Anytime I need glazing on a pitch or flat roof, sterling build are my first call. Always best value, and excellent customer service. Although I can’t speak for the rest because I only deal with Jamie.... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The initial service was excellent, with fast delivery and no issues. However, the returns process does not match the “hassle-free” claim on the website. While some of the return conditions are rea... Näytä lisää
Absolutely fantastic experience - we had exhausted all options with both our own builders (and a second building firm we tried just on the off chance!) trying to source a tile that we wanted with no l... Näytä lisää
Yritys on vastannut
I have bought quite a few loft windows from Sterlingbuild over the years, but a friend gave me a Fakro window and l just needed a flashing kit to make it work, l looked online, called to confirm l’d f... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Ikkunatoimittaja
- Rakennuslaitteiden toimittaja
- Ovikauppa
- Remonttitarvikeliike
- PVC-ikkunatoimittaja
- Kattotarvikeliike
Yrityksen kirjoittama
Here at Sterlingbuild we specialise in daylighting homes through the supply of high-quality fenestration products and glazing systems. Now part of the JJ Roofing Supplies Group we continue to be committed to providing first class service along with the ease and convenance of being able to purchase through our network of nine branches throughout the South East. With the largest stock of roof windows and roofing materials we're confident we can supply your next project to anywhere in the UK. With a strong focus on home extensions and loft conversions, we are the largest independent retailer of roof windows in the UK and one of the country's largest VELUX stockists. Among the thousands of roof windows, rooflights and doors we sell, you’ll find industry leading brands such as Korniche, VELUX, RoofLITE+, FAKRO, Keylite, and many more. We cater for both pitched and flat roof new build and refurbishment projects by supplying all the necessary pieces you'll need to satisfy your home improvement needs, from flashing and blinds to bifold doors. To discuss any existing order please feel free to contact our award-winning customer support team at cs@sterlingbuild.co.uk or to place a new order, please contact us at sales@sterlingbuild.co.uk You can also place an order or chat with our team at www.sterlingbuild.co.uk Thank you for your preference!
Order With Confidence
Yrityksen kirjoittama
- At Sterlingbuild we are committed to delivering the best customer service we can and providing as much value possible.
RoofLITE+ | Budget Friendly Without Compromising On Quality
Shop now from only £198!
RoofLITE+ pitched roof windows combine high quality design with a price suitable for most budgets.
Yhteystiedot
Unit 6a Riverside Industrial Estate, London Colney, Hertfordshire. , AL2 1DT, Hertfordshire, Yhdistynyt kuningaskunta
- 0208 830 7000
- cs@sterlingbuild.co.uk
- www.sterlingbuild.co.uk
4,2
Hyvä
474 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 91 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent👍
From the competitive price through checkout and onto delivery, I received great communication with updates on delivery etc, the products turned up on time and in mint condition. I would highly recommend
Regards
Michael
27. maaliskuuta 2026
Vastaus yritykseltä Sterlingbuild
Dear Michael
Thank you very much for your fantastic feedback!
We’re delighted to hear that you had a smooth experience from pricing and checkout through to delivery, and that our communication and updates met your expectations. It’s great to know your order arrived on time and in perfect condition.
We truly appreciate your recommendation and look forward to supporting you again in the future.
Kind regards
SterlingBuild
Estimated delivery time completely wrong
Ordered a roof window.
The website says estimated 2-3 working days delivery. Only after ordering it did I find out that it was actually 15-20 working days as they have to order it from the manufacturer and the manufacturer sends it.
I would expect an 'estimated' delivery time to be fairly close to the actual time - a few days, not a few weeks.
Their emailed receipt said 2-3 working days, and their website (3 weeks later) still says 2-3 working days even though this product is still not in stock.
Our new roof cannot be finished until this arrives. Had we known the accurate delivery time we would have chosen a different window.
The websites order status says 'shipped', but apparently this only means they have sent the order off to the manufacturer. Completely useless.
All the poor customer service people can say is 'sorry, this is the way the system is set up' or similar. They have been polite, but so far that's the only good thing I can say.
At least other suppliers of this product have the honesty to put the correct timescale on their websites.
Will update this when (if) the window eventually arrives.
Update: Dale in customer services was excellent, trying several times before he managed to get a despatch date from the manufacturer, and keeping me informed by email.
SterlingBuild have responded to my review below, but that reply does not address several of the points in my review.
They say they have updated the website with accurate lead times, but I'm still seeing the 2-3 days estimated delivery.
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sterlingbuild
Dear Penny,
Thank you for your feedback.
We are currently in direct communication with yourself and the manufacturer to facilitate the fastest delivery timeframe they can provide.
