Stratstone - Porsche Centre Sutton Coldfield Arvostelua 

Excellent Customer Experience, better than Octopus Energy in my opinion !!

Easy to deal with

Big thanks to Nicolas Chapman for his expertise

This dealership has ruined 2 years of my life with lies, incompetence and misconduct and delinquent actions. My entire review can be backed up with over 20 emails of proof, 2 hours of phone recordings and a recording of a 1 hour meeting with the centre principle Michael Rahl.

I dropped my car off November 14th 2024 for a MOT.
I was then told my car will fail the MOT due to a major oil leak, I quote from the email, leaking in several different areas, 30 hours labour required to remove the engine to check for further leaks.

I was then told despite my MOT running out the same day, they can book my car in for January.
No loan car provided.
January came. February came, I was informed it’s now going into the workshop in March. No loan car provided yet, excuses provided.

March comes and I’m travelling so I am under the assumption my cars in the workshop. No contact in April. June. I arrive back assuming my car is finally done after being with them for 7 months. Upon calling im informed they have no idea and my car is booked in for, and no one from the service team has booked it into the workshop!

My car was on the forecourt for 8.5 months before it touched the workshop. At this point I was still not in a loan car and was provided the tenth excuse as to why not.
I contacted the area director Jodi Macdonald and expressed my complete frustration for what has happened. My car was then entered into the workshop finally and I was then given a loan car 8.5 months after dropping it in.

My car was finally in the workshop, but they had the audacity to call me to authorise a new battery for the car they had kept and forgotten about, obviously resulting in a dead battery. I was then told, the huge job which was a result of a problem which would fail my MOT, was actually not a engine oil leak in ‘several’ areas and was not a 30 hour job. It was a coolant leak which was quoted at 3 hours labour! At this point I was FUMING. On November 14th 2024 I was informed my car would not pass the MOT so they will not take it following the health check, and then to find out 8.5 months later, they kept my car for no reason, and it was a small job which would have not effected the MOT!
I finally got my car back on the 24th August 2025.
1 hour later the coolant warning light came back on.
They kept my car for a further 3 weeks.
I got my car back at the end of September for the issue to then come on again. Dropped my car back and had it back in October. The light then proceeded to come on again 2 days later. I booked the car in again for December 8th and again, 4 weeks later I had my car back.

They kept my car from November 14th 2024 until January 8th 2026, misdiagnosed my car, destroyed my battery, didn’t provide me a loan car, forgot to book my car in resulting in a 8.5 month wait with my car sitting at their dealership the whole time!

I finally got my car back on January 8th but during this time, I had noticed and instantly reported a large ‘key’ like scratch at the back of my vehicle. The service manager Andrew picked up on this. He agreed to fix it and take responsibility.

Monday, I find out Andrew the freshly hired service manager has been fired after 5 weeks. (I’ve seen multiple staff fired), yet he had forgotten to pass on the information to Michael Rahl regarding my scratch.

This is where I couldn’t believe what happened.
I phoned the dealership to ask regarding getting my scratch fixed. 2 hours later I had a call from Porsche UK saying I’m no longer welcome at their dealership as they can’t meet my expectations! I went in and had a meeting with Michael Rahl. Which I have recorded. He promised to fix my outstanding issues mainly the scratch, which he confirmed in writing. Fast forward, he has backtracked on what he said. Offered me a £100 credit which doesn’t fix it, and lied his way out of this.

Do not trust them. They have had many scandals. Upset many customers. Their former dealer principle was sleeping around with staff and got fired. Go to Wolverhampton instead. These are really a failing business and I know.

TBC

excellent service all round

Really helpful..awesome customer service

Great brand ambassadors

Friendly staff with attention to details and on time

Superb customer care, big thankyou to Tavinder Mann, very informative, A+++ Customer service

Better communication between Staff and myself.

Two failed appointments where they forgot I'd booked a courtesy car, followed by a wasted journey as I found out the two faults weren't covered under warranty.

The greeting and warmth of Faye and Sharon on Reception was like being greeted by a long last family member. They are great exemplars of great service.

Mazidul on the service desk was highly professional and made sure I was looked after throughout the whole time of dealing with him.

Impeccable service.
Exceeded expectations.

We have used this dealer a few times, and each time its a bad experience. Shame we have to give a star to leave a review with them, 33 percent of reviews are 3 stars or below, which you would not expect from a Porsche main dealer. You never get to speak to someone on the first call, then they don't call you back, my car was in for a major service never even got a wash or vac, I could go on and on but to keep it brief the experience is below par.

This is my 4th Porsche and Sutton Coldfield tick all the boxes for excellent service and back up

A warm welcome, helpful and attentive staff.

I have been left with warning lights that were not present before paying for my £2000 service.

Work carried out on time and as discussed

Agreed a reduced service price (~£1,100) in writing before booking, but was charged £1,800 on collection.

Had to pay the full amount just to get my car back, despite raising the issue on the spot. Was promised a call back the next day — never happened.

Multiple follow-ups from me have been ignored. Feels like clear overcharging and very poor customer service.