Spotify 

Fullkomligt usel support. Helt plötsligt gick det inte att fortsätta lyssna på en ljudbok. Fel region sas det. Tog kontakt med supporten, den förste försvann i 1 timme och kom aldrig tillbaka.De fick mig till att göra massa saker tex starta om, ladda ner appen igen, ta bort cache etc. Efter 2 timmar och 15 minuter får jag svaret att de är medvetna om problemet. Där försvann tilltron.

Extremely disappointing experience with Spotify Premium Family support.

I have been a Spotify customer for several years and I manage a Premium Family plan allowing up to 6 members. My plan currently has only 4 members, yet Spotify is now preventing me from adding any new members.

The issue was reported to Spotify Support on August 29, 30 and 31, 2026.

Several different people have successively encountered the same restriction. In the most recent case, the invited member was rejected before even being given the opportunity to enter the household address.

After numerous exchanges with Support, Spotify eventually informed me in writing that the restriction resulted from an “automatic risk detection” and later referred to an “automatic protection”.

I repeatedly requested:
– the precise reason for the restriction;
– the date and event that triggered it;
– the contractual rule involved;
– how long the restriction will last;
– the conditions required for it to be lifted;
– and a genuine human review of the decision.

I have received no precise answer to any of these questions.

On August 30, one Spotify adviser wrote:
“We unfortunately cannot lift this restriction.”

When I asked for the official reason, the adviser replied:
“The official reason is that I do not have any more information to provide you.”

Yet only a few hours later, the same support service told me:
“Don’t worry, your problem will be resolved.”

Then, following another review, Spotify eventually stated:
“This action is blocked by an automatic protection that we cannot disable.”

This is precisely what I find unacceptable: contradictory answers, promises that the problem will be resolved followed by refusals, numerous changes of support advisers, and still no concrete explanation as to why my paid subscription is being restricted in this way.

I have kept the emails, screenshots, names of advisers, dates and times of the conversations. I am attaching several screenshots so that anyone reading this review can see that it is based on Spotify’s own written responses, not simply on my allegations.

After several hours spent trying to obtain an explanation and a solution, the issue remains unresolved.

A formal complaint and notice have been sent to Spotify. If no satisfactory solution is provided, I will pursue the appropriate steps with the relevant authorities and consider the legal remedies available to me.

I will, of course, update this review if Spotify ultimately provides a genuine solution.

As of today: issue NOT RESOLVED and an extremely unsatisfactory support experience.

Free trial automatically renewed without enough warning. Cancelled immediately and asked for a refund — they refused. Didn't use the service but still lost £12.99. Be very careful — they make it hard to get your money back even when you cancel right away.

I've been using Spotify since its early beta release. But I will be cancelling my family subscription shortly.
The UI has got progressively worse over the years with no ability to modify this.
The Android app has become very glitchy and uses an enormous amount of device storage.
Today I've tried to add member to the family plan, only for this rejected due the address not matching the account address.
I'VE ENTERED THE EXACT SAME ADDRESS but it kept rejecting it.
Total shambles.
Everyone, do yourself a favour and don't waste your time and hard earned money on Spotify.
I'm moving over to YouTube Music now... it has its issues and frustrations, but at least it functions.

Spotify's desktop app stopped producing audio on my Mac while all other audio worked normally. I contacted support, where a bot (which refused to identify itself as such) declined a refund for a service that was not functioning, offered no compensation, and presented only two options: perform an indefinite amount of unpaid labor troubleshooting, or cancel moving forward. When I asked to speak with a human agent, I was denied. When I indicated I would send the chat transcript to the FTC and our state's AG office, I was transferred to a human agent.

The human agent offered no meaningful support, including suggested a fix of reinstalling the app, did not work. The reinstall does not clear a hidden local config directory that was the actual source of the problem. I resolved the issue myself after ending the support session and spending considerable individual effort.

If you have the same problem (desktop app silent, browser or other audio works fine), quit Spotify, open Terminal, run rm -rf ~/Library/Application\ Support/Spotify, and relaunch. You will need to log in again, but it resets the corrupted audio routing config that a normal reinstall leaves in place.