Regrettably, there are occasions where unforeseen circumstances outside of our control can impact delivery schedules. As advised via email to you today, your order is due to be dispatched on the 13th April, and we have updated the website lead time accordingly.
We work hard to keep lead times as accurate as possible across all ranges, despite the ongoing changes within the logistics and roofing industry.
Please be assured that we are actively monitoring the order and will continue to support you with updates where available until delivery is completed.
Kind regards
SterlingBuild
Absolutely fantastic experience
Absolutely fantastic experience - we had exhausted all options with both our own builders (and a second building firm we tried just on the off chance!) trying to source a tile that we wanted with no luck. (Rosemary Brindle 3/4 tile) Jamie sourced a batch, a few broke on the first attempt at delivery so he replaced them quickly and efficiently. Without contacting JJ Roofing I honestly believe we would not have been able to source what we needed. THANK YOU
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sterlingbuild
Hello Katie,
Thank you for taking the time to leave this wonderful 5‑star review.
We’re delighted to hear that you had such a positive experience with Jamie.
Having the chance to speak with a real person who genuinely cares makes a big difference and we’re so pleased that Jamie was able to offer that experience.
Your feedback means a lot to us, and we’ll be sure to pass along your kind words to Jamie and the wider team.
Thanks again for choosing Sterling Build.
This product was fitted by ourselves
This product was fitted by ourselves, only for the customer to complain and tell us they weren’t happy with how the product had been manufactured. We will now have to source another product and remove yours and install the new all at our cost. Not happy at all.
27. helmikuuta 2026
Vastaus yritykseltä Sterlingbuild
Hi there,
We do not manufacture rooflights; we are a supplier. Any concerns relating to manufacturing quality must therefore be reviewed by the manufacturer directly.
You contacted us on Friday 6th March and we responded the same day. The reported issue was immediately forwarded to the manufacturer for assessment as advised, which is the correct process for any potential manufacturing concern. We are currently awaiting their response.
As the manufacturer is still reviewing the issue, it is not appropriate at this stage to assume responsibility for any replacement costs. We will continue to assist in resolving the issue once the manufacturer has completed their assessment.
Did exactly as they said they would…
Did exactly as they said they would delivery wise - well done
13. helmikuuta 2026
Vastaus yritykseltä Sterlingbuild
Hi there,
Thank you for your 5-Stars!
We're glad you had a positive experience and look forward to serving you again.
Quality & Delivery updates good
Delivery updates good, product quality is excellent and no issues . As a novice fitting velux blinds a note to say locating points will already be on all velux windows would be helpful. Overall excellent.
10. helmikuuta 2026
Vastaus yritykseltä Sterlingbuild
Hi Janice,
Thank you for your 5-Stars!
We're glad you had a positive experience, and look forward to serving you again.
Don't limit your search for a Velux product to the Velux website.
I wanted a like for like replacement of a specific type of Velux blind. This was unavailable on the Velux website, but Sterling were able to source this from Velux. So, well done Sterling.
13. helmikuuta 2026
Vastaus yritykseltä Sterlingbuild
Hi Tim,
Thank you for your 5-Stars!
We're glad to have been able to assist, and look forward to serving you again.
SterlingBuild
Asked for a review ...
Asked for a review .... but still waiting for delivery of goods...
10. helmikuuta 2026
Vastaus yritykseltä Sterlingbuild
Hi Gordon
It looks like our review request reached you a little earlier than expected. We’re sorry for the confusion caused by that timing.
Please rest assured your order is on its way, and if there's anything else we can assist with in the meantime, feel free to respond to my email and we’ll be happy to help right away.
We appreciate your patience and look forward to getting your order to you very soon.
Outstanding customer support
I cannot speak highly enough of the customer service I received from Elena at Sterlingbuild E-Commerce.
Without her professional support, I genuinely don’t think I would have managed to resolve the numerous issues we experienced with the couriers. We had skylights delivered damaged, and on one occasion an expensive wooden skylight was left outside in pouring rain for several hours despite very clear instructions not to deliver before a specified time. The instructions were completely ignored, and the window was left exposed, soaking the timber and causing further delays to our roofing schedule. The entire situation was incredibly stressful and significantly delayed our roofers. However, throughout it all, Elena remained calm, professional, and proactive. She took full ownership of the problems, organised a replacement window quickly, resolved an issue with the Velux solar controller, and ensured everything was followed through properly. Her communication was excellent, and she genuinely cared about getting things sorted. I have another six skylights to order very soon and, after the courier issues, I was understandably hesitant. However, knowing Elena would be handling the order gives me complete confidence that it will be in safe hands. Thank you, Elena, you have been an absolute star!
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sterlingbuild
Dear Trudi,
Thank you for the 5-Stars!
