Spotify 

I had a free trial which I cancelled ten days ago. I have a screen grab of my email but I see you cant post photos.

Today they billed me £12.99 on the same account.
I went onto their online chat and the first lady called me a liar, said that I never cancelled and that its policy not to refund.

This got escalated and they asked for me to prove my cancellation days ago and its there policy not to refund..

The only anti refund policy on their website is as follows

'As a heads up, we can’t refund:

Gift cards bought from a store. It’s best to return them to the store. ( NOT ME )
Premium payments made through a partner. You can contact them for refund requests (see their details on your account page, under Your plan). ( NOT ME ) '

So this means they could refund me. They chose not to..

Third time lucky I sent them a screen grab of my email dated 10 days ago of my cancellation and said I wanted a refund but it was the same cookie cutter template chat saying that depending on the time and date they might refund with full intention of not doing so.

I would say cancelling 10 days ago and being charged today and having the email to prove it would warrant a refund.
I know Spotify has only just turned a profit but I have a suspicion that this foul play, on their behalf, is how they are doing it. This is basically theft.

If this happens to you, go straight for a charge back on your card as they are programmed to not give you a refund under any circumstance

​"I have been using Spotify for years, and one of my favorite features is the Daily Mix playlists. These curated playlists offer a seamless mix of songs I already love along with fresh new tracks that align perfectly with my music taste. It makes discovering new artists effortless and keeps my listening experience engaging every single day. The personalization algorithm works remarkably well, creating separate mixes for different genres and moods. Overall, it is a fantastic tool for anyone who loves continuous, hassle-free music tailored to their exact preference."

Absolut enttäuschende Erfahrung. Mir wurden ohne transparente Aufklärung zwei Abos gleichzeitig berechnet. Ein persönlicher Support zur Klärung war praktisch nicht vorhanden. Statt mich mit Bots herum zuschlagen, habe ich mein Konto komplett gelöscht und bin zu einem anderen Streaming-Dienst gewechselt. Keineswegs zu empfehlen.
​Und schaut auf die Kontoauszüge, nicht dass die das Gleiche auch mit euch machen.

STOP CHANGING THE FREAKING UI CONSTANTLY!!!!!!!!!!!!!!

Nu er det anden gang de tage penge fra min bank. Jeg har ingen konto. Så de siger jeg har. Men sidste mdr ingen betaling. Men denne mdr betaling. De snyder. Hold jer lang væk

Es buena la aplicación, solo me salen anuncios cada 6 canciones. Es una caca para los que no se pueden permitir el prémium no hablo por mí, sino en general.

Varför betalar man Premium när ni inte håller det ni lovar i premiumet är ni till för att blåsa folk eller om jag har ett Premium som min Telia internetabonnemang betalar Då ska jag ha reklam fri Spotify och det kommer reklam fast det står Premium på min inloggning det betyder ju att ni bryter mot era egen av vilkor och blåser folk!

Tengo un cargo de Spotify de 11,99.He reclamado el cargo.Me dicen que en junio hice una suscripción.Ni tengo cuenta con ellos ni email en junio donde se me dice que tengo una tarifa premium.No respetan la normativa de las subscripciones.Y ahora me dicen que no me devuelven el dinero.

Use Spotify for occasional listening to songs.

They seem to have changed how adverts play. Before a couple of adverts would play and then you had 30 minutes listening or something like that.

The adverts on Spotify have never bothered me until today.

In the space of an hour I had about 20:adverts, every time I played a new song from my catalogue.

I was served the exact same advert over 20 times in a row.

Due to this I have deleted the Spotify app from all of my devices and de-selected it on my smart speakers.

Experienced on Samsung Galaxy phone.

Worked for a month then spotify cancelled the service due to location. Im in the UK and it was serviced from India. When I got in touch with Roy's the chat said refund in 3-5 days. I opened a ticket as this is a bott to then being threatened with further fees to cancel totalling €270 are you joking. They say the service is from Germany and laws are different. If you want to pay for a service and get 1 month??? I was an existing spotify customer. Offered a new account that I don't want. So very disappointed in this service and the threating chat. Have taken this further.

