Splend Arvostelua 

Eti was very helpful on the onboarding process for my new car i am very happy with the service

Farhat has done an amazing job I had an issue with my windows and he helped resolve the issue and actually listen to the issue and fixed it and explained how he did it so thank you

I was looking to buy a used car from this company, the car was described as in good condition with tidy bodywork, having paid a deposit, I called to collect the car, it had numerous dents and scuffs and the company has not refunded my deposit, responded to my emails / calls. I would not recommend them prospective buyers of vehicles, many appeared to be high mileage former Uber vehicles that were being sold at a premium because of the PCO licence they came with. In the end I bought a car else where that offered better value. I would not risk buying from them, their customer service is poor and they are not to be trusted to give an acurate description of the vehicle being sold.

I spoke to Fahad and he was very helpful. Pleasure to deal with

Thanks a lot Tanzim. For helping me choose a beautiful Mercedese EQB 250+. Love it

STOP TRYING TO TAKE MONEY FROM MY BANK ACCOUNT YOUR SCAMBUG

I was served by guy name fahad very helpful, excellent work very smooth service

Had an awesome experience, after someone crashed into my car, Helen, dealt with me fast effectively and efficiently. I was able to replace my car smoothly and deal with all challenges that came up.

Thanks Helen for your time, much appreciated

Vikrant from the Tower Hill branch was very professional from the moment I spoke to him, very knowledgeable and helpful on all fronts. What an excellent service all round. Thank you for your time and patience.

Eti was amazing happy to be served by eti

Farhan was amazing . He made me my day and his service was excellent

Well done farhan
I hope you good staff in your life.

The management of this company is honestly full of illiterate and incompetent employees. I received an email from clearpath recovery agency that i have a balance of 100 pounds and now they added late fee and interest as well for the payment of my subscription,which I was paying from last 2 years every month.this month they didn’t take the payment from my account and even not told me that they haven’t taken the payment and now sent me notice of recovery.now I have sent the last invoice and all proof to recovery agency.they r even surprised to see as well.Honestly the Head of this company needs to check it what there staff is doing.it will spoil the company reputation as its already very bad.My car reg was Oe22jzm.mg

Eti was amazing told me everything happy with on board process thanks eti

Great service. I would recommend 👌. Thanks Alex

Amazing service, the whole experience made so easy from the get go. Alex very polite and efficient.

Jordan Brake was a great help today swapping out vehicles
I was already happy with splend already now I'm even happier.
Thanks Jordan

I have been a Splend customer for a considerable period of time and throughout my contract I have fulfilled all of my obligations. I have always paid on time, paid any excess charges when required, maintained the vehicle properly
and cooperated whenever documentation or information was requested.
Unfortunately, my experience with Splend has been repeatedly affected by administrative failures that have directly impacted my ability to work and earn an income as an Uber driver.
Splend specifically instructed me in writing not to upload compliance documents to Uber myself, stating that Splend would upload all required documents directly to the Uber Supplier Portal on behalf of drivers. I followed those instructions.
Despite this, I have experienced repeated document-related issues. On one occasion, I personally identified a serious error in a Permission Letter issued by Splend. The document contained expired contractual dates and had to be corrected after I raised the issue. Splend acknowledged the mistake and reissued the document.
More recently, after successfully completing my MOT, my vehicle disappeared from my Uber account and I was unable to work. After speaking with Uber, I was informed that the issue needed to be resolved by Splend because Splend is responsible for managing and uploading the relevant compliance documents. As a result, I lost yet another working day and the income associated with it.
This is not an isolated incident. Similar administrative problems have occurred multiple times during my contract. In my estimation, the cumulative financial losses caused by these repeated interruptions now exceed £1,000.
There is also an ongoing concern regarding the vehicle's rear tyres. The latest MOT advisory does not simply refer to normal tread wear. It specifically notes age-related deterioration and cracking. These issues are not the result of my driving style but are associated with age and normal wear and tear.
My understanding of the contract is that Splend is responsible for replacing tyres affected by normal wear and tear, within the contractual limits. However, despite this, no replacement has yet been arranged in my case.
I am not asking for special treatment. I am simply asking for proper administration, accurate document management, compliance with contractual obligations and the ability to work without repeatedly losing income because of avoidable administrative errors.
I have submitted formal complaints to Splend and I am currently awaiting a meaningful resolution rather than another generic response.
Evidence available upon request, including Splend emails acknowledging documentation errors, Uber communications, MOT records and formal complaint references.

Update 24/06/2026

Thank you for your response.

I do not wish to continue discussing this matter publicly and remain available to provide evidence privately if required.

However, I am unable to agree with the conclusion that I uploaded vehicle documents through my Uber portal. As a Splend driver, the Documents section visible in my Uber Driver account only contains my personal driver documents (driving licence, PCO licence, bank statement, profile photo, etc.). There is no visible section allowing me to upload MOT or vehicle compliance documents.

I have screenshots of my account, correspondence with Splend and Uber, and a recorded conversation with Uber Support regarding this matter.

I have no reason to provide inaccurate information and would gain nothing by doing so. My only objective is to establish the facts based on evidence.

I believe this matter would be better discussed privately rather than through public statements. I remain willing to cooperate and provide all relevant evidence.

Kind regards,

Eugen Bulbuc

Came in to swap back to my original car. I saw Jordan who has helped me many times before. Always fast, friendly and great service! Thank you again