We are overjoyed to see that Elena provided a great service.
We look forward to serving you again!
SterlingBuild
Jamie essentially does all the work for…
Jamie essentially does all the work for me. Once i explain what i need and give dimensions then he takes over. When i make a change he has to date always come up with a solution
11. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sterlingbuild
Dear Andy,
Thank you for the 5-Stars!
We are delighted to hear of your experience with Jamie, and look forward to serving you again soon.
SterlingBuild
Very postive experience
Good selection to choose from
Reasonable price
Kept me informed of order process.
Delivered ahead of schedule
19. tammikuuta 2026
Vastaus yritykseltä Sterlingbuild
Dear Nigel,
Thank you for your review!
We're delighted to hear of your experience, and look forward to serving you again soon.
Totally efficient .
16. tammikuuta 2026
Vastaus yritykseltä Sterlingbuild
Dear Andrew,
Thank you for taking the time to share your feedback. We're glad you had a great experience, and look forward to serving you again in future!
Good product very fast delivery
14. tammikuuta 2026
Vastaus yritykseltä Sterlingbuild
Dear Kevin,
Thank you for taking the time to share your feedback. We're very glad you had a great experience, and look forward to serving you again in future!
Great customer service
Great customer service! Helpful, responsive, and made the whole process easy. Highly recommend.
13. tammikuuta 2026
Vastaus yritykseltä Sterlingbuild
Dear Kay,
Thank you for taking the time to share your feedback. We're very glad you had a great experience, and look forward to serving you again in future!
Poor delivery service...box ripped…
Poor delivery service...box ripped open...flashing bent...and left in the rain at my neighbours. Box fell apart!
5. tammikuuta 2026
Vastaus yritykseltä Sterlingbuild
Dear Patrick,
We’re very sorry to hear about this experience. This is certainly not the level of service we expect for our customers. We have contacted you directly to discuss the issue and work toward a suitable resolution. Thank you for bringing this to our attention.
Great service and product knowledge…
Great service and product knowledge explaining technical points on purchasing Velux products. Swift, helpful and friendly support from Jamie F. Highly recommend this company on service and price.
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sterlingbuild
Dear Richard,
Thank you for taking the time to review us!
We are delighted that your experience was satisfactory, and we look forward to serving you again!
An excellent 5 star experience from…
An excellent 5 star experience from Helen. Updated delivery details on the dot and promt and polite on the phone. I wouldn’t hesitate to use Sterlingbuild in the future. Thanks
9. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sterlingbuild
Dear John,
Thank you for taking the time to review us!
We are overjoyed to hear that of your experience with us and we look forward to serving you again!
I placed my order
I placed my order
It was delivered in good time over Christmas
No damage
So very pleased
22. joulukuuta 2025
Vastaus yritykseltä Sterlingbuild
Dear Tony,
Thank you for taking the time to review us!
We are delighted that your experience was satisfactory, and we look forward to serving you again!
Excellent communication and kept…
Excellent communication and kept informed by Elena when my delivery would happen.
14. joulukuuta 2025
Vastaus yritykseltä Sterlingbuild
Dear Karl,
Thank you for taking the time to review us!
We are delighted that your experience was satisfactory, and we look forward to serving you again!
Estimated delivery 1-2 days more like weeks
They are saying estimated delivery 1-2 working days and it transpired that they sold me a window which they didn't have in stock. Sending you false track delivery details. Really disappointed.
I am sorry I haven't noticed that the essentials part has a different delivery schedule. Today (17th ) the DX delivered collar, insulation and flashing. No window yet. I will see if it comes tomorrow.
8. joulukuuta 2025
Vastaus yritykseltä Sterlingbuild
Dear Mr Zoppa,
Thank you for taking the time to review us.
You placed an order for 1 window, 1 flashing, and 2 insulation collars on 08.12.2025 at 8.03pm.
The order was processed on 09.12 at 2:55pm - less than 24h after order placing, as per our SLA.
We had both the window and flashing in stock, but had to order the collars from Fakro. The order for the insulation collars was sent to FAKRO on 09.12.2025 at 3:01pm. Both insulation collars are shown on a lead time of 5-7 working days, which meant the window and flashing would then be aggregated and sent through together, as we are unable to separate despatches due to a single delivery fee being charged.
You contacted our customer service on Monday (5th working day) and as a good will gesture our team has despatched the order on a premium AM delivery for Wednesday 17.12.2025, 7th working day and within SLAs.
Furthermore, as stated on the website, all delivery times given are estimates, subject to delays and rescheduling based on stock or courier issues.
If you wish to further discuss this issue, please contact us directly on cs@sterlingbuild.co.uk
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