I randomly got a TOS infraction email, it didnt even state what TOS i even broke and when i contacted chat support they had no additional information for me and asked me to respond to the email, and it was an auotmated robot so its not gonna do much... are they noobs ? they didnt even try to help, immediately closed my chat and said they couldnt help me. i dont understand why i got a TOS infraction for sending my playlist to somebody? that makes no sense.

Spotify have a plan named Spotify 6 in which you can add up to 5 people. However, Spotify isn't allowing me to add the fifth person, saying that it isn't possible for security measures?! This isn't the first time Spotify sets it to maximum level of difficulty to use their services. Terrible customer care experience also.

La versione gratuita di Spotify è letteralmente inutilizzabile, al limite del ridicolo. Tra pubblicità, limitazioni e continue restrizioni, sembra quasi progettata per rendere l'esperienza talmente frustrante da costringerti a pagare.

La versione Premium, invece, è decisamente più completa e ricca di funzionalità, ma il prezzo è ormai spropositato. Inoltre, trovo il volume di riproduzione troppo basso, nonostante vari smanettamenti nelle impostazioni.

Offrono promozioni sul servizio premium per 3 mesi e si augurano che il malaugurato si dimentichi di disattivare per rubare 12€ di servizio.
Pessimi, fate attenzione.

Sincèrement, je trouve que c'est une honte d'augmenter leurs tarifs 2 fois en 2 ou 3 ans. L'abonnement coute maintenant presque le double qu'avant avec des justifications absurdes comme quoi le service va être améliorer. Bref, il faut faire plaisir aux actionnaires, pour ma part, je change de plateforme, il y en aa d'autres moins chères et aussi bien.

Jammer genoeg wordt Spotify voor mij stilaan te duur. De prijsstijgingen volgen elkaar vrij snel op: vorig jaar steeg de prijs met ongeveer 8%, en dit jaar opnieuw met ongeveer 16%, van €11,99 naar €13,99 per maand.

Ik begrijp dat prijzen kunnen stijgen door hogere kosten, maar een stijging van bijna 17% in één keer voelt fors aan, zeker wanneer consumenten zelf al geconfronteerd worden met stijgende kosten van levensonderhoud.

Spotify biedt uiteraard een sterke dienst, maar bij dit soort prijsstijgingen verwacht ik als klant ook dat de meerwaarde duidelijk blijft. Anders wordt het steeds moeilijker om een abonnement van bijna €14 per maand te verantwoorden. Terwijl er even goede alternatieven zijn voor een betere prijs.
Hopelijk houdt Spotify bij toekomstige prijsbeslissingen meer rekening met de impact op trouwe klanten. Mij zijn ze in ieder geval nu al kwijt.

Overholder ikke dansk lovgivning. De sælger abonnementer til børn. Når man prøver at kontakte dem, bliver man bare smidt rundt i ring mellem forskellige medarbejdere der alle spørger om det samme

insupportable! impossible d'écouter un disque en entier. Au beau milieu ça passe à une playlist de laquelle il est impossible de sortir.

I signed up for a free trial, fully intended to cancel on time. I missed it by just a few HOURS — literally the next morning I saw the charge email and cancelled immediately. I NEVER used Spotify after the trial ended. Not one single song. Not even opened the app. Yet they kept my full £12.99 and refused to refund. It’s not about the money — it’s about principle. Don’t trust their free trials. They make it deliberately easy to miss the deadline and keep your money even when you didn’t use their service. Shame on you, Spotify.

I am a costumer for a decade. I have aways used spotify in different countries, while travelling and also I staying for longer periods. Now spotify decides I cannot use my account anymore in different countries. They cancelled my premium and even returned the money for the payment. The costumer services was a real disgrace! I feel I am spat on my face and that they are hyper money driven and their costumer are just a meaningless stream of income for them, to sa the least.