board, I could just dispose of it in whatever way was easiest for me. Long story short: RK did right by me when they absolutely didn't have to, just because they wanted a random customer to have a good experience with the product. I am very impressed.

I want to commend Mike for the excellent communication and customer service he provided when one of my keyboards unfortunately failed. I’ve owned three of these keyboards for years and have never had an issue, so this was clearly an unusual situation. Despite extensive troubleshooting, we were unable to get the keyboard working.

Mike provided the next best solution—a discount that allowed me to select another keyboard, which I happily did. His expertise, care, and product knowledge were spot on throughout the entire process. Even better, the new keyboard shipped the very same day I placed the order.

I have no doubt the new keyboard will serve me well for many years, just like the others have. Thanks again to Mike for making an otherwise frustrating situation easy and positive!

My gaming keyboard is the coolest thing ever....and I don't even game! It left to right flickering light display really gives it a nice pop. :-)

Easy to order and I got exactly what I wanted. Shipped early and received in one piece

It was an Instant delivery came in 1-2 days and perfect keyboard thanks for everthing

Fast reliable shipping. Very responsive to communication when there were things to ask or clarify. Product they send are in good condition and also well packaged.

Returning this keyboard has been nothing short of a nightmare. Bought the wrong colorway initially and attempted to return it and was met with resistance at every angle. Bought the colorway I intended to buy on Amazon,love the products , it’s the support that sux. LOVE MY “HALO” colorway the lights on this board are fantastic. It was easy to mod and the keycaps really make the “Halo” the best choice.

love my keyboard and when it broke they replaced it without making me return or wait 10/10 customer service

Failing to deliver a paid product while knowingly keeping the listing active to collect more payments is a deceptive marketing practice and a violation of the Competition Act. I have taken screenshots proving this company is still actively selling this item despite confirming to me it is out of stock. First time buyer and last time buyer untrustworthy site.

(Royal kludge I went directly to paypal after you guys wouldn't respond within 2 mins they sided with me. Poor inventory managment doesn't excuse what it is.)

Amazed at the quality of the keyboard! Would definitely buy again.

Their product line is amazing and comes at very competitive prices. I’m currently using their keyboard, which feels great and premium. The only thing I might suggest is adding a headphone jack. Overall, I highly recommend their products. Customer service after sales is also very swift and reliable; worth mentioning.

You know when you've got a good product when you enjoy that creamy, clicky sound you get when typing on the RK F99 AI keyboard. I also purchased the RK MG5 mouse which is a great companion for the keys. Customer service and the follow up communication also shows that RK care about their products.

The customer service was great. Evan was the person who entertained me and I was left feeling glad that I contacted the service.

Great customer support and great product. I bought a c98 HE. Coming from cherry mx brown and then reds, i thought i would try a hall effect keyboard next and i dont regret it. Had some questions and the customer support responds fast and is super helpful. A friend has a glorious gmmk3 he, which i tested, but the c98 is way better in my opinion. 10/10

I not only love my new keyboard, which feels super high-quality and also has the best sound, but I also had the best experience with customer service, thanks to Lia:

I had a software problem with the keyboard and wrote to customer service. First I got a reply from their AI, which had great tips. When that didn't work, I was immediately forwarded to Lia, who helped me solve the problem. The whole time she was extremely customer-oriented and was able to solve my problem super quickly.

I would order again anytime!

El teclado llego con un defecto, pero en menos de 3 dias ya tenía uno nuevo. Todo muy rapido y lo mejor calidad precio.

The product itself is great and the support is even better.

I have an S98 keyboard, the USB port started going bad on it after not even a year. Within 3 emails to support they agreed with my diagnosis and shipped me a new one which got to me in 2 days. Great experience.

Suite a un problème sur mon clavier, un nouveau est arrivé assez rapidement. Le service clientèle a été parfait, je suis ravi de Royal kludge.

The shopping process was easy on their site, and the value for the keyboards and the sales they were offering were great