Collecting my vehicle with Katie Jefferson was smooth and well organised. Everything was ready on time, Katie made the handover clear, and she explained the controls and paperwork without rushing me.... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Excellent customer service from Splend! I visited the Cricklewood branch and met Jordan, who was absolutely brilliant. Friendly, professional and helpful—truly world-class service. I always have a... Näytä lisää
Yritys on vastannut
Experience was great. My car broke down, called splend, they have arranged for an alternative car instantly. Amazing service from splend and big shout out to Jordan for taking care of us.
Yritys on vastannut
I visited Splend for a temporary car as mine is at the dealership. I was seen by Jordan who swapped me out and got me back on the road. Service received from Jordan and paddy was excellent! Thank you... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Change the way you own for good with Splend. Splend makes car ownership easier, more affordable, and more accessible for PCO drivers by packaging everything they need to earn more, pay less, and stress less into one affordable weekly repayment. It’s smooth driving with no surprises and the lowest total ownership cost - exactly how car ownership for PCO drivers should be. Experience a new way to own your vehicle with Splend: affordable models, all-inclusive costs, no balloon payments, and the flexibility to try before you buy, plus support when you need it.
Yhteystiedot
393 Edgware Road, Cricklewood, NW2 6LN, London, Yhdistynyt kuningaskunta
- 0333 016 4311
- hello-uk@splend.com
- www.splend.co.uk
4,5
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Farhad was great and helpful
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti answered all my questions smoothly…
Eti answered all my questions smoothly very happy with service received today recommended
17. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
My Experience with the Jaecoo J7 Through Splend – A Warning to Other Drivers
My Experience with the Jaecoo J7 Through Splend – A Warning to Other Drivers
I have been driving a Jaecoo J7 supplied through Splend since 31 March 2026. Unfortunately, my experience has been disappointing and I feel it is important to share it with other drivers who may be considering this vehicle or rental arrangement.
During my time with the vehicle, I experienced a number of issues, including:
- The vehicle rolling backwards while in Drive, creating a potential safety risk.
- Significant wind noise and an apparent air leak from the rear driver's side door at motorway speeds.
- Rear seat belts that passengers regularly struggle to use.
- Incorrect speed limit recognition, resulting in constant warnings and alarms, often displaying the wrong speed limit.
- Vehicle settings frequently resetting to default, requiring repeated adjustment before journeys.
- Two separate incidents where the 12V battery went completely flat and required a jump start.
- Poor hybrid performance compared to the advertised range and efficiency.
- An unexpected emergency braking event which almost caused a collision and left both myself and my passenger distressed.
What has been even more concerning is the level of support received after reporting these issues.
Initially, I expected the vehicle supplier and manufacturer to investigate and rectify any faults. However, I have now been advised that many of these matters are being treated as diagnostic investigations and repairs that I may be expected to arrange and pay for myself.
When the 12V battery failed, I was informed by the breakdown provider that I could wait up to two days for assistance. When I contacted Splend, I was effectively told that the matter was between myself and Jaecoo.
I have also experienced issues with parking penalties. Liability was transferred to me, but delays in council record updates meant I lost the opportunity to pay at the discounted rate or make representations. As a result, I ended up paying significantly more, plus administration fees.
My advice to other drivers is to:
- Thoroughly inspect the vehicle when collecting it.
- Keep records of all faults, photographs, videos and communications.
- Report issues immediately and in writing.
- Clarify who is responsible for diagnostics and repairs before signing any agreement.
- Be prepared for the possibility that vehicle faults may not be resolved as quickly as expected.
- Carefully review how parking penalties and administration charges are handled under the rental agreement.
Based on my experience, I would advise drivers to exercise caution and ensure they fully understand the support arrangements before committing to any agreement.
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Splend
Dear Raj,
We are sorry to hear that you are not satisfied with the Jaecoo J7 that you obtained brand new through Splend.
We understand your frustrations regarding the issues you have raised, including the vehicle rolling backwards, a potential air leak from the driver's door, rear seat belt concerns ( stiffness), incorrect speed readings, vehicle settings issues, and the 12V battery.
As discussed during Lisa's call with you yesterday, she reviewed each of these concerns in detail. We advised that you book the vehicle into your local Jaecoo dealership for a full diagnostic assessment of the issues raised. Once you have confirmation of an appointment and an estimated repair timescale, please provide these details to Lisa. Should Jaecoo require the vehicle for an extended period, Splend would be happy to support you by providing a replacement vehicle during the repair process.
Regarding hybrid performance, this was not discussed during yesterday's call. The range information provided to you is based on the manufacturer's published specifications. Similarly, concerns relating to the emergency braking system were not raised during the discussion. We would ask that you report these matters directly to Jaecoo as part of the diagnostic process.
With regard to PCN liabilities, this was also not discussed with Lisa. Had it been raised, she would have explained our process. Whenever Splend receives a PCN, we make every effort to transfer liability to the driver. Unfortunately, not all councils accept transfers of liability. In such cases, Splend has no alternative but to settle the PCN to prevent further escalation of the charge.
We appreciate that you may be dissatisfied with this process. Please be assured that Splend would prefer all PCNs to be transferred directly to the driver where possible. However, the acceptance of liability transfers is entirely at the discretion of the individual council and is outside of our control.
We look forward to receiving confirmation of your appointment with Jaecoo.
Kind regards,
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Jordan was very helpful and quick and…
Jordan was very helpful and quick and resolved my. Problem quickly
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Tanzim was very helpful
Tanzim was very helpful, quick and efficient.
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Victor at the Edgware branch was very…
Victor at the Edgware branch was very helpful, made for a smooth and pleasant experience. Would recommend
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Lovely customer service from Tanzim
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Vastaus yritykseltä Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Vastaus yritykseltä Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Alex was great
Alex was great! if you need help ask for him very proffesional
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Alex was super helpful
Alex was super helpful! Go to him if you need anything.
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
I was served by Alex today and he was…
I was served by Alex today and he was brilliant in every way explained everything to me brilliantly thank you
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Nadym was very friendly and helpful…
Nadym was very friendly and helpful with the onboarding process. Contact him if you want a 5 star service
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
I really appreciate the way Alex the…
I really appreciate the way Alex the customer assistance explained from A to Z about the vehicle contract
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad was great and helped me resolve…
Farhad was great and helped me resolve my issue with TFL
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Vastaus yritykseltä Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Alex was really helpful
Alex was really helpful. Got me the car I wanted brand new within 1 week.
10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Victor was brilliant helped me upgrade…
Victor was brilliant helped me upgrade into my byd seal very smoothly thank you so much Splend I feel recognised and helped!
11. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Alex was great
Alex was great, was able to see me before my appointment time. Quick and simple to swap cars/ contracts.
11. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad was great and helpful
10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
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