A company that charges $23.53/month for a family plan should be able to diagnose its own software failures, not recite refund policy while its product sits broken.

Had them all . lot on free trial and decided on Spotify..it is without doubt the best huge choice songs..podcasts ect . Lot choose from ..to buy records cost to much .go premium and listen to who and when want.found right one ..

Been there as an artist for many years all my albums listed there ,I never received a single penny of royalties from them the artist is left behind
They don t care

Seit Monaten versuche ich mit dem Suport mein Spotify-Abonnement, das ich jeden Monat mit CHF 16.20 unfreiwillig (da Kreditkarten-Dauerbelastung) bezahle, auf meinen BEIDEN Geräten zu erhalten. Der Suport stellt dauernd Fragen, die ich kaum beantworten kann, weil sie im üblichen amerikanischen kaufmännischen "Puff" nichts finden. Und natürlich gibt's keine Telefonnummer, wo man ein Lebewesen erreichen könnte. Aber einkassieren können sie! Daniel Lindauer, Schweiz, 28.8.26

Quise realizar la renovación de mi cuenta premien y no me fue posible así que hice una nueva suscripción con un nuevo msil y page 6 euros quecerabuna orimicion. Diez minutos más tarde encontré lanpisibilidadvdevhacerblo que pretendía que era lsvtfnivacion de mi cuenta y pagué los 11,99 decrihir e inmediatamente me di de baja en la nueva centa citada. Todo perfecto , como fue un error y la nueva cuenta no llegó ni a ponerse en funcionamiento , reclamé la devolución de los 6 euros, me dicen que no es posible , que no entra dentro de su política devolución y que me dirija a lacresolucion de litigios de la Unión Europea . HORRIBLE FORMA DE tratar a un cliente.
Que se aprovechen de mis 6 euros . Buscaré cualquier otra plataforma que al menos sean más comprensibles y más educados con sus clientes y que Spotify vaya al carajo, por algo Neil Young no quiere estar con esta banda de avaros

Not sure why it gives you the option to have a 1star review when it won’t accept one ! This should be 1 star not 2 !!!
Pay for the family plan and wow cannot believe how shockingly bad this app is! Not sure why people rave about it as all it’s done so far is freeze, stop playing music and knocking off and play the same songs again and again just on a different order! You try adding new songs to your playlist to come back the next day and they’ve gone or been replaced with a shot copy! You ask for other types of music and yet again it freezes n cuts you off which then becomes a distraction while driving! I think sound clouds free version gives you better options just a shame about the adverts!

For an app that only has ONE real job, playing music, Spotify does an incredible job of making the experience absolutely horrible.

My account currently looks like it's been shadowbanned or something, and as always, it happened completely out of nowhere for no apparent reason.

The app demands an absurd amount of GPU/System attention/resources for something that should just play audio, constantly introduces unnecessary features that arrive broken, adds dominant functionality that interferes with other applications (such as screen recordings, Spotify just ends them), and somehow can't even play music if my headset is configured with a higher-quality audio format than whatever Spotify happens to support. That alone should be a major red flag. In this case, it simply refuses to play anything at all.

Whatever problem you're having, the troubleshooting journey always seems to start the same:

• Reinstall through the Microsoft Store? Still broken.
• Reinstall using the standalone installer? Still broken.
• Clear the cache? Still broken.

And the list of troubleshooting steps you're expected to go through just to fix an application whose primary purpose is clicking "Play" on a song is honestly hilarious.

I do absolutely nothing with Spotify except listen to music. I don't use videos, social features, recommendations, AI features, or any of the other extras they keep adding. I just want to play music. Yet somehow the application continues to break in the most random and frustrating ways imaginable.

The most frustrating part is that this isn't even a new problem. I was dealing with this kind of nonsense years ago, and now, years later, it feels like absolutely nothing has changed. Different, but also similar bugs, same bad experience.

At this point, I'm simply done with the platform.

