Stratstone - Porsche Centre Sutton Coldfield Arvostelua 

Helpful, clear explanations and updating of progress

Customer service was excellent

Very knowledgeable and friendly staff. Most helpful.

Very poor customer service for a premium car supplier

When I checked the car in for its service we agreed that I would pick it up on the Saturday morning but when I got a call informing me it was complete on the Friday I was pushed to come and pick it up with it being emphasised a number of times that there isn’t anyone available from the service department available on Saturday even though I agreed the Saturday collection with a service representative and this was written on the service document that I had signed. This was quite inconvenient as I was not close to the garage and had to cut short my day out.
Also the vehicle health check video was of dreadful quality as the audio was terrible and what was said could not be heard with the person doing it not speaking clearly, other people talking and engines running. It also seemed to be cut short as only the tyres and breaks were shown, nothing about the suspension, underbody tray, exhaust etc which has been included in other videos.

A warm welcome
Very thorough in explaining what I was purchasing
Olga is very polite and prompt

write in relation to my recent servicing experience with your porsche dealership in Sutton coldfield.

For context, The vehicle started to develop a small fault with the gearbox in late January time and I arranged for it to go to your Sutton Coldfield dealership for investigation and possible remedial repairs. At the same time I notified them that the heaters were intermittently working.

On arrival to the dealership, the lady who greeted me was unaware and very blasé about my vehicle having a booking and after numerous conversations accepted the vehicle for repairs.

The vehicle was left with them for circa 2 weeks without any phone call from the dealership notifying me of what issues they had found.

I called them on the Monday and left a message, but the return call was not received. I rang the following day, the Tuesday and again left a message and received no call back. I called again the same day at around 3pm and was told my advisor was on lunch and would receive a call back. This call never came.

On the Thursday I finally called and spoke to someone who said that the vehicle was having a new gear box and they would be in touch.

After a week or so had passed, I was called to notify me that the vehicle was ready to collect and had received a complimentary valet and was repaired as per our telephone conversation and subsequent conversations at the point of drop off.

On arrival I waited whilst the vehicle was fetched round for me, however after immediately glancing at the vehicle I could clearly see that no valet had taken place, the interior was still dirty including the mats and dashboard and that the tyres were still muddied from my journey to them prior to the repair and certainly hadn't seen soapy water.

All in all I have to say the service i received was not befitting a dealership such as porsche and was more aligned to what I would expect from a used car supermarket.

I am still awaiting confirmation as promised by the advisor of the new gearbox fitment so as I can store it with the vehicles servicing records as well as an update as to exactly what remedial work has or has not been done to the heaters.

All in all, not very good. Maybe if I was purchasing a new porsche I might of received more care and attention, however that is left to debate.

I look forward to receiving your update on the outstanding matters and response

Had a main service done including changing brake pads and discs and one week later discovered brake fluid leaking from bleeding nipple, clearly the technician didn’t tighten the nipple properly.

Olga Simmons friendly, professional and efficient approach.

Helpful staff on the phone, but POOR internal communication. NOT good value for the prices they charge.

Brilliant team
Francesca is fabulous , always accommodating and very helpful and knowledgable .
Great customer service
Fay and Shayne are great additions to the team
Totally recommend Porsche Sutton Coldfield

Always a seamless transaction, awesome service every time

When I took the car in, I was told that there were no mechanics available and so they would let me know when the work would be done. I was travelling to Australia for Christmas, so told them I couldn't pick up the car for an extended period of time after mid December until 6th Jan. I heard nothing until a midnight call between Christmas and New Year asking me when I will pick up the car.

Service are tone deaf, and it would appear have no customer management system. No apology for calling at an incredibly inconvenient time.

The work done replaced one interior part with a different looking part. When I questioned this there was no hint of an apology, but they did rectify the problem, hence 3 stars not 1.

My sales and service experience with Porsche Centre Sutton Coldfield has been 100% flawless ever since I first used them in 2001 - this latest is no exception. Why can't everyone be like this?

Having lost my locking wheel bolt key, Nathan Coley in the parts department went out of his way to contact a third party to source me a new one. I didn't buy my car from Porsche Sutton Coldfield, but I may well buy my next one from them. Outstanding and nowadays rare customer service.

Lovely helpful staff
Thank you 🤩

Very helpful staff and car was ready on time.

My job requires me to travel a lot and the flexibility offered was outstanding. Nothing was too much trouble, and the job was completed well ahead of schedule.

Great service as always… communication is fantastic, always keeping me updated on work. Staff are very friendly and helpful from the sales staff to the service team. I always enjoy visiting the centre and the complimentary drinks.