Od jakiegos czasu mimo wykupionej opcji premium puszczacie reklamy. Przechodze na youtube.

Horrible support. Worst of any company. Actually its worse than horrible. Its a disgrace. It does damage to support peoples reputation in general and damages the mental state of Spotify's customers.

Honestly, I liked Spotify before. It had lots of music and podcasts I enjoyed listening to and they even upgraded to offer audiobooks.
However, they have too much ai made music and their ceo has decided to use his Spotify money to invest in AI warfare, which is quite disgusting. Cancelled my subscription, not worth it. Tidal and other music streaming services are better

De verdad si estáis pensando en pillaros Spotify Premium, no lo hagáis. Yo me suscribí a la prueba gratuita de 1 mes para ver cómo iba el servicio. Y no es gran cosa. Cuando yo active la prueba marque la casilla de que me avisen con antelación para saber cuándo estaría por acabar mi prueba. Pues bien, iba acabando el mes y justo cuando me meto en mi cuenta de banco me doy cuenta que tengo un pago retenido y me encuentro con el de Spotify. Y eso que cada día estaba pendiente de mi correo para ver cuando me llegaba el aviso. Pues cuando voy a mi correo cuando veo el pago de Spotify me doy cuenta que me llegó el mismo día que me hicieron el cobro de la suscripción. Y a partir de aquí reclamo tanto por lo del aviso del correo de aviso de antelación y sobre todo porque estoy reclamando dentro de las 72 horas que te dice Spotify para que puedas solicitar el reembolso. Cuando ya me pongo en contacto con ellos para que me reembolsaran el dinero, me dicen que no, el dinero no se puede reembolsar debido a su política de reembolso (que yo en todo momento lo he respetado y me puse en contacto con ellos dentro de esas 72 horas). Pues digo una cosa bien clarita. Ellos se quedarán el dinero y yo me quedaré jodió con esta suscripción se me cobró de manera injusta y que ellos no han respetado su política de reembolso. Pero en cuanto termine mi periodo de suscripción. Borro mi cuenta de Spotify y me voy a otras apps de música que están siendo creadas y en constante crecimiento y encima tiene mejores planes de pago (incluyéndote anuales a muy buen precio), buen equipo de soporte, y va cada vez a mejor. Así que este va a ser el último mes que estoy en Spotify. El equipo de soporte de Spotify no te ayuda en nada para conseguir una solución, pero luego para sacarte el dinero están muy pendientes. Que panda de gentuza.

Spotify is a good music platform, but the constant little problems make it a frustrating experience. The free version is almost unbearable, and even in the paid plan the shuffle on random is anything but random, and the app seems to bug at the worst possible times.

The biggest issue is the support when something goes wrong, there is no way of getting actual help.
I still use it for now but there are a lot of things that need fixing soon.

Trods at have haft Premium en del år, har Spotify pludselig valgt at tilføje de reklamer som de netop reklamerede premium på, med at man kunne købe premium og slippe for reklamer og afbrydelser.. Men i løbet af sommeren har.man simpelthen valgt at begynde at ligge reklamer ind midt i Podcasts (danske reklamer i amerikanske podcasts). Og kontakter man support får man i laaaang tid bare en AI der svarer det samme igen og igen og igen, og får man faktisk kontakt til en medarbejder, kommer se med alverdens forslag og sidder tydeligvis og bruger samme AI værktøj.. Utroligt at der skal trækkes reklame penge ud på ALT, selv når folk betaler for at undgå det

Récent virage pro-IA parfaitement scandaleux. Leur objectif est clairement de remplacer les artistes humains par des IA pour toujours plus de profit.
Par ailleurs, interface utilisateur moyenne et buggée, qualité sonore faible par rapport à la concurrence.

I have EVERY song in the universe at my autistic fingertips and I can only hear 6 before they say NO INTERNET CONNECTION my internet is strong I go through my wi fi from my Hulu if I have a terrible meltdown and have to be sent to an autism specialist AGAIN ill make sure that the ENTIRE world hears about how bad this platform truly is and everyone is gonna hate